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3988 Topics
S
SLAHBeginner
asked in Plans & Add-ons
Phone purchased through The Tab

Do I need to return the phone after 24 months? I am planning to buy a phone under one of the offers I have under “the tab”

441
Flo Koodo
2 months ago
S
SergeiWBeginner
asked in Plans & Add-ons
Anytime Minutes: Unlimited Can-US

Anytime Minutes: Unlimited Can-US plan.Does it include calling across Can-US border, or only within each country?

271
Flo Koodo
2 months ago
S
sle33Beginner
asked in Billing & Payments
"Tab" Charge

Can you explain the "Tab" charge on my bill and how to find the balance?

321
Flo Koodo
2 months ago
P
Patricia GallantAmbassador
asked in Plans & Add-ons
how do i activate franco+?

I am already subscribed to basic streaming but I don’t see any options to add the French package 

466
P
2 months ago
T
TelephoneUserBeginner
asked in Other
Koodo connection quality in Old Crow, Yukon?

Hello,I will be spending some time in remote Yukon (Old Crow and some other sites).  I know Bell has furnished towers in remote communities, but I would like to confirm that Koodo as a 2nd tier Telus carrier will work fine up there.  My concerns is either my device being kicked off if enough Bell customers are using the tower, or my connection being throttled or only intermittently working whereas a Bell or Telus customer would work just fine.Thanks so much for any experience anyone has on this!

221
Allan M
2 months ago
M
MCJ466Rockstar
asked in Plans & Add-ons
How to Cancel Amazon Music Unlimited

I signed up for the Amazon music Unlimited free trial through Koodo and I cannot find how to cancel it. It says on the Amazon music website that I must cancel through Koodo. Thanks 

414
M
2 months ago
O
OlashoBeginner
asked in Prepaid
koodo esim nbr QR code delete

I mistakenly delete my esim koodo after i have add it on my phone and i tried to reuse the QR is not working pls kindly help me 

863
D
2 months ago
T
threehappypenguinsConnector
asked in Other
TELUS Health MyCare App?

I had a rep call me and tell me to download the TELUS Health MyCare app and sign up and I can have access to a doctor or nurse. I did, and I don’t see the option. Just an option about travelling to the US and then being able to talk with one. Do I have to add additional information, such as my Koodo # or something? Or did this rep give me inaccurate information and give me false hope to believe that I could actually get healthcare here in Canada?

512
Flo Koodo
2 months ago
iamCath
iamCathBeginner
asked in Plans & Add-ons
subscribed to TELUS Films & Series.

I subscribed to Stream+ Basic in mid September.  I still cannot access or activate the TELUS Films & Series.I have not received an activation code from Telus.   Nor can I reach anyone!!

491
Flo Koodo
2 months ago
A
andymhancockLeader
asked in Other
How to control voicemail transcription

I recently migrated from my dying iPhone SE 1st generation to a new 3rd generation counterpart.  I don't recall setting up voicemail transcription, but I was surprised to find that this is how my voicemail is now coming in.  I found this page about that feature: : https://www.notta.ai/en/blog/voicemail-transcription-iphone.  It says the feature is controlled through my carrier.  Can I enable/disable voicemail transcription at whim?

372
A
2 months ago
G
GinaMBeginner
asked in Billing & Payments
Autopay

If I sign up for autopay will the $5 off automatically apply to existing plans?

883
G
2 months ago
W
Wendy.W.Beginner
posted in Billing & Payments
Calling/Texting International numbers

Does any one know if your plan is just an Unlimited Canada Wide talk and text and you call or text an international number, will there be charges for that if I am currently in Canada? If there is do you know if there is a plan for that? I can’t seem to find anything in the Plans listing.

953
O
2 months ago
D
Daryl KalenchukBeginner
asked in Billing & Payments
Easy Roam

How do  I turn off Easy Roam? 

501
Flo Koodo
2 months ago
B
briceRockstar
asked in Billing & Payments
Refer-A-Friend Credit

Hi there, I am wondering the status of my refer a friend credit? Thanks,

873
Dinh
2 months ago
Ivan Ivanov
Ivan IvanovBeginner
asked in Billing & Payments
My phone is fully paid now, why is my bill the same

My tab shows 0 remaining. My next bill is still the same.

601
Flo Koodo
2 months ago
J
Joseph BootheBeginner
asked in Billing & Payments
incoming internarional calls

Are you charged for incoming  international calls while on easy roam

491
Dinh
2 months ago
L
LauriewaBeginner
asked in Other
koodo basic voicemail not working

I have basic voicemail with Koodo month to month plan, I was able to retrieve voicemails a few weeks ago and now when someone leaves a message and I go to voicemail box it says I have no messages.  i figured it out thanks had live voicemail auto enabled on device after sw update on iPhone. 

782
L
2 months ago
A
Aunt ShaNew Member
asked in Other
Data Usage

How do I check my data usage for the past six months? 

554
G
2 months ago
D
doug.eppConnector
asked in Other
Need help porting from voip.ms (can't receive sms)

I’ve just opened a new account with Koodo and I’m trying to port my phone number.My phone number is currently with voip.ms, not a traditional carrier.In order to proceed with the port process, I need to respond to an SMS message. However, I haven’t received the SMS.My voip number often fails to receive automated SMS messages. (This is part of why I’m switching). I tried calling customer service, but again can’t proceed without being able to receive an SMS message. Is there another number I can call to speak to a representative?

716
D
3 months ago
Mercedes Marie
Mercedes MarieNew Member
posted in Other
disregister from android next-gen messaging

I got a text saying I need to disregister from Samsung next gen messaging how do I do that

891
Flo Koodo
3 months ago
A
AlyseSmith1990Beginner
asked in Plans & Add-ons
stream +

I would like to add stream + to my account. I am already a amazon prime and Netflix member.. how will I switch over payments to you guys etc?

541
Flo Koodo
3 months ago
K
KTD1956Beginner
asked in Plans & Add-ons
Europe Easy Roam Travel Pass

I’m trying to understand how the Europe Easy Roam Travel pass works.Does the 45 day period start on the date of purchase (i.e is that the activation date) or does it start on the first day in a eligible European country?.  Is the pass valid when travelling to different countries within the 30 day period. (i.e. spending a few days in one country and then travelling to another for a few days, and so on). or is it valid only for one country, and normal roaming charges apply if you move to another country?ThanksKeith

2584
K
3 months ago
B
Butterflies22New Member
posted in Billing & Payments
bonus tab fee

I just got a new phone and kept my same old plan, but was told that I not only had to pay my remaining tab balance, but also the bonus tab balance from Koodo. On koodos website says the bonus tab balance only has to be paid if you upgrade with an inillegible plan, why was I charged this? Koodo would've paid the bonus tab portion regardless if I paid my tab off sooner or not, so why am I being charged this extra amount?

261
Dinh
3 months ago
F
FrostyIceConnector
asked in Other
Why Does Koodo Censor SMS Messages???

Koodo is completely censoring my SMS messages!! This was in  Sept 2024.I confirmed this by trying to send the message from one Koodo to another; both directions. WTF!!Phone 1 (Linux OS): So I know the OS is not blocking the SMS.Phone 2 (Android OS) Normal google based OSHere’s what I sent:Try 1, 2, 5, 6https://lu.ma/3xdktv2iTry 3, 7Hardware Unconferencehttps://lu.ma/3xdktv2iTry 4. (not blocked)TestTry 8.Hardware Unconference_https://lu.ma/3xdktv2iTry 9.Hardware Unconference//lu.ma/3xdktv2iTry 10.“Hardware Unconferencehttps://lu.ma/3xdktv2i”Then I tried to send from the other phone. Also blocked!!Why, or why is Koodo blocking perfectly valid links??? Not impressed!What else does Koodo censor?

401
Timo Tuokkola
3 months ago
S
SPKAConnector
asked in Self Serve
got a new phone with SIM

Hello.I already have phone and sim with koodo.3 days ago I purchased a new phone via self serf.Today I got a new phone and a new sim card.Why I got a new sim card if already have one for the existing phone? I want to continue using the existing phone number.So, do I need to use a new sim card with a new phone OR can I just simple move existing sim card into a new phone.And what should I do with a new sim card in a case if I decide to use the existing sim insteadThank you   

893
S
3 months ago

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