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Prepaid

All discussions about Koodo Prepaid.

317 Topics
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317 Topics

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teddybeareBeginner

asked in Prepaid

Promotional bonus data problem

I have received a 10G promotional bonus data per month for my prepaid account and it showed up on my account in my web login. However, after I used up my regular monthly data, any extra data that I used got deducted from my data booster add-on that is already in my current account instead of 10G under my Promotions Usage section. It should deduct from that 10G promotional bonus data instead of my data booster.Is there any way to get that fixed?

2 days ago

raptorfan2.0Beginner

asked in Prepaid

Switching Companies but Keep Number

Hello,I want to port my current Koodo prepaid number to another company. But doing so will close my account and I’ll lose my addons. Is it possible for me to port my number while getting a new number for Koodo, allowing me to keep my Koodo addons?

18 days ago

TilluBeginner

asked in Prepaid

Stream+ is available for prepaid customers?

24 days ago

ShoshannaConnector

asked in Prepaid

how can I enable VoLTE?

I have the $15/month prepaid plan (unlimited texts, 100 Canada minutes, and 250 MB) on my iPhone 11 (model A2111) running iOS 17.4.1. (I just changed to that plan today from an older form of $15/month that didn’t include the minutes.) I understand that in order to be certain that the US roaming boosters will work when I travel to the States next month, I need to have VoLTE activated. The support chatbot says that as of February 2023 VoLTE is being enabled for prepaid customers, but I’ve been a prepaid customer for more than ten years, and I still don’t have it. When I go to Settings --> Cellular → Cellular Data Options → Voice and Data, the only two options shown are LTE (which is selected) and 3G. I have tried resetting my voicemail PIN, but that didn’t help. How can I get VoLTE enabled on my line?

1 month ago

itisbomBeginner

asked in Prepaid

Activate new PREPAID SIM while in Thailand

Hello.I’m arriving in Canada next month to start my study there.I have a Koodo physical prepaid sim that I would like to activate a week before arriving in Canada. (I have to inform someone about my Canadian phone number before arriving there.)Is it possible to do so? Or do I need to be physically present in Canada to activate it?(My cousin bought and carried the sim card with her to Thailand about a year ago. I hope that the sim has no expiry date. Oh, I also have a top-up voucher code.)

2 months ago

aman12Beginner

asked in Prepaid

My phone suddenly says "SIM not provisioned for voice" and won't reconnect to Koodo prepaid

Earlier today my phone suddenly notified me with “SIM not provisioned for voice” and won’t reconnect to Koodo prepaid. I’ve been using this SIM and phone for over a year and my account is in good standing. I’ve tried restarting the phone and I’ve also tried reinserting the SIM card, with no luck. My account profile has the correct SIM number listed. Any ideas on how to fix this?Thanks,Mike

3 months ago

Carol NicholsonBeginner

asked in Prepaid

Cancelling prepaid charges when you don't have their phone number

I helped a student pay for their pre-paid phone a few months ago. I don’t know their phone number. How do I cancel the prepayment arrangement? I looked on my credit card site and can’t do it there. The credit card company is sending me back to Koodo to take care of it, but I’ll be damned if I can get through the frigging site’s chatbot - there is no assistance available from anywhere but here. Hoping you can help because i’m at the end of my rope.

5 months ago

MibanjoBeginner

posted in Prepaid

How to change temporary number to original

Got a new SIM card today as included for a family plan, and part of the instructions we're to change back to normal number by going to “Koodo.com/changenumber” but everytime I click on it it brings me to some overview page which has no option for changing number, and I also tried going to the “mobile services tab” then change my number through there as well but it keeps redirecting me to the same irrelevant page. I've tried this on two devices and also a device on whole different network and it still doesn't work. This is what I keep loading into.

5 months ago

cinergiBeginner

asked in Prepaid

Does connection fee apply for prepaid SIMs?

Hello,If I buy a prepaid Koodo SIM in-store, does the $60 connection fee still apply or is this only for postpaid (monthly) accounts?Also, is there any way to use an E-SIM without first having a physical SIM (for new prepaid customers)?Thanks

5 months ago

coffeepleaseAdvisor

asked in Prepaid

Define "Unlimited incoming calls" in Prepaid Plan $15 monthly please?

I won’t be charge to pickup any calls from anywhere in Canada, right? I’m from ABSource: The LinkTIA

5 months ago

Elvin3944Beginner

asked in Prepaid

What do I need to do to suspend or stop using my number?

I applied for a phone number（prepaid） in August and will return to China in November. I have stopped paying now and my number is no longer in use. Do I need to go through other procedures? If I return to Canada in January 2024, can I continue to pay bills and use the original number? Thank you！

6 months ago

CarlosNavaiBeginner

asked in Prepaid

Acquire an eSIM in prepaid plan

The las week acquired a Koodo prepaid plan, unfortunately I need to have two lines in mi iphone. I saw that in your web page in FAQs section is the below question:1. Which rate plans are available for eSIM?Any in-market Koodo rate plan (prepaid or postpaid) is available on eSIM.On another hand I went a Koodo store and they told me that the eSIM just is available in postpaidWhat can I do in this case?

6 months ago

mongalang82Beginner

asked in Prepaid

Account Suspension

I need help as my account has been suspended because the credit card that was registered for auto top up was issued outside US & Canada, and I have no other cards to use. What are the services that will not work if my account is suspended? Is there any work around available for me without going to the physical store to solve the issue? Any answers are very much appreciated. :)

6 months ago

JimLaidleyRockstar

asked in Prepaid

My phone status says "IMS registration: Not registered". Is that a problem?

In the process of trying to get Volte enabled on my phone I dialed *#*#4636#*#*. Then selected Phone Info and IMS Service Status.IMS Status shows "IMS registration: Not registered". A little googling says that is not good.I’ve tried turning my phone on/off, airplane mode on/off, remove/reinstall SIM.How do I fix this? FYI my SIM card is more than 5 years old if that matters.

6 months ago

dmendelConnector

asked in Prepaid

Charged for data when data is turned off

I have a prepaid account with 250MB free data, using a Pixel 6a. For the last few months I have noticed that when I turn data on and then off again, I continue to show data being used even though it is turned off. Yesterday, i had more than 60MB of data use recorded when data was turned off. If this a problem with the phone or is this a Koodo problem?

7 months ago

Danielle MonsterBeginner

asked in Prepaid

Complaint

I am a new costumer and very unhappy with the service. The Koodo website is very user unfriendly. The website does not load properly and I have tried to top up my prepaid account with multiple different credit cards and they all get rejected. Now I am locked out of my account, lost my build up free data and have no way of using my Sim. I have had to get a new SIM card of another provider. The chat did not help at all since I am locked out of the self serve account. Terrible service.

7 months ago

MJBaccountBeginner

asked in Prepaid

My account is suspended and I do not have a balance due. It is topped up properly. I can't contact anyone at koodo and the virtual assistant doesn't understand my issue. For some reason my call back number is not working?

My account is suspended and I do not have a balance due. It is topped up properly. I can't contact anyone at koodo and the virtual assistant doesn't understand my issue. For some reason my call back number is not working?

7 months ago

koen4224Beginner

asked in Prepaid

Contacting Support

I want my number changed to one that hasn't yet been assigned to anyone yet. It won't show up in the number Pool. I called it and it's not in service. Example. 204-300-0287 show up but I want 204-300-0300 and it's not showing as an option. How can someone manually give me this number on my Koodo prepaid account.

7 months ago

Kay3Beginner

asked in Prepaid

Pre-Paid referral code, where to enter during the activation process?

Hi, so I have a Pre-Paid referral code ready and during a new activation of another pre-paid number/account on-line, I was very carful on each step but there is no prompt asking to enter the code all the way until the new account has been activated. So, what can I do now? Where exactly the step is to allow you to enter the referral code? I am using Brave browser maybe with pop-up blocked. Would that be the issue? I am trying the call-back support and the first call-back was a joke, she doesn’t understand a word I said and handed up on me and never call back now I am trying a second time for the call-back help to see if they can fix the issue for me. Any advice would be great as I need to create another account/number.

8 months ago

justbeingzoBeginner

asked in Prepaid

International User

Hey everyone. So I am a prepaid user in the Caribbean and need some long distance functionality to use two factor authentication on my various accounts. Using the chat bot I tried to request a call back to discuss my options but as they dont take international numbers, I’m not sure what my options are. There also isnt a koodo or anything nearby where I could walk in and switch to a post paid account with roaming (I know they mentioned I would need to switch my sim). Similarly, the long distance booster/ add ons will only work in the USA or CanadaIf anyone could direct me towards who to call in this instance, I would really appreciate it.

8 months ago

BanAdvocate

asked in Prepaid

koodo prepaid

Hello I was wondering if I can pause a prepaid plan for just a few hours or a few days? I only see the one for 6 months and with monthly payment Thanks

8 months ago

strBeginner

asked in Prepaid

charged for incoming calls originating in canada

why on a $15 plan incoming calls are counted in the 100minutes, the plan states incoming calls originating in Canada are free?

8 months ago

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