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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,211 Topics
  • 4,697 Replies

1211 Topics

B
bonjovifanBeginner
asked in Billing & Payments

Tab bonus when buying a new phone

I have no tab balance but I have a tab bonus balance because I just paid off my phone (12 months early).  I want a new phone, with Koodo and from Koodo.  Will I have to pay off the current tab bonus or will it just continue to decease?   The statement “The Tab Bonus balance simply goes down each month, and you’ll only have to pay the remaining Tab Bonus balance if you cancel, upgrade, or change to an ineligible rate plan before it reaches $0 “ is vague and does not answer this question.  Is changing phones considered an upgrade? 

7
Allan M
1 year ago
D
dl99Beginner
asked in Billing & Payments

Switching my network providers in the middle of Billing Cycle

What if I am switching my network providers in the middle of Billing Cycle. For instance, my bill was generated for the period - Aug 12 to Sept 11 and I want to switched my services on Aug 15th, will I have to pay for the whole period or just for 3 days ie (Aug 12-Aug 15).

2
D
1 year ago
SQ1300
SQ1300Beginner
asked in Billing & Payments

Prepaid to monthly - keep same SIM?

I want to switch from being a prepaid Koodo customer, to a monthly plan. Can I do this and have the new plan immediately activated with the SIM card I already have?

2
SQ1300
1 year ago
B
bewellwithelleBeginner
asked in Billing & Payments

Tab is paid off, what now?

Hi there, I have paid off my 27/per month tab however it is not reflecting in my new monthly balance. Shouldn’t my bill be 27 dollars cheaper going forward? Thank you in advance 

3
Bernard Koodo
1 year ago
T
this sucksBeginner
asked in Billing & Payments

Reimbursment

I have a refund owed to me, will it be sent automatically or do I have to beg for it?

1
Boa_Guy Koodo
1 year ago
S
ShivaHajiAdvisor
asked in Billing & Payments

Airtime

Hi there,I have a unlimited Canada-wide plan with Koodo, but this is the second month that I’m being  overcharged for the Airtime service.I’m sick and tired of paying extra fees for different services, without my information or permission,  and am thinking about switching to another service provider. Can you please help me to understand what Airtime is and how I can get rid of this service????

4
Boa_Guy Koodo
1 year ago
T
TrickyJLCBeginner
asked in Billing & Payments

Ordering phone/ plan online, wondering about the recurring payment situation?

I am planning to order a new phone/ plan for a family member on her own Koodoo account, but I am trying to figure out how the payment structure will work. For instance with her previous plan, she would get a bill in the mail and have to take it to the bank to pay it off. No problem.Now since I am ordering this new setup for her online, and since she doesn't have a credit/ debit card of her own to pay for things online, I have to put in my own credit info in order to pay for the $10 shipping fees basically. Which is no problem either.I am just wondering if when I do that, will I also get charged for the recurring monthly payments her new phone will bring afterwards? As if her account/ profile will save my credit card information as hers and charge everything moving forward to that? Or, will everything remain the same as they were before? 

2
D
1 year ago
K
Keith JConnector
asked in Billing & Payments

Stop PST taxes

I moved from BC to Alberta. I want to ensure that I no longer get charged for PST. I recently got a new Calgary based phone number.

3
Allan M
1 year ago
M
mjlaaBeginner
asked in Billing & Payments

Pay off tab with tab bonus

I currently have a tab bonus balance of $102 that is reducing my bill by $10/month. I also have a tab with $100 remaining. If I pay off my tab, will I still have the tab balance still be applied to my bill?  

1
Allan M
1 year ago
C
CCHOWBeginner
asked in Billing & Payments

Always charge incorrect cost (Data & SMS) in the Koodo's statement

Koodo has already charged me the incorrect costs in 2 time last month and refunded to me in this month.  But l also see the cost be charged again in this month.

2
Flo Koodo
1 year ago
S
ShushuBeginner
asked in Billing & Payments

Long distance charges

I didn't use it, but it was charged. And twice. I’m so confusing. How do I solve it?

5
Bernard Koodo
1 year ago
Vaso
VasoBeginner
asked in Billing & Payments

payment

Why does my preauthorized payment come out before the date on my bill?

4
Vaso
1 year ago
M
marianne77Coach
asked in Billing & Payments

DUE DATE

I always pay my Koodo bill at the first of the month, just a habit. My bill always shows a balance of 0 so there is never a due date on it. My billing cycle is the 1st of the month to the last of the month. When is my actual due date with this billing cycle, I can’t find it anywhere,Thanks for any help!

6
M
1 year ago
C
CromartieRockstar
asked in Billing & Payments

Why does my bill show my own cell phone number as the incoming number while roaming?

Hi there, saw a similar post to my situation and figured it’d be worth reaching out to see what could be done.  I was recently in the States, had turned off data roaming on my iPhone prior to crossing the border, and was using a Nomad eSIM while in the US.  Despite those measures, I was still charged for 3 days of Easy Roam.Hoping this can be looked at to see if it is indeed the same ‘leakage’ mentioned in the linked post. Thanks.

4
C
1 year ago
H
HFRLOrganizer
asked in Billing & Payments

Why have I been charged data for sending picture texts?

I have been charged $7 for data. I only turned it on to send picture texts which I am not supposed to be charged for. Please refund $7 plus tax. Thank you!

3
Dinh
1 year ago
U
user202202022Beginner
asked in Billing & Payments

Need to cancel a prepaid phone

Hi, I have paid for 4 months for the cell phone prepaid plan that I have not been using.  Preauthorized transaction was set for my niece who was visiting last year because she had no Canadian credit card, or means to pay for the service. I need to cancel this payment asap.She left Canada middle of February, thereforeso far, I paid 4 x 45.20 dollars for nothing, and that’s almost $200.   

1
Boa_Guy Koodo
1 year ago
G
Georgie08Beginner
asked in Billing & Payments

koodo tab balance

So I purchased my phone 2 years ago in July started paying my bill July 16th of 2020. I was on a 24 month tab charge of $33. When i payed my phone bill ast month, June, my tab balance displayed $0. I now have my bill for the month of july and the tab charge is still there, even though last month after i paid it, it told me $0 tab balance. If i do the math correctly june is the 24th month that i payed for my tab balance. So now im paying technically 25 months and it makes no sense to me. I contacted the support through phone as well as went into an actual koodo place to try and solve my problem and all I kept getting told was July is my past payment. Okay, but why am I paying 25 months on a 24 month plan? I'm so confused someone please clarify 

2
G
1 year ago
K
kolee03Beginner
asked in Billing & Payments

Money refund issue

I purchased a game through Microsoft using Kudo and I immediately asked for a refund through Microsoft. Unfortunately, when I spoke with a Microsoft representative they stated it would take 72hours for the refund to proceed. Yet the game was still left on my phone bill. I contacted Microsoft once again and they told me, "We have refunded the order you placed on May 31, 2022. You should see CAD 34.99 credited to your account soon." And if there’s any issues further that I should report this to Kudo instead. After waiting a few more days, I still haven’t received my refund which made me reach out to Kudo and the representative there insisted I speak with Microsoft once again. I don’t understand what is so hard with refunding $34.99 back onto a credit card I used. It's been almost 2 months now and I don't know what to do. I don't want to consistently go back and forth between two different companies like a mad dog. If anyone could help it would be much appreciated. Thank you.

2
Bernard Koodo
1 year ago
S
SbairdBeginner
asked in Billing & Payments

data top up

I just updated services for my husbands phone to 15 GB but it is showing that he only has .5 GB left for usage.  How do I contact a rep asap??

1
Allan M
1 year ago
V
Vimail16Beginner
posted in Billing & Payments

koodo payment

I paid my bill this past friday, july 1st , and still on july 4th, they didnt take my payement yet, and it was due on the 4th and we are now the 5th. I hope i dont get overcharged for something i didnt do. I did my part , please koodo, do yours.            Thanks.

9
D
1 year ago
Ashish Bhatt
Ashish BhattBeginner
asked in Billing & Payments

I was incorrectly charged $112 CAD for May 2022 month bill for intl data roaming

COMPLAINT !WORST EXPERIENCE WITH THE INTL DATA ROAMING feature- Easy Roam INTLI travelled from Canada to a non-US location for 3 weeks , and had the intl roaming turned off for the whole period.I was incorrectly charged for 8 days on Easy Roam INTL- 14/day.These were on random days , even though data roaming was never turned on.On calling the rep, they mentioned it is possibly an issue with the telecom network in the foreign country, and sometimes there could be a connection to data.Even worse was that the rep provided an alternate option of taking the SIM off while travelling. How senseless.!I want to keep the phone and SIM turned on as i might need to attend urgent calls in case of any critical need during travel.Anyways that’s for me to decide, but I see a possibility of this happening again, as there is no solution.This can result in hundreds of $$ of charges without one realizing.KOODO - Need my money back and a guarantee that this will not happen again.  

5
K
1 year ago
T
TriaedBeginner
asked in Billing & Payments

Moving tab to another line under my account

I have 3 lines under my account, one of them has a tab. I want to move the tab from say, User A to User B.All plans are $60 dollars, I do not intend to cancel any of the 3 lines. I get consolidated billing for all 3 lines. Everything continues as normal.Can I move the tab from User A to User B? Thanks!

6
D
1 year ago
B
Ben KoodoConnector
asked in Billing & Payments

Can not use my DATA

Hi theremy montly bill was over due, and I paid the money later. now I can make a phone call, and can receive text message, but I can not use my data. it’s still 12 GB left.thanksBen

6
B
1 year ago
I
IsabellaBeginner
asked in Billing & Payments

About the overdue balance

Hi, i bought the plan of $35  per month, but since the phne card was dilevered to me, I didn’t use it or activated it, but yesterday Koodo told me that my bill is overdue, I need to pay $122.5, but why??? I did’nt use it or acctivate it at all… And i couldn’t talk to any Koodo assists 

1
Allan M
1 year ago
N
Ninna EmilieConnector
asked in Billing & Payments

My account reconnected without my consent

I’ve been living in Canada for 6 months hence my account. I paid my last bill last month and disconnected the account. Now I just received a bill with charges from my old plan and a reconnection fee at $50, however I didn’t reconnect my account and I have not been using my phone number at all this past month. Now I want to contact them and get my bill cancelled but I’m in Denmark now, so am I really supposed to pay for a callback. 

8
Boa_Guy Koodo
1 year ago

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