Billing & Payments

Work for an old school office where I have to send payments in by mail. What is the right mailing address to send my bills into? 

I payed the bill, it already shows payment payed on my bank account. Why am I still being told its due by Jan 5th 

So my mom is the main account holder of my phone plan in which her name is displayed for all the transactions. The thing is she will be living outside Canada from now on and  I would like to become the main account holder. How do I do this? 

I am wondering why outgoing texts are billed as minutes but incoming texts are billed as SMS?  Why are outgoing texts not also SMS?  I am a prepaid monthly subscriber, and these charges are clearly visible in my booster/add-on usage history.

Hello Folks, I need a help with below query. I purchased a plan for Koodo mobile from their door campaigner.I never received SIM card but have received service agreement email and they have started generating monthly bills. I have not even received the SIM nor have activated it. When I try to call sales representative, he does not pick the call nor responds to messages. I tried calling Koodo customer care and It does not connect me to representative but just rout me to computer generated responses which does not help me much. Any idea how do I cancel my service with Koodo? Thank you in advance. Regards,Amit 

I terminated contract with Koodo but they charged me Lump Sum which was not mentioned any where and even i called call center they did not tell anything only said Bonus Debit I need to pay for Phone which is completely fine.What should I do for Lump Sum charge by them ?Tab Payoff - Lump SumTab Bonus Debit - Cancellation 

I should have a $10 off discount on each of our (my line & my wife’s line) monthly service fee (original plan as $50 per month),this discount amount, not properly apply on the 1st partial charge & the 1st complete monthly billing cycle. The online Koodo Assistant is offer no help & not even understanding how to answer the questions, evening I am kept repeating the issues & concern. 

I got a charge on my account and I have no idea what it is 

What could be preventing me from being able to pay my bill with a visa prepaid debit card? I have tried a number of times, using different browsers and each time I get an “oops” error message.It is not a Vanilla Visa.  It is a prepaid Visa debit provided by a fintech app that works no problem for other payments online such as Amazon, or Door Dash.  I can’t quite figure out why it is not being accepted.  Any insight would be appreciated.   

My friend has been deceased for more than 6 months now and Koodo keeps harassing me sending bills to my email. I've talked to a CSR 3 times explaining he's not alive so the chances of him paying are slim. I'd like Koodo to leave me alone. 

While I understand that the billing cycle begins on the activation date, it seems patently unfair to charge from day 1 when the SIM card arrived on day 12.3-5 days within same province seems right but 12 with no service.  Any thoughts on how to address with Koodo? I feel that there should be a grace period.  Thanks in advance!

I just upgraded my iPhone today and am paying $25/month for the “tab” (plus $50/month for the plan). Is it possible to put a lump some payment to the tab to lower my monthly bill?

if my bill is in collections can i still pay it on the website?

Im frustrated because i changed my plan midway through my bill cycle and i understand the prorated amounts, but I do not understand being charged a full month's rate ON TOP of the prorated charge. For example my plan was $60 for 15gigs/ mnth and i changed it to $55 for 15gigs/ mnth. How then am i being charged $30 plus $55 for one month? The date range for both rates is dec. 8- jan. 7. Thats a total of $85 for that time period. Ive tried to make sense of it, it makes absolutely none to me. I was only halfway through my data usage when i switched plans and was granted almost the same amount until my next cycle begins. So they are providing me almost identical service, which should be $5 less, but instead im paying $25 more. It is not my first bill! This is crazy to me can anyone help before i call them with my frustrations? Thank you

Hi,Taken a koodo connection on 1-Dec-2021, plan of 40$.As billing cycle is from 7th, I received a bill on 8th Dec-2021, of 57.01$, which contain prorated bill of 11$ for 1-Dec to 7-Dec. I paid this bill of 57.01$ on 18-Dec-2021. And ported number to another carrier.Ideally I should receive some refund as full month service was not utilized. However, I received another bill of 28$ , with due date 2-Jan-2022.Can someone pls guide how to get this resolved?Is there any helpdesk number ?Regards,Nikhil

Hi,  I suspect this is a scam but thought,I got an email that if fake - is quite good. Hey <lists both my wife and myself > Your Koodo account is scheduled for disconnection on December 26, 2021. Your current balance is $173.19, with $146.20 past due. If you can’t pay before December 26, 2021, you can request a payment extension below. Then below that text are two options/links   Make a Payment I need a payment extension   Checked my account - it is paid automatically monthly and is fine. I used to have a prepaid account - and would be shocked if that is somehow still active. The TITLE of the email is:   < Myname> And <MyWifes Name> , want to avoid Koodo disconnection?   I checked the email address by starting but not sending a reply and the email address is:

does anyone know the number of the collection agency that koodo uses in canada? 

I need to pay a old bill, but I can’t use the self-service because my profile was canceled some months ago. I’m out of the country, so I can’t go to a store 

I just switched to Koodo and I tried to pay my bills for the first time. But it didn’t allow me to despite several attempts. The only possibilities I could think about is: (1) There is a slight difference between my name on my driver’s license (the name of Koodo’s file) and that of my credit card. There is an extra space on my official name. (2) My father offered to pay my phone bills, which would clearly be done with a credit card under his name. Would these two scenarios cause any problems? If so, how do I resolve this? 

I signed up at Best Buy during a recent promotion and within 24 hours there was a price change for the Tab promo. Best Buy said they can normally just call in and do a price adjustment, but Koodo asked them to close the account and reopen a new one.Fast forward to today, one week later I now receive an ebill for $26.04 for the closed account.I can’t view it as a tech support individual had confirmed that it was closed and removed from my self serve account when he helped to link the second account to my email.What now?   

Is there any fee for contacting Koodo via Facebook, Koodo assist or by requesting a callback?

Why do I have a balance on my credit score report even though I have pre-authorized payments and pay it off every month. It has significantly dropped my credit score within two months. Please help. 

I am postpaid customer, this month my credit card was charged a “KOODO TOP UP REAPPROV” with $15 plus 13% tax so $16.95 along with my monthly bill. I didn’t make any top up and have no idea what this is. The only change to my account this month is that I chose to pay off the tab amount but that’s about $200 and has not shown on my bill yet.   

I just switched plans and got a new phone on BF. I usually get my new bill on the first of the month, but it is now the 3rd and no bill in sight. I am currently.in Austria and can't get the call center to call me charge free, so I thought I check here if anyone knows what's going on and what I should expect?

My account was suspended when i payed money on it today