Billing & Payments

Because I am permanently moving out of Canada I requested both of my lines to be cancelled on different dates. The first one went as expected but regarding the second one today I received the invoice for a full month when it was supposed to end on June 30th. Any help to fix that issue will be highly appreciated it. Right now I am outside of Canada and I cannot call to cancel the line myself.

Hello, I am trying to activate my SIM card but I don´t want to get a base plan yet. Can I still activate my SIM and get a number? Thank you

Hi, I recently moved away and forgot to change my address on file which I believe is why my payments weren’t coming out. I fixed my account settings to set it to my new address, as well as paid the past due bill which was roughly just over $200. I just got my June bill, to be paid by July 5, but it still shows the past due amount + this months payment. Do I have to pay that extra $200 again? Or just pay the current month.

I’m a monthly post-paid Koodo customer. I have another number with another company that I’d like to move to Koodo. But I would strongly prefer to have 2 separate accounts / bills for these 2 numbers. Can that be done ?

Hello, I am new to Kodoo. I received my sim card on 24th May but I am charged from 17th May. I feel it is unfair on my part to pay for the 7 days when services were not accessible because of mailing delay

Hi there,I'm using an eSIM, and if I travel to the US and turn off my Koodo cellular plan (I have multiple eSIMs with different cellular plans installed) from day 1, would I still be charged for easy roam? Additionally, if I forward my Koodo number to another local phone while traveling and keep the Koodo cellular plan turned off the entire time, would I be charged for anything?Thanks!

I am being charged data usage for a call to Rhode Island that I never made. How can I get this adjusted? 

I requested to pay off my tab balance in the Koodo self serve. It says it would show all on my next billl however I wanted to see if I can split the amount over two bills rather than paying all at once?

Hi, Just want to know if they added a fee for using your credit card for your monthly bill (one time payments not pre-authorized) as every answer I’ve seen to this question is 8 months old. Would like to build my credit up.Thanks

I just started a prepaid plan about 3 days ago and I have been on Wifi all the time but I am still showing Data usage, I guess for my texts.  Why is this?  This is supposed to unlimited texts.

I was switched by Koodo to their “new” servers several months ago (I was an old PC mobile customer).  Everything was set up fine and I’ve been paying my bills online on the new Koodo site.  Today, I got an email from Koodo saying my bill for June was ready to be paid but all the links in the email pointed to the old Koodo self-serve site  (and presumably for my old account).  I tried logging in there but the site no longer recognizes my login.  The amount due in the email does not match the amount due on the new Koodo self-serve site for June.  Can someone help me figure out what this other bill is for? Thanks!

If a plan goes out of market between the time I sign up and the time I activate the SIM, will I still be able to get it? How many days can elapse between sign up and activation? 

I was charged for my old plan and new me, I’m guessing because I changed it on the first day of the month. I tried requesting a callback before and never received one. I just want this fixed and it’s seems so complicated to get this resolved. 

Hi, I was wondering if Koodo accepts multiple pre-authorized bill payees. I want to pay a portion of my family’s bill (say $50 of the total). Will Koodo charge me $50 and then the rest to the other payee or treat me as the lone payee and charge me the whole bill?Any clarity if greatly appreciated!

Hello everyone. I ordered my SIM card from Koodo and it took about a week to receive it. I did not activate and transfer my number yet. I just got the first invoice by email. I understand the first bill includes a pro-rated monthly fee, but the thing is that I did not use the SIM card yet, and the first pro-rated billing period is from May 18 to 28. Will it adjust automatically when I transfer my number and activate my plan? It's May 30 now and I did not use the SIM card yet. 

I am prepaid user.Can I setup pre-authorized debit payments from my chequing account for my koodo account?I sae the link but I cannot find "Payment section and beside Pre-authorized payments, select Manage."https://www.koodomobile.com/en/help/setting-pre-authorized-payments

I have been with koodo for almost 2 yrs now and pay 100cad for mine and my wife’s bill. Current bill is 115.64cad dont understand why and dont see any discounts applied which usually keeps bill to 100. I am feeling being overcharged for being a loyal customer and would like to know my options.

HELP!! i can't get in to my account to pay my bill

I was in the US on two different days during my last billing cycle.I live in a border town so I go across regularly.I didn’t use my phone while away and was charged $28 for Easy Roam!!!!!!!!!!Trying to get a hold of customer service is an absolute joke!HELP!

Hi,I recently upgraded my phone and phone plan, after seeing the phone I wanted (Pixel 7) was eligible for a bill credit (“up to" $182.50 I believe – I forget the exact amount). This was listed separately from a large ($300+) tab bonus that was also being offered.While completing the checkout process, I saw no more mention of this bill credit. Is a bill credit being applied to my account following this upgrade?Thank you!

The pay now option in my self serve is greyed out. I am unable to use this option to pay my bill that I recently received yesterday. I decided to wait one day and see if it fixed itself but it did not. Should I continue to wait?Thanks.

Hi,My bill should be $35 per month and my plan is showing as $40 now?Thanks,Krystle 

Hi guys,I spent my last year in Canada and had a Plan with koodo for that time. Because I already left I had to cancel my koodo Plan which worked perfectly fine. But why so ever there is still 2 CAD left I have to pay. But when I left Canada I also had to close my bank account which means I cant pay the bill right now because they only accept Canadian credit cards. Is there anything I can do to pay my last 2 CAD? Thanks in advance. Cheers, Oskar

Hello,I’m new to Koodo (ported over from Telus to save a bit of money), although my initial e-mail order summary from Koodo showed that I’d get a $5 discount for 24 months:  TOTAL DUE MONTHLY $50 30GB UL Can Min SFD (4G Speed) $50.00 Easy Roam INTL- PayPerUse Access On $0.00 International Data Roaming $0.00 International Voice Roaming $0.00 Easy Roam US - PayPerUse Access On $0.00 $5 Visual Voicemail $5.00 Pay-Per-Use Intl Long Distance $0.00 Monthly Tab charge $0.00   Sub total $55.00 GST (5.0%) $2.75 Monthly bill credit (24 months) -$5.25   Total due each month $52.50   (plus applicable taxes and fees)   but I just received my first bill and its missing the monthly credit:     Monthly charges $55.95 AB 911 Government Fee $0.95 $50 30GB UL Can Min SFD (4G Speed) $50.00 $0 Call Control $0.00 $0 Rollover Data $0.00 $5 Vis

i am currently in brazil.  Firstly i had a montly plan with Kodo then i changed it to pre-paid now my pre paid has expired and i need to add more money in the pre-paid. but i am having trouble adding it