Billing & Payments

Signed up to move from Fido to Koodo on June 11 . I just received the sim card today June 16 by Canada Post and activated, but got a bill from Koodo which shows that they have started charging me as of June 11th. How can I get credit for 5 days. 

I was completely LIED to by a Telus rep.  Told the activation fee would be waived, it was not.  Told the first month of service would not be charged if i received no service/signal from my building (I did not immediately upon joining), but i was billed.  I also was forced into switching from Shaw to Koodoo in order to get a Telus internet promotion.  I suggested that it made sense to WAIT, until Telus internet was installed...rep Tony said No, that is not possible.  What kind of moronic response was that?!?!   Then sure enough, the incompetent 3rd party telus technicians couldn’t figure out how to squeeze a fibre optic wire through an already existing hole.  Wow.  I should have trusted my gutt and avoided Telus and it’s lesser services such as Koodoo completely.  What a scam company.  I asked to speak with a Manager but the Manager hid instead.  I asked for the Ombudsman contact information and the rep and Manager refused.  My account number is 40569144.  If there is a responsible e

I have no phone service and don't  know why?

Both my son and I received the following text on April 12, 2023. The data charges on my bill however were not waived.  A Message from KOODO: We hope you and your family have remained safe during this latest severe weather event.  We will be waiving any incurred data overage charges for this current billing month.  You do not need to take any action (this will automatically be done for you), and you will see these credits on an upcoming bill. 

I was in Australia for my daughters wedding and bought an Australian SIM card.  Was there 3 weeks but was charged for data, not even for the whole time I was there.  It basically used up all my data so I have now run out well before my billing date.  Can’t talk to anyone of course so I’ve had to buy more data as I need my phone.  How do I rectify this? 

hllow i can not understand this situation, i use it coodo just 1 month and pay 200 $? i made phone calling for contract and can you check it ?they said discount like around 40~50 dollars month since my wife use also coodo,they did not add discount andwhat thet said is we do not know and i need to pay 200 dollars? how it could beand what is that about change phonuber fee is 100 $? one of service agent made mistake and say to me pay it even this is not fault ? what is why i said check the recording but they refuse or they do not have access  that's all for 2hours calling   

I got charged for the insurance when the guy in the store said it was free for 3 months. How can I get a new bill without that fee?

I need a review of the easy room charges $16 when I was travelling to Argentina, there is a charge in Brazil where my flight did a stop for less than 1 hour,  

I am looking to see how many months remain until I can upgrade my phone. 

New to Koodo and signed up to the summer sale plan. Just received my bill and I know I’m not the best at math, but something is telling me that this math ain’t mathin. Cant be activation fee as it indicated I would save $50 from purchasing onlineCant be new sim card fee because I already have that charge on my card when I signed upCant be a new perk because that is freeSo what am I missing that could make  39 + 1.30 = 49.40 ? 

Because I am permanently moving out of Canada I requested both of my lines to be cancelled on different dates. The first one went as expected but regarding the second one today I received the invoice for a full month when it was supposed to end on June 30th. Any help to fix that issue will be highly appreciated it. Right now I am outside of Canada and I cannot call to cancel the line myself.

Hello, I am trying to activate my SIM card but I don´t want to get a base plan yet. Can I still activate my SIM and get a number? Thank you

Hi, I recently moved away and forgot to change my address on file which I believe is why my payments weren’t coming out. I fixed my account settings to set it to my new address, as well as paid the past due bill which was roughly just over $200. I just got my June bill, to be paid by July 5, but it still shows the past due amount + this months payment. Do I have to pay that extra $200 again? Or just pay the current month.

I’m a monthly post-paid Koodo customer. I have another number with another company that I’d like to move to Koodo. But I would strongly prefer to have 2 separate accounts / bills for these 2 numbers. Can that be done ?

Hello, I am new to Kodoo. I received my sim card on 24th May but I am charged from 17th May. I feel it is unfair on my part to pay for the 7 days when services were not accessible because of mailing delay

Hi there,I'm using an eSIM, and if I travel to the US and turn off my Koodo cellular plan (I have multiple eSIMs with different cellular plans installed) from day 1, would I still be charged for easy roam? Additionally, if I forward my Koodo number to another local phone while traveling and keep the Koodo cellular plan turned off the entire time, would I be charged for anything?Thanks!

I am being charged data usage for a call to Rhode Island that I never made. How can I get this adjusted? 

I requested to pay off my tab balance in the Koodo self serve. It says it would show all on my next billl however I wanted to see if I can split the amount over two bills rather than paying all at once?

Hi, Just want to know if they added a fee for using your credit card for your monthly bill (one time payments not pre-authorized) as every answer I’ve seen to this question is 8 months old. Would like to build my credit up.Thanks

I just started a prepaid plan about 3 days ago and I have been on Wifi all the time but I am still showing Data usage, I guess for my texts.  Why is this?  This is supposed to unlimited texts.

I was switched by Koodo to their “new” servers several months ago (I was an old PC mobile customer).  Everything was set up fine and I’ve been paying my bills online on the new Koodo site.  Today, I got an email from Koodo saying my bill for June was ready to be paid but all the links in the email pointed to the old Koodo self-serve site  (and presumably for my old account).  I tried logging in there but the site no longer recognizes my login.  The amount due in the email does not match the amount due on the new Koodo self-serve site for June.  Can someone help me figure out what this other bill is for? Thanks!

If a plan goes out of market between the time I sign up and the time I activate the SIM, will I still be able to get it? How many days can elapse between sign up and activation? 

I was charged for my old plan and new me, I’m guessing because I changed it on the first day of the month. I tried requesting a callback before and never received one. I just want this fixed and it’s seems so complicated to get this resolved. 

Hi, I was wondering if Koodo accepts multiple pre-authorized bill payees. I want to pay a portion of my family’s bill (say $50 of the total). Will Koodo charge me $50 and then the rest to the other payee or treat me as the lone payee and charge me the whole bill?Any clarity if greatly appreciated!

Hello everyone. I ordered my SIM card from Koodo and it took about a week to receive it. I did not activate and transfer my number yet. I just got the first invoice by email. I understand the first bill includes a pro-rated monthly fee, but the thing is that I did not use the SIM card yet, and the first pro-rated billing period is from May 18 to 28. Will it adjust automatically when I transfer my number and activate my plan? It's May 30 now and I did not use the SIM card yet.