I’m unable to pay my bill - I have a total of $121.75 due by April 3rd but the “Pay Now” is greyed out and it says the amount is $0.
Question
Unable to pay my latest bill - Pay Now greyed out
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+4Same problem here, any solution?
Was it the latest bill that you tried to pay? What was the total due amount showing up in the billing area?
The area to the right has been updated with the latest bill, but the area to the left is still out of date.
What happens when you call 611? Are you able to pay over the phone?
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
+4The area to the right has been updated with the latest bill, but the area to the left is still out of date.
I recommend you wait for 1,2 days to see if the amount updated itself. It seems the bill was generated first and there was a delay between the due amount and bill amount. Hopefully it was just a glitch
If that continues after 1,2 days, you could come back here. Someone should be able to flag a rep for you.
You could also follow Dennis suggestion by dialing 611 to see if the automated system can help you with payment.
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