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Question

service discunnection mail

  • April 23, 2023
  • 2 replies
  • 92 views

Hi I got an urgent mail about payment required to avoid service disconnection but i already paid my bill 2 days ago. It says today is deadline to keep my account and I think it takes time for the money to be processed (also it’s sunday right now)

In this case, will the service be disconnected?

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2 replies

Sophia
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  • Mobile Master
  • April 23, 2023

Did you pay by bank? That takes three business days. I suggest you call #227 right away to avoid your line being disconnected- though I’m not sure if they are open on Sundays. It’s better not to cut it that fine in the future, but that’s water under the bridge I know :)

If your service does get disconnected, you can still call that number and get it restored, though in that case there will be a reconnection fee. Hope it all ends well for you!


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  • Mobile Master
  • April 23, 2023

Are you sure the e-mail is from Koodo? Sometime it's a fraudulant e-mail just make sure it's legit.