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Last month I top up my account for 25 but it was charged twice ...can you explain why

Last month I top up my account for 25 but it was charged twice ...can you explain why

Are you on a prepaid account? Did you click twice when you topped up?

Yes it is charged twice..I think it's postpaid 

Can anyone reply 

Why it's charged doubled 

 

Well, it's possible you clicked to top up a second time, which would have added 25. If you're topping up your account, you're prepaid. When you log in to your self serve account, does the webpage say Self Serve Prepaid Login?

 

Worst case you can leave the extra amount on there and it'll go against your balance for next month.

Is it refundable or not..

Or I can adjust in next bill

Any solution 

Not refundable but you can use it when you want. 

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