Billing & Payments

No button to cancel stream plus. 

I just started my 50 GB data plan with 7 days left in my billing cycle.I used just over 4 GB’s of data for this period and was charged $0.75 for data usage on my first bill.This makes no sense to me since i have a 50GB data plan with monthly rollover data as well?This charge should be re-imbursed to me I believe.

What the **** is going on? Why the hell did my mobile service bill go up? Your service quality has always been absolute garbage and still is. There's no coverage anywhere, and some bullshit is always glitching out. You guys are **** annoying. Why the **** are you raising prices without even warning me that something would cost more? What the **** is this? Seriously, you people have completely lost your minds. Why the **** are you raising prices for your pathetic, trash service when it's already completely useless? **post edited by moderator for breaking Community guidelines  

I incurred an $80 nsf fee on this statement due to an account mix up with the bank. I’d like to request a refund. I’ve never been late or missed a payment. I tried to submit a request to review the charge but it will not let me. 

I am surprised with my first and second bills. I was told that my monthly bill will be 28.xx including taxes. No charges for any services or cell phone sent to me. But I see over $100 bill for two months!!I talked twice to the customer service and they promised to refund the extra money, but it was not happened and still the bills show that.

I recently switched to auto pay and the September payment was charged on an unexpected day. I was given an $80 NSF fee. This is is more than my total bill of $67. I have tried 3 times to use the self service portal to review the charge but I keep getting an error message. Is there any way to get this fee dropped as a courtesy, as this is the first time this has happened? I have been a customer for over 10 years and I found this nsf amount to be outrageous ​@Koodo ​@Koodo Community Team 

How do I cancel my streaming subscription 

I would like to remove a couple of lines from my account. They belong to my children, and now they grown up and I thinks its time they pay for their own phones.Does anyone have experience with this and able to give me some insight on what to do?Thank you!

Hi there,I have been repeatedly wrongly charged for accessing voicemail while visiting Ireland and the UK from Canada.My account also shows a pending charge for a payment that was already made in early October, and it looks like there will be charges relating to this if not paid again?I've disputed the charges multiple times , but I have yet to hear back from Koodo. Customer service has been disgraceful / non-existent.

I paid my bills yesterday, and it now reflects on my account that I have a $0.00 balance, but I received an email stating that my payment was declined. I do not understand. Adding an additional $80.00 because of NSF to the next billing cycle is ridiculous. They automatically charge my card every 20th of the month, six days prior to the due date.I messaged them on Facebook providing the screenshot. If this continue, I'd rather change my provider. 

Hello, I got a subscription yesterday that is Stream+ Basic and Crunchyroll mega fan that was $35.14 in total. Which is supposed to be $23.00 for Stream+ Basic and $12.14 for Crunchyroll.I notice the Stream+ changed to $34.00 a month this morning which is not the plan I chose to have. 

Dear Koodo Customer Service Team,I am writing to request the cancellation of my Koodo Mobile service because I have permanently returned to the Philippines and will no longer be using my Canadian mobile service.As I am now outside Canada, I would appreciate your assistance in cancelling my account remotely, effective as soon as possible, to prevent further monthly service charges.Please also provide the following information:Confirmation that my mobile service and account have been cancelled. My final bill and any outstanding balance or cancellation fees. Instructions on how I can settle any remaining balance from the Philippines. Written confirmation that no further recurring service charges will be applied after cancellation.My account details are provided below for verification:Full name: K***e N***n Koodo mobile number: 36* *** ***9 Email registered to my account: k***@gmail.com Requested cancellation date: As soon as possibleI am currently residing in the Philippines and cannot at

Hi,I think the sales representive entered the wrong address. I need the bill to reflect my actual address. So how I proceed? Should go to the telus koodo centre for a new bill?

 Hello everyone, I was about to activate a new account with a prepaid card I physicaly have at home and wanted the 365 days plan. From what I understood, it was a single 160$ payment for the whole year, with a max of 40Go usable. When trying to pay, the website states thats there’s “Monthly recuring payment” of 190$. I figured this is a mistake on the site but I wanted to get a confirmation before being charged 190$ per month instead of per year.  Thanks   

Hello, I got my new bill via email a few days ago. And now I’m having the opportunity to look through it, and I see I have an overdue balance and a late fee! I go back in my emails, and I find I wasn’t sent an email with my bill for last cycle. I’m newer to Koodo (March of this year), and I’ve gotten my email reminder every single time except this once. I know it’s my responsibility to pay for services, and I gladly do so, but I use the emails as my reminder to do so! I acknowledge that setting up pre-authorization would fix this, but I do not like doing that for any services.Has anyone else experienced this? They were able to send me a promotional email in last billing cycle, but didn’t bother with my bill.

I have a roaming charge on my bill for Sept 26. Did not leave the country. Was by lake erie on Canada side. Put phone on airplane and still was charged. Please remove-Patrick Buckley 

1--I’ve been double charged for Koodo Stream Plus 42.94$ per month on my credit card--which ended in August 2026 (but paying this since Aug 2024--cost did increase)---this includes Disney+, Netflix, Prime etc.2--I’ve been paying for Koodo Stream plus 16.94$ per month on my credid card--which ended in August 2026 ( but paying this since Aug 2024 - cost increased) --this was for Apple TV.3--And ON TOP OF THE ABOVE also paying 39$/month on my KOODO bill for Stream+ $39.00 (Apple TV+, Netflix Premium, discovery+ ) since August 2024.*I want to be reimbursed for the extra that I was paying for no reason.**There was no reason for paying Koodo Stream plus 42.94$ on my credit card AND 39$ on my Koodo Bill!!!!I appreciate your reply!

I was charged $9,000 on my TD account even though I don't have an account with Koodo.

I have Koodo Mobile, Internet, and Streaming services.  How do I get all these services on monthly one bill, and one full monthly payment.  As of right now, I'm paying for everything on separate days of the month.

Wondering if I can get help with this. I ended up moving  and forgot my account was set to autopay and they took the money out then charged me $80. I explained my situation and they said they would forgive this since it was one time and use the $80 as a credit towards future bills. This just happened and it says I owe 39 right now. My bill is only $16 so an $80 credit should last more than a month. 

I’m on auto-payments. My bill this month was initially declined due to insufficient funds in my bank account. I added funds in my account right after I received the notice (like one day after) and it showed on my bank account that the bill had been paid. But it didn’t show on my self serve page.  Will this trigger a NSF fee still? Can anyone please help me review it? Thank you. 

I'm absolutely serious and deeply disappointed with this bill, this is outrageous, it's ridiculous and frankly insulting, to be charged this much with nor warning and no explanations, I have not changed my plane nor my usage, so there is no justification for this amount. I have been a loyal customer and this is how you treat me, it shows a total lack of respect for your customer, I want a full breakdown of every single charge and I want an explanation of why this happened right now. If this isn't fixed today, I will no longer be a customer of yours. Having said that, your customer service couldn't be any worse, for a company this size, fixing a bad customer service should be a child's play for you but apparently, it's above your pay grade. 

I just set up preauthorized payments for my mobile phone lines from my bank account. When does the payment come out, on the due date? How does it work? There’s no information once I've entered all my information just confirmed it is set up.  

Hello, my daughter’s phone has roaming charges for $16.00. This was while we were traveling to Sooke together. As soon as the notice came up that roaming charges could apply she put it on airplane mode and still charges were applied. We have not been to the USA.  Could we please have those charges overturned? Also, this happens almost every bill as she lives in Victoria and she has turned off roaming capability. She will not be traveling to the USA...how can we disable this?  Thanks.  

Hi, My previous balance was 108$ and I did pay it last day,now I got new bill and the total was 165.22 $ !!!!What is the problem exactly ?