Billing & Payments

My plans keep changing without my consent. My last post on this topic has been deleted. Now I can’t even schedule a call back to fix the issue, this is the response to my call back request wft:   

Hi,I changed out plans over a month ago and setup autobank payment but the $10 off both plans didn’t apply their discounts correctly.

HiJust received my second billing since signing up for autopay. Discount was applied to my bill for signing up but it seems like the autopay has not been activated as I am being asked to pay the bill amount. Is this normal? Last month I asked and you guys said to give it one cycle. I did that but here we are. Thanks

Please look into the active pending conversations as one is an emergency as is still pending and needs an urgent resolution.With warm regardslVladimir 

I had a problem getting my services reactivated as my card details changed .  Now that it was reactivated by changing my email  . It is no longer connected to my telephone number only the new email and I have been over charged  two times for basic and another for premium . When I go to assist it tell me that the phone number is not linked to the account . I see this is a problem others have had could you please advise me of what I should do to get my refund for the duplicate charges and hook my phone number back to the stream plus account 

Hi there, I have an incorrect roaming charge on August 26, 2026. I was in Cordova Bay, BC at that time and I don’t have any calls in my call log going to the US at that time. 

Hi Koodo,I’m reaching out because I recently received a bill showing approximately $610 in charges, largely due to data usage over only a few days. My regular monthly plan is around $45, so I was extremely surprised to see this amount.I was not informed that my data usage would result in charges this high, nor was I given a clear warning that I was accumulating hundreds of dollars in additional charges. Had I been properly notified, I would have immediately stopped using the data or taken other steps to avoid these charges.I’m asking Koodo to please review the charges and consider removing or significantly adjusting the additional data charges, as I do not believe it is fair to expect me to pay $600+ when I was not adequately informed that I was incurring charges of this magnitude.I would appreciate someone looking into this and getting back to me as soon as possible. Thank you.

Por que me generaron un pago adicional si no acepte nada de eso a unas de mi líneas  no estoy de acuerdo en eso pago adicionales 

Hi Koodo Community,I’m hoping someone from Koodo can help me resolve this issue.I cancelled my Koodo phone number/service back in February, and I had already paid all of my previous and final bills. However, I am still being charged approximately $19 every month, even though I no longer have an active phone number or service with Koodo.I have been trying to contact Koodo to find out what these charges are for, but I have not been able to get a proper response. I even went to a Koodo store in Surrey for help, but the representative there was also unable to explain why I am still being charged.At this point, I would like Koodo to please investigate: Why am I still being charged every month after cancelling my service in February? What exactly is the ~$19 monthly charge for? How can I stop these charges immediately? Can the charges taken after my cancellation be reviewed and refunded? I have already paid everything I owed before cancelling, so I am concerned that these charges have

The last and only time I’ve ever receive a payment confirmation email after paying my bill was back in Feb 2026. Ever since then I’ve been repeatedly FORCED to go through the dreaded “request call back procedure” to get an actual  payment confirmation email sent to me because the automated confirmation email is NOT WORKING. Each time I’ve also notified Koodo that the automated confirmation email is NOT WORKING, but it seems to fall on deaf ears.My account preferences are all set correctly and I’ve used 3 different browsers to pay by credit card through the self serv page and still no confirmations are being sent even though they have no problem sending me emails that my bill is ready. Is any one else experiencing this issue?

I'm being charged $200 plus this month, can someone please go over my bill and send me the correct charge. I haven't missed a payment so why is my bill higher.

I have returned to Korea and no longer have a Canadian credit card or bank account.However, the payment for August can only be made using a Canadian credit card or bank account, so I have no way to pay it.What should I do?

So this is the SECOND year I've dealt with this exact same garbage.I live overseas. My parent went into a Koodo store, bought me a 30-day-only prepaid SIM, paid on their credit card. The rep looked us both in the eye and said "yep, I checked the only-30-days box, you won't be billed after that." We said thanks and left. Guess what showed up on the card this month? A second charge.Then I go to check the paperwork from that visit and find out my email is typed wrong — so I've been getting zero notifications this whole time. And right at the bottom, in black and white, it says "automatic monthly renewal." The literal opposite of what we were told to our faces.And here's the kicker: last year, when this same thing happened, Koodo customer care told me not to even touch my own SIM — don't make a call, don't send a text, nothing — because apparently just using it for a second can trigger ANOTHER auto-renewal charge. So now I've got a wrong email AND a phone number I'm too scared to use.So my

/* URGENT */Title.I did make 2 or 3 promised payments of $ 82.40 in April~May, but they do not seem to be reflected on my bill which is why I am reluctant to pay in full.I have financial stability to pay the bill now, but I would like a detailed breakdown of my bill reflecting those payments as I think I am being robbed of $ 164.80 or more.Thank you.

My bill is charging for roaming when we have not left the city let alone the province. Coincidentally the bill is exactly the same as the one from last month when we did leave the province and deserved roaming charges. Very frustrated customer here.

I have internet. Why does it not show the upcoming bill date on my account. I’m a new subscriber and don’t know what payment will come out of my bank acct. 

Hello, i signed up for pre-authorized payments to get the discount when I upgraded my phone.  My bill is due on September 22nd. Does that mean the payment comes out on that date? (Billing cycle ends the 27th). Can I call koodo and arrange a date i want the payments to come out?

I was with koodo in the past 2 months ago I switched to freedom mobile and today while checking my bank account I saw a transaction where koodo charged $31.48 from my account I guess they charged me last month as well. What should I do ?

i paid off the remainder of my tab and was able to get new phone ona new tab i oaid the shipping then after itbwas all done it was trying to put my phone with my phone.line on my sons.tab and i just gor him a phone he atill owes lmost of his tab on it amd i cant find my order number they took my moneynfor the shipping cost.and its impossible to get a human callback it either freezes. before u can leave a message for the operator or guy thats soosed to help u so u go in circles same with paying any momths phone bill soon as i pay it i get an email stating thst i still owe whst i jjst paid and it keeps doing that anyone had any of these problems and how do i fix it or get them to fix the issues 

Dear Koodo Customer Service,I am contacting you regarding the payment notice I received stating that a payment was declined on August 27, 2026.There appears to be an error. I permanently closed my Koodo account by phone when I returned to Brazil at the beginning of July 2026. During that call, I explicitly requested the cancellation and closure of my Koodo service and account.Therefore, I should not be receiving new charges or payment requests in August, as my account should already have been closed. I also do not accept responsibility for any late payment fees, NSF charges, or other penalties resulting from charges made after my cancellation request.Please urgently review the account and confirm:The effective date on which my Koodo service and account were closed. Why a payment was attempted on August 27, 2026, despite my previous cancellation request. That any charges generated after the account should have been closed, including any NSF or late-payment fees, will be removed. That my

I understand that I owe the $400, but I did not agree to have the entire $400 withdrawn today. I had discussed my financial situation with Koodo and explained that I would pay the balance in $50 or $100 installments. This withdrawal has left me without money for my essential expenses. I am asking for the payment to be reviewed and for the amount to be returned or a reasonable payment arrangement to be established.

Hello,I got charged roaming charges on my latest phone bill for being in the United States. I was not kn the Uniyed States. Please remove them. Thank you

I wanna ask: which credit bureau kodoo reports late payments to?   

I just upgraded the plan on one of my phone lines (ending in 1326)The new plan is $40./month less $10 discount for preauthorized payments = $30./monthThe old plan was $25. per month.The change was made 3 days into a new billing cycle, July 18 to August 14.I was creditied $22.50 for the old plan (90% of the month)I was then billed $36.00 for the new plan (again, 90% of the month)That being said, I should qualify for 90% or the preauthorized discount for this billing period (-$9.00) ?Am I correct in feeling I should have been charged $27.00 instead of $36.00 ?Thanks!

I never left canada. I live on the border of the USA a 5 min drive. Now that I have gotten my young son his own cell & put him on my plan we both are getting charged this fee. Help us fix this! This is the second easy roam charge I have gotten this year. How do I stop it from happening? Is a refund available & a way to stop it from happening? Thanks