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All discussions about Koodo billing and payments.

  • 1,124 Topics
  • 4,172 Replies
1118 Topics
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TinyFingersForeverBeginner
asked in Billing & Payments
Incidental Roaming Charges

Hello, My husband and I was travelling outside of the country and he accidentally hit the airplane mode button on March 28th but immediately hit it on again. I noticed that we got charged for roaming charges even though it only counted as one minute and we didn’t use the phone for anything. I am wondering if we could get the charges removed or credited for that date. Thank you.

92
Flo Koodo
B
Born in MayBeginner
asked in Billing & Payments
Why billed me a full payment / customer service phone line does not answer

account number xxxxxxxx My phone has a conflict with Koodo’s sim card hence I switched to other company on March 6th. Koodo charges me $29 plus tax on March 22. Why charged a full payment? How about next month? Secondly, I called 1866 995 6636 and 1833 665 6636 no one answered my phone.

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Allan M
Damanpreet Bajaj
Damanpreet BajajOrganizer
posted in Billing & Payments
billing issues

you guys need to do something i am not going to pay my bill that is due after novermber i am not able to even turn my sim on properly for otp so do somthing

426
Dinh
Jared Denison
Jared DenisonBeginner
asked in Billing & Payments
Pre-authorized payments on Visa question

I agreed to a $5 discount for pre-authorized payments for my monthly bill. If i sent an e-transfer before the payment is charged to my credit card would I still be charged on my credit card.

312
Jared Denison
A
athernasirBeginner
asked in Billing & Payments
ER/VC

I have been travelling to the US and just have the sim on. I have never attended a call, or sent a text message. The only thing I have done is receive SMS(not MMS). But I noticed every time there is a missed call on koodo number while in US it charges an ER/VC on my account. Koodo helpline told me that you only get charged if you send a text or if you attend a call or use data, I have done neither.

376
D
S
se188Organizer
asked in Billing & Payments
charged roaming when i didn't even switch on my mobile!

I was charged $16 roaming when I didn’t even turn on my mobile! Please cancel this charge! Thank you.

7514
Flo Koodo
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BaliolBeginner
asked in Billing & Payments
Using Plaid for new phone

Is it possible to buy a phone replacement using Plaid (pre-authorized payment from my banking account). I use Plaid for my monthly plan and thought I could just use it for the replacement phone. The checkout seems to only have credit card payment options.

312
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Luc2000Advocate
asked in Billing & Payments
Unable to Verify Debt Collector with Koodo Upon Multiple Attempts & Methods

Hello, This is a follow up post on my previous one regarding a claimed debt collector hounding me on behalf of Koodo supposedly. I need to verify them. The method Koodo provided did not work. Online Chat is not working. Calling customer service also not working. I went in person to Koodo counter and they told me to call customer service again. Koodo has been sending me in a loop to do something very simple - to pay off a very small amount - but making sure I am sending the money to the right people but not some scammer given the threatening behaviors from the claimed debt collector. Why is it so difficult and takes so much time to verify a debt collector? The banks’ processes are much easier than Koodo’s. Nobody will send money to an aggressive claimant without verification especially. Please provide a real solution that will work asap as above 3 methods were tried and proved to be nonfunctional.

17925
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A
Arefin Mohammed ShamsilConnector
asked in Billing & Payments
Koodo Mobile charging me Roaming even though my roaming was off

I use iPhone 13. I turned off my data roaming. And when I was travelling overseas, Koodo is still charging me Roaming fee two months in a row. I never used roaming and do not know why they are charging me. I need refund for this.

9012
D
K
Katie1990Beginner
asked in Billing & Payments
Internet Billing

My internet was activated on February 20 and I was charged for that month but I had no bill for the month of March why is that? Will I get a bill for April? I don’t want to end up with an overdue bill.

375
K
G
GuntlarOrganizer
asked in Billing & Payments
billed twice

Would Koodo deduct excess amount that was initially billed twice for this month bill?

338
Flo Koodo
W
WazzerBeginner
asked in Billing & Payments
Roaming charges that should not apply

how do I get roaming charges reversed that should not apply. US roaming. Working in Whitby Ontario, never left Canada. Assuming tower across lake Ontario from the US was stronger. Only received one email stating roaming was started, but had 2 separate charges. At no time did the email ask if I wanted to activate the charges.

352
Georgia Koodo
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Nelson89Connector
asked in Billing & Payments
Incorrect late charges

I have a $2.04 late charge in my bill I recieved yesterday(April 3). The bill was due on March 31st and I paid it in full on March 31st. I'm not paying a late fee for a bill that wasn't late.

937
Darius Koodo
J
jancewipBeginner
asked in Billing & Payments
US Easy-roaming charges in error

After a recent visit to US, we apparently incurred roaming charges of $154 on one of our Koodo lines. I believe that data had been left on by mistake triggering the charges because we made no calls or texts on that line on March 8-17. The other charge is legit on March 7. I realize that it was our fault - however we did not use any cell phone services for the days we were charged. We would appreciate it if that charge was removed. If I need to use another way to make this request, I would appreciate the information. Thanks for your help.

444
Darius Koodo
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LauraMcDBeginner
asked in Billing & Payments
Incorrect easy roam charges

I was charged one day of easy roam but I did not travel outside of the country.

242
L
J
JSSBeginner
asked in Billing & Payments
US roaming charges

I am in Canada and my roaming was turned off however my phone still connected to a US network and I was charged $15. I have since found out I can specify to have just Koodoo networks connect to prevent this. Can you please credit me this $15? I didn't realize there is no customer service phone # with koodoo to speak to an agent. Thanks for your help

575
J
S
SidCLDAdvisor
asked in Billing & Payments
Prepaid 360 Plan - Tax

Hello; I just signed up for the 30GB $149 360 Day Prepaid plan and the cost was $149 no tax. But when i logged into my portal, it says the next payment in 360 days will be 149 + tax = $167.24. Question is, why is there tax for the 2nd year and not when I signed up right now? I paid the full $149 using vouchers (if that changes anything)

415
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M
mbmbBeginner
asked in Billing & Payments
amazon prime

Charged for amazon prime, while never using the service. Finally have cancelled it, but the free trial actually just caused me to have to pay multiple months of charges. I understand I can’t get past refunds but I feel like their should be more clarity moving forward.

161
D
T
Tito_911Rockstar
posted in Billing & Payments
Easy Roam mischarge when i am abroad through 647-***-***1

I traveled out of the country and I see a charge of $100dollar last month. Since i called three times to 647-580-4001 in three different days. Each call is only one minute. But i am sure i haven’t made those calls since it was 3 am of the local time. Can any one help me through email or something?

4110
T
Johanny Contant
Johanny ContantBeginner
asked in Billing & Payments
Possible de m'abonner sans carte de crédit?

Bonjour, je cherche à savoir si c'est possible de me prendre un abonnement pour mon cellulaire même si je n'ai pas de carte de crédit et si oui, comment procéder. Merci!

131
D
G
ghoekstraConnector
asked in Billing & Payments
I have been double-billed for Stream+ for 9 billing cycles

Hello, I am a TELUS team member who subscribed to Koodo Stream Plus when it first launched. I am writing to you today because I have just discovered that I am being double-billed for my Koodo Stream Plus Service and have been for quite some time. When I look at my subscriptions on the Koodo Self Serve website, it shows that I am subscribed to Stream+ Basic. My plan is $10 a month until June 18, 2025. I can also see that I have been charged $11.20 monthly for Stream+ on my credit card. However, when I click on Billing and look at the breakdown of my monthly charges, I am also being charged another $28.00 per month for Stream+ Koodo Mobility on my bill, on top of the $11.20 I've already paid separately. When I look at my PDF of my bill, the $28/month charge is for an older version of Stream+ which doesn't exist anymore, including discovery+. I spoke to someone when I signed up for the new Stream+ package last June and he told me the old service would be cancelled. As far as I can tell, I

998
Allan M
R
RCBBeginner
asked in Billing & Payments
Rwanda kidnapped my call.

This month’s bill came in much higher than expected. The details showed a $21.35 charge for a 7 minute call to the Rwanda Rep. Originally I called the number of a neighbourhood pub to order a takeout delivery. The call ended up a wrong number. However, on the bill, the number I called (the number with the charge) was actually the right number with a local area code. I called it to confirm that it is the number of the restaurant. Please refund me the $21.35. thanks

391
Georgia Koodo
U
upsetcelluserBeginner
asked in Billing & Payments
Many Accidental Easy Roam Charges, PLEASE REFUND

I have been abroad using a local Vodafone plan for the last few months, not using my Koodo plan AT ALL during Feb-March. Just got hit with over $200 in easy roam charges, I did not use any data from my Koodo plan during these days. ($224 to be precise) I am deeply frustrated as this is an egregious amount for not having used the plan and having another plan activated the whole time. Please assist!

242
Flo Koodo
N
NVicBeginner
asked in Billing & Payments
Incorrect usage charge

I’ve been trying to cut out extra costs on usage from texting US numbers by accident, so I’ve been checking my bill pretty regularly and cross checking the numbers. In this recent bill I noticed these two transactions: for $2.55 (17 msgs) and $7.35 (49 msgs) I looked under my usage and non of my messages correspond to these charges: Should I be looking somewhere else for these charges? Or is this incorrectly charged?

212
Boa_Guy Koodo
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bcookConnector
asked in Billing & Payments
Stream+ price increase despite price locked in?

The Koodo website states that “Stream+ rates are changing, starting on April 9th, 2025.”, by either $3 for basic or $5 for premium. However, when I first signed up for this promotion in March 2024, I received an email stating “Stream+ Basic $15.00/month first 999 months, then $20.00/month afterwards.”. How is this allowed? The email says nothing about prices possibly increasing or for a limited time, etc. It explicitly states 999 months.

16011
Boa_Guy Koodo

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