Billing & Payments

I wanna ask: which credit bureau kodoo reports late payments to?   

I just upgraded the plan on one of my phone lines (ending in 1326)The new plan is $40./month less $10 discount for preauthorized payments = $30./monthThe old plan was $25. per month.The change was made 3 days into a new billing cycle, July 18 to August 14.I was creditied $22.50 for the old plan (90% of the month)I was then billed $36.00 for the new plan (again, 90% of the month)That being said, I should qualify for 90% or the preauthorized discount for this billing period (-$9.00) ?Am I correct in feeling I should have been charged $27.00 instead of $36.00 ?Thanks!

I never left canada. I live on the border of the USA a 5 min drive. Now that I have gotten my young son his own cell & put him on my plan we both are getting charged this fee. Help us fix this! This is the second easy roam charge I have gotten this year. How do I stop it from happening? Is a refund available & a way to stop it from happening? Thanks

Why can't I get my mobile number back after paying the required fees? The number is still not activated. If I had known this would happen, I wouldn't have paid anything. I still have internet bills to pay, and if I don't get my phone number back, I won't be able to pay them. The reason is the self-service system; everything stopped when the number was deactivated. I don't know what the solution is. I contacted the company, and they said they fixed everything. Is it because the branch employees don't want to work, or what? If the number is still unused, what's the problem?

I'm hoping someone from Koodo can take a second look at this. I've been throughthe messaging team and we've reached a wall.WHAT HAPPENEDI was in the US from July 4 to 11. My July 31 bill included $128.00 in EasyRoam US daily fees - eight days at $16.WHAT I ACTUALLY USED, FROM THE SAME BILL  US 1X Data Roaming ............ 0.338 MB ..... $0.00  Roaming Txt Msg - Received .... 9 messages ... $0.00  Long Distance US/Intl Voice ... 2:00 min ..... $0.00Every metered line for that week is zero. $128 for a third of one megabyte.WHEN THE EIGHT FEES TRIGGERED (ER/VC ROAM/VOY entries in the airtime detail)  Jul 4  - 12:19 pm      Jul 8  -  6:49 am  Jul 5  -  1:21 am      Jul 9  -  6:24 am  Jul 6  -  8:33 am      Jul 10 -  8:42 am  Jul 7  -  4:27 am      Jul 11 -  6:36 amFive of the eight fired between 1:21 am and 6:49 am. There is no user-initiatedentry anywhere on my bill at those times, because I was asleep.The July 7 fee is the clearest. It is timestamped 4:27 am - the exact sameminute as a M

I was not in the US, but near the ocean in BC and it said it was going to charge me and my wife $16 for roaming. Please reverse this charge.

I had a tab with Kodoo a number of months ago. I received an e-bill saying my tabs balance was $0.00 that my phone was paid off.  My next bill stated that there was $200 on my tab.  When I spoke to a representative in a local store he informed me I had opted for a feature where I would pay off my remaining tab with the next bill. I informed him I had not, as I wouldn't be able to afford that.  He told me I must have done it "without knowing about it".  I told him that that was unlikely. I got a bill saying I owed over $400. I managed to get ahold of someone by phone, explained the situation, and told them I was not paying the $400, as I had paid the $200 previous. I wanted my account closed.  I was informed they saw I had made the payment, and they would fix the account. It clearly was NOT fixed, as I am now being informed the $400 (that doesn't exist) will go to a collection agency.  I need to speak to someone about this to finally have this insanity ended. Thank you.

Hello,I got charged roaming charges on my latest phone bill for being in the United States. I was not kn the Uniyed States. Please remove them. Thank you

I bought the 14 day plan and it shows the $60 charge on Aug 8th.  I turned on roaming and was using it all along. Then on Aug 18th I suddenly get a message saying Welcome to the USA and my 14-day plan expires September 5th.  I will be home well before then, and wanted to start the 14-day plan on the day I purchased it…  Now I’m unsure if I should buy another shorter plan to cover the rest of my trip. ( Originally 14-day plan from Aug 8-22, then 7-day plan to Aug 28). I’m also afraid of what my bill will be if I’m paying the ridiculous daily rate since Aug 8th.

I want a charge on my bill reviewed. I have logged in to the self-serve portal, clicked on “review a charge”, entered all of the info, including why I am requesting the review, and then whenever I hit submit, I get the same “unknown error” message. I have gone through this every day for the past three days, sometimes several times a day, and yet I always get the same unknown error message. This almost seems like its by design to frustrate me into giving up and just paying the charge. Can someone from koodo please look into this and fix the website so that I can use the self serve portal as it was intended?

Hi Koodo Rep,When I signed up, I was informed that the $80 connection fee would be waived/credited within 2 to 3 months.However, the $80 connection fee was charged on my March bill, and I still haven't received the credit even after several months.Could a Koodo Rep please review my account and help process the $80 connection fee credit?Thank you!

Hello Koodo,I hope you’re well,in writing because I would like to do a payment agreement, I know was my wrong for not noticed you about my missing payment, but I’m very interested to pay my bill, yesterday I revived my renew work permit and y I would find a job. I’m very grateful if you could help me 🙏🏻Good day,Claudia Zuluaga. 

Hi everyone,I'm hoping someone from Koodo or the community can help because I've completely run out of options.I'm currently in the UK, and while I'm away, a relative has been paying my Koodo bill for me. I also have pre-authorized payments set up on my account, but for some reason they never process automatically.Whenever I try to make a manual payment, I receive the following error message:ss_otp_40023_tokenizationfailure_step2I've seen this exact error every time I've tried to pay over the last three billing cycles. I've attempted to make the payment dozens of times, using different devices and browsers, but nothing works.Because this issue has gone on for so long, I was even charged additional fees on my monthly bill through no fault of my own, as Koodo's payment system simply won't accept my payment.I've also tried contacting support through the Koodo Assist chatbot, but it won't let me connect with a representative, so I've been left with no way to resolve the issue or even pay m

I received a roaming charge on July 4 but never left Canada at all. 

URGENT FORMAL COMPLAINT – 3+ Months of Unresolved Billing & Account ErrorsHello Koodo Customer Care,I am writing because I am beyond frustrated with the ongoing problems with my account. I have been trying for more than three months to have these issues corrected, and despite numerous conversations and being told things were being taken care of, I logged into my account again only to find a balance of approximately $202 and discover that the changes I was promised STILL have not been completed.At this point, I honestly do not know what else I am supposed to do as a customer.My grandson's line was supposed to be CANCELLED. Prior to the cancellation, I had placed the line on a $15 vacation hold. I was subsequently told the line would be cancelled, yet I have now discovered that it is apparently active and working again.I did not ask for this line to be reactivated. I specifically asked for it to be cancelled.I am also having ongoing issues with my granddaughter's line. She had been o

I started using Koodo 3 months ago and I made a payment via my bank app for the month of June and July 2026. This August I was charged $ 125 via prepaid putting me on overdraft with my bank account. I need it to be refunded. This is my number ********60**edited by moderator to hide personal information 

Hello, My daughter got charged for a long distance call to Iran, but she never made a call. I've checked her call log on her phone and there is no record of the call. We don't have anyone we know in Iran and she didn't let other to use her phone on that day.Can anyone look into this?

Good day, I recently switched ro Kodoo and I am.looking for an email to send a copy of my check stub and employee number  so that I can avail of my Walmart discount. Please adviseDanielle**post edited by moderator to hide personal information 

i was cheated on my charges i paid my bill full up like a month back and these new charges are horrendous so please reduce the damage thank you in jesus name

I just purchased the samsung z flip 8 but a week later now, the price has dropped by $10. Would koodo be able to charge me $10 less even after the purchase. 

I was overbilled $10 on July 25 at 1:29pm. I was not out of the country so there should not be a roaming charge. How do I get this removed form my statement.

Hello, I wanted to cancel my subscription for the month of August, However I was out of the country and the website wouldn’t load and I got charged. I just got back and I can’t seem to find a phone number or anywhere to request a refund. I did not use any of the susbcriptions for the month of August. Additionally, I have been charged with something called Norton Online Security which I have no Idea where it came from! Could you please assist with my refund? this money is a lot for me and the costumer service is ridiculous! 

STOP SENDING ME BILLS I DONT OWE I AM NOT A KOODO CUSTOMER ANYMORE YOU GUYS SHOULD LEAVE ME ALONE THIS IS HARRASSMENT

I've been a Koodo customer for Over 3 Years and want to lay out a pattern that's become a serious problem, in case others are dealing with the same thing or can point me to a better path.The core issue: I travel internationally fairly often, and every time I do, I turn off my SIM so I'm not being billed for a line I'm not using. The problem is there's no real "pause" option on postpaid – just a $15 suspension fee, or nothing at all. This has led to:- An NSF fee (~$80) triggered because the subscription kept billing during a period I wasn't using the service at all.- Long-distance charges around $22/minute that I was never clearly warned about in advance, and had no way to block – the call just connects and bills, instead of being stopped if it's outside my plan.- This isn't a one-time thing. It's happened multiple times, different years, same root cause: a subscription model that charges me whether I use the line or not.What's been most frustrating isn't just the charges themselves, bu

I already setup Pre-authorize Payment by my credit card. So far it works but until last month, the bill for July was not settled by pre-authorize payment method. It accumulated to the bill of August and Koodo imposed $4.11 Late Payment Charge on the bill. Try to seek advice form “Koodo Assist” but the system keep failed to login… What can I do?