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Question

Wireless Home Phone will not accept SMS for 6 digit code

  • Nov 11, 2026 9:14 PM UTC
  • 1 reply
  • 10 views

Unable to get the 6 digit code by SMS on my Koodo wireless home phone which it do not accept SMS

1 reply

Dinh
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  • Mobile Master
  • Nov 11, 2026 10:40 PM UTC

Do you have a Koodo cell line on the same account as well? The 2FA number selection only shows active Koodo numbers, so if you do, pick the cell number as your 2FA number instead of the home phone.

 

If you already set up 2FA, on the code screen select "Verify another way" and enter one of the 6 backup codes you got at setup (check your Downloads folder if you saved the PDF). Once you're in you can change the number under My profile » Two factor authentication » Manage https://www.koodomobile.com/en/help/two-factor-authentication

 

 

If it's a home phone only account and you don't have backup codes, Koodo's help page says to connect with a rep through Koodo Assist so they can set up 2FA securely for you https://www.koodomobile.com/en/help?autobots=rollout