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Need kodoo expert help

  • Nov 15, 2026 7:49 PM UTC
  • 3 replies
  • 19 views

Got charged 80$ for a fee when I changed my information and it didn't save accurately. Need the fee removed so I can pay my regular bill

3 replies

Mayumi
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  • Mobile Master
  • Nov 15, 2026 8:12 PM UTC

What type of information? Your address or cc information?


  • Author
  • Beginner
  • Nov 15, 2026 8:13 PM UTC

New card account .. Old one had fraud on it. 


Mayumi
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  • Mobile Master
  • Nov 15, 2026 8:34 PM UTC

New card account .. Old one had fraud on it. 

So, you meant your bank card information. You got NSF of $80...

You need to set up a call back through the chat and talk to a rep about your situation - your old card had fraud on it. There is no guarantee if they will waive the fee, but I would try to talk to them.