Billing & Payments

In the past 4 months I’ve been continuously charged for roaming fees without having left the country. Koodo must’ve done something different with their networks or satellites because I’ve been with them for 3 years and I’ve never been charged and now it happens on each monthly bill. When these charges occur I’m actually further North in Canada and working or hiking in the bush. When I get a text it states welcome to the USA via AT&T.  Although it’s only a 45 cent charge, if not dealt with it’ll continue. It frustrates me to have to deal with this because, lately, each month there seems to be an additional charge on my account for no reason. I knew when I got the text that I ought to take a screen shot because it would likely show up again on this month’s bill.I followed the directions from the Koodo rep on how to set up my phone so as to avoid this in the future but here I am again. 

I am trying to change my payment info but keep getting an error message that my card number is not valid. I’ve checked and double-checked, and I am entering the correct info from a major Canadian bank. Is there a problem on your end?Thanks

EDIT: As many recommended, I contacted Amazon again to try with a different rep. I didn’t even have to plead, this second rep offered a full refund for my membership that I paid on September 20th. Thanks to everyone!  Hi there! I recently subscribed (on December 5 2025) to the Stream+ Bundle which includes Disney+, Netflix and Prime. Everything is good and linked up, but when I linked up Amazon Prime, I noticed that I had paid for the yearly subscription of 99$ plus tax on September 20 2025. So I realized that I paid for the year and will then pay monthly through Koodo, essentially doubling payments from now til September 20 2026. Is there anything I can do for this? I contacted Amazon to ask for a retroactive refund of unused months and they refused me citing i’ve used their services already.Anyone else has gone through this? Thanks for your help

Hi, I was charged roaming fees when I was out of the country… I assume it happened for an extremely brief second when I switched to an esim. I know my data roaming was off and my primary line was switched to my esim as I have used many times before. I would like to have that removed from my bill as I know I did not use.thanks

Why am I receiving this message “(1 of 2) Koodo: You've used 100% of your 10MB of data and spent a total of $0.75 on additional pay-per-use data in this bill cycle. To help manage costs, your data has been paused until the end of your bill cycle at 11:59pm on 2025-12-27.” when I have 83.2gb left of data. 

Have mobile and internet with Koodo, get an email saying sorry to see you leave? Monthly bill always paid automatically with the mobile thru my bank, can't see the internet account anymore? Messaged for call back but it says we'll call you back everytime I said hello?, no help to keep a customer i guess, amazing business model, you can't even try and pay.. Drop off my modem on to the next provider i guess 

I was in Victoria and my phone started roaming when I was still in Canada. Normally I set the network to Koodo but I got a new phone and forgot to change it. Please refund the charge. 

Hey guys... I have the money for this month's internet billing ready but I don't know when Koodo will take it.I paid for Home Internet on November 5th and my activation date was November 17th.I don't want to leave money in my card for the next 3 weeks in case someone else bills me.Will they collect this month's money on the 5th or the 17th... and if they try to collect and the money isn't on the card yet, will they give me time to pay or cut me off?

I left Koodo a month ago and just received some charges on my account, I want to talk to a rep but the chat bot is not scheduling a callback, it keeps saying my number is not connected to my account ( since I ported to another service) and keeps repeating the same question. How do I contact a rep? I can't find a number for email anywhere. 

How can i get rep to contact me by phone?  

I subscribed to the streaming service but changed my mind instantly because it wasn't right for me. I tried to cancel it a few minutes later, and they charged me for the whole month. I don't want it, I don't need it. Please cancel the charge 

My banking account was disconnected from Plaid after going negative (bad cheque) right before the billing date. The issue’s been fixed for a while, but I now have 2 unpaid months and Plaid is giving me errors every time I try connecting back to it.I can’t exactly just… move to a different bank, but if I can’t pay from the bank I’m already with, what can I do?

Anybody have a same issue? Thanks.

I'm a Public Mobile customer and used the special offer to sign up for Stream+ today but didn't get a confirmation email or any way to log into the self service site. I do see that the billing went through to my credit card. Please help. 

I have several roaming charges on my account and have not been to the US at any point. Can u please have all of these reversed. 

I have an Unlimited Canada-wide minutes plan but have been charged for excess minutes.  How can that be?

Hi, I have several roaming charges on my account and have not left New Brunswick or been to the US. Can I please have these reversed?  I am also trying to make payment via your website and getting an error that the service is unavailable, is there an outage? Thank you. 

I want to play my Netflix bundle

I changed from prepaid to postpaid over the phone and added a CPO iPhone 14 as well, since it was only 6$ a month. I repeatedly confirmed the price of the tab with the representative, even after the credit check, so that it would remain 6$. now, after setting up my self-serve account, it shows the tab of 10$ per month instead. What should I do?

I need to reactivate my phone number, I don’t have any other phone number for a call back

I unintentionally missed a payment of $60 by 4 days. Upon noticing it, I paid it off right away. Will Koodo report this to the credit beaureau and will this have an impact on my credit score? Thank you

I have been charged $96 for easy roam. I have not left BC. Can you please fix this issue. Thanks 

I have been billed for calls made to a number in Frisco, TX. I called the number and it was a personal cell.  How do i get these charges reversed? 

I recently agreed to a Koodo mobile plan offer during Black Friday. However, I soon realized that this plan is not suitable for me, nor is the company. Consequently, I requested Koodo to cancel the plan and the SIM cards that were mailed to me. While my Koodo account now shows the plan as cancelled, I have been billed $182 (or $80.40 per line) for service charges. Since the service was never activated on any of my phone lines, and SIM cards were never activated either could you please advise on how I can have these activation fees removed from my account and completely close the account with Koodo? Thank you

Hello,How do I dispute EasyRoam charges? Specifically the following dates: Aug (16, 21, 28, 2025), October (11, 17, 2025)Thanks for the help,Scott.