Billing & Payments

I've called many time already and I keep getting disconnected after being in hold for 15 minutes. Please cancel my internet immediately. 

I was contacted by a Koodo representative.  He offered a 30% discount on my current account an as a promotion, I was to receive a phone.  It was supposed to be a samsung Galaxy but I received an Iphone 17 a couple days later.  It was supposed to be free.  I just got my bill and it shows my monthly charges to be over $500/month.  I don’t know what a tab plus upgrade is.  At no time during my conversation was I asked for any personal info(pin, card number...)  I did not even want another phone.  What do I do now?

I have paid over due balance today. Was told that I have service restored within the hour today. And this was early this morning. I have been told six times today to turn off and turn on and I would have service.  I sent over $700 for this bill and I still don’t have service. Can’t call or text. 

Called multiple times but unable to get through online or over the phone. keep going to hold music and no one answering the call. waiting on call for last 2 hrs.. callback option also going to hold without anyone answering… Or my calls gets dropped off. Staff in store cannot help. 

I set up pay in installments and was approved,  but now that I've made the first payment the information is not showing on my account and im freaking out. Was I supposed to go through the link instead of paying the way I usually do? Did I di something wrong? I can't afford to have my phone cut off!

Helloi travelled to India from Canada between 27th to 19 March but never used my phone for data and seems that if you see they got activated in transit as might have taken out at air port from air mode and connect airport internet.the duration is only one min and it’s a mistake.please revert the charges as my humble request. regradsdeepa

Hi! I was recently in the US for work, turned off my main sim and added and eSim to be able to still use my phone. Just got my bill and I was charged data roaming for 1 day, for apparently using data for 1 minute at 9:00am (which is even stranger as I was either on a flight into San Francisco at that point or was in the airport, still with my personal Sim turned off).Just went round in circles with the Koodo Assistant and trying to find a number to call - somehow wound up being redirected to Telus' web pages and then back to Koodo. Anyone know how I can flag this with Koodo?

Last month, I visited the Koodoo/Telus Store to transfer my eSIM to my new iPhone. Unfortunately, after the transfer, the settings must have reverted to the default settings, or I lost access to the two optional add-on settings I had chosen. I left the country at the beginning of March without knowing this and have been charged roaming fees for every day since, even though I haven’t used the phone. The phone was stored in a drawer because it’s not needed until I return. Initially, my prepaid plan options were set to receive texts without incurring roaming fees, but I was instructed not to send or answer calls while I was out of the country. I only discovered the charges today when I received my Koodo bill via email.I kindly request consideration to remove or reduce the excessive roaming charges from my account.

Hello, my bill has always been the same for as long as I can remember. I have been with koodo for years. This month it is significantly higher. How can I figure this out?

I would like the charge refunded.

I’ve tried to call and the call just keep disconnecting or super long hold. I just want to cancel the internet.

Hello,I have been experiencing issues reaching out to Koodo customer service to cancel my home internet subscription. I have reached out multiple times for an extended period of time for them to not answer my call. I would appreciate it if someone can reach out to me so that I can cancel my subscription immediately. Also I have 2 questions: Will I be refunded for the remaining days left on my billing cycle?  How do I return the hardware equipment provided by you? Thanks for your help

Hello, I’ve been trying to find your customer service number, but no matter how much I search, I can’t seem to locate it. Honestly, it’s frustrating not being able to reach anyone directly. I’d like to clarify my bill, but I can’t find the customer service number. I understand this might be because I’ve already switched to another carrier, but it’s still very inconvenient. Looking at my last bill, I was charged $50.40, and $23.71 was withdrawn from my card through pre-authorization. Could you please explain how this amount was calculated? Previously, when I spoke with a chat agent, I was told that I would receive a $36 credit, so I expected to be charged around $14.

Hi, I need help with a billing issue. I originally took a plan that was around $38.42/month including tax, and I’ve been paying that for months.Recently my bill increased to $44.07 and now $51.98, and my account is showing the plan as $46.00, before tax.I did not request any plan change, and I didn’t get any clear notification about this increase.Can anyone please explain this?

Yo Koodo Reps The Amount of times.ive tried calling For all you to hangs up on me , disrespect right theirYour over pathetic over payment are also just way out there .How many ppl have purchased data 1gb 27$  ???? Restarted phone to activate Phone started ...... Data 100% used up......... WTF ......…try it again.........…Restarted phone.........…100% done are you Freakin Kidding me..… Now I am not paying attention 534$ bill for data I never got to use koodo ppl I would appreciate for all all to out my alotted crap data back on now cuz I ain't gonna sit here no more trying to talk to ppl that just dont exist.…Id also appreciate that 534 $$ bill Retarded back to like 120$ cuz like insane above thats a scam. Fool me 5 times times like WTF again FIX THIS SH♤T.....anywaysi 

I was charged about $40 for roaming while travelling, and I never actually used the phone -- didn’t realized roaming was enabled, and powered it on but quickly turned it off when I realized. Just looked over the bill and saw how high it was.

Took all afternoon get through to AI Koodo Assist to get to a rep. It seems their algorithm was done by a 3rd grader. It needs an upgrade. Cutting corners on Customer Service will cost this company a lot. I tend to move on and I was  with them for over a decade. 🤗. Then they will call and ask us to comeback… ah, NO. 

I’m beyond frustrated at this point and honestly shocked at how difficult it is to complete something as basic as cancelling a home internet subscription.I have been trying for quite some time now to cancel my service, and the experience has been nothing short of exhausting. Every time I call, I’m stuck in an endless cycle of waiting on hold with no resolution. Thinking a callback would solve this? Not at all. I request a callback, receive it… only to be immediately placed back into the same hold queue again. It’s literally a loop with no exit.This feels less like a customer support issue and more like a deliberate barrier to prevent cancellations. There is no reason a paying customer should have to invest this much time and effort just to stop a service.At this point, I expect: A direct and immediate way to cancel without being forced into long hold times A callback system that actually connects to an agent, not back into anothe

Hi, I am new to koodo, And I just got my first bill. I have been charged $9 as data charges. I have 20gb data on my plan. Its says your bill cycle starts from 22nd march so whatever data you used between 16th march(activation date) till 21st march. You have been charged for the data. What does that mean, I subscribed to the plan and I cant use data until my bill cycle starts. I need help with this please.

I recently switched to a different cell phone carrier and I got my last bill from koodo and I’d like to dispute my bill. I’ve tried to use the ai assistant to get a call back from someone but since my number is now with a different carrier the ai bot wont let me sign in as it says my phone number isn’t associated with a koodo account. I can log into my self serve but I can’t get ai to sign me in the chat to get to speak to a real person. What’s the solution?

Hello,I need to dispute roaming charges on my latest bill as I have not travelled anywhere.  This has happened before and it’s frustrating as I have followed the guidelines to have my phone only connect to Koodo service and data roaming off.  thank you. 

I noticed a payment of 0.86 service fee came out of my account. I’m just wondering what thats for,

I just cancelled my Koodo account and it says I have a credit of $29.38. Is this credit sent to me in the form of a cheque and if so what is the waiting period?

Koodo called me in2024 and offered me a monthly plan for $25. I told them I am sick of constantly changing mobile companies. They said this price would NEVER increase, so I switched to Koodo, believing that I would never have to switch companies again.  I just noticed that my monthly price increased to $32 in July 2025. This is contrary to the terms of my plan. Please return me to $25, and refund all the overpayments I have made since July 2025. if this can’t be resolved, I will look for a better plan elsewhere. Thank You.

I have cancelled my Koodo account and I have an overdue bill that I need to make an arrangement for. I have been trying to figure out how to speak with someone but I can't find any way to contact Koodo. I have tried the virtual assistant, and no matter what I try it won't connect me to a rep and I can't schedule a call. I am running out of time to sort this out and I don't know what else to do.