Tips, Tricks & Troubleshooting

I had to replace my wife’s phone while in the US a few weeks ago., with a Galaxy A12, factory unlocked.  Worked fine with a US Network, but when we returned to Canada, and inserted our local sim card, it did not recognize it.  So I am hoping Koodo will work. FCC:  Galaxy A12 SM-A125F (FCC ID: SMA125F), The device supports GSM 850/1900, WCDMA Band V, LTE Band B5, and B41, 2.4GHz WI-FI, and Bluetooth!The model number on this phone is SM-A125U1/DSIs it fully compatible? 

Hello, I am currently visiting Pakistan, and I do not have EasyRoam enabled through Self-Serve.I don’t intend on using my device during travel, however my phone (iPhone 12) will not pick up any signal whatsoever. I have tried removing my SIM and reinserting but still no luck. My biggest problem is that I am not able to receive text messages. I do not need to send texts, but receiving them is important since various 2-factor authentication codes are sent to my phone number but because there is no reception I am not receiving any of these important texts. Any guidance you can provide would be greatly appreciated. 

Moto G Power-unlock to upload photos to PC???Took a picture. Want to upload to PC.wtf? Got to unlock the phone and go through so many hoops it’s not funny?What to do. The easy way please.

so i changed my phone number today, but i have a tiktok account that was connected to my old phone number….and now i cant change my old phone number on my tik tok account….does anyone know if my old number is still with koodo in their system ?

I’ve got bunch of calls from strangers- They said they got a call from me and just called me back. But the thing is I didn’t make calls to them. I just wonder what’s happening with my number

as the title said. I have 0 voice mail and I cannot get rid of the icon at the top of the status bar. I’ve cleared the cache in app settings and it’s still there. I have Pixel 4a

Recently I purchased a new sim card to switch from a Koodo pre-paid account  to Koodo monthly.  I was told to wait to receive the new Sim and then follow instructions sent by email to set up the new account so that I could keep my old phone number.  I followed the directions and the new account is working, I can see my usage on the self serve site, I can call in and out, receive texts, etc.  However, it is a new phone number and my old phone number does not work.  Does anyone know if I probably missed a step to transfer the number properly and if so is there a way for me to correct this.  It is an iphone, I attempted to manually enter the correct phone number but the phone automatically reverts to the new phone number that was provided with the new Sim.  Help?

Recently moved my Telus number which was on a voice only plan. Voice only plan at Telus had been changed days prior to moving to Koodo. When  the Telus plan was changed my picture messaging stopped working. After transferring to Koodo yesterday, picture messaging still did not work on Koodo. APN settings on my Samsung phone are correct. Could some programming or data from my Telus account have been carried over on the Koodo transfer and that programming/data  is blocking my MMS messaging? Problem before transfer existed on the Telus voice only plan. Any ideas out there?Texting with no Picture, browsing ,VM, and voice all seem fine.Thanks

J’ai reçu un appareil de marque Samsung Galaxy AO3S mais aucun chargeur n’était inclus.Est-ce possible d’en trouver un compatible avec cet appareil?

I just received a new phone that I ordered online to replace my old one, and I upgraded the data plan to 15 GBs. Why don’t I see the 15Gigs when I go into Data usage on the phone, I only see 2 Gigs. I do see it when I log into my account, but not on my phone. Any thoughts?Thanks

iPhone user here,I’ve checked my phone settings and I don’t believe this is happening due to my iPhone so I’m asking Koodo members for help! When someone unknown or a number that has never called me before tries to call me, they are prompted to press a number before being able to connect to a call. Why would this be happening? I’ve missed very important calls due to people being confused about the prompt to connect to a cell phone number, I’m hoping I can have some help on fixing this without having to wait on hold with Koodo customer service. I really appreciate the time  

Hi everyone, I have a question. Is anyone currently experiencing this or in the past…I have a Samsung Galaxy S10. Up until the last few months, my read receipts feature has not been working. The feature is enabled on both my phone and the other end (user).I have both mobile data and WiFi on. I don't know why it stopped. I read a few minutes ago via a general Google search that the carrier must support this feature.Did Koodo make a change to not offer this feature anymore? That all said, my phone has been power-cycled several times, the firmware is the most recent. I even performed a factory reset of the settings. No change.  Thank you, Steve

How do I remove Pay-Per-Use Intl Roaming from my account? I can’t remove it using Manage My Add-Ons.

How do I set up a Koodo email account for my phone? Thank you.

Does any one know if information can be retrieved from a broken phone that was lost in a car accident?…

I rarely use my phone and do not use text etc…………………As of now am receiving many calls today from other side of the country. Do not know any ofthese numbers………….what can I do to stop these.  Am senior and not into tech stuff.thanks for any help……….

I just switched to Koodo today and the workers told me it would take 90 minutes for my imessage to work. It has been 6 hours and my phone number is still verifying for texts and I can’t send or receive them. Why is this happening and how do I fix this?

How do I turn off the call control feature to allow doctors to get through to me

Same problem as was posted on the older thread of this same name. No solution was given there. I can connect my calls with other people regardless of their provider or device, but neither of us can hear the other. Doesn't matter if my device calls out or they call me. This has been going on for three days now. Any solutions out there?

I am getting continual emails from an unknown sender on my LG 4G.  (My text requests to stop sending have been blocked). There does not seem to be a block sender option on the drop down menu. Could someone pls. tell me how to block spam MMS.Thank you. 

How many people can i have on a conference call?

Hi!  I keep getting text messages from a spammer.  And when I go to block it, the block action is greyed out, with only the add to contact option.  The spammer sends a text message using an email: charfauros@ preferencs.sbs .  Anyone else receive those?  Any idea how to block it?

I keep getting this error popping up. Any ideas on how to fix it. Google comes up with nothing and when I click on anything, it just closes the window.I've already restarted the phone, clear system cache and repair apps. res/layout/autofill_inline_suggestion.xml keeps stopping 

I purchased the Google Pixel 4A 5g through Koodo. The last few months the voicemail has been having issues playing my messages. They sound like I am listening under water. When I am speaking with my clients in a phone call my end gets cut of a lot, so they can't hear what I am saying half the time. I am not moving around, either. It is frustrating because I can't understand half the voicemails and I can't have a conversation via phone call. Has anyone had this issue before? 

I bought a OnePlus Nord N200 phone. I can make phone calls with it using my KOODO sim card, but I can’t use mobile data. My mobile data is turned ON in the phone’s settings. Any advice?