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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 900 Topics
  • 3,758 Replies

900 Topics

T
TerryNAdvisor
asked in Tips, Tricks & Troubleshooting

constant calls from unknown numbers............

I rarely use my phone and do not use text etc…………………As of now am receiving many calls today from other side of the country. Do not know any ofthese numbers………….what can I do to stop these.  Am senior and not into tech stuff.thanks for any help……….

4
T
2 years ago
M
mghnBeginner
asked in Tips, Tricks & Troubleshooting

Why Won't my Imessage Verfiy?

I just switched to Koodo today and the workers told me it would take 90 minutes for my imessage to work. It has been 6 hours and my phone number is still verifying for texts and I can’t send or receive them. Why is this happening and how do I fix this?

4
Dinh
2 years ago
J
JayKayKierBeginner
asked in Tips, Tricks & Troubleshooting

How do I turn off the call control feature

How do I turn off the call control feature to allow doctors to get through to me

1
Sophia
2 years ago
R
RyanrrpBeginner
posted in Tips, Tricks & Troubleshooting

Cant hear the other person and they cant hear me on calls

Same problem as was posted on the older thread of this same name. No solution was given there. I can connect my calls with other people regardless of their provider or device, but neither of us can hear the other. Doesn't matter if my device calls out or they call me. This has been going on for three days now. Any solutions out there?

8
Dinh
2 years ago
C
ChimeraSirenRockstar
asked in Tips, Tricks & Troubleshooting

How do I block a spam email sender on LG G4 pls.?

I am getting continual emails from an unknown sender on my LG 4G.  (My text requests to stop sending have been blocked). There does not seem to be a block sender option on the drop down menu. Could someone pls. tell me how to block spam MMS.Thank you. 

5
C
2 years ago
M
mark6133Beginner
posted in Tips, Tricks & Troubleshooting

Conference Calling

How many people can i have on a conference call?

2
Boa_Guy Koodo
2 years ago
KJ8
KJ8Beginner
asked in Tips, Tricks & Troubleshooting

Can't block a spammer

Hi!  I keep getting text messages from a spammer.  And when I go to block it, the block action is greyed out, with only the add to contact option.  The spammer sends a text message using an email: charfauros@ preferencs.sbs .  Anyone else receive those?  Any idea how to block it?

1
R
2 years ago
BluWolfy
BluWolfyAmbassador
asked in Tips, Tricks & Troubleshooting

Error Message on my S21 Ultra

I keep getting this error popping up. Any ideas on how to fix it. Google comes up with nothing and when I click on anything, it just closes the window.I've already restarted the phone, clear system cache and repair apps. res/layout/autofill_inline_suggestion.xml keeps stopping 

5
R
2 years ago
C
cyletConnector
posted in Tips, Tricks & Troubleshooting

Issues with phone

I purchased the Google Pixel 4A 5g through Koodo. The last few months the voicemail has been having issues playing my messages. They sound like I am listening under water. When I am speaking with my clients in a phone call my end gets cut of a lot, so they can't hear what I am saying half the time. I am not moving around, either. It is frustrating because I can't understand half the voicemails and I can't have a conversation via phone call. Has anyone had this issue before? 

8
R
2 years ago
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MrBucketRockstar
asked in Tips, Tricks & Troubleshooting

OnePlus Nord N200 mobile data not working

I bought a OnePlus Nord N200 phone. I can make phone calls with it using my KOODO sim card, but I can’t use mobile data. My mobile data is turned ON in the phone’s settings. Any advice?

2
Dinh
2 years ago
L
Louii MacTavishAdvocate
asked in Tips, Tricks & Troubleshooting

Reactivate simcard after seasonal hold is off

I would like to remove seasonal hold while I am in Mexico. Do I need to reactivate my simcard or will it work after the hold is off?  Also, Will I be able to receive texts from Canada? Is it adviseable to get Roaming?

4
G
2 years ago
T
Taffy29Organizer
asked in Tips, Tricks & Troubleshooting

Can't connect tablet to Wi-Fi

Whyy can't I connect my tablet to WI fiI have had this problem for a while now I still don't have wifi on my tablet

5
R
2 years ago
H
Harry BolRockstar
asked in Tips, Tricks & Troubleshooting

Upload to PC

No attachment with phone for uploads to PC? I presume it is possible to do.?If so from where so I get the necessary cable?Thanks.

4
H
2 years ago
L
leddyBeginner
asked in Tips, Tricks & Troubleshooting

Wi-fi calling

I can’t get wi-fi calling to work on my new phone. It says it is enabled but it is not. Any suggestions?Samsung S22

3
L
2 years ago
H
HogwildAdvocate
asked in Tips, Tricks & Troubleshooting

How to get USB tethering or mobile hotspot to work

Plan: $40 1GB Unltd min Plan SFD.Phone: LG X Venture I would like to be able to use either USB tethering or the WiFi hotspot function on my LG X Venture to send data to my PC. Koodo support had no idea what to do to get this working.I don’t need the basic Android HOWTOs telling me what to click on. I tried the basics, and they didn’t work. What do I need in order to do the above? Thanks 

28
H
2 years ago
J
Julian KatzConnector
asked in Tips, Tricks & Troubleshooting

How do i search sms from 2019?

Trying to find old sms messages to a specific number from 2019

4
M
2 years ago
H
HaedineBeginner
asked in Tips, Tricks & Troubleshooting

Update LG Android version outside Canada

Hi there,Is it possible to receive Android SW updates OTA outside Canada, more specifically in Europe ? What I mean is to be able to update from Android 10 to 11 ? Or can I update it manually using the LG Bridge application ?I'm currently inside the EU and won't be coming to Canada for at least a few years.The phone I'm talking is a LG V60 ThinQ 5G, version LMV600TM2X and to be more specific it's LMV600TM2X.ACANCB. The thing is that this phone supports all the carrier frequencies needed inside the EU, where I'm currently working and traveling.Thanks !

3
H
2 years ago
Evan Fequet
Evan FequetBeginner
asked in Tips, Tricks & Troubleshooting

Wifi calling setup with no cell service

Just wondering if wifi calling is possible to set up without cell service, only have wifi and it insists on sending text code that I will not receive 

3
R
2 years ago
R
RickM53Organizer
asked in Tips, Tricks & Troubleshooting

data block and picture mms

Do you still need to have data turned on to send and receive pictures when texting if you have 25 dollar basic plan with data block activated and will you see a data charge?

2
R
2 years ago
A
AMH
asked in Tips, Tricks & Troubleshooting

Can koodo reps delete text messages?

Do koodo reps have the ability to delete a text message that they have sent to you? I received a text from a rep with some follow up assurance and then the text was gone. It is not in my trash and although I did correspond, there is no trace of him ever sending a message or me responding all of the sudden. I just find it strange. I know the message was there and archived. 

2
Timo Tuokkola
2 years ago
David Baillie
David BaillieConnector
asked in Tips, Tricks & Troubleshooting

not connecting to my home wifi

Got a iPhone XR for Christmas. Bought it online from Koodo, it will not stay connected to my home wifi. Every other device/phone stays connected. I’ve tried everything. Soft reset, network reset, forgot the wifi and rejoined. Nothing works. It will connect if I am beside the wireless rotor. But if I go to a different room it loses connection.

7
R
2 years ago
W
WatercraBeginner
asked in Tips, Tricks & Troubleshooting

SIM card not recognized by Samsung S21

So I received my new Samsung Galaxy S21, and activated the SIM card that came with it. I waited an hour, inserted it correctly into the tray, and when I try to do the setup on the phone, it’s telling me to insert a SIM in order to do the setup. But the SIM card is already inserted. I tried others SIMs and the problem is still there. When I insert the same SIM into my old phone, it’s detected automatically. Is it possible that there’s an issue with the SIM tray on the new phone?

7
Timo Tuokkola
2 years ago
N
Norgz94Rockstar
asked in Tips, Tricks & Troubleshooting

Tethering- Discord and other non-browsing applications don't work

Hi!I got a new phone (Samsung A52 5g) a month or so back, and  since then, unlike my previous phones, the tether function, both USB and wireless, don’t really work properly. Other than discord, steam and my PC games failing to connect 100% of the time, I sometimes have to restart my phone to get it working at all for even basic browsing. Discord specifically gives me an RTC error (no route). But that’s really all I can understand from that. When I click the support link on the error, it mentions it happens due to firewalls, DNS settings and other stuff that’s way over my head,  Here’s what I have tried with no luck: Making a new APN as per the Koodo APN settings info Restarting phone  making a new SSID and password for tethering  setting data to 2.4ghz instead of 5ghz.  Turning off Firewalls on my PC when tetheredPlease help! :P 

4
N
2 years ago
B
BeFoConnector
asked in Tips, Tricks & Troubleshooting

Can I Switch 5g off and on with a Koodo Samsung Galaxy S21?

Hi All, My ma hates mobile phones and wants control over her 5g exposure! Can I switch 5g off and on with a Koodo Samsung Galaxy S21? I know KooDo isn’t on any 5g networks but want to be able to assure her she won’t have any 5g transmission if she doesn’t want it.Thanks!Ben

5
B
2 years ago
Derek IK
Derek IKOrganizer
asked in Tips, Tricks & Troubleshooting

Screen Reset

When I scroll down in apps my phone keeps jumping back to the top of the page. Does anyone know how to fix this?

9
Derek IK
2 years ago

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