Tips, Tricks & Troubleshooting

has anyone used an esim voucher to activate on a phone and then later used the same voucher/QR code to activate a 2nd phone ( while deactivating 1st phone)?  I’m wondering if the voucher is a one time only (at $20 a voucher) or can be reused to move between phones in the same way a physical sim card can be moved between phones?

I need a Puk code I just activated a sim chip and now it’s locked and needs a Puk code

I am not able to receive texts from my bank in the US since switching to Koodo.  This is preventing me from logging into my banking app.  The app says to contact my carrier and ask them to allow short code text messages from 872-265How can I get Koodo to unblock this number?  I was receiving these texts when I was with another Canadian Cell provider in January.  

HI all, i’ve seen similar questions and answers, but wondering if there’s anyway of checking if Koodoo is blocking the SMS from the banks phone numbers? I’ve called the bank and my number is listed correctly. I’ve had this number with Koodoo for 6 months and i’m confident i was able to receive SMS codes from this bank previously.  The bank seem to think their number can be ‘blocked’ from sending SMS through. Apparently it can happen. Any ideas?

No problem with cell reception here for years until the past week or so. Started off, dialing any number would take 10-15 seconds to connect. Then dialing out would extend to 25+ seconds and not connect at all. Intermittent but frequent failures. Calls that connect frequently drop. Signal strength at my Samsung phone is -105 dbm. Anyone else in Thornbury area having problems?

I have a TLC 20 pro; everything was working fine with android 11.Last week it upgraded to android 12 and I started to have a problem right away calling out.when I call out it ring 2 times than it stops ringing for about 4 or 5 seconds than it starts ringing againand it will keep ringing until the other party answer or I get voice mail.The problem with that is the other party’s phone ring 2 times than it stop and look like it’s a drop call than 5 seconds later it start to ring again.Is there a way to go back to android 11 or maybe to reload android 12?thank you in advance 

my husband and i just switched to koodo and now i cannot call him and he cannot call me but we can receive and make calls to other people.  does anyone know why?  and how to fix it?

I bought a prepaid SIM card in the US since I will be here for 2 months.  It won’t connect.  They tell me there are restrictions on my phone when they checked my IMEI.  Why is this? Is it because I still have a tab on my phone?  Do I have to pay this off before I can use a temporary US SIM?

I have two koodo phones - one is an iPhone XR (~3 years old) and the second on is a new iPhone 14 (2 months old).  I use the XR, my daughter uses the 14.  We have noticed that the signal on the 14 is significantly worse - we can be sitting right next to each other in the car and I have service and she does not.  Likewise in buildings - many times she has no service and I do,  Is there any explanation for this, is there some setting that could be causing this.  I thought a newer phone would be better than my older one, but apparently not.

I have no internet without WI-FI. It worked fine for 3 years suddenly stopped  this month with no reason.  Usage for Feb 2023 is 0, my account is  in good standing there was no changes to my phone or account. Help!!!!

Hi,Looking for the specific RFC IP ports required to properly configure a firewall to allow WIFI Calling. My research shows that there are some common standards but each carrier might have some distinct ones for their implementation. Could you document those for me please? Common RFC port assignments - UDP 500, UDP 4500, TCP 143Others I have seen - UDP 5060, 5061 - TCP 5060, 5061And any specific DNS/IP addresses if necessaryI have to provide this to the corporate security team to allow access as they have the network locked tight.Thanks 

I work at a process plant, we have an an alarm system that sends sms messages automatically when certain process conditions happen.My problem is that I do not receive all messages. I know the system works because I receive most messages and my colleagues with Bell receive all messages. I believe it’s some spam filter from Koodo but can’t be sure.Messages are sent from an email address to (my number)@msg.koodomobile.com and contain around 120 characters.

Woke up this morning to cell phone (iPhone XR) telling me I had cellular issues, no service. Have latest software installed, tried restart, sim removal, network system reset. Second iPhone in house is fine, both have same carrier number, Koodo 53. Have mid-afternoon appointment with Apple, but am open to ideas.

Here’s the band support info of the phone I‘ve found LTE/LTE-A：4×4 MIMO；Band1/3/38/40/41 4×4 MIMO; 其他 Band：2×2 MIMOBands supported：2G: GSM 850/900/1800MHz2G: CDMA BC0（ 800MHz ）3G: UMTS(WCDMA) bands 1/4/5/84G: TD-LTE bands 34/38/39/40/41 4G: FDD-LTE bands 1/3/4/5/8/28A5G: NR:n1/n3/n5/n8/n28A/n40/n41/n77/n78 Any advise on if the above spec will result in solid signals in Canada would be greatly appreciated. Thanks in advance.

I have just received a new physical SIM card in the mail for my new Koodo plan, but I cannot find information on how to transfer my old number to Koodo if the old number is on an eSIM.  I am not able to follow the provided instructions from Koodo’s tutorials, as I do not have a physical SIM from the previous provider to remove. Please advise on how to proceed with the transfer. (I.e. do I need to use the “Delete eSIM” button in the iOS Cellular settings for the transfer to take place?

Due to service and network outages in the Okanagan with severe snow storms - I lost service and network for almost 3 weeks. I have just gotten a full monthly bill, but only used one week of service. Am I entitled to a refund or a credit for services? How would I go about that, as when I’ve gone in store - I was told no help via Koodo in person - only online..

Hi, I need to turn off the feature where people put in a number to reach me. How do I turn it off and on?

When I am traveling with my kids I create a hotspot for them so they can access the internet with their tablets and phones.  YouTube is the only app that does not work, it says it is unavailable in my area.  Can someone at Koodo help resolve this?

I can't seen to make phone calls or receive phone calls!! Tried restarting phones and Sim card out. Happening with my husband phone as well. Both Samsung galaxy note 10+

On my Account, I, Have (3)Separate Lines….(1) - Main, Mobile Line(2) - Tablet  **this Tablet has Been 100% Paid off…(3) - MY, New ZPAD Tablet.The Question I, Have is :Should I, use the same SIM Card, from my 1st Tablet, in my NEW Tablet or Should I, use the SIM Card that is Provided, with the NEW Tablet?**my Old & New Tablet, Have Separate Phone Numbers, BUT, they are on the Same Account.ADVICE??

I lost my phone and had to get a new sim card. Is there a way to see not just my call history but my attempted call history between when I lost it and when I got my new sim card?Thanks!

Currently in Europe and made the mistake of putting my account on Seasonal Hold before I left Canada. Went to the Koodo website and changed my plan back to active, but Easy Roam is not working. Have scheduled 3 callbacks and not one of them worked. Have tried everything included removing the Koodo SIM card and requested 3 callbacks none of which worked. How do I get my account rebooted by Koodo?

When connected to lte on the prime video app, video streaming is not reliable even on the lowest quality settings.  Ran several speed tests and I get high speeds, so I believe it's being throttled to the point it's almost unusable.  Tried my vpn but then the app is completely blocked from accessing the internet (also seems to be a koodo issue, works on wifi).  What's the point of selling bigger data packages if they can't even be used?  Also this was at 2am so I can't imagine it's a network congestion issue.

I’ve got Koodo VoLTE Access, have reset the wifi calling feature a number of times AND turned my phone off a few times and the wifi calling still does not work.  Any new suggestions?? 

I have two new lines, both pixel 7 and wifi calling is not working. Says to contact carrier but I can't get a hold of customer service and can't easily schedule a callback because of crappy service without wifi calling. I need it enabled on both phones