Skip to main content
Koodo Community
Community

Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 860 Topics
  • 3,800 Replies
860 Topics
E
EldotBeginner
asked in Tips, Tricks & Troubleshooting
Others can't hear me on a call, my voice is distorted. How to remedy this issue?

I bought a Google Pixel 6a from Koodo a few months ago. In the last couple of weeks when I’m on calls my voice becomes distorted and/or the other party cannot hear me. Can I fix this or do I need a new phone?

2054
Dinh
1 year ago
C
CanjaeBeginner
asked in Tips, Tricks & Troubleshooting
Transferring Buisiness Phone Number

Trying to transfer my phone number from my previous provider to Koodoo.   Problem is the bill is in my company name not my personal name so I don’t know how to enter that into the Koodoo transfer wizard as it asks for a first and last name.Any ideas??

511
Dinh
1 year ago
B
BDGConnector
asked in Tips, Tricks & Troubleshooting
iphone not receiving sms

My daughter is frustrated as her iphone 11 is not receiving sms messages when she is away from home and off wifi. Until recently she did not have a data plan so I upgraded her to data hoping that would help but it still isn’t working. I was under the impression ios will try an imessgae first then auto resend as sms, but this doesn’t seem to be happening. I also read that koodoo could “reset” your texting on their end and that this helped one user. Does anyone know how to contact koodoo in order to make this happen? 

3107
B
1 year ago
M
mhorwoodBeginner
asked in Tips, Tricks & Troubleshooting
Change my phone to another device

I just want to change the hardware from my existing phone to another one I have. Is it as simple as swap sim cards and restore from backup on the new device? Battery is poor on current one.will be iphone 8 > iphone 8 plusThanks!

1252
M
1 year ago
N
NowakBeginner
asked in Tips, Tricks & Troubleshooting
disabling call forwarding

Hi, I am having trouble disabling call forwarding option on my phone. I had this feature enabled for 50 days while travelling, and can’t disable it right now. Every attempt results in an error. I tried#21###21#*#21#to no avail. The following show the error. I tried that on two different iPhones (mine an my wife’s) and they both fail deactivating forwarding, hope somebody can help. 

1101
Dinh
1 year ago
T
tinykissBeginner
asked in Tips, Tricks & Troubleshooting
Sim Card Issue

So I got a new sim and transferred my number from bell to koodo using the steps and it deactivated from bell. It has been 7 hours now and still no service. have rebooted many times etc. Reset network settings and checked to make sure the sim number was the right one in the self help area. Anyone else have a simple solution?  

341
Sophia
1 year ago
J
Jill BrewerConnector
asked in Tips, Tricks & Troubleshooting
wifi calling set up s20. not recognizing my ported number

wifi calling set up s20. not recognizing my ported number. No volte on phone. I live in a dead zone. 

1127
Boa_Guy Koodo
1 year ago
R
rileynextRockstar
asked in Tips, Tricks & Troubleshooting
cant send texts on new phone

I got a new iPhone and for some reason, an android contact of mine cannot receive my text messages. I can get there’s, and but they can’t recieve mine. It’s not an issue with the phone, as this happened previously on my old phone. How to fix it?

492
M
1 year ago
C
ChrisConnector
asked in Tips, Tricks & Troubleshooting
Cannot call other Koodo customer

I have switched over to koodo. When i try and call a family member who is also on Koodo the call goes through but you cannot hear anything on either phone.  If I call from a non koodo network or landline there is no issue only when I call another koodo customer.  I switched out the SIM card but it did not fix the problem.  Suggestions?

1035
C
1 year ago
D
Doris WindleAdvisor
asked in Tips, Tricks & Troubleshooting
wrong phone number called and listed on my usage history

i know what phone number I called at certain time on a certain day, but it is not listed on my usage history. Another number is listed at the day and time..Also I have message from other iphones that are not listed at all on my message usage history.  Can someone explain this to me?

1131
Timo Tuokkola
1 year ago
R
Roshan2195Organizer
asked in Tips, Tricks & Troubleshooting
No network on OnePlus Nord 3 CE Lite

I am not getting any network on OnePlus Nord 3 CE Lite. I tried APN settings suggested on site for Non-koodo phone but it did not work. Please help setting up my phone for network. 

56412
Dinh
1 year ago
T
Terry NelsonBeginner
asked in Tips, Tricks & Troubleshooting
silent

how do i turn off silent mode

411
Sophia
1 year ago
R
RoseGBeginner
asked in Tips, Tricks & Troubleshooting
SIM Card to Account

I order 2 sim cards and received 2 emails with Account numbers.In order to transfer my 2 existing cell numbers I need to know which SIM goes with which account. Any ideas as to how I can figure out which SIM card is related to which account.

372
R
1 year ago
R
Ryleigh VanderScheeConnector
asked in Tips, Tricks & Troubleshooting
lost SIM card, can I keep my number

I lost my SIM card. How can I get a new SIM card while keeping my old phone number?

7583
A
1 year ago
R
RaselHasanBeginner
asked in Tips, Tricks & Troubleshooting
Will I be charged roaming for checking my Voicemail from a different phone?

While I am in roaming abroad and not activated Easy Roaming , if I check voicemail from landline/another phone by dialing into my cell number and  press * to access my voicemail, will there be any roaming charges?

2141
Dinh
1 year ago
C
Collinj66Advocate
asked in Tips, Tricks & Troubleshooting
"Data block on your account"

My wife's data is not working. This is the message that comes up when data is turned on plus the page it takes me to when I click the notification. Called support a few times, no issues showing on their end. They gave me some troubleshooting steps, take Sim card out, reset network, start phone etc but nothing is working. I even set up a new Sim card but still nothing. Even when logging into our account there's nothing to show a block on dataAny help would be great!!

4179
Darius Koodo
1 year ago
U
ulianaselinaBeginner
asked in Tips, Tricks & Troubleshooting
I need smal wifi to work not from home

I need Wi-Fi or unlimited data in case I’m traveling around Toronto while I have job in my computer so I always have to be online and ready to answer. Is it any services for that in Koodo? Would be great if it will not cost all my money.

372
srlawren
1 year ago
C
cifellcBeginner
asked in Tips, Tricks & Troubleshooting
Home Phone, line left open after after alarm calls monitoring station

Home phone works perfectly well,  with one exception.  After my home alarm is triggered it dials the monitoring station sent the alert and  then then the line is locked/left open the alarm keeps the line open waiting for something.  Somehow the trigger from the monitoring station to the alarm to disconnect the line is not being received.  The monitoring is done through Telus,  Is it a monitoring station issues or a Koodo home phone issue. Help

483
M
1 year ago
J
JJAdvisor
asked in Tips, Tricks & Troubleshooting
TCL pro20 bluetooth not turning on

I have a TCL pro20 and the Bluetooth doesn't turn on after clicking it. It'll look like it's turning on then just stop. I've resetted the phone, cleared cache and removed synced devices my phone with no avail. Any tips you could offer to fix this?

1063
M
1 year ago
J
Jim AndersonAdvocate
asked in Tips, Tricks & Troubleshooting
Simm card not provisioned

I just received my new to me Samsung phone, and it came with a new Sim card, which was suppose to be already activated.  I get the error message Sim card not provisioned…  so I am unable to use my new phone….. I tried removed and reseating Sim card, restarting phone, and also reset network connections.. nothing is working.  It is not a prepaid phone, as I pay monthly, I just added a new phone on, using my tab. What is the problem ?

4293
J
1 year ago
Whatwhatwhatwhat
WhatwhatwhatwhatRockstar
asked in Tips, Tricks & Troubleshooting
Wifi calling worked (for years) now it doesn't

I live rurally and cell service is really not a thing here, so wifi calling has been a godsend.To make it work:I turn off wifi calling in settings on my iphone 11.Then I reset network settings.Once the phone is back on, I first turn off cellular data, then once wifi  is restored, toggle wifi calling back on.This method has mostly worked like a charm. Keeping the cellular off prevents the phone from searching in vain for a cell signal that will never be strong enough for an actual call (if cellular’s left on, occasionally the phone will “think” that the signal is strong enough, but it never actually is). To my question: despite numerous iterations of the above resets, including updating to the latest ios, I cannot make wifi calling work at all. The cell signal either says “no service” or “SOS only,” not “Koodo Wifi” as it should.Please advise! Thanks! 

10817
Whatwhatwhatwhat
1 year ago
G
GoroBeginner
asked in Tips, Tricks & Troubleshooting
Private Number Change

Trying to change my private number to public

681
Dinh
1 year ago
J
julienmobilekBeginner
asked in Tips, Tricks & Troubleshooting
iPhone won't connect to network/service

My iPhone is stuck in SOS mode and won’t connect to the local cell network. I’ve tried everything: resetting phone, updating ios, removing and inserting sim, erasing network history. Does anyone have any tips on how I might fix this problem?

2053
Dinh
1 year ago
D
Drifter_77Connector
asked in Tips, Tricks & Troubleshooting
Call "forward when busy" getting reset after a week

Hello Everyone,Ive set the Call setting, Forward when busy last week and it was working great until today. It seems to have reset itself back to the default settings.  Anyone know why this happened?  Im on a Galaxy S22.

475
Dinh
1 year ago
C
CrazygamingConnector
asked in Tips, Tricks & Troubleshooting
Trying to identify a number if its long distance or not

My friend tried to call me this week and she said she wasn’t able to so I’m wondering if her number is a long distance number it starts with 1-906 would that be considered a long distance number outside of Canada?

321
BobTheElectrician
1 year ago

Leaderboard

Terms & Conditions
Koodo Community