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Brian StevensonBeginner

asked in Tips, Tricks & Troubleshooting

No data access in Varadaro Cuba

Just got back from Varadaro Cuba. Tried the Easy Roam on my Koodo phone but could not get data. Phone calls worked but I was primarily interested in data. Got home and was charged for 5 days of roaming. Called Koodo and they partially refunded my charges. So don’t turn on cell services in Varadaro. We used MagicJack over the resort’s wifi for phone calls which worked fine.

2 months ago

JinksBeginner

asked in Purchases & Returns

wrong phone number was added to invoice by phone representative

I recently purchased a Samsung tablet while on a call with a representative from Koodo as a special promotion. When I got the invoice in my email, the wrong phone number was put on it. When I try and track my parcel, it says that it is the wrong number. I’m not sure how to get a hold of customer service to help with this

2 months ago

garyAdvisor

asked in Plans & Add-ons

cbandBeginner

asked in Other

Oneplus 12 Compatability and VOLTE/WIFI calling

Will the Oneplus 12 work on the Koodo 5G network. From what I can tell it will but I am looking for confirmation.If someone has a Oneplus 12 is the VOLTE/WIFI calling working? I am reading that Koodo is turning it off on their end

2 months ago

Joshua StolarBeginner

asked in Purchases & Returns

Lost phone

So, I sent in my Samsung S23 Ultra in to Best Buy to have it repaired, and long story short they lost it. Am I still liable to pay off my remaining tab? I have my simcard in a new phone, but I still don’t have my S23 Ultra.

2 months ago

Emmanuel143Beginner

asked in Plans & Add-ons

Sim card activation would mean the first day of service

The telemarketer sent me two sim cards and I activated only one but on my self serve the two numbers appeared. How do I get rid of the other one. Would it mean I will be billed for the two?

2 months ago

Ryeguy101Beginner

asked in Tips, Tricks & Troubleshooting

updated my apn settings for group messaging and pictures on my sony QX-AS72. made no difference. is my device no longer supported?

As the question states. I got all the notifications from Koodo that I'll need to update my APN settings by Feb 7th to maintain group text and picture text functionality. I updated the settings but I've still lost the functionality. Is my device no longer supported? My phone is commonly known as an Xperia 5ll. But the device is officially known as a Sony QX-AS72. I know it's not a super common phone, so I'm wondering if anyone else I'm the community has had the same issue?

2 months ago

Kieran McKnightBeginner

asked in Tips, Tricks & Troubleshooting

cant setup my wifi

Followed every instruction and all I’m getting is a solid red light after a few minutes of flashing green lights, any suggestions?

2 months ago

Brad78Beginner

asked in Plans & Add-ons

amazon activation

I added stream plus but there is nothing for activating Amazon. All the others showed up ie Netflix etc. but nothing for Amazon. How do I activate it?

2 months ago

Jdub10_2Beginner

asked in Tips, Tricks & Troubleshooting

send or recieve images in text just stopped

I’ve got an older Galaxy S4 (don’t judge me), a few days ago texting just stopped sending or receiving images. I have not installed, deleted, or modified any apps. I’ve checked the APN settings, I’ve made new APN’s using the suggested ‘new’ settings I’ve found in these forums, etc. Nothing works. The phone works fine otherwise.I don’t know what else to check. I don’t have another phone to swap the SIM into. Any ideas?

2 months ago

sfitzh2Beginner

asked in Other

Porting Mobile Number Internationally

I have recently moved out of Canada and wanted to port my number to a VoIP so I could hold on to my Canadian number. I waited until I had my new international number set up so I could get calls and texts forwarded but now I cannot authorize the port without incurring charges for texting internationally. I am wondering how I can authorize the port without incurring charges.

2 months ago

Guy01Beginner

asked in Plans & Add-ons

Koodo E Sim Failed, No email with agreement, no ping for self serve etc, etc

I went to koodo today to port my telus number over and start a koodo plan with a new phone.my telus plan was a simple talk and text, no data as i was using a company phone mostly. i went to koodo to get a new plan with data.I recieved the text from telus asking if i agreed to port the number. i replied yes.Then i recieved a text from koodo saying welcome to koodo. At this point i havent even activated my koodo esim yet. i take my new phone home and begin to activate the esim. the activation failed.according to my phone i am still on telus and still have no data.as well as this, the rep said i would get an email with my agreement papers. i did not receive an email. despite repeating my email numerous times to the rep and even having to look over his shoulder to make sure he was spelling my fairly simple email correctly.I was also told i would receive some sort of communication about signing up to koodo self serve with the pin i created while signing up for the new plan. i did not receiv

2 months ago

EllieConnector

asked in Tips, Tricks & Troubleshooting

Can’t access voicemail & make calls while roaming

Out of the country and my son tried to access his voicemail on Fongo. It asked for a passcode and he didn’t know what it was. After a few attempts his voicemail was locked. So he tried to call it from his phone but international calls were blocked. He has international voice roaming on. We arranged a call back under the assumption there was no charge, but it ends up that around $90 later and much time with a rep, nothing has changed. The rep kept asking him to try different thing and then calling us back. Seems like we were being charged all the time. There were three requests: unblock voicemail and reset the pin and allow for international calling. None of that has been achieved. What to do next? I can’t keep getting callbacks which are charged at $3/minute, I have no idea if putting Easy Roam on will make a difference to the charges. The website says two conflicting things: that Koodo cannot make callbacks to international numbers and also that Callbacks will not trigger easyroam.

2 months ago

EashanBeginner

asked in Plans & Add-ons

Winback

A couple weeks ago i was offered a winback plan that was a great deal, much better than the one i had switched too at freedom mobile, so it took me about a week to cancel my freedom plan and when i called the number that originally called me, the worker said that my account had no notes about being eligible for a winback offer. i have the call logs for the original call i received from the winback line and everything and have been on the phone for a long time. i cancelled my freedom plan to switch back but now im here without a plan. is there any way i could prove i was eligible for it?

2 months ago

AlexReadMember

asked in Tips, Tricks & Troubleshooting

just switched my phone and plan but my i have no service

I don’t know what to do currently. Got my new phone yesterday along with a new plan but I have no service. Just SOS only. Was I supposed to do something before hand?

2 months ago

YoojinBeginner

asked in Billing & Payments

my bill is negative

HiI canceled my account because I changed my mobile carrier but my phone number is still same.Then I got negative billing from Koodo. I did not set auto payment. So I know I cannot refund through it.And I moved house but did not change the address before canceling the plan.So, I think I cannot get the cheque for refund.What should I do??

2 months ago

bgfrBeginner

asked in Tips, Tricks & Troubleshooting

Sending photos via text quit working in the last few days on both of my phones. Failed to transmit. Text works fine.

Sending photos via text quit working in the last few days on both of my phones. Failed to transmit. Text works

2 months ago

Wild kinesiologyBeginner

asked in Tips, Tricks & Troubleshooting

why an i getting a message saying “cannot verify server identity”?

2 months ago

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