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2825 Topics
S
Shuswap KidBeginner
asked in Plans & Add-ons
Unlimited International SMS Perk

A Koodo newbie, only a week old, so still learning…...I travel overseas a lot and want to be able to receive texts (e.g., account verification texts) on my cell phone. So as my perk, I selected Free International SMS. I won’t be using my phone for anything else and will have data turned off and data roaming turned off in my phone.My question is about the Koodo add-ons. EasyRoam is of no interest to me so the way I have set it up is with only one add-on -- International Voice Roaming. But on further reflection, maybe I don’t even need that. So I’m finally getting to my question -- does receiving SMS texts while I’m overseas require International Voice Roaming? Or not? It seems to me that some kind of network roaming will be required to get the text to my phone but maybe it’s handled in a different way.   

4541
Flo Koodo
11 months ago
Nikki MacMartin
Nikki MacMartinBeginner
asked in Plans & Add-ons
How to delete Appletv+

I need to delete appletv+ which was added to my koodo phone plan free of charge. I am unable to delete this on my end as it is greyed out. I have cancelled my account over a month ago but the subscription remains. This is a real problem as I have moved overseas and the subscription is prevent me from changing my phones country/region and thus I cannot download certain apps that I need in this new country. Help!

681
Flo Koodo
11 months ago
B
batista0001Beginner
asked in Other
Can't receive incoming calls and text messages

Hi,I have a problem with receiving calls and text messages from other networks. I asked my coworkers who are with Freedom, Fido, etc. to call AND text me but they said the call goes straight to voicemail. I did not receive any of their text messages either (even though they sent one).I think this all started last week, when I went back to Koodo from Fido via a winback offer. I was originally a koodo user from 2018 until now. Took the black friday deal of Fido and ported my number there. And then back to Koodo when they called me with a winback offer.It seems like I can call and text anybody just fine. Data is also working great (5G). I have also tried some methods that were posted here before such as:  None of these work for me. I also contacted Koodo Assists with a scheduled callback but it seems like they can’t reach me either because it goes straight to voicemail, I guess?Thanks,

5646
Flo Koodo
11 months ago
L
LeannaGoebelCoach
asked in Billing & Payments
cant see what my bill is

every time i go to see my bill i get this error  :Application error: a client-side exception has occurred (see the browser console for more information).how am i suppose to pay my bill if i don’t know what it is? anyone else having issues with this?

1532
Bernard Koodo
11 months ago
T
Tim PerrinBeginner
asked in Plans & Add-ons
5G cost extra?

My plan is for 4G but my phone connects to 5G often. Am I going to be billed extra if I use data at 5G? Thanks. Just need to know if I need to explicitly turn 5G off. 

1001
D
11 months ago
R
RemmeKBeginner
asked in Plans & Add-ons
MMS & SMS, what are they ?

I have recently added unlimited Long-distance (to the USA and International) calling/texting, to my phone plan.  My new plan now mentions Unlimited MMS and SMS.  Is this the USA and International calling features ?   

921
D
11 months ago
D
Deb_CanadaRockstar
asked in Tips, Tricks & Troubleshooting
Voicemail password

I am traveling outside of Ca/US. I am receiving voice messages into my phone but when trying to access those, I am asked for a password. I tried my pin for password but it keeps saying ‘invalid entry’. Now my voice mailbox is locked from too many trials. How do I reset my voicemail password, unlock the account, and access the messages? FYI, it never asked me for a password when I was inside of Canada. Is it only a roaming feature?

1962
D
11 months ago
M
MadeJustBeginner
asked in Plans & Add-ons
Why is 5G slower than LTE?

I recently switched to the 60GB/$45 plan when it was on sale. Using it with my iPhone 15 Pro Max. I had to do the add a perk, wait a bit, then remove it trick for the 5G icon to show up on my phone. It finally worked after doing that, but the speed sucks. It's slower than what I get with LTE.On average, I'm seeing around 80 Mbps for LTE vs around 30 Mbps on 5G. I've tested it in various areas throughout Peterborough.Is there still a bug in the system for those who switched to this plan? I don't get the point of having 5G if it's just going to be slower. 

3611
Dinh
11 months ago
K
KeithCoach
asked in Billing & Payments
Travelling to Europe without Easy Roam

I’ll be traveling to Spain for 2 months early in the new year. Last year I popped out my Cdn/Koodo SIM and bought a Vodofone Sim (10E for 50 GB data for 28 days with 300 international calling minutes ).  It worked well or local data and Whatsapp use as well as for calling home while being much cheaper than EasyRoam, which costs more than that per day.  I will do the same this year. One thing I’m wondering about:  Can I check my Koodo voice mail somehow without using my Koodo SIM?  If I have to use my CDN SIM to do that, am I correct in thinking I can put in my Koodo SIM and make the call to voicemail at $2/min.  While my CDN SIM is active but I have Wifi access, what do I pay for receiving or sending texts - I’m thinking of two factor verification??

63911
G
11 months ago
D
DanynoushBeginner
asked in Billing & Payments
Question About Koodoo Internet Fees

Hey there, my second question about koodoos internet service, the billing scheme confuses me a little bit and I am looking for clarification, we are charged 55 (bundled price) when we purchase which is the price monthly but also 7 days after the initial charge and also on the 15th for the next month? Would the initial charge count as an activation fee? Any assistance helping me understand would be much appreciated thanks!

1535
D
11 months ago
X
xvelvetdarknessBeginner
asked in Billing & Payments
Transaction did not go through? Still withdrew money

I had an overdue balance that needed to be paid to reinstate service. When I went to pay it in self serve, after submitting my card information I got a screen saying the transaction couldn't be processed (or something like that). The problem is that the amount I wanted to pay was still withdrawn from my account. I didn't get a confirmation email like I usually do, and the outstanding balance remains the same. Is that payment just lost in cyberspace? 

371
Dinh
11 months ago
P
philofozBeginner
asked in Plans & Add-ons
How much do I pay for choosing another perk as an add-on?

My plan allows 1 perk, I have chosen Unlimited International Calling, and I would like to keep that and add Unlimited International SMS.How much do I pay monthly for choosing the second perk as an add-on?

921
Sophia
11 months ago
H
hermantkBeginner
asked in Tips, Tricks & Troubleshooting
Sudden increase in data usage

Hi thereMy data usage typically runs a few mb per day. It has suddenly jumped to 3gb in 8 days (375mb/day)That is about 80 times my normal usage.Any suggestions?thnxHerman

381
R
11 months ago
H
hermantkBeginner
asked in Tips, Tricks & Troubleshooting
suddent increade in data usage

My data usage has suddenly gone from about 5mb per day to 3 gig in 8 days.Any suggestions?

111
G
11 months ago
Z
zmikersBeginner
asked in Tips, Tricks & Troubleshooting
wifi calling stopped working Galaxy S21

AS the title suggests, my WiFi calling just stopped working on my galaxy S21.  It was working flawlessly for months and just quit.  I’ve cleared cache, restarted phone, reset WiFi, but still nothing.Has anyone else experienced this issue?

301
Dinh
11 months ago
L
Lamb ChopsBeginner
asked in Billing & Payments
Occasional Send/Receive Texts Overseas

I’ll be in the Middle East for a month or so and want to be able to use my Koodo monthly prepaid plan to send and receive texts. I won’t be using voice at all. EasyRoam is ridiculously expensive for me needs. My questions are: During my stay in the Middle East, what is the cost of receivng a text from Canada? If it’s different, what is the cost of receiving a text from another country?What is the cost of sending a text to Canada? If it’s different, what is the cost of sending a text to another countryI’m honestly a bit underwhelmed by the lack of clear cost info from Koodo. It seems like all it wants to do is pitch EasyRoam.  Thanks for your help!

281
G
11 months ago
F
Feng ChenBeginner
asked in Billing & Payments
Bill for time waiting for sim card

Hello,I received my sim card, and set it up and transfered my number from my old provider yesterday, Dec 6. Why my bill starts at Nov 27? Should I pay for the time while I was waiting for the sim card? My phone #: **34Account #**83 Feng Chen 

381
Flo Koodo
11 months ago
L
LDroogBeginner
asked in Billing & Payments
Bill unavailible in self serve

Hi, I got a plan on black friday. They shipped a phone + sim card to me. I never got an activation email, so I had to make an account through the CS callback folks. This was on the 27th of November. My account says the billing cycle was the 27th of Nov to the 6th of Dec, and now 7 Dec to 6 Jan. However, I still don't have a bill! Self serve says "This information is unavailable right now" under my bill and there just isn't one. When should I expect to get a bill? 

581
Dinh
11 months ago
R
RubeeBeginner
asked in Tips, Tricks & Troubleshooting
cannot receive text message (port from fido to koodo)

I was at the store on Nov 27 and the rep helped open my Koodo account and ported two lines from Fido to Koodo.  I only noticed yesterday that I haven’t been able to receive text messages all this time.  People can receive my texts ok but I didn’t receive any of their messages.  I tried all the troubleshooting steps and nothing works.  Need help please.  Data and calling are ok. 

551
Dinh
11 months ago
D
dylan_not_bobBeginner
asked in Tips, Tricks & Troubleshooting
Verifying My Info for New Activation

I am from Ontario but currently living overseas. I am returning home to take up a new job and I am trying to sign up for a new service with Koodo.I did the initial online process of picking my plan/phone etc and it was accepted/charged to my card.I then got an email saying that the process is stalled as I need to schedule a callback to verify my information.Koodo specifically says they won’t call an international number and I do not have a Canadian number as I have been overseas for a number of years.I have tried emailing but received no response.Can anyone let me know what info they might be trying to verify, how they do so, and if it would be possible to do so via email and/or authorize someone else (a family member residing in Canada) to verify information on my behalf?Thanks!

1831
Dinh
11 months ago
Carol Nicholson
Carol NicholsonBeginner
asked in Prepaid
Cancelling prepaid charges when you don't have their phone number

I helped a student pay for their pre-paid phone a few months ago. I don’t know their phone number. How do I cancel the prepayment arrangement? I looked on my credit card site and can’t do it there. The credit card company is sending me back to Koodo to take care of it, but I’ll be damned if I can get through the frigging site’s chatbot - there is no assistance available from anywhere but here. Hoping you can help because i’m at the end of my rope.

971
Sophia
11 months ago
B
BryanWarkentin77Beginner
asked in Billing & Payments
Request to reverse forwarding charges

Is there any way I can have the forwarding charges reversed for my last two billing periods? I was not aware that I would be paying a per-minute charge for local forwarding. I have since added the $3 option to my number. Thanks for your help,Bryan

251
Dinh
11 months ago
W
Waffle23Beginner
asked in Self Serve
Registering Sim card Error Message

I’m trying to register a replacement sim card in self-serve, after entering the sim card number and verification code, I have had no success but keep on getting this message “Oops! Something went wrong. Please try again.” Any ideas on how to solve this? Thanks.

511
Dinh
11 months ago
K
Karen SpryBeginner
asked in Plans & Add-ons
upgrade

I was text a offer regarding a data upgrade. There are 2 phones connected to my account.  Only 1 phone was text the offer. Both phones have different data plans.  The phone that didn't receive a text about data upgrades was the phone that I wanted to upgrade the data on.  Why wasn't both numbers on my account offered the data upgrade?

1003
Dinh
11 months ago
C-Sea-D
C-Sea-DBeginner
asked in Plans & Add-ons
International texting

I’m from Canada. When I travel on a holiday to Mexico, can I send text messages to family back home in Canada? 

721
Sophia
11 months ago

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