Hey there, my second question about koodoos internet service, the billing scheme confuses me a little bit and I am looking for clarification, we are charged 55 (bundled price) when we purchase which is the price monthly but also 7 days after the initial charge and also on the 15th for the next month? Would the initial charge count as an activation fee? Any assistance helping me understand would be much appreciated thanks!
Eh, I am little confused by your question. Where did you see billing after 7 day and 15th day? Are you talking about the preauthorization? If possible, can you post a snapshot of it here?. Hide all personal information before posting please.
- Why was my credit card charged before my service was activated?
Koodo Internet is a prepaid subscription service. Your first payment will be made at the time of purchase, but your regular billing cycle will start 7 days from your chosen activation date.
For instance, if you buy Koodo Internet on November 1 and set November 8 as your activation date:
- You'll be charged on November 1 for services from November 15 to December 14.
- Subsequent charges will occur on the 15th of each month.
You ae definitely not being charged extra, the 7 or so days are there as a buffer so you don’t pay for the service before the activation is ready.
But also I am confused on what you mean about regular billing cycle, 7 days after the activation date in the example would be the 15th of November so what happens then because I thought we pay on the 15th of every month anyways, thanks for any help
It sounds like the 7 days (Nov.8-14) is a buffer you dont pay for.
Your next payment should be around Dec.14, when you cycle is ending
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