Prepaid

Hello, I bought a prepaid sim card off amazon and I went online and activated it. When I log into it says the account is active and working. I've topped it up again to make sure but when I place the sim card into my phone it says that I dont have a sim card. I have a Samsung s8. I'm a first time koodo customer. I've tried restarting, restarting my network settings. Is there anything else I can do myself? Or do i gotta go into a store. Thank you very much for any help. 

Hello, should you be able to use WiFi calling on a prepaid plan? 

Hi there. My mom in law has a prepaid phone. I want to buy a data booster for her so that she can go online....but unfortunately we made her an account many years ago and don't have access to that email any more.and didn't have luck switching to a new email. Is there another way to buy her a booster other than self serve? 

Generally I don’t have any issues with the 2 phone lines I have through Koodo (one a plan, and one a prepaid), which is fantastic. Being a deaf customer, I relied on both phones being consistent, and hassle-free allowing me to pay each bill online without worrying about having to contact support or enter the Hearing world and place calls to worry about anything. Both the plan-based phone and the prepaid phone are on a text-based plan (naturally - seeing as mine is a deaf household), which is exactly what I and my daughter need, and the ability to top up or pay the monthly bill online every month enables us to use the texting-features of the phone without worrying about having to hear to keep our services. However, when something goes ‘wrong’, Koodo becomes one of the worse service providers I have to deal with. It’s shocking how a phone company doesn’t have a phone number you can call to help solve an issue. How such a popular and well-known service provider doesn’t have a publicly-acc

I stopped paying for my baseplan because I stopped using my phone. Now I want to restart, but when I enter my login info, it says log in is disabled, contact us. How do I start back up? I do hope my booster minutes are still there.

I tried it all, phone reset, network reset, do not disturb. Still some calls randomly goes straight to voicemail. This is in Kitchener Ontario area.  Koodo support callback also sometimes randomly goes to voicemail. Service Canada calls from No caller ID, that call too randomly goes to voicemail.  I am out of solutions. Please help. I am missing important job related calls.

Hi, Please help me with the following questions.Can I buy a prepaid SIM without a Sin number (I am New)  Can I change my Payment method in the future  In the website there is a section saying a connection fee of 45, what is that? (I thought it was free) Once SIM received, how long does it take to get it activated? How can I check if my phone is compatible with the network or not. If it is compatible, it should be working without a  glitch, right? I mean, do I have to look for anything else to see if it will be working or not? How International calls are charged when I am on a prepaid plan ‘$40 per 30 days’Sorry for throwing out too many questions. Thank You

So I’m a monthly customer, meaning I have to buy minutes every month to top up my account. My plan expired and my phone got wet so I couldn’t update it. My phone turns on now & I just tried adding my monthly minutes to top up my phone but every time I try calling *611 my phone attempts to call out & just beeps and hangs itself up. Does anyone know why that is? I need my phone to be topped up so I can verify who I am on my one drive so I can gain access to my homework or else I fail. I’m feeling pretty annoyed right now has anyone ever experienced this before ?

I have a Koodo SIM card for monthly plans but I want to change to prepaid. I know there is a separate SIM card for prepaid and the number on my monthly SIM won’t work when I try to sign up online. Is there a way to use the SIM card I already have and switch to prepaid? I know I’d probably have to call it in since I can’t online but I want to know if anyone knows if it’s possible first

Hi, I’m trying to top up my phone and it says my username and password login failed. I have the password saved in my phone and have even changed it with the connecting link to my email and it still won’t work ?? Help please 

I want to buy a prepaid plan however it doesn’t accept my international master card. And they can’t call me bacause I don’t have a proper sim for calling in Canada, I can only use wi-fi. How can I pay my prepaid sim?

i just got my new number, and i tried to use it for twitter and discord but im not recieving the sms verification code. i had this same problem with my old provider

I’ve been a prepaid customer for a few years on my LG G5, and I just got a Google Pixel 4a for Christmas. Will I be able to just take out the SIM card on my G5 and put it in the Pixel? Is it the same SIM card type/size? Will I have to call Koodo? Will I keep my same number? Thanks

Hi,I have been with Koodo for many years. I live in Ontario, but my phone number was originally from Alberta. I have a prepaid plan.  My plan says:Current Base Plan$15 Unlimited Text & Picture Messaging and 100 Minutes Canada-wide Calling$15.00 per 30 daysPlan details:30 Day Plan 100 Minutes for Canada-wide Calling Unlimited Text and Picture Messaging Voicemail 10† and Call Forwarding† Call Display Call Waiting Conference Calling*Incoming calls are free from anywhere in the world while you are in your home province.My profile has my Woodstock, Ontario address listed as my address. Does this mean Ontario is my home province and I can then receive incoming calls for free without using my booster minutes up?Thanks.

I would like to purchase a new phone for an existing prepaid phone account. How do I just buy a phone without having to sign up for a monthly plan?

Hello guys,Hopefully, someone can help.I got myself a famous eSim voucher for my Koodo prepaid. I wanted to transfer my physical sim to eSim because I have two numbers: a Canadian and abroad.I went through the guide and successfully downloaded and activated my eSim. And...it doesn't connect to the network and mobile data. The automatically select network is on, but "Choose network" is disconnected, and I cannot tap on it. I tried to reboot my phone, didn't help. The physical sim card works just fine.Did I miss something, or should I call a rep to deal with this issue?My device is Pixel 5

I went through the “getting started” section, and was in the number selection page; I clicked “back” in the browser as there was an option to check if a certain number was open.  When I try to go forward, it now gives me an error saying “invalid sim” and I can’t advance in the process.  I believe the sim activated, but my account wasn’t created.  I’m wondering how to proceed.   Thanks!Kain

hello...just got a new phone in the mail and a koodoo sim card for a trial period; inserted in phone and got a message that a trial number would be sent by text...never got anything and do not have a phone number!

What features are available in Koodo Prepaid? I’m with Public but I’m thinking about switching for Call Control, Instant Voicemail, Visual Voicemail, and eSIM.Can anyone with an account confirm that these features are available?

I do not want a monthly account.  I would like to give someone my tablet loaded with data to facetime on christmas day.  i can’t seem to find one time only purchases 

I just switched to postpaid account. But haven't completed the port yet. Is there a way to transfer your credit that was on prepaid to postpaid account?

I want to ask if prepaid plan include international roaming (except for US). Thanks

Hi all, I’m about to buy some data on my prepaid account, if my phone dies or I decide to upgrade my phone, do I lose the data remaining that I’ve paid for?

Hi All.. We picked up a Koodo pre-paid SIM today. The plan we have is  $25 with unlimited talk and text.  This is the exact text from the website:$25 Unlimited Text & Picture Messaging, Unlimited Canada-wide Calling and 250 MB of Data with Automatic Top-upWhen I log into self service, I see my usage, and it says 0/100 minutes. Just curious why is shows 100 minutes when the plan says unlimited Canada calling? Did I miss something? Thanks a lot! 

I have a monthly plan, if I want to change to prepaid plan. Can I keep my previous phone number and using the same SIM card?