I tried it all, phone reset, network reset, do not disturb. Still some calls randomly goes straight to voicemail. This is in Kitchener Ontario area. Koodo support callback also sometimes randomly goes to voicemail. Service Canada calls from No caller ID, that call too randomly goes to voicemail. I am out of solutions. Please help. I am missing important job related calls.
Best answer by MilkyWay
Try resetting network setting of the iPhone and see if it still persists?
If you know other people in your area with either Telus or Koodo (or even Bell), ask them how their reception is. Koodo prepaid doesn’t give any less priority to their service than any of the others, so if other people have great reception, you know it must be something else...
Thanks, but I tried reset already. Now I am thinking if it has something to do with us switching cities. Toronto → Kitchener. Maybe the cell is caching our service in Toronto towers and thinking we are not in range ? I am not a cell service expert though.
Have you tried to reactivate your voicemail? I would suggest disabling it and setting it up again to see whether it will fix the problem.
You can follow the instructions here. https://www.koodomobile.com/en/help/voicemail