Plans & Add-ons

Hello, everyone I bought a motorola g14 from europe and I want to use it here in North America, the phone is unlocked. But, I can’t access data. I see different versions of setting APN and I am lost as to which is the correct one that will give me the highest compatability and highest connection speed. Can anyone help me with this ?https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phonehttps://www.byteplus.com/en/topic/6501

I have easy roam on my phone, but I just changed my plan to a Canada-US plan, do I need to remove easy roam or will the phone/plan just “know” not to use easy roam and use the Canada-US plan?  I want to be sure I am not charged for both. Thanks

will my 360 day prepaid plan renew automatically after 360 days?

I signed a 2-year contract with a new rate plan and new phone. Koodo is offering me a better plan in my self-serve that I’m interested in switching to. My current rate plan is locked in for 2 years because of the contract. If I change my plan in self-serve, does that void my existing 2-year contract such that I’m subject to price increases on the new plan?

Anyone else receive a text from Koodo to save money on your current plan, call the number and find out its Telus and they want you to migrate to them? Very frustrating! If the text is from Koodo, I should be able to save on my Koodo plan.

Can I get an Esim voucher online? It seems pointless to have a Esim but still had to go in to a store, feels like it defeats the purpose.

I have a basic monthly plan. My plan’s data ran out (200 MB) . I got a text that data was paused with options to top up. I texted 21YES to get 1GB data, but internet still didn’t work. I checked self serve (using a different device)  and I can see now have 1.2 Gb with only 200 MB used. However I also noticed a message saying data was paused and I can unpause by selecting an option. I selected again to buy 1GB (this was half an hour after the initial top up). A few minutes later on the self serve I see that I am back to only 200 MB and all used up. Later, I chatted with the Kodoo robo chat thing, and it told me my data was paused and I could top up. I told it to top up for me 1 GB. It said it did it. I checked self serve and looks like I have 1.2 GB. But still when I try to go on the internet it does not work and I keep getting a text saying my data is paused and I can top up. Please help,

To pass on my recent US Canada Plan experience which was very frustrating. We were traveling in New Hampshire last week and we experienced call fails repeatedly with one of our plan phones and then both phones at times. The Koodo carrier most of the time was AT & T. We even went to the local AT & T store to see if there was a solution.There was not. Our local Canadian Kiosk store was not able to help.We did the 611 Koodo call and it was disastrous to get someone live to help or explain our problems.The call service was intermittent at best and we were disappointed with the capabilities of our US Canada Plans and totally frustrated at our inability to get helpNovices like us beware it was not fun Food for thought 

Hello, I signed up for Stream + in April. I followed instructions and linked up my existing Netflix and Amazon accounts. All are activated and I double checked to see Prime plan shows up as partner billed to Koodo. I've now been double charged for Amazon in April and in May. How to fix this issue and get refunded for being charged twice?Thx

I’ve been on an old prepaid $15 per 30 days plan since 2018. 3G speed. 100 minutes Canada wide calling. Unlimited texting. 250mb of data. About 3 months ago I purchased a 2GB Booster Add-on for $30. I rarely ever use data, but I like to have some just in case. This plan has served me very well. I was recently offered a much better plan for the same price. $15 a month. 4G speed. Unlimited texting and calling. 5GB data a month. I took the plan. New SIM card is on the way in the mail. My issue is: That $30 I spent on the 2GB Booster Add-on back in March is going to waste. I haven't even used 1MB of it yet. If I was to call Koodo and ask for $30 credit, would they oblige?

I just updated my phone and plan through self serve and now it’s saying I only have 5gb instead of the 50gb my new plan should have 

In my possible add-ons there is something called "call display restrict."  I was wondering what exactly this is.

I'd like to know how to make sûre I am not roaming while using airalo eSIM card. In the process to turn on the eSIM card it tells me to turn on the roaming and make sure the roaming with my main physical SIM card is off, which I did, but I'd like to know if there is a way to check live with koodo that I'm not roaming. 

Can anyone please tell me how to remove my seasonal hold plan?My current mobile plan has been replaced by a seasonal hold plan, and I want to return to my previous mobile plan. However, I cannot find a way to switch back to the original plan. They only suggest more expensive mobile plans, and I don’t want to spend too much.I also tried to schedule a callback, but since my mobile plan is on hold, I cannot do it.I really don’t know how to solve this issue. Please help me get back to my original mobile plan.Thank you! 

Hello,I signed up for Stream Plus and I already had an existing Netflix Account.  I followed the link to activate it and I got in (although I found it odd that all of my watch history was gone, not as it was promised to be the same).  Long story short - I am still being billed for Netflix even though I am paying for the Stream Plus though Koodo.  I called Netflix and they refunded me but they told me to contact Koodo to make sure it’s linked and doesn’t happen again.  Calling Koodo is not a fun task so I thought I would ask here first.  

I want to visit the us next month and j was wondering if i needed to buy roaming data or if my normal plan would work there anyway?

Hi,I have Stream+ on my account for over a year, which has always included Apple TV+.  I recently was asked to log into Apple TV+ again, and when I did, my account no longer had paid access and I was being offered a free trial. I checked my Koodo account and mobile services, and Stream+ is still listed and Apple TV+ is still listed under that package, and the package cost has not changed from the original amount. Can someone explain what is going on? Thanks, Green 

When I login into Koodo → Shop → Plans, All the plans it shows is forcing me to buy a phone. I don't see any plans with the option to Bring my own phone.  Also last month by plan amount changed from $45 to $49 and after that I am not able to switch plans without buying a phone. Is this normal?

Issue: Data booster usage not showing  (prepaid)I purchased a 1GB data booster on May 11.  It showed under usage.  I have purchased them in the past have never had an issue.    I checked it they other day it showed correctly.   I went to check it tonight, and it’s not even showing at all.  I can see the Minutes addon, but not data.Under Data usage:  it is only showing up to May 19th (today is May 21).  I have no way of telling how much is left.Prior to today, it showed the followingMinutes: 100 (0 used)Data 500mb:  2mb leftData 1gb:  (can’t remember how much was used but it wasn’t too much) 

We are upgrading our phone and would like to keep the same plan, including the promotional discounts and add-ons we got at the time.  It looks like we are being given the option of the same plan without the discount and without the same add-ons available..  Is there a way to keep what we have? 

I changed plans 5 days ago using Self Serve and my Android phone is still showing the old data cap. How do I activate the new plan?

Despite selecting free perk, it says no perk selected since I added a new phone.   I have logged in numerous times to do this selection of rollover minutes.   

I am currently paying $50 for 70 GB of data. When I go to the Koodo website (without logging into my account), there are options for $39 and $44 a month. How can I change my plan to these? When I log in, I only see more expensive plan options.

I received a text this morning saying that my data was unpaused since I was starting a new billing cycle. I only used 20% of my data last month, I have no add-ons, not clear why I getting this message? 

I just switched my plan to the 20gb a month for data plan. When I checked my data usage it days that I have a total of 18.7 gb.Is there a reason for it not being at 20gb when that's what I'm paying for and that's what the plan says it is for?