Plans & Add-ons

I started a Stream+ Basic subscription on April 14th, and wanted to upgrade to the premium plan before even activating it. I just spoke with the customer service that told me: 1) I would have to cancel my basic subscription and start from scratch a new subscription; 2) A proportional credit/refund would be added to my account. I hung up the phone and cancelled the basic plan, but to my surprise I got the message that my subscription will be active until May 14th... So I tried to create a new subscription to see if the credit would transfer to the new plan, but the website gave me an error message - says I already have an active subscription.... This is painful... I just wanted to upgrade the plan. How can this be done? Thanks

I called International call on Apr 19 without Internaional LD add on.  If I buy the 1000 mins international LD add on today (Apr 24).  Can this cover the Apr 19 called usage?  Thanks

Hello My netflix account i have been paying through koodo it was recently hacked and the email was changed and to get it back i need the 6 digit service number from koodo but cant for the life of my find it 

I have subscibed to Amazon+, Disney+ and Netflix through Koodo. When I try to activate my subscription to Amazon+, I get the error "You already have an active Prime membership on this account. Existing Prime members are ineligible for this offer”.  When I go to Prime to de-activate my Prime subscription, it also won't let me deactivate it because it says I'm subscibed through a Koodo package”. This is a vicious circle, so how do I go about this.

Hello,On my latest bill, there was an extra charge for device care complete that made the bill more than what it had been for the past year. I cancelled the device care, but it made me wonder when and why it was added, or if I had device care all along but it’s now a more expensive charge. I downloaded all of my previous bills, but in their .pdf form they don’t break down individual charges.Is there any way to verify how long I’ve had an add-on for?

We have two phones with easy roam turned to on on both phones under one account. If we are both using our phone is the $14.99 charge per phone or per account? We are going to the States for a few days.

I have no tab and I want to use my phone far less going forward, but I am not able to select something cheaper. Why?

I’m trying to choose a perk but only have the first two options and I would like the unlimited data 

HiI'm going to Mexico 1 week vacationI don't think I'll be needing roaming while in the resort assuming wifi is readily available... but would like roaming when I'm out sightseeing.Is it possible to roam on and off? Or once start roaming, it wont stop until I'm back in Canada?$16 per day for 7 days is lot of money....

I received a call from someone claiming to be from Koodo, offering me a $25 discount on the home internet plan (slightly better than the $21 discount offered online. But only available over the phone). I told him I would prefer to contact koodo directly as I'm uncomfortable giving out any personal information over a cold call. Is this legit? He scheduled a callback for tomorrow but I'm wary it might be a scam. Is this legit? Is there a number I can use to reach koodo directly? 

Hi Koodo Rep, I wanted to change my plan since currently i am being charged 65CAD for a 4g plan. I tried changing it but all the options i see are 65 for 100GB and 65 for 75GB something like that. I barely use 10GB of data and want to reduce my phone bill. I need a cheaper plan but I can't see anything else. I like kodoo service and don't want to switch to another carrier if I don't have to.  

Hi I have a basic $30 monthly unlimited canada wide plan. Are there fees if I answer incoming calls from the USA while I'm at home in canada?

Greetings,Using an iPhone 8 Plus (iOS 16.7.7). *#61# doesn’t display voicemail access number (but it seems to be my phone number) and every parameter listed is shown as “disabled”.Let’s say my phone number is: (123) 456-7890. *61*1234567890*11*30# results in displaying: ”Error performing request Unknown error”, “Setting Activation Failed Voice Call Forwarding When Unanswered”.Troubleshooting done:iOS is up to date Network settings were reset Settings > Phone > Call Forwarding is disabled Settings > Cellular > Cellular Data Options > Voice and Data is set to highest “G” network (3G) Settings > General > Date & Time is set to the correct time zone iPhone was rebooted iMessages were turned off then phone shut down and turned back on No other SIM card to test with Voicemail and calls works fine.Q1. Why can’t I edit the ringing time with the code *61*1234567890*11*30# ?As I finished writing this post, I tried typing *#61# once more and it now shows that “Voice call

Does the currently offered $15 / month, 250 Mb data and 100 Canadian minutes, include free incoming calls (originating in Canada)?

I have two lines on my account. One phone is continuing to show message usage but the other one is not. Is there a way to stop showing the message usage in the self serve option? How would someone stop their messages from showing up in the usage? 

I have subscribed to the Stream+ Bundle and have read many help articles, FAQs and forum posts, but I cannot seem to link my Prime account. I have disconnected my subscription from Google Play and been in touch with Amazon support twice, they are unable to help at this time. I just get the usual “existing prime members are ineligible for this promotion” error. When I spoke to the last help agent, they told me my membership must be handled by the 3rd party.What is the trouble with the account linking? Can you help please?

Canada-US roaming with data, talk and texts  I have this on my service now.  Can someone please explain to me exactly what it means.  thank you!

I am a Canadian customer who has just signed onto Koodo’s Stream+ Premium.  I already have existing accounts with Netlix, Disney+, and Amazon Prime.Linking up my Disney+ and Amazon Prime accounts presented relatively little problem (the latter ate up what remains of my full-year’s Prime membership so I’m dealing with Amazon for them to process some kind of refund; the process is painful).With Netflix, however, I am having issues with the links that were sent by both the Netflix support team and Koodo.  The Netflix link in the body of their email asks me to “ Click here to link Koodo to your current Netflix account. No need to cancel or create a new one.”  It sends me to the webpage/web message down below...   The one sent by Koodo takes me to their self-serve web page, whereupon login, the activation link for Netflix flat out sends me to the webpage/web message below...  Can someone please help?  Perhaps a Koodo tech support can provide some assistance in this matter?  Both Netflix’s a

I’m going to be taking a 7 day vacation to the United States next month and currently I’m on a Canada only plan for 40$.  From what i understand my options are:Easy Roam $14 / Day when activated (potentially $98 for the entirety of the trip) Switch to Canada/USA plan for $65 / monthI guess my question is are there any extra fees or issues I would run into if I were to switch to the Canada/US plan for the month and then switch back once I’ve returned that would make it more expensive than just using the Easy Roam and potentially racking up a $98 bill. Thanks

Hello Koodo experts, I'm currently on the $60/month plan with unlimited talk and text + 60Gb of data as seen in the attached picture. It specifically states that unlimited talk and text includes "Text and picture".  I'm considering changing to the $50/month plan but I noticed it just says unlimited talk and text and doesn't mention whether picture messages are included or billed at pay pet use rates. I'm hoping to receive clarification as to whether the $50/month plan does include picture messages or whether that's billed as per pay use. In the event I do change plans I was also wondering if there's any additional fees as a result?I applgize for all of the questions. I'm fairly new to being with Koodo and want to make sure I'm not being charged for things I don't want to to. Thank  you for your time! 

Trying to add stream+ and once I have entered payment information and continue, it brings me to an error page (something has went wrong).

When I clicked ACTIVATE from within my Koodo account Disney+ sign-up went as planned but after choosing the full catalogue it went to the payment page...Koodo account now says: Active, Start streaming, but Disney+ keeps asking for payment plan…Called Disney, they just see incomplete sign-up for my email. They say Koodo link wrong.How do I get a new activation link for Disney+?

I’m on the previous version of Stream+ which gives me Netflix, AppleTV+ and Discovery+. I see that the new version of Stream+ keeps Netflix, loses AppleTV+ and Discovery+ and adds Disney+ and Amazon Prime.Will the old version that I have be grandfathered for existing users like me? If so, for how long?

With the Unlimited International SMS, does this mean I can send texts AND pictures from Canada internationally free? or just text messages? Thank you!

Hello I’m travelling and scheduled a callback since I wanted to transfer my sim to a new phone but it didn’t work.The time for the callback is 9am tomorrow. Would that be PT or ET?  Also any idea why I can’t use the Apple eSIM transfer feature?