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All discussions about Koodo plans and add-ons.

  • 1,065 Topics
  • 3,808 Replies
1063 Topics
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Tim PerrinBeginner
asked in Plans & Add-ons
5G cost extra?

My plan is for 4G but my phone connects to 5G often. Am I going to be billed extra if I use data at 5G? Thanks. Just need to know if I need to explicitly turn 5G off. 

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RemmeKBeginner
asked in Plans & Add-ons
MMS & SMS, what are they ?

I have recently added unlimited Long-distance (to the USA and International) calling/texting, to my phone plan.  My new plan now mentions Unlimited MMS and SMS.  Is this the USA and International calling features ?   

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MRemiBeginner
asked in Plans & Add-ons
US-canada plan

I have the canada-us plan. this is my first time going to the states with it. Is there anything special I have to do when using it once I pass the border? For example, in my phone settings do I have to turn my roaming on or keep it off?

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Timo Tuokkola
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MadeJustBeginner
asked in Plans & Add-ons
Why is 5G slower than LTE?

I recently switched to the 60GB/$45 plan when it was on sale. Using it with my iPhone 15 Pro Max. I had to do the add a perk, wait a bit, then remove it trick for the 5G icon to show up on my phone. It finally worked after doing that, but the speed sucks. It's slower than what I get with LTE.On average, I'm seeing around 80 Mbps for LTE vs around 30 Mbps on 5G. I've tested it in various areas throughout Peterborough.Is there still a bug in the system for those who switched to this plan? I don't get the point of having 5G if it's just going to be slower. 

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Dinh
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Revolution09Beginner
asked in Plans & Add-ons
Voicemail perk/add-on differences

What is the difference between Instant Voicemail add-on, Visual Voicemail add-on and Premium Voicemail perk? I am using an iPhone 14 Pro with iOS 17

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Flo Koodo
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philofozBeginner
asked in Plans & Add-ons
How much do I pay for choosing another perk as an add-on?

My plan allows 1 perk, I have chosen Unlimited International Calling, and I would like to keep that and add Unlimited International SMS.How much do I pay monthly for choosing the second perk as an add-on?

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Sophia
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Sang EunBeginner
asked in Plans & Add-ons
Canada-US plan, long distance coverage

I am on Canada-US plan ($60/month)I am a little confused about the coverage, so let me ask the details.  1. Canada - US calling1) Both making and receiving calls with my friend in US are  free?2) Do I need to be physically in Canada for the calls for free? 3) If I am in US for travel or business trip,  both outgoing and incoming calls between Canada and US are still free? or is there additional charge? 2. Long Distance calling1) Both making and receiving calls with my friend in Korea are free?2) Do I need to be physically in Canada for the calls for free?  3) If I am in US for travel or business trip,  both outgoung calls to Korea and incoming calls from Korea are still free? Or is it added extra charge?  I am looking forward to your knowledge. 

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Karen SpryBeginner
asked in Plans & Add-ons
upgrade

I was text a offer regarding a data upgrade. There are 2 phones connected to my account.  Only 1 phone was text the offer. Both phones have different data plans.  The phone that didn't receive a text about data upgrades was the phone that I wanted to upgrade the data on.  Why wasn't both numbers on my account offered the data upgrade?

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Dinh
C-Sea-D
C-Sea-DBeginner
asked in Plans & Add-ons
International texting

I’m from Canada. When I travel on a holiday to Mexico, can I send text messages to family back home in Canada? 

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Sophia
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dogsforkConnector
asked in Plans & Add-ons
Koodo incorrectly opened 3 plans for my account instead of 2. I need 1 cancelled.

I had created a Koodo account via calling in to port over 2 numbers into new plans. Now that my sims are finally arriving and I’ve created my self serve account, I’ve realized that the Koodo phone rep (who was otherwise SUPER helpful) incorrectly opened 3 plans. I have no need for the third plan nor do I want to be charged for it.I couldn’t find any articles or other advice on how to proceed.

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Jess Rose
Jess RoseNew Member
asked in Plans & Add-ons
Submitting Protection plan claim

I have my phone under a device care complete protection plan. My phone is broken and needs to be repaired. I have tried several times over 2 weeks to start a claim to have it fixed and get the error message “Sorry for the inconvenience, this page isn't available. If you're a customer please visit https://www.asurion.com/about/contact-us/call”. The link is broken when I click it. I have tried to search a way to contact customer service and this does not appear to be an option. Any information would be appreciated. 

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Allan M
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Vince_SBeginner
asked in Plans & Add-ons
Extremely slow upload relative to download

I just signed up to a 5G plan. The upload speed is throttled to such a degree where it is not usable for video calls.  I am getting around 100-150mbps download on 5g in my home area, and less than 10mbps (6-10) up. On LTE, I get 80-100 mpbs, and a similar upload rate.Testing in other 5G areas around the city, I have gotten 250mbps down and 50mbps up.  If 50mbps is the upload limit, there is no reason why I should not be able to achieve similar upload speeds when I can achieve over 50mbps download (in my case, 100-150 mbps as I stated above).There is no mention that upload speeds would be throttled at all on any of the plan information pages.  And now to find out that the upload is throttled, and to such a degree where I cannot use the service, is unacceptable. I ask that the upload rate limit is increased.   

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Dinh
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Steph 262Advisor
asked in Plans & Add-ons
Apple TV Subscription Ending?

I have had Stream + for quite a while now, however yesterday I got a message from Apple saying my Apple TV subscription through Koodo Stream is ending, and I will be charged the monthly cost of Apple TV unless I cancel before the billing date.  From Koodo’s website it appears Apple TV is still part of the stream + service, so I have no idea how to fix this.  Anyone know? Thanks

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R3mixMCBeginner
posted in Plans & Add-ons
Shared data offer - warning to Kodoo customers

If you are reading this because you received a phone call from a Kodoo telemarketer offering you shared data if you amalgamate your account with another family member’s - don’t activate the new SIM cards you get sent! I made that mistake and it cost me half a day of my life to fix the mess.BACK STORY: I received a call from Kodoo and was offered 60Gb of shared data for $65 a month if I moved my wife and mother-in-law over to my account - they were both under my wife’s account. I was also offered a $20 a month bill credit for two years. I said yes to the offer and a couple of weeks later received two new SIM cards in the mail. When I activated the SIM cards I checked my account online and discovered that we weren’t sharing data, all three of us had 60Gb of data. The kick in the pants was that prior to moving wife and mother-in-law over to my account they were paying $45 for 60Gb and $34 for 20Gb respectively. After moving them to my account they were both paying $65 a month.  It took me

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Dinh
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EssieRockstar
asked in Plans & Add-ons
activating discovery through Stream+

I'm trying to activate my streaming service for Discovery+ and it puts me in a login loop. From my Koodo account i go to watch Discovery+ and it loops me back to Koodo. This is what it says (Your Koodo deal has already been activated. Please login to access your account.) i try to log in but it tells me (Email or password entered incorrectly. Please try again). I go to forgot password and then it says request an e-mail to reset. I submit e-mail request, No e-mail forthcoming.  I’ve tried on various browsers and devices including smart tv, iPhones, iPads, Apple TV and Android box to no avail.

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Bernard Koodo
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TinknGinBeginner
asked in Plans & Add-ons
How soon can I change plans after sign up?

My husband signed up for Koodo on black Friday. It took so long (5 days) to get his email that he missed out on the plan deals. He called and they said they couldn't apply it now. Being that you can change your plan once per cycle, does his sign up count, or can he still change his plan within this billing period?

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Bernard Koodo
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scameronBeginner
asked in Plans & Add-ons
Trying to add a 6th line, online storefront wont let me

I’m trying to add a 6th line to my account, but I’m having a lot of issues with the kodoo website and would prefer to save the fee of calling an agent.I get logged into my self serve easy enough, but when I click the shop drop down, and try to select either plans or bring your own phone it loads the page but immediately loads a pop up over top asking me which line I’d like to get an upgraded phone with:  (names and numbers edited out)I don’t have the option to close the pop up, or click outside it to get back to the plan or bring your own phone page, all I can do is select one one of my lines, I am unable to add another bring your own phone line like I’m trying too.Any advice?

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Flo Koodo
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eric bOrganizer
asked in Plans & Add-ons
Can I send SMS messages to Canada or US while in US?

HiI have the plan below.While I am in the United States, can I…Text a Canadian number for free? Text a US number for free?ThanksEric 

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illoConnector
asked in Plans & Add-ons
Does the Unlimited Long Distance Pack include cellphones?

The website doesn’t mention if calling cellphones in the participating countries are included in the Unlimited Long Distance Pack. Usually, calling cellphones comes with an extra charge in other companies. Is this the same with this perk? Or are both landlines and cellphones included?Many thanks in advance!

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SSJOrganizer
asked in Plans & Add-ons
Changed plan and lost discount.

Hello. I am so confused with all the options and technicalities. It is like solving a puzzle trying to change your plans. I didn't realize I could keep my $20 per month discount if I changed rate plan to one with the same cost as my current one. I chose a cheaper plan ($45/month) when I could have picked the Can-US $65 per month plan at the same price with discount. Mod is there anyway you can assist me with making that switch please. I would have chosen that if I had known the “trick”  about picking a plan with the same cost to keep the discount. Any help is appreciated.  

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Flo Koodo
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DDScottOrganizer
asked in Plans & Add-ons
getting the dreaded "unable to pick a perk"

trying to change my plan to the 45$ for 60 Gigs 5G plan and the long distance perk . Can someone help so I can change to start it right away?

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rd2023Connector
asked in Plans & Add-ons
Not getting 5G service on new Pixel7

Just upgraded my phone and my wife’s to the Pixel 7 and upgraded our plans to 5G. However, my phone doesn’t appear to connect to the 5G network. At one point my wife’s phone and mine were right next to each other, with hers getting 5G and mine staying on LTE. As far as I can tell all the settings on the two phones are identical. I’m at a loss to figure out the difference.

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BCCoach
asked in Plans & Add-ons
Easy Roam ???

Here are my add-ons:Easy Roam US - PayPerUse Access On → $0Easy Roam INTL- PayPerUse Access On → $0International Data Roaming → $0Pay-Per-Use Intl Long Distance → $0International Voice Roaming → $0I am confused since I got it for free on my add-on. Does it mean I can roam for free? I read about the Easy Roam and there is a daily charge for it then it uses your own plan with a cap but with my add-ons I am confused now.

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Flo Koodo
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jayjayellBeginner
asked in Plans & Add-ons
Question about plan change

Good afternoon,I am trying to find out if changing my plan to options I see online will result in any extra charges. Everything I read says they MAY or COULD, but I want a solid answer.I recently changed my plan a month ago and received a CPO phone along with my plan change with a Tab Bonus cost but no monthly tab charges.The plan change options I see online are cheaper than what I am paying now for the exact same features. I just want to make sure before going through with a plan changed that I won’t be hit with a huge charge.Thank you.

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Flo Koodo
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catharusBeginner
asked in Plans & Add-ons
Loss of promotional credits

Hello, if I currently am on a plan that is $65 per month and has $20 in promotional credits per month, is the $20 per month promotional credit retained if I switch to a different $65/month plan? It looks like this is probably the case but I wanted to check to make sure. 

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Bernard Koodo

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