Plans & Add-ons

Hello KoodoI need to talk to a Koodo representative . how can I talk to a representative? 

Hello,I have a US plan with easy roam and I cannot place any calls while I am in the US.Also, my network keeps disconnecting.  The only way I can use data or text is to disconnect and re-connect.What is going on?

I would like to move to a monthly plan 

Hi all! We are trying to add a US plan to our CND phone, we can’t seem to do it and the “book a callback” is not calling us back. We prepay monthly if that helps. I have tried to just add the $12/day plan but it won’t allow me. We leave Sunday am and have been trying to do this for 4 days now, any ideas will be GREATLY appreciated. Thanks 

I purchased Stream + today, and it is supposed to include Apple TV+. When I go through the activation email to set it up it says service not available in my country or region (Ontario, Canada). Was I sold a service that isn’t even available to me?

Hello Folks, I am unable to recieve incoming message while roaming even after activating easy roam. Can someone help me in this? Many ThanksSiddharth

I used to use wifi calling on my Pixel 6. I just bought the iPhone 14 Pro and I’m trying to enable wifi calling but when I do, it just returns a message saying “To allow wifi calling on this account, contact Koodo”.I would love to contact Koodo, but I can’t. I can’t make phone calls due to my hearing, yet I can’t seem to contact Koodo in any way. The only option is to schedule a callback, which I will not be able to answer. This is the least accessible company I’ve seen. 😡Anyone know how to resolve this or get assistance in a digital way (chat, email, text, etc)?

Hi, I have easyroam international and all the things activated, data is working and text messages are incoming but I get Error 8 when I try to send texts. I've restarted and rebooted my phone and status same, no texts go out. Agree with other customer why is there no documentation on Error 8?! @Koodo please help! 

I want to add a line ( my mothers cell ) to our plan for easier management however she is already a Koodo customer.  If I add a line online  will they still be able to transfer the phone number and then just close my mothers account?  

I am currently traveling outside of Canada for a period of 3 months. I want to place my pay-as-you-go plan on a seasonal hold and remove my SIM to replace it with one connected to a local carrier. My SIM would be returned and the seasonal hold would be removed in December when I am back in the country. Is this possible? Can the seasonal hold or plan be in place while the SIM is out of the phone?

I’m considering switching to Koodo from FIDO and the plan ($60/month for 20G) says on the website description that “Pay-per-use rates apply for multimedia (picture and video) messages. Excludes premium and subscription-based messages.” What does that refer to?

Hi, how are you? My name is Jenna and I am a Koodo client during summers but live out of country. I keep my phone on travel mode or whatever when I am abroad so that I can keep my phone number and buy a package each summer when I am in Canada. I am trying to arrange the travel hold, but am unable to do so online. A representative from Koodo gave me a phone number so I could arrange this when I returned home last month, but when I call the number a recording tells me I should go to the website and have the robot call me. As you likely know, this option is only available for Canadian phone numbers, so I have ended up in an endless loop of calling and being hung up on by the recording, or telling the robot to please call my Colombian number and being declined this option.The robot suggested I try Facebook and, while this feels incredibly unsafe and irresponsible, I think it’s my only option to try to change my plan to the travel freeze setting for the year.  Please help!Jenna Humphrey 

Hey so I had the 10gb for $60 and I consumed it all 10 days before my bill cycle, so I upgraded to the 20gb for $60 because there was an offer. I have been using data since but my usage is 0. How is this? Am i being charged extra for each mb? Or will I be charged for the next one?

Hey Koodo Gang, There are 3 subscribers on my account.  One of the plans has been on seasonal hold for over 4 years.  I would like to delete/remove that phone number (subscriber) from my account as it was my son’s and he no longer uses it.  How do I do this?

I recently move my plan to this plan of $60 per month for 20G. I got 4G instead and it’s annoying. My previous plan was $48 for 5G. 

Hello every one,I am outside my country (Canada) and I put temporally my phone on seasonal hold ( paying only 15$ per month). I will be in Canada tomorrow , back from abroad , and would like to activate my phone on the old plan to use once in Canada. Can i only change plan and the phone will be activated on the spot or do something else? . Thank you so much

I would like to switch plans with my wife but keep my phone and my number is this possible? 

Long time monthly customer with paid off phones (mine and my husband’s)  I must upgrade our iPhone 5s to an iPhone 11pro, may I keep my same great Koodo plan 6GB/$40. I’d probably go mid tab, or would I have to pay full up front to retain my plan? Also would I just transfer the same nano SIM card from old to new phone? Thank you 😊  

I’ve been using the Back-to-school Koodo promotion of $40/month for 10GB, since August 2021. This promotion claimed that this rate is available to me for up to 24 months. However, I was suddenly told that starting from my July 2022 cycle, my plan rate would increase by $5/month and I would have to pay $45/month before tax.I understand that phone bills are rising along with other living costs, but what about the terms that you guys promised when I signed up for this plan??? Shouldn’t the raise not apply to the promotion duration of 2 years??? I did not sign up for $40/month for 11 months + $45/month for 13 months. I signed up $40/months for 24 months. This is unfair. Please change my bill to the promotion rate that I initially signed up for. The koodo customer service has been horrible, and I have been unable to reach any helpful agent. The chats have been useless. PLEASE get back to me. Thank you.

I got a new iPhone 13, I activated my sim and plan to the phone I’m currently using (iPhone 8) I tried putting my SIM in my new phone and my service won’t work on it. Do I need to phone customer service? Or go to where I got my plan? 

I am travelling to the US soon and wanted to put Easy Roam on my 2 phones to be able to text each other and call when required while away on holiday.  I am wondering if my one phone has a data block for pictures on it can I still use that phone with easy roam?

HI ,I have added the package for international calling .but it is still not activated.please help me with activating that service

I have a monthly plan that has Unlimited international messaging (text & picture) does that apply to sending as well as receiving  texts while in the USA

When my existing Netflix account is transferred, do I need to change Netflix login email address to the one I am using for Koodo?

I’m having trouble activating Discocery+. It’s been 4-5 days since signing up for Stream+