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All discussions about Koodo plans and add-ons.

  • 1,063 Topics
  • 3,767 Replies
1063 Topics
Z
zzzsBeginner
asked in Plans & Add-ons
Incorrect roaming charges

Hello, My plan includes 2000 Long Distance Mins (China + HK), but I still got $87.5 for 24 mins of airtime charges.That should be included in the plan and should not be charged separately.And I’m oversea can not get a free call back, anybody help?Or any one have Koodo’s customer service email address?Thanks

2122
A
2 years ago
R
ReniCoach
posted in Plans & Add-ons
International roaming (Bulgaria)

On my account I have International data roaming and International voice roaming enabled and will be traveling to Bulgaria for two months.  I will use wifi for data and won’t make calls from my Android phone but I will need to receive text messages.  I will have my Canadian cell phone with Koodo sim card and another phone that will have a Bulgarian sim card and number. How can I can I receive text messages on my Android cell phone with Koodo sim without incurring the $15 a day charge?   If I leave International data/voice roaming enabled on my account will it automatically charge me $15 for the day if I receive a text message from Canada?  If I turn off International data/voice roaming will my Koodo phone receive text messages?  I’ve seen on the web site that there is a $0.60 charge (I assume that is for sending a text) and a $0.25 charge for incoming text under the pay-per-use.  Is this correct?  Will turning off International data/voice roaming on my account switch my International us

28615
R
2 years ago
D
draxBeginner
asked in Plans & Add-ons
Is Tahiti covered in easyroam?

Koodo easyroam’s page says French Polynesia is covered. But in the list of countries that are not covered, Tahiti is listed.Telus easyroam page says French Polynesia and Tahiti are covered.So what is it?(Tahiti is an island in the country of French Polynesia).Thanks.

601
M
2 years ago
J
Jess7280Beginner
asked in Plans & Add-ons
tablet that has no updates

I currently pay monthly for a tablet (Huawei) I've had it a little over a year. My boyfriend recently came to me and told me he can't use his tablet cause it won't update. Apparently there hasn't been new updates for this tablet in a couple years. So basically I'm paying monthly for a tablet that is no good to us. He can't use Netflix etc. What can I do?

1955
G
2 years ago
M
MarkConnector
asked in Plans & Add-ons
Where is the check out button?

Hi,I’m an existing bring-your-own-phone customer.I want to change my plan.After I picked the new plan, it prompted me to add a phone.I don’t want a new phone.How can I proceed to check out?Please advise.Thanks.

1592
M
2 years ago
D
Del226Beginner
asked in Plans & Add-ons
adding data

Can I ad data without changing my plan? I just need a couple of extra gigs to see me thru to the end of next week.

1573
D
2 years ago
S
ShivaHajiAdvisor
asked in Plans & Add-ons
Traveling to USA

Hi there,I will go to USA for a short 5-day trip, end of Aug. I need keep my service (data ) with Koodo while I’m in the US. Any tips? What’s the best and cheapest way  to expand my current plan? Should it be added via activating Internationals Data Roaming?I appreciate any help. Thanks 

2623
Bernard Koodo
2 years ago
S
ShivaHajiAdvisor
asked in Plans & Add-ons
service in USA

Hi there,this is the second time that I’m asking this question but unfortunately I didn’t get ant responses yet.I will go to USA for a short 5-day trip, end of Aug. I want to keep access to my service (data ) with Koodo while I’m in the US.  What’s the best and cheapest way  to expand my current plan? Should it be added via activating Internationals Data Roaming?I appreciate any help. Thanks 

1041
Boa_Guy Koodo
2 years ago
H
helmaBeginner
asked in Plans & Add-ons
activate international calling

I want to activate international calling from my number. I dont have any addons in my account , but would like to make calls in case of an emergency.

1966
Bernard Koodo
2 years ago
A
Andrew_TBeginner
asked in Plans & Add-ons
Difference between Tab Basic, Tab Mid and Tab Plus?

Hello everyone,I am writing to make some clarifications about the 3 types of Tabs as mentioned in the title. I have not found any comparison being made between these 3 types. The Koodo website doesn’t have any information either.I intend to sign up for a $0 upfront tablet plan, with $15/month for 4 GB data. They ask which Tab I want to choose. The monthly fees for the Basic, Mid and Plus are $10, $15 and $33 respectively.Firstly, if I choose the Basic plan, does it mean I pay $15 (4GB data) + $10 (tablet) per month = $25/month?Secondly, with the difference in monthly Tab fees, does it simply mean I pay off the tablet quicker with Tab Plus as compared to Tab Basic? In other words, if the tablet is worth $305, it means Tab Plus takes 305/33 = 9.2 months to pay off, and Tab Basic takes 305/10 = 30.5 months?But doesn’t the tablet plan state that you pay up to 24 months only? Why does it exceed to 30+ months for Tab Basic?Lastly, does the tablet plan have a contract or can it be terminated

95483
Allan M
2 years ago
N
NickegrBeginner
asked in Plans & Add-ons
stream+

Does steam+ run off my home network or off the data on my phone plan?

1251
M
2 years ago
K
koodo22Beginner
asked in Plans & Add-ons
Change Base Plan for Existing Plan

I am not able to change existing base plan $30 at 4G speed to $40 at 4G speed. How can I just pay the difference amount and use the updated  base plan  $40 at 4G speed with the same plan expiry date?  This feature is available with Rogers, Chatr. I do not want to forfeit existing amount and start a new plan.  2022

1902
BobTheElectrician
2 years ago
W
wyldchyld2Organizer
asked in Plans & Add-ons
A rate plan change is scheduled

While looking at different plans, I instantly get a pop upA rate plan change is scheduled Does this mean my plan is going up in price?

3874
W
2 years ago
C
Celina85Beginner
asked in Plans & Add-ons
can not remove add on roaming

I accidentally added roaming service and tried to remove right away but it won't let me.Those four add ons that I want to remove.International data roaming Pay per International long distance Koodovolte accessInternational voice roaming.I am abroad already. How do I get rid of them on my plan?I am scared to be charged for receiving voice mails and texts.

1332
M
2 years ago
D
Dan720Beginner
asked in Plans & Add-ons
Inaccurate Data locked/Trash customer service

My data just locked at 4.3Gb. My plan is for 8Gb. Why? I just want to send an email to get my issue resolved, but instead i guess we'll air our dirty laundry here. Koodo, your robot is useless. All of your customer support requires internet... I've had multiple issues with your trash data service, and guess what.... I can't get through to customer service if I have no F**king data. I'm not waiting 4hrs for a call back I can't even schedule without internet .I've had no issues for years, so I don't want to leave, but you're working on strike 3.

1105
Dinh
2 years ago
T
The6ixBeginner
asked in Plans & Add-ons
Roaming charges- Voicemail

News to me, but when roaming, accessing voicemail is considered a call. Is this normal? I got tons of spam voicemail and now I’m being charged for it.

1632
Jru Gordon
2 years ago
S
SwaggyAceBeginner
asked in Plans & Add-ons
upgrad to a plan with more data, how’s the data gonna work?

I just upgraded my plan from 8GB to 15GB. Bill cycle still have two weeks left. I’ve used the 8GB from my old plan. After I switched today, will I get more data from my new plan for the rest of my cycle days? Thanks

543
Flo Koodo
2 years ago
S
Steph 262Advisor
asked in Plans & Add-ons
Upgraded Plan, Data still paused

I used all the data on my plan (again) so decided to upgrade to a plan with more data.  Old plan had 2GB, upgraded yesterday morning to a plan with 6GB.  Received the email confirming the change, but when I log into my account it tells me the data is paused and gives me the option to pay to purchase more data.  My plan resets on the 5th. Since it prorated my charges for the month, shouldn’t I have access to the extra 4 GB from now until the 5th?

3936
S
2 years ago
B
BeejaysooConnector
asked in Plans & Add-ons
Koodo Contract

Where can I see a copy of my Mobility contract with Koodothanksbj

812
B
2 years ago
N
NatsuBeginner
asked in Plans & Add-ons
I have a question regarding that Tab Plus

Hi! I’m wondering if I could do this:I’m planning to buy a new phone, and the retail price is around $1,000. I also have a limited time offer that says the phone will cost around $700 and $0 upfront if I’m going to a Tab Plus. I’m also planning to upgrade my plan to have some data on it. Now, my question is: Can I pick the Tab Plus then pay the $700 right away? Or Am I being charged $300 if I pay the tab at full right after buying it?I hope you can understand my question, sorry and thank you to those who will answer.

1291
Flo Koodo
2 years ago
A
AJ42468Beginner
asked in Plans & Add-ons
When Using Easy Roam

I have an iPhone. When using “Easy Roam” should I turn on roaming in my settings → Cellular → Cellular Data Options → Data Roaming On/Off?

991
Flo Koodo
2 years ago
L
Lola-vtRockstar
asked in Plans & Add-ons
data limit decreased after changing to a new plan

Hi everyone, I had 10 gb plan, Wednesday l changed for a 12 gb but the limit that appeared in my account was 4Gb. Yesterday l changed to a new offer, 15 gb, but still remains the 4gb in my account. My billing cycle finish next 5th August. My data consum till now is almost 4gb and l've been beginning to be charged for extra data use from yesterday. How l can modify that 4gb limit that stills appears in my account after changing plans?? Thank you

1855
L
2 years ago
A
AJ42468Beginner
asked in Plans & Add-ons
Easy Roam

I added easy roam to my phone. I have another phone on my account. I added easy roam to it as well. Do both phones get charged the daily rate?

582
A
2 years ago
S
SassyfryBeginner
asked in Plans & Add-ons
additional data

Is there a way to add more than just 1GB of additional data? I know I will need more, and I would like to add a bunch at once, but cannot seem to find it.

2705
Flo Koodo
2 years ago
E
EStevensBeginner
asked in Plans & Add-ons
Activating international calling

I’ve added the $5 1000min International LD Add-on (CHN, HK, IND, UK, BD, MEX) and when I make an international call it says international calling is not activated.  I don’t find the international calling addon on the listed available add-ons. Please help. Thank you. 

1832
Bernard Koodo
2 years ago

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