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All discussions about Koodo plans and add-ons.

  • 1,103 Topics
  • 3,969 Replies
1103 Topics
D
denialsBeginner
asked in Plans & Add-ons
Stream+ and existing Netflix credit

I'm interested in the Stream+ add-on but wondering what happens if you have existing credits on your Netflix account (for example, from a Netflix gift card).Most likely, the billing is switched over to Koodo / Stream+ so your credits remain attached to your Netflix account, and will kick back in if you leave Stream+. But I would like confirmation of what happens. It would be nice if the “Learn more...” page for Stream+ explicitly covered this situation.

1762
Bernard Koodo
2 years ago
E
EmiliePConnector
asked in Plans & Add-ons
Data Top Up

I’m looking to top up my data for an international trip (to the US - have already added roaming) but can’t seem to find a spot on Self Serve where I can do that...

1202
E
2 years ago
S
sockBeginner
asked in Plans & Add-ons
data

so i just switched to a plan with 20gb a data, and i had no data before this, why wont it work? do i have to wait till the new billing cycle for it to go through?

1053
Bernard Koodo
2 years ago
C
Craig 2022Beginner
asked in Plans & Add-ons
how can I get them to call me back in some kind of reasonable time - like TODAY ANY TIME - they are open

how can I get them to call me back in some kind of reasonable time - like TODAY ANY TIME - they are open

1523
Sophia
2 years ago
M
MooseheadlukeBeginner
asked in Plans & Add-ons
What is the $5 Int'l Long Distance Saver add-on?

What is the $5 Int'l Long Distance Saver add-on?What countries can you call from Canada with it? I cannot find any details on it on the Koodo site.In short, what does my $5 get me???

29042
M
2 years ago
arykntca
arykntcaConnector
asked in Plans & Add-ons
Limited time off : Get 15 gigs for only $45/month. Plus, get $50 in savings when you shop online.

Is this offer still alive ? How can I get this offer ?  

917
D
2 years ago
M
Matt 105CBeginner
asked in Plans & Add-ons
Parental Data Block

How can I turn the data off on my sons phone?

981
D
2 years ago
S
srbeelBeginner
asked in Plans & Add-ons
Inrenational Calls

One of my lines cannot make international calls! Please fix.

612
Bernard Koodo
2 years ago
E
ExtremeAdvisor
asked in Plans & Add-ons
Can I change my plan If I'm paying for a phone on tab?

Can I change my plan If I'm paying for a phone on tab? Or am I locked into the plan I get with the phone? Also, If I am on a plan without a tab can I just add a phone tab to my current plan?

1782
D
2 years ago
Anne Wong
Anne WongBeginner
asked in Plans & Add-ons
data plan

I have a monthly prepaid data plan, 5 days before the next top-up, I ran out of data, what options do I have?can I purchase data booster adds-on to last me for the next 5 days without incurring expensive over usage charge?

1121
Sophia
2 years ago
E
EEOBrienBeginner
asked in Plans & Add-ons
Streaming add-ons

I am just wondering how the streaming add on offer works.  I already have a Netflix account, does my existing account just get connected to my Koodo account, or do I have to close out my existing account and just start from scratch with the Koodo offer? 

1744
Bernard Koodo
2 years ago
E
ExtremeAdvisor
asked in Plans & Add-ons
Is a phone from a tab plan unlocked?

If I get a phone using the tab plan will it become an 'unlocked' phone after the 24 months? Also would it come with any kind of warranty?

1631
M
2 years ago
P
Paula 84Beginner
asked in Plans & Add-ons
Error 8

Hi, I am in Europe for my vacation but my roaming is not working properly.  I am in the local network but I cannot send a text message, it's saying error 8, what does that means? 

2128
Boa_Guy Koodo
2 years ago
R
ReniCoach
asked in Plans & Add-ons
Changing "add-ons" but system won't let me do it

I’m travelling overseas on Tuesday August 30th but the Assist is only offering call back on Wednesday.  I need to turn off EasyRoam and International data.How can this be done this evening or early Tuesday morning?

1267
Boa_Guy Koodo
2 years ago
M
MarkoRBeginner
asked in Plans & Add-ons
Call Forwarding Setup

I am trying to setup call forwarding using the *21 then the number to forward to then the # key.Keep getting the call can not be completed as dialed. 

1051
Boa_Guy Koodo
2 years ago
K
KD202208Beginner
asked in Plans & Add-ons
enabling international calls

I’ve purchased an add-on for international long distance, but when I try to make a call it says international calls are not enabled and I don’t see anything in my self-service add ons to enable it. I’ve scheduled a call back for later but I need to make an international call urgently. Is there any other way to get it enabled?

4125
K
2 years ago
M
MjolnirPBeginner
asked in Plans & Add-ons
Roaming: cost for local callERS when calling me

Hi,simple(?) question: do local people calling me while I am roaming in their country pay as if it was a local/national call for them or as if I were in Canada?Thank you!

562
M
2 years ago
B
Bigsurf65Beginner
asked in Plans & Add-ons
if I don’t activate roaming before heading to U.S. will I still be able to see calls and texts as they come in?

Hi, if I don’t activate roaming before heading to U.S. will I still be able to see calls and texts as they come in?

531
D
2 years ago
Michael Newhook
Michael NewhookBeginner
asked in Plans & Add-ons
How do I add a Roaming package to my account?

How do I add a Roaming package to my account? I follow the instructions on the website and it says I have to press the “add to plan” button but I do not see one. 

731
Boa_Guy Koodo
2 years ago
Ndrober
NdroberOrganizer
asked in Plans & Add-ons
Unlimited international messaging (text & picture)* - How does this work

I have  Unlimited international messaging (text & picture)* noted on my plan. I have 20GB of shock free data included on my plan. Am I able to text someone in the US for free and also have their incoming texts be free? I am confused on what the asterisk is at the end?

685112
Ndrober
2 years ago
R
R4z0rC4tY4rNBeginner
asked in Plans & Add-ons
removing a former friend

Currently had a big fight with a friend that I've been supporting for a while and he is avoiding me. My question is, how do I remove him from my plan since I'm his benefactor.

2924
G
2 years ago
L
leon_Beginner
asked in Plans & Add-ons
Roaming options other than Easy Roam?

I’m travelling to the US and am planning on staying there for ~ 1 month. Easy Roam is $12/day and is way too much for a long periord of stay. Is there any other plan or add-on that includes roaming in the US?

1162
BobTheElectrician
2 years ago
Rachelle Niemela
Rachelle NiemelaBeginner
asked in Plans & Add-ons
New plan - free oversees minutes

I just bought a new phone and went onto a koodo plan while travelling (my previous phone died in the rain). The rep tried to sign me up to a free plan for 1000 oversees minutes, and his screen kept crashing, so he told me to go online to find the offer and get it there. I’m home now, and looking at my account, but can’t find that offer anywhere. Was he wrong is saying I could access it myself after?

792
Rachelle Niemela
2 years ago
O
OfsBeginner
asked in Plans & Add-ons
how to check remaining LD minutes

I have a LD calling add-on. But i can't find any option to check remaining minutes.

831
Dinh
2 years ago
N
NobuuBeginner
asked in Plans & Add-ons
i just change my plan to get 15gb for 45$ but my data usage show that i only have 3gb?

My last plan was 2gb for 35$ so i dont know where the 3gb come from. 

991
Boa_Guy Koodo
2 years ago

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