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Error 8

  • August 28, 2022
  • 8 replies
  • 266 views
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Hi, I am in Europe for my vacation but my roaming is not working properly.  I am in the local network but I cannot send a text message, it's saying error 8, what does that means?

 

Best answer by Boa_Guy Koodo

Hi there, @Paula 84  We have looked into your account, and you don’t have all the roaming add-ons added to your account, That is why you are not able to roam. You will need to add them in your Sefl serve.. It should fix your issue right away. 

 

 

Here are two helpful articles: 

 

    This topic has been closed for replies.

    8 replies

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    • Dennis
    • Mobile Master
    • August 28, 2022

    Are you using easy roam? 

    Does calling or data work? 

     

    Are you able to manually select a different roaming carrier in your network settings? 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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    • Paula 84
    • Author
    • Beginner
    • August 30, 2022

    Everything is working just cannot send a message.

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    • Goran
    • Mobile Master
    • August 30, 2022

    Try roaming with another carrier. It may be an issue with the carrier you’re currently on. 

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    • Paula 84
    • Author
    • Beginner
    • August 30, 2022

    Nope. I tried all 3 and still not working

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    • Dennis
    • Mobile Master
    • August 30, 2022

    Try your sim in a travel mate's phone and see if texting works

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Boa_Guy Koodo
    Forum|alt.badge.img+4
    • Boa_Guy Koodo
    • Koodo Alumni
    • Answer
    • August 30, 2022

    Hi there, @Paula 84  We have looked into your account, and you don’t have all the roaming add-ons added to your account, That is why you are not able to roam. You will need to add them in your Sefl serve.. It should fix your issue right away. 

     

     

    Here are two helpful articles: 

     

    D
    Forum|alt.badge.img+4
    • Dennis
    • Mobile Master
    • August 30, 2022

    If all the roaming add-ons are not on the account could the OP use roaming data or calling with only texting not working? @Boa_Guy Koodo 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Boa_Guy Koodo
    Forum|alt.badge.img+4
    • Boa_Guy Koodo
    • Koodo Alumni
    • August 30, 2022

    Great question @Denis !! OP has Voice Roaming active on the account.. Nothing else, Missing Easy Roam International and US, Also missing DATA Roaming.  There is no DATA or Voice call made at all. So if OP used DATA it was over WIFI.  Edit: OP would at least need DATA Roaming and Voice Roaming to be able to roam PPU. 

    Hope this helps. 

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