I am currently overseas in Portugal. I have easy roam on my plan, I have verified on my self-serve, both international data roaming and international voice roaming are activated, however I am unable to use it.. I have also tried contacting customer support both online and by calling in, however the kodoo assist wants to set up a call with costumer service by sending a text, which I obviously cannot access as my roaming is not working.
Also forgot to mention, I have reset my network settings and also restarted my phone just as was suggested on other community posts about easy roam issues, neither have solved my issue.
If not, Are you seeing/hearing a particular error? Do you find anything when searching for a network manually?
I desperately need this fixed ASAP because I need to be able to receive a code via text message in order to gain access to financial services.
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