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Changing "add-ons" but system won't let me do it

  • 30 August 2022
  • 7 replies
  • 106 views
R

I’m travelling overseas on Tuesday August 30th but the Assist is only offering call back on Wednesday.  I need to turn off EasyRoam and International data.

How can this be done this evening or early Tuesday morning?

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7 replies

M
Userlevel 7
Badge +4

I’m travelling overseas on Tuesday August 30th but the Assist is only offering call back on Wednesday.  I need to turn off EasyRoam and International data.

How can this be done this evening or early Tuesday morning?

You should be able to do it on your Self-Serve account. https://www.koodomobile.com/en/help/easy-roam

D
Userlevel 7
Badge +4

Login into self serve and check your add-ons. 

Then remove the $12 US easy roam and $15 international easy roam add-ons if you have Easy Roam enabled 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Bernard Koodo
Userlevel 7
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@Reni Pls remember removing easy roam from your account doesn’t automatically stop roaming, connecting to the local network in the country of your travelling.  One of the better ways to do that is to leave your phone or airplane mode and/or take out the SIM card. In each case your phone could still connect to wi-fi.

D
Userlevel 7
Badge +4

To turn off international data you can remove the free international data roaming add-on. I think this will stop International data but not US Data.

You can turn off data and data roaming on your phone. But honestly data leakage can still happen. Safest way is to take the sim out of you phone like Bernard said above. 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
R

Thank you guys.  I already removed the US easy roam and international easy roam add-ons. Turned off data and data roaming on my phone. Hopefully it will work. Will find out next few weeks :)

D
Userlevel 7
Badge +4

Becareful. Data leakage could still happen. Especially when restarting your phone. 

 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Boa_Guy Koodo
Userlevel 7
Badge +4

Here is a helpful article: 

 

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