Plans & Add-ons

Just wanted to give a shout-out to Bernadette! Yesterday I called Koodo and got a man on the line who said he was going to put me on a brief hold to confirm my account… and never came back. since you have to wait for a callback, I was annoyed and hung on the line. 30 minutes later, I got Bernadette. She was lovely!!! So worth the wait. She went out of her way to help me with my plan issue and I got it all resolved. Thank you, Bernadette! Will do a survey if it comes through but if it doesn’t, here’s to you!

My order for koodo service and a pixel phone was placed yesterday. Today I received my login details and the number “ 289-423-3828 “ this is not the number I want. I want my old number. My old number is still active with Rogers.When I activate the Koodo sim,*Will my old number port over to KOODO and replace 289-423-3828 ?*Will my service with Rogers terminate automatically at that point?Thankyou. Only been with Koodo 24 hours and I already vehemently despise this company who is too lazy to offer free phone support and the automated assistant is broken and was programmed by a 7th grader. I deeply regret switching to Koodo.Please help.

i wanted to add a new line to my account for my daughter? when asked to add a plan will that add a second plan to my account or will it just be under 1 plan. me and my wife share 1 plan already

I have Koodo prepaid.  I added on US Roaming Text and Talk as I will be in the US for a while.  In less than two weeks, I  (according to my statement) have racked up 152 texts and used 112 minutes.   This is totally untrue.     I also have umpteen texts/contacts somehow to 7723   origin Prod 1 - whatever that is.    Also, friends who have US phones have indicated that when they try to call, they get a message: the number you have called has call restrictions.  I scheduled a callback with Koodo help today and the callback was blocked as SPAM.   So frustrated!

Hi. Any advice on whether I can move from a monthly plan to a Pay-as-you-go? The only issue is this is not possible via self service. I'm tempted to end my koodo plan entirely but would prefer to stay as there has been no issue aside from the cost.

I just added 1000min International LD Add-on (AUS UK, GER, CHN, HK, IND, S. KOR) to my account (Nov 16).When does this take effect? Can I call HK immediately and this will be covered by the 1000 mins?I called HK before I added the add-on. Does that get calculated into the 1000 mins?

Can the Stream+ add on be used on Samsung tv, or does it need to be used with device registered to mobile phone on Koodo network? 

Trying to cut down on cell phone usage and thought it would be easier if I had a landline (Koodo wireless I guess is the option?) I don't want the hassle of having to give out a new phone number to everyone so wondering if I can use my current cell number so it rings through on both devices (current cell and new wireless phone) if someone calls? 

When I try calling my voicemail it says call failed  or error performing this request Unknown error. It has been this way since June or July. I am frustrated because I have tried using self help chat and I scheduled a call back and no one can seem to help me. I am about to switch providers! Please help.

Hi, I’m trying to change my plan to talk and text only (no data).  But the option is not available on Self Serve. Any help with this is much appreciated. Regards, Daniel

I can’t receive phone calls right now, since i lost my phone.But, I can make them from the internet.I want to get a new SIM card and keep my same plan.I want to purchase a used phone from my local community.Any advice on how to get a new sim card would be apprecaited.

KIndly clarify the 24 hour period for Easy Roam. I’m reading some of the articles that say once Easy Roam is initiated it will end at 11:59pm on the calendar it was initiated. As an example if Easy Roam was commenced at 7:00pm it would end at 11:59pm the same calendar day provided the time zone remains the same. And for this example lets say the time zone remains the same. I’m thinking that 24 hrs would mean from 7:00pm one day to 6:59pm the following day.

I am having a Koodo network coverage issue at specific area. (postal code L7C)It is working fine in other areas. Its been a months and still issue is not resolved.Couple of tickets raised but no resolution. Is anybody having same issue?

I would like to clarify whether the 1000 min add on is counted in monthly basis, or only 1000 min is given for the entire contract period?

Added Stream+ want to know how steam from Optik TV app, seems there is no option to use Koodo login. 

I recently got stream+ added to my account and it said that it included telus TV as well. I currently live in Newfoundland,  is that offer region specific? Or is Telus TV available to me here with stream +?

Hi, I am in Peru for visiting my parents, and I would like to avoid any roaming charges, I talked with Koodo via schedule a call, and they told me to remove Easy Roaming from  my account and to turn off my Celular data what i did, but I see  at that my network connection is a local phone providor in Peru. I try to keep in Airplane mode but I need sometimes to connect my phone to a wifi to check my whatsapp message for work, but I never turn on my Celular data. So please I would like to make sure that no roaming fees will be charged, thank you so much for responding.Karin 

Hello,I have paid off my tab and would like to change plans to a lower data plan. I have used less than 1 GB of data each moth over the last three. However, the option to go to a lower plan is not available to me. I would like to switch to the $37.50 at 2GB plan. Please advise. Thank you for your time,D

Can I upgrade to ad free discovery +? And do I can my subscription with Netflix? How do I link my account?

Received an email about this but have not changed services and can not figure out why I received this email’

Hi there, as the title suggests, my wife’s tablet plan is paid off, so can we cancel the associated plan now?  Thanks :)

Hello I have a phone and phone number that I would like to transfer for a Kodoo plan. What are my next steps via online purchase and self-serve. Thanks Melissa

when you add a US roam and talk booster to your base plan how will you know if you are close to your limit Also with Data how will you know when getting close to data being used up 

We have two phone lines. Why are same plan updates not offered to both phone lines?