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Can not change my plan?

  • October 8, 2022
  • 3 replies
  • 254 views
W

I am currently on a monthly plan but I will be out of the country for 3-4 months. Thinking of changing to a $15 plan to keep my number alive. However I can not do it online because $15 plan is not an option online. 

So does it mean I have to switch to a different carrier in order to achieve this? Thinking Virgin Plus.

Thanks

James

Best answer by MilkyWay

I am currently on a monthly plan but I will be out of the country for 3-4 months. Thinking of changing to a $15 plan to keep my number alive. However I can not do it online because $15 plan is not an option online. 

So does it mean I have to switch to a different carrier in order to achieve this? Thinking Virgin Plus.

Thanks

James

You can switch to a Seasonal Hold plan and choose an in-market plan upon your return to Canada. https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling

    This topic has been closed for replies.

    3 replies

    M
    Forum|alt.badge.img+4
    • MilkyWay
    • Mobile Master
    • Answer
    • October 8, 2022

    I am currently on a monthly plan but I will be out of the country for 3-4 months. Thinking of changing to a $15 plan to keep my number alive. However I can not do it online because $15 plan is not an option online. 

    So does it mean I have to switch to a different carrier in order to achieve this? Thinking Virgin Plus.

    Thanks

    James

    You can switch to a Seasonal Hold plan and choose an in-market plan upon your return to Canada. https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling

    W
    • wjw3723
    • Author
    • Connector
    • October 9, 2022

    Thanks for the suggestion. Given that they charge $15/month anyway to Hold my plan, I’d rather switch to a $15 starter plan which gives me at least txt msg while I am abroad - useful for account verifications etc.

    I have booked a call back from Koodo to get this done. If they don’t agree, then I may have to switch to Virgin or Fido -- same $15 plan.  

    G
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    • Goran
    • Mobile Master
    • October 10, 2022

    They should agree unless something changed. Currently, afaik, changing to a starter plan just requires a Rep. I'd say go prepaid, as that's the better 15 dollar plan, but that's more work than switching to the starter.

    I really think they should bring the seasonal hold back down to 10 since, as you said, you may as well go starter for the same price.

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