It looks like a legit number that is used by Koodo/TELUS. 

Here is a helpful article: 

thanks. Went through that, but there weren’t too many details on how to tell. Is there a way to confirm the call was actually from the telus team it was supposed to be from and the number was not faked?

can i call you 

Please start a new thread and tell us what your issue is.

Not really. The best course of action is to make sure that you are talking to the correct party - such as if they call you, they should at the very least know your first name, or your house number, birth year, or something that some random scammer couldn’t possibly know.