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I'm trying to add another line on my bill, for some reason it isn't allowing me to do so just keeps trying to upgrade my current lines. My bill  is always paid and haven't had any issues in a few years. Ice been a koodo customer for 11 years. Please help me.

Do you see this pop up when you go to start the transaction? The top one should take you to the upgrade prompts, the bottom should take you to the add-a-line prompts.