Plans & Add-ons

Confused over “add a line” and/or “share an account” when looking a plan add-ons. Trying to find out if I can add my wifes phone and number to my account and how much extra it would cost per month. Ideally we would like to share minutes and data as she seldom uses her phone and I have more than what I need. Not sue if this scenario is possible with Koodo and if so what pan or add-on is it called.

I switched plans and added more data to my plan on my usage it is still only showing I have 8g of data? I did this change almost 2 weeks ago, why isn’t it showing the change on myaccount? Says I’m about to run out of data. By when I click on my plan it shows 20g on my current plan? The same for my daughter I switched hers also and it’s Doing the same for her as well

I'm curious as to why Koodo Mobile doesn't offer data add ons like the other service providers I've been with? Why won't they allow their customers to just buy 1gb of data if that's what they prefer over a monthly commitment?

Good morning,I am a long time existing Koodo customer and recently got the $65/50gb with bill credits when I purchased the new Pixel 7 phone.  While the phone has not shipped, my plan has been activated, however, I only show 13.3gb on my plan.  My question is, will this change on my billing cycle or is this suppose to be activated right away? My usage updated right away but it is now showing as 13.3gb and I cannot get a hold of customer service to fix this problem.  Any help is greatly appreciated.  Thank you!

 I changed my plan a few days ago to a 50GB/month data plan but my usage data chart has changed from 12GB that I had before to 15GB instead of 50GB. What is going on? And why can’t I ever schedule a call back with Koodo, it’s ridiculous! ​​​​​  

I will like to pay the $50 fee to take out the second number out of my account without the consent of my husband. How do I do that?

I updated my plans for both account  and ordered online iphone 13 on Sunday. But still awaiting how long it take time to deliver and i when my plan will update.

Hello,I already have KOODO sim. How can i get koodo number and add line into my current account?Thank you.

I recently changed my plan and got unlimited long distance calling ti few countries, but when i try calling it says international calling not enabled, 

I am leaving Canada tonight and I want to hold my plan for 3 months. 

I’m travelling to Mexico and added the Perk of Unlimited Internstional SMS/MMS messages to my monthly plan. Does this mean I can send SMS/MMS for free from Mexico to my homeland Canada? Or will I be charged roaming? And when does the plan kick in? Is it immediately? The wording of the Perk is confusing…

I was able to connect with a Rep yesterday to get data added to my plan. He said that it has been added to my 2 lines  but I don’t see any data added to $20 plan. I was told that I will be able to see it in 15 minutes but i don’t see it yet. Please help.

What happens if I remove add-on: Pay-Per-Use Intl Long Distance ?Does that simply stop/block outgoing long distance calls from happening?

Hi, I just submitted an order for a new activation for a plan that is on sale only today. I just ordered a SIM. The email in which I need to create a Koodo account has not arrived yet.I would like to sign up for this plan for another line as well, so should I submit a new request or wait for the email that enables me to create a Koodo account.My worry is that if the email for creating the account does not come in then I may lose out on the plan sale.Please help.

I’ve switched 2 lines to Koodo last week. Turned out second line can’t make calls, send/receive text messages. I’ve made research → checked number’s transfer status and saw that it was canceled. It doesn’t let me to initiate transfer either. Scheduled callback with KOODO and they didn’t call me back. Very poor customer service. If I don’t get help ASAP, I will be going somewhere else. 

Now that many plans don’t have international texting included, is there a way to block or limit the sending of texts that aren’t included in the plan? 

How is it that you offer ' Cyber Monday 50 GB for $45 with bill credit for 24 months.1 + FREE iPhone 11 with the Tab for 24 months and then when you agree to purchase Koodo then says you have to have a $60 monthly plan?

So Before activating my cell number, I used referal link, It said the next step would be activate line and then add cell number on the same page: I went to the store, activated line, but when I went to that page, it was broken, I refershed the page, that option was gone. I went to emails, to check if I got any emails, But there is nothing. Can someone please help.

Hi,I am transferring my number to Fido, however, it show that I have current port, and cannot have the transfer done. Can you help me on canceling the current, or call me back?BTW, I cannot find your contact number anywhere on this website which is quite disturbing.My Koodo number is 9024718830. Waiting for the answer!cheers! 

Hello,At store getting an offer of $30 to get 20GBs but as I am exisiting Koodos user so they are not giving asking to connect on self serve.Serve serve is in loop and like usual not helping or should say willing to help.Not left with any option but to port to other providers who are offering this deal.I have to do this today.If you can help then I want to change to 30 - 20 plan and also like to get another number which I am getting @25/month for 20gbs with 15 months discounted offer included.My no. Is 7788721910, if you could help then kindly help else I will be left with no option but to move to other provider. 

How to add to a phone i recently purchase on line?

Hi, If I get the $5 a month plan for Iran, will the charges to mobiles and landlines be 10cents a minute? The plan does not say what the rate would be after $5 and if ther is a difference between calling mobile vs landline. Thank you

I need to call international ASAP.I tried to add-on ‘pay per use ~~’, but i couldn’t find this option.please help me ASAP

I just switched over to Koodo and got a new Google pixel 7. I noticed the video calling button is greyed out and the settings for video calls on the pixel 7 are non existent. Is this something that Koodo does not support? I certainly was not notified of this when switching over if that's the case. I had to install meet to video call but I can't video call with anyone that doesn't already have it.  If this is a limitation of Koodo, can I upgrade to it as an add on or something? It's important for work emergencies.  Thanks.

I am looking to switch to Koodo while there are promotions on but I am away traveling and do not have a Canadian number to accept incoming calls. The Sim card currently in my phone is an Italian number but I have outgoing international calling available.  I could reach Rogers no problem but cannot call Koodo. The chat bot can't answer questions I have and a rep would have to activate the plan I want if they are even able to match it. Plus add an add on that is different than what comes with most of the new plans. I tried scheduling a call back last night after my Facebook message had no reply. The call back never went through. I also couldn't get the chat bot to tell me what time zone the call would be in. It just said 9:30 pm was the earliest available. I'm assuming the calls would be in eastern time but there was no indication of that and I did not receive the call anyways.  I have tried switching to Koodo before and by the time an agent got in contact the promotion was over and they