Plans & Add-ons

I received messages from koodo about streaming - I sent an email to koodo asking if this was spam as I don’t stream anything - no response - next thing I know I’m being charged for streaming, an extra $50 on my bill!!   I scheduled a call back as Koodo does not recognize easy Customer Service as important.  I spoke to the gentleman asking how this happened.  His response was to walk me through removing this from my managed add-ons which I did.  I told him I sent a message earlier indicating my spam concern - he put me on hold, came back and said he wasn’t sure how it happened.  I said I would not be paying anything for any streaming….but of course, my account was never adjusted.  Now I have to schedule yet another call back to fight the extra cost charged to may account.  Is this how Koodo conducts business?   

I pay $5 extra a month for visual voice mail. Yet for the last several months I have received the error message: unable to access visual voicemail. It was implemented and it worked and now it doesn’t. I am still paying the charge on my bill for this service I haven’t received for a while. Do I need an app? Is this gatekept by the make of my phone? If it’s just the fact my phone is too old I’ll unsubscribe.

My mom bought a $65 plan that comes with a new iphone with the intent of using the $65 plan with her old phone, and giving me the new phone to use with a “bring your own phone” $35 plan. Is that allowed? Or is the new iphone locked to the new $65 plan?

Hello,I bought an iPhone 11 128 GB under a 2-year contract with Koodo on Dec 22nd , 2020.  I have been paying $45 for the plan and $33 for the device on monthly basis during the last two years. The 2-year period was completed in Nov 2022, but I am still being charged for the device. I was charged for Nov and Dec this year while the contract was terminated in Nov 2022. Any action should be taken from my side? Is there any contact number that I can reach out to resolve the issue?Thanks -- Shiva

Just a question,  if I remove easy roam from my add on in self serve does it automatically go to pay per use and do I have the option of reactivating it in the self serve if I need it in the future,  thanks  

 I was talking to my girlfriend in mexico and when I hung up due to some call problems and tried to call her again it was giving me this error. I can't see the pay per use add on in my self serve and I have 1000 min enabled international. 

I just changed my rate plan at t my beginnging bill cycle date. This is my first bill and the bill came up to me today. I saw it but i was not satisfied, so i changed it today. Up to now, my current bill doesnt change a bit. Do i still need to pay the same bill this month? because the new bill of my change of plan starts next month? Not sure.  

I'm thinking of changing my data plan, when's the best time to do this? Last time I change half way through my plan and I got charged for it.

Hi there,I've had the Long-distance add-on for years and have changed my base plan several times. It was never an issue. After I changed the base plan today, I am no longer able to call international numbers because "International calling is not enabled". From other responses in this forum, it seems like I'm missing the "pay-per-use" add-on for international calls. That's not showing up in my self-serve, so I can't fix it myself. Callbacks can't be scheduled until tomorrow, and I'm relying on this for work.Please help. 

I bought a phone recently with $0 upright and a $60 koodo package. Later I realised I did not need 25GB of data and wanted to downsize my plan but my self serve account was only showing me a plan of $65. I asked  the best buy employee I got the phone from and he said I couldn’t downsize my current plan, only upgrade it. Now however I see a better plan on my self serve account with $55 p/mo. Can I change my plan to this without it being a problem?

I am prepaid card user, I paid $25 for Unlimited text international, i am traveling outside Canada at the moment, and I cant get any sms from Canada please help, urgent😭 what can i do

I’ve switched to Koodo in summer of 2020 for the promotion they have with the LG velvet, and have been paying a consistent $56 every month w/ taxesI want to lower my phone plan to something cheaper but they don’t seem to have anything under $50.The help and FAQ pages don’t seem to help either as they don’t have anything to allow me to switch to a cheaper option.

I am on a 45 dollar plan and my tab has been paid off. I would like to get a new phone but keep my old plan.  Can I do this and still do a tab? From the web info, it seems that I would have to move up to a more expensive plan. I certainly don’t want to do that.

I am 3 days into my cycle, and It says I’ve used over half of my Data!??!, on Dec 9 apparently used 4000MB when never do anything that big and downloaded nothing.

Hi there,I am currently on a $45/month plan which includes 4GB per month and a bonus 3 GB per month from a $0 add on. I logged into self serve and noticed I am being offered limited time plan offers of $40/month for a plan with 6GB and a plan of $45/month for unlimited minutes and 20GB per month. Both plans do not seem to require a tab and both expire in 6 days. What I am wondering (and what isnt specified anywhere) is if both of these new plan offers include unlimited Canada wide sms messaging, since both only mention unlimited INTERNATIONAL SMS messaging. If the new plans include unlimited  messaging I will likely jump at them. Thanks in advance for any insights on this!

I am a new user & have some questions regarding the $0 Unlimited Long Distance Pack:  Is there any time bindings for this pack, or i can make international call anytime from Canada?Can I use these feature for several countries which are listed<US, China, Hong Kong, India, Bangladesh, and the UK> or I have to pick only one from the lists?Thanks  

I had received a 100 minutes Canada wide booster bonus when I signed up for a prepaid account. After the prepaid self serve site was changed, the 100 minutes Canada wide booster vanished from boosters. What happened to it?

I'm currently locked into an EPP but I got a text offering me 25gb for $5 extra per month. If I add this to my plan, will it cancel my EPP or will it just add that $5 to the discounted rate I pay?

I would be travelling to the UK and India next week and hopefully some one can answer my query.I would be adding the Easy Roam facility for the $15 per day My existing plan has Unlimited Long Distance Pack (US, CN, HK, IN, MX, BD, UK)My questions are:While I am in the UK would I be charged for making any outgoing call within the UK? While I am in the UK would I be charged for making any outgoing call to India? While I am in the UK or in India would I be charged for making any outgoing call to Canada? With Easy Roam, I am assuming all incoming calls would be free irrespective of the country where the call originated from? 

HiNewbie here.You know where I stand by my user name.Have $37.5 plan with 2GB 4G data. I am in the US for the next few motnhs, with a brief return to Canada in this period.Am signed in looking to change my plan & there is no offer for a CAN/US plan that I saw when I joined. Am I mistaken? I did notice when joining koodo that they show all these various plans but only some are available after you initially join. In other words, the usual misleading bullshit I expect from these crooks (RoBeLus). How do I get these jerks to call me? Will they call me at my USA number? I won’t use roam for “$12/day” when a “day always ends at 11:59 pm”, regardless when it started.If I leave koodo, any suggestions which are the next least expensive/offensive thieves to deal with?Does forum have employee censors(moderators)?Thanks for any helpful replies.Want to comment on my vocabulary, don’t bother. 

Hi, I’ve recently been offered an exclusive plan. However, it does not say “Unlimited International Messaging (text & picture)”, only “Unlimited International Messaging”. Is this just short form for the same thing, or would I be missing out on picture messaging by switching? Here’s what my current plan looks like: And here’s what the offer looks like:  I appreciate any clarification! Thank you!

It is been 4-5 days I’m not getting any calls after porting number to Koodo. I have tried to call on 1844 232 7687 and it says there is no active transfer request on my phone number. Please look into this at earliest.Have restarted phone many timesReinserted SIMbut still it is not working.

Hi, my old plan was 4GB for $45 a month, and I keep going over that. So I upgraded to 10GB for the same $45 a month. My cycle ends in 7 days, and I don't know if I have access to that 10GB (6GB remaining prorated) for those 7 days or if I'm paying for extra data? I know I had added some for $17 dollars yesterday, can I remove that and just use my new data?

Confused over “add a line” and/or “share an account” when looking a plan add-ons. Trying to find out if I can add my wifes phone and number to my account and how much extra it would cost per month. Ideally we would like to share minutes and data as she seldom uses her phone and I have more than what I need. Not sue if this scenario is possible with Koodo and if so what pan or add-on is it called.

I switched plans and added more data to my plan on my usage it is still only showing I have 8g of data? I did this change almost 2 weeks ago, why isn’t it showing the change on myaccount? Says I’m about to run out of data. By when I click on my plan it shows 20g on my current plan? The same for my daughter I switched hers also and it’s Doing the same for her as well