Plans & Add-ons

Is the Telus better than Koodo as far as connections? 

Hello,Both my son and I are on my billing.  My son has accepted a temporary position overseas and I would like to suspend his account but want to ensure he has the same number when he returns.  How do I do this?  I am not able to select a reduced plan on the account, only upgrades.  Please advise.Lori Lee

How do I switch to the prepaid $15 plan? I’ve been with koodo for years but mostly use another phone now so I’m just looking to keep my number activated.

As the question says, I'm outside Canada and I have a local SIM so no need or desire to use roaming. When I was troubleshooting a swap to esim, Koodo customer service left me a voicemail so now I have the notification. I don't plan to use voicemail as it is, but how can I get rid of this voicemail so I don't have the continual notification? Not only is it annoying as I can't remove it from my screen, but if I mistakenly tap it, it's likely going to try calling and perhaps trigger the daily roaming fee.Any advice on this is appreciated. Thanks! 

When I send a text messge, the number that appears on the receiver end is not mine.  The receiver can respond to that text and it comes back to my correct number.  However, if they try to call that incorrect number they get a message that the number is not in service.  Any ideas how to fix that?

Is this bonus still available on the pre-paid automatic top-up. It shows as available when I”m not logged in but once I log-in it doesn’t.

Can I purchase a new phone with a tab (pre owned) for $1 a month for 24 months and get my plan elsewhere?

I canceled my phone device care, will the bill change during the phone bill cycle or do I still pay for it? Then the next bill cycle will reflect the phone device care being dropped?

It is showing gently pre-owned mid size tab $1 for 24 months plus $60 - starting at Plan Fee They mention a $666 tab bonus, what does this apply to

Hello, I have been trying to get a new phone and plan recently. However, I am confused on Koodo’s “Tabs” phone prices.I was hoping to get the Google Pixel 7, and saw that I’d only need to pay $9.00/month for 24 months with $0 down, but I was wondering if I would be able to keep the phone at the end of those 24 months, or if this is like a “bring it back” deal (sort of like a rental phone, where you’d have to return it by the end of 24 months). If their Tab Plus or Tab Mid phone plans are rental plans, how do you keep the phone? Would Tab Basic let you keep it?Sorry I am a bit confused on the whole Tabs plan, any explanations would be greatly appreciated!

I am trying to remove the Pay-Per-Use Intl Long Distance add-on from my account to avoid accidental charges, but the self serve says “some add-ons cannot be removed”.Please assist.

Hi Koodoo Community! I have $55 plan for 6GB. I want to downgrade my plan and get a cheaper plan because I don’t need extra data anymore. When I try to change my plan in the website, the options only include plan that has higher cost (55, 60, 65 postpaid plan).  

Both my wife and I are on a single account with two lines and there was an option to upgrade a plan a few months ago. But it was only on her phone line. It wasn't offered on my phone line. I can't find if there is a way to change mine. She gets two and a half times the amount of data for the same price I do. She is the secondary line on the account, time finding it weird that the upgrade was an offered to me as well. Unlike most people not able to find anything on the kudo website. Not that I need 25 gigs of data, however being able to access that plan would be nice. On a separate question is kudo 5g as her plan specifies that her 25 gigs is on 4G.Thanks in advance

Hi there,Could you please enable international calling? I already have all the related add ons mention here in the community but it seems like it requires manual intervention from your team.Thank you!

Hi! It looks like this is a known issue—can you please enable the VoLTE option on my account for the Google Pixel 5? It’s giving the “please contact your carrier to enable wifi calling” message, and I see that others had an add on added to their self serve accounts to make it work.thank you!!

I have NO tab and NO add-ons.I simply want to downgrade my plan from my current $35 plan to the $15 starter plan because I use less than 100minutes/ month and never use my data.If Koodo wont let me downgrade to this $15/month simply because I am not a new customer, that is complete BS!

Hi there, can you please enable voLTE for my phone.  I have Realme 5 pro phone, the manufacture said “Please contact your network operator to activate the VoLTE function as all the realme devices support VoLTE.”  I have very bad connection with Koodo mobile, talked to tech support few times couple of years ago about this problem without any success… It’s kind painful when you can not call from your own home and no one can call you! The only way I can call to someone when I am use Whatsapp…. Now I find out about WiFi calls and contacted my phone manufacture they said to contact network operator…… 

I purchased a U.S. roaming talk booster.When attempting to make calls from within the U.S. I get a recorded error message saying you don’t have a U.S. roaming talk booster in place.I checked my account online and have lots of unused U.S. minutes.How can this problem be fixed?

Hi, I received my first cell phone ever for Christmas. I have never had a plan or a phone number before.I'm trying to get a monthly plan with Koodo, but it's asking me for a phone number in order to continue. I'm stuck , help. 

was checking out new plans. It gives me the option of 50 gigs a month for $55, 20 gigs for $60 and 40 gigs for $65. Is this some mistake? Maybe a typo or am I lucky…… 

I am a new Koodo customer having just purchased a new phone and plan.  How long do you have to wait before you can buy another phone and add another a line?  I’ve read it’s 45 days. Does that start the day you purchased first phone, the day phone was shipped or the day I received my phone?

I need to make an international call and my phone won't let me. I have gone to manage my add ons but there is no option to add “pay per use international calling” i need to make the call ASAP i cannot wait two days for a call back.thank you.

Hello, I received the following exclusive upgrade offer from Koodo:30GB/$55 monthIf I decide to take the upgrade, will  the new plan qualify as  a TAB Mid?  I would also like to purchase a new phone. The phone I want (Pixel 6a) is available for $0 up front and  $5/month on a Tab Mid plan. Thanks

I’m a post-paid customer and I want to activate Call Forwarding for $3/month.  But it is not among the choices presented under Manage Add-ons.  Is anyone else having this issue?

I have signed up for the 2022 Black Friday deal of 50 GB for $40 promotion. The contract and my current online Koodo profile doesn’t reflect the monthly discounts/rebates. How can I confirm that I will be billed as per the offer I agreed to?