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All discussions about Koodo plans and add-ons.

  • 1,061 Topics
  • 3,764 Replies
1061 Topics
G
Grizz23Beginner
asked in Plans & Add-ons
adding a new line

i wanted to add a new line to my account for my daughter? when asked to add a plan will that add a second plan to my account or will it just be under 1 plan. me and my wife share 1 plan already

2632
Bernard Koodo
2 years ago
J
Jenny MyersBeginner
asked in Plans & Add-ons
Roaming what?

I have Koodo prepaid.  I added on US Roaming Text and Talk as I will be in the US for a while.  In less than two weeks, I  (according to my statement) have racked up 152 texts and used 112 minutes.   This is totally untrue.     I also have umpteen texts/contacts somehow to 7723   origin Prod 1 - whatever that is.    Also, friends who have US phones have indicated that when they try to call, they get a message: the number you have called has call restrictions.  I scheduled a callback with Koodo help today and the callback was blocked as SPAM.   So frustrated!

1123
Timo Tuokkola
2 years ago
T
Taelorb
asked in Plans & Add-ons
Can I downgrade to pay as you go?

Hi. Any advice on whether I can move from a monthly plan to a Pay-as-you-go? The only issue is this is not possible via self service. I'm tempted to end my koodo plan entirely but would prefer to stay as there has been no issue aside from the cost.

902
D
2 years ago
H
htchanBeginner
asked in Plans & Add-ons
1000min International LD Add-on (AUS UK, GER, CHN, HK, IND, S. KOR) - Is it effective immediately?

I just added 1000min International LD Add-on (AUS UK, GER, CHN, HK, IND, S. KOR) to my account (Nov 16).When does this take effect? Can I call HK immediately and this will be covered by the 1000 mins?I called HK before I added the add-on. Does that get calculated into the 1000 mins?

1962
Dinh
2 years ago
J
JenEyeEmBeginner
asked in Plans & Add-ons
Stream+

Can the Stream+ add on be used on Samsung tv, or does it need to be used with device registered to mobile phone on Koodo network? 

1101
Sophia
2 years ago
Rush4life
Rush4lifeBeginner
asked in Plans & Add-ons
one number two devices (cell and landline)

Trying to cut down on cell phone usage and thought it would be easier if I had a landline (Koodo wireless I guess is the option?) I don't want the hassle of having to give out a new phone number to everyone so wondering if I can use my current cell number so it rings through on both devices (current cell and new wireless phone) if someone calls? 

1253
Rush4life
2 years ago
J
Jody MConnector
asked in Plans & Add-ons
Voicemail Error

When I try calling my voicemail it says call failed  or error performing this request Unknown error. It has been this way since June or July. I am frustrated because I have tried using self help chat and I scheduled a call back and no one can seem to help me. I am about to switch providers! Please help.

2816
R
2 years ago
D
DannyTraynorConnector
asked in Plans & Add-ons
Talk and Text Only

Hi, I’m trying to change my plan to talk and text only (no data).  But the option is not available on Self Serve. Any help with this is much appreciated. Regards, Daniel

98610
D
2 years ago
J
Johnny_PAdvocate
asked in Plans & Add-ons
Lost my phone, want to buy a used phone (not from Koodo), and get a new SIM. How?

I can’t receive phone calls right now, since i lost my phone.But, I can make them from the internet.I want to get a new SIM card and keep my same plan.I want to purchase a used phone from my local community.Any advice on how to get a new sim card would be apprecaited.

963
G
2 years ago
R
RMCcBeginner
asked in Plans & Add-ons
Easy Roam Period

KIndly clarify the 24 hour period for Easy Roam. I’m reading some of the articles that say once Easy Roam is initiated it will end at 11:59pm on the calendar it was initiated. As an example if Easy Roam was commenced at 7:00pm it would end at 11:59pm the same calendar day provided the time zone remains the same. And for this example lets say the time zone remains the same. I’m thinking that 24 hrs would mean from 7:00pm one day to 6:59pm the following day.

971
Allan M
2 years ago
T
Tazy PBeginner
posted in Plans & Add-ons
Network Coverage Issue

I am having a Koodo network coverage issue at specific area. (postal code L7C)It is working fine in other areas. Its been a months and still issue is not resolved.Couple of tickets raised but no resolution. Is anybody having same issue?

934
R
2 years ago
S
Stephen LBeginner
asked in Plans & Add-ons
1000 min international LD add on

I would like to clarify whether the 1000 min add on is counted in monthly basis, or only 1000 min is given for the entire contract period?

3326
Mayumi
2 years ago
B
Big8DConnector
asked in Plans & Add-ons
Is it possible to use Optik TV app?

Added Stream+ want to know how steam from Optik TV app, seems there is no option to use Koodo login. 

841
G
2 years ago
F
Fidel101Beginner
asked in Plans & Add-ons
stream+ add-on

I recently got stream+ added to my account and it said that it included telus TV as well. I currently live in Newfoundland,  is that offer region specific? Or is Telus TV available to me here with stream +?

1624
G
2 years ago
K
Karin GonzalesBeginner
posted in Plans & Add-ons
avoid roaming charges

Hi, I am in Peru for visiting my parents, and I would like to avoid any roaming charges, I talked with Koodo via schedule a call, and they told me to remove Easy Roaming from  my account and to turn off my Celular data what i did, but I see  at that my network connection is a local phone providor in Peru. I try to keep in Airplane mode but I need sometimes to connect my phone to a wifi to check my whatsapp message for work, but I never turn on my Celular data. So please I would like to make sure that no roaming fees will be charged, thank you so much for responding.Karin 

1182
R
2 years ago
D
DeeVBeginner
asked in Plans & Add-ons
Switching Plan

Hello,I have paid off my tab and would like to change plans to a lower data plan. I have used less than 1 GB of data each moth over the last three. However, the option to go to a lower plan is not available to me. I would like to switch to the $37.50 at 2GB plan. Please advise. Thank you for your time,D

1071
Mayumi
2 years ago
Lee Anne Myers
Lee Anne MyersBeginner
asked in Plans & Add-ons
streaming Dicovery +

Can I upgrade to ad free discovery +? And do I can my subscription with Netflix? How do I link my account?

1092
Allan M
2 years ago
K
kjb104Beginner
asked in Plans & Add-ons
You’ve recently changed your Koodo services.

Received an email about this but have not changed services and can not figure out why I received this email’

613
Bernard Koodo
2 years ago
P
Phil McGrathBeginner
asked in Plans & Add-ons
tablet tab paid off…can i cancel tablet plan?

Hi there, as the title suggests, my wife’s tablet plan is paid off, so can we cancel the associated plan now?  Thanks :)

2571
Allan M
2 years ago
M
Melissa1982Beginner
asked in Plans & Add-ons
Phone & Phone number

Hello I have a phone and phone number that I would like to transfer for a Kodoo plan. What are my next steps via online purchase and self-serve. Thanks Melissa

2101
R
2 years ago
R
rileynextRockstar
asked in Plans & Add-ons
Do i have unlimited INCOMING minutes?

 

29517
L
2 years ago
D
Dee60Connector
asked in Plans & Add-ons
US roam and talk booster

when you add a US roam and talk booster to your base plan how will you know if you are close to your limit Also with Data how will you know when getting close to data being used up 

653
Sophia
2 years ago
R
Reid54Beginner
asked in Plans & Add-ons
plans

We have two phone lines. Why are same plan updates not offered to both phone lines?

541
Sophia
2 years ago
N
nerfherderBeginner
asked in Plans & Add-ons
Data plan for US

Anyone else unhappy with Koodo’s data plan for traveling in the US?  My wife and I were there for just over 2 weeks - cost was > $300.   This will be the reason I leave Koodo.

1133
BobTheElectrician
2 years ago
H
HuskyHamRockstar
asked in Plans & Add-ons
Promo special plan shows in one number but not my other number, same account!

Hi Koodo team.I have 2 numbers under 1 account. Exact same plan, exact same signup date, same city obviously. Today I saw 1 of the 2 numbers has a “special offer” of $50 for 25GB offer, but the other number has nothing like that.  Can I get this offer on BOTH of my numbers, please ?  I am currently on a $50 for 12GB plan and was thinking of leaving for Fido or VirginPlus for more gigs. Thanks in advance.

904
H
2 years ago

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