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Plans & Add-ons

All discussions about Koodo plans and add-ons.

1,142 Topics
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Tmuck485Connector

asked in Plans & Add-ons

buying another phone and plan

I am a new Koodo customer having just purchased a new phone and plan. How long do you have to wait before you can buy another phone and add another a line? I’ve read it’s 45 days. Does that start the day you purchased first phone, the day phone was shipped or the day I received my phone?

1 year ago

yellow amanda

asked in Plans & Add-ons

Enabling international calling

I need to make an international call and my phone won't let me. I have gone to manage my add ons but there is no option to add “pay per use international calling” i need to make the call ASAP i cannot wait two days for a call back.thank you.

1 year ago

PixelRockstar

asked in Plans & Add-ons

Exclusive plan upgrade and Tab qualification query

Hello, I received the following exclusive upgrade offer from Koodo:30GB/$55 monthIf I decide to take the upgrade, will the new plan qualify as a TAB Mid? I would also like to purchase a new phone. The phone I want (Pixel 6a) is available for $0 up front and $5/month on a Tab Mid plan. Thanks

1 year ago

MikeinTOBeginner

asked in Plans & Add-ons

No option for Call Forwarding is offered

I’m a post-paid customer and I want to activate Call Forwarding for $3/month. But it is not among the choices presented under Manage Add-ons. Is anyone else having this issue?

1 year ago

NormBBeginner

asked in Plans & Add-ons

New Account Monthly Fee

I have signed up for the 2022 Black Friday deal of 50 GB for $40 promotion. The contract and my current online Koodo profile doesn’t reflect the monthly discounts/rebates. How can I confirm that I will be billed as per the offer I agreed to?

1 year ago

KayManOrganizer

asked in Plans & Add-ons

I have one account with 4 lines. I would like to be able to share data amongst those lines.

1 year ago

Tian CConnector

asked in Plans & Add-ons

can't find voLTE and-on in my account, would you please help me.

as title, I want to use wifi calling.

1 year ago

MeisamBeginner

asked in Plans & Add-ons

Pat BBeginner

asked in Plans & Add-ons

Stream+

I transferred my service to Koodo and purchased the Stream+ service yesterday from a Koodo kiosk. The salesperson told me I’d get an email for activation but haven’t yet received it. I already have Netflix so I don’t want to be double billed. When I go into my account I see the add-on but I don’t see a way of activating it. I’m billed for my Netflix at the beginning of the month so would like to get this sorted in the next day or two.Am I being impatient or should I have received the email already? Thanks.

1 year ago

John ZarubiakRockstar

asked in Plans & Add-ons

roll over data balance

Where can I view my rollover data balance?

1 year ago

GalaxyTwistBeginner

asked in Plans & Add-ons

Want to know more about Koodo's online-only $15 starter plan. Does it include Call Control? and does it warn about incoming picture text?

I am planning to change from another provider to Telus or Koodo because of the need for Call Control ability. Does the $15 starter plan have call control?I know that Koodo only gives call control to post-paid plans, not prepaid, but does this also apply to the online-only $15 starter plan? My old plan was a basic $20 plan and is very similar to this one. The main reasons I’d get this are call control and price similarity, if call control is not available, then it’s a deal breaker for me.Will I be able to bring my old number with this online-only plan? Is this an entirely online process or should I call Koodo to smoothen this process?- Since this plan does not offer picture texts, do I get charged if advertisers send me picture texts?I have never had picture texts in a plan before, do they count as part of the data plan or do they work separately? if I turn off my phones data, will it disable picture texts too? Are emojis mms or sms?On overage fees for picture textsI was reading a previ

1 year ago

Slawek Bielawa

asked in Plans & Add-ons

Adding a line to account, don't need sim card - any promo code?

Hi I’m trying to add a line to my account but I already have a Sim card for the additional device, but Koodo wants to charge me for a new Sim card when checking out online. Is there a promo code available to forego the Sim card when ordering online?

1 year ago

Vikas saini mtlBeginner

asked in Plans & Add-ons

changing plan

hi. I bought a phone with 2 year plan $45 for 10gb but right now koodo is giving 20gb for $45 after $15 credit. Can i change my plan now. Without breaking the contract.

1 year ago

aksinghBeginner

asked in Plans & Add-ons

International calling addon not working

Hello there,I have 1000 international free calling minutes add on active, but my call is not going through its says that international calling is not active on my number.Any help will be appreciated.Thank youAnil singh

1 year ago

SlickrickBeginner

asked in Plans & Add-ons

Frustrated long time customer

Ive been a Koodo customer for 10+ years now, its coming up on the time for me to get a new phone. My current plan is a tab plus plan, $45 a month with 2gb of data. When i got to buy another phone it says my play is not tab plus( even though it clearly says it is at the top of the screen) and wants me to choose a tab plus plan of either $65 a month with 40 gb of data or $60 a month with 20gb of data. I want to stick with my current tab plus plan, i never go over my data now as it is, theres no need for me to have 20-40gb, thats insane to me. Id never come close to using it that much. Why are they driving away long time customers?

1 year ago

Joe.CAdvocate

asked in Plans & Add-ons

add-on not shown

I can’t see that my data add-on is still there. Add-on was free from Koodo months ago, was shown on old webpage. Now it’s gone.

1 year ago

DJD23Beginner

asked in Plans & Add-ons

Auto charged for Streaming Service and bill not corrected

I received messages from koodo about streaming - I sent an email to koodo asking if this was spam as I don’t stream anything - no response - next thing I know I’m being charged for streaming, an extra $50 on my bill!! I scheduled a call back as Koodo does not recognize easy Customer Service as important. I spoke to the gentleman asking how this happened. His response was to walk me through removing this from my managed add-ons which I did. I told him I sent a message earlier indicating my spam concern - he put me on hold, came back and said he wasn’t sure how it happened. I said I would not be paying anything for any streaming….but of course, my account was never adjusted. Now I have to schedule yet another call back to fight the extra cost charged to may account. Is this how Koodo conducts business?

1 year ago

MelyBeginner

asked in Plans & Add-ons

chronic issue: can't update visual voicemail on pixel 5

I pay $5 extra a month for visual voice mail. Yet for the last several months I have received the error message: unable to access visual voicemail. It was implemented and it worked and now it doesn’t. I am still paying the charge on my bill for this service I haven’t received for a while. Do I need an app? Is this gatekept by the make of my phone? If it’s just the fact my phone is too old I’ll unsubscribe.

1 year ago

beryliBeginner

asked in Plans & Add-ons

Are koodo postpaid plans that come with a new phone/tab somehow tied to that new phone?

My mom bought a $65 plan that comes with a new iphone with the intent of using the $65 plan with her old phone, and giving me the new phone to use with a “bring your own phone” $35 plan. Is that allowed? Or is the new iphone locked to the new $65 plan?

1 year ago

ShivaHajiAdvisor

asked in Plans & Add-ons

2-year device contract terminated - still being charged for the device

Hello,I bought an iPhone 11 128 GB under a 2-year contract with Koodo on Dec 22nd , 2020. I have been paying $45 for the plan and $33 for the device on monthly basis during the last two years. The 2-year period was completed in Nov 2022, but I am still being charged for the device. I was charged for Nov and Dec this year while the contract was terminated in Nov 2022. Any action should be taken from my side? Is there any contact number that I can reach out to resolve the issue?Thanks -- Shiva

1 year ago

mickey_9999Beginner

asked in Plans & Add-ons

Easy Roam question

Just a question, if I remove easy roam from my add on in self serve does it automatically go to pay per use and do I have the option of reactivating it in the self serve if I need it in the future, thanks

1 year ago

JoelVallesConnector

asked in Plans & Add-ons

error 13b1

I was talking to my girlfriend in mexico and when I hung up due to some call problems and tried to call her again it was giving me this error. I can't see the pay per use add on in my self serve and I have 1000 min enabled international.

1 year ago

SYJBeginner

asked in Plans & Add-ons

Change plan Bill change?

I just changed my rate plan at t my beginnging bill cycle date. This is my first bill and the bill came up to me today. I saw it but i was not satisfied, so i changed it today. Up to now, my current bill doesnt change a bit. Do i still need to pay the same bill this month? because the new bill of my change of plan starts next month? Not sure.

1 year ago

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