Plans & Add-ons

We, too, were surprised to see the $3.00 charge on our February invoice.  Looking back to our January invoice I did see the notification about this on the last page.  Never did receive an email about this though!  Looked at “Manage Add-Ons” and it looks as if once this feature is cancelled, it will cost $5/month to reinstate?  Is that correct?

I don’t want to wait for the SIM to be shipped but don’t want to pay the $50 activation.  Can I buy it in store and activate through self-serve online?  Is it still $5 for the SIM in store?

Hi,I was just charged $3.00 for the 1,000min International Add-on that has been free on my bill for the last forever. Any ideas why that would have changed this month? Thanks.

I have free calling to US and Mexico. If I am in Mexico with Easy Roam, can I still call the US no charge?

My plan says I have unlimited international messaging. Does that mean I have unlimited international texting? Thankyou 

Hello, i was checking my data preferences earlier this morning and noticed the following message “you have opted not to receive any messages when you have reached your limit”  I tried calling in and while the rep was very helpful, I don’t thing he understood what I was saying, we are not getting notifications from this account and would like this Re activated, he confirmed we have shock free data activated and would not be able to go over, but as this is my daughters phone I would like this turned back on,  can any reps help me (I have a 2nd phone on the same account and it doesn’t have this messaging ) I have included a screen shot thanks  

Hi! I’m currently paying for the $65 plan, which says it should have 15gb of shock free data. However I just got the text that my data is stopped because I used all “5120mb” and my usage in the self-serve portal shows 5/5gb used. Why is it capping me at 5gb if my plan is for 15gb? Am I missing something?

I have easy roam on my Samsung Galaxy S20 fe 5G, but cannot make phone calls. Have tried everything suggested but no luck. Took the phone into an AT and T store and the tech said everything looked fine, but still no service. Curiously he said Koodo appears to think my phone - self purchased - is 3G. Any suggestions? 

Does anyone know if the unlimited long distance calling to the US include Bermuda? Thank you

Hey all, just wondering if any of you had thoughts regarding the password sharing debacle with Netflix. I’m currently sharing my account with my parents, and my sister who lives in Europe. According to Netflix’s new rules, I should technically be allowed to add up to 2 extra members to my account who don’t live at the primary home location for $8/month per member. However, from what I can see when logging into Netflix.com, there isn’t the option to add said extra members when I’m subscribed to Stream+. Never mind the fact that aforementioned additional fee per extra member is an exorbitant amount, I’m wondering what you are all thinking of doing regarding this change and how it affects your decision to keep/cancel Stream+.

Received text message today , it says message is from Koodo, ADDFiVE for $1, is this correct ??

Hello… I was with koodo but Fido offer me a exclusive come back to Fido promo which I ended up taking my question is doesn’t Koodo have such a department, if so ? I would be interested in hearing what kind of offer they would give, if there is such,  but if not, that’s cool to…

New to Koodo.Dinosaur on computers.Does Koodo provide wifi service?Can I use a fire stick with koodo?Please help

can I forward calls to the US at no charge if I have us calling and call forwarding?

I just received an offer by text for data. $1 - 5 Gb$2 - 10Gb$3 - 25Gb It is a great deal, but I don’t need the extra data as I have enough on my plan. There are 2 other phone numbers on my account. They did not receive the offer by text. Can I transfer the offer to one of them? 

On the newest line I just added to my account (same email address used for this account), VoLTE is not an active or available add-on. The phone being used for that account is a hand-me-down Pixel 4XL I gave my daughter, which was originally purchased through Koodo. I’ve seen a few threads here where a rep was able to add VoLTE to accounts with a similar problem. If that could be done for us, I’d really appreciate it. Thank you 😀

Hi I have a prepaid SIM from Koodo, I’m currently in Brazil for 3 weeks and I need to receive Text message from some services that require 2FA, but I’m not receiving any message when I try to login in those services.What I need to do in order to receive those messages? Please it’s really urgent!Thank you!

Just wanted to share a pretty disappointing experience so you can plan ahead when Adding Lines to Koodo. During the Cyber Monday  Deal in 2022, there was a promo for Free Pixel Bids with purchase of a Pixel 7 on a New Activation.  I added and activated 2 two new lines on the existing Koodo account but did not receive the Pixel Buds. Called in and support told me that I do not qualify for the Free Pixel Buds because it is for New Account Activations where Add a Line is excluded.This was news to me because I was always told New Activations = New Customer or New Line. But that was not the case and New Activations in this case is only for new accounts. The justification was because I get discounts from Add a Line so it is one or the other. That is fair, I was not expecting a discount so I chose not to split my accounts to get the Pixel Buds and instead opt for the discount instead. A month later when I got the 2nd month bill I did not have an Add a Line discount. Called in again and was to

How much does it cost to text a US number from my Canadian # while in Canada? My plan only has unlimited Canadian text, and I don’t have an add on (and don’t want one). 

If I add a line to my account will the data be pooled between my two lines?  

Hi,My 1000 min international calling in add-on is not working. Can you give me a instruction to use it?Just hit the country code, area, phone number; is it right?My ending phone number is -4776.I am going to call to S.Korea and I want to know how can calculate the 1000 minutes.Thank you. 

I’ve purchased an add-on for international long distance, but when I try to make a call it says international calls are not enabled and I don’t see anything in my self-service add ons to enable it. Can I please get a rep to enable the international calling for me. 

I don’t really understand how two numbers works on one phone, as I’ve never had it but I would like to try it (business/personal) possibly. Currently my employer pays me a stipend to offset the cost of my data and use one number for business and personal, but I am considering getting a second number for business use only. I would rather not have to carry two phones though, and I understand I can do this with two SIM’s. I have an iPhone 12Pro 128gb that I just ordered from Koodo. Can I have both numbers on one voice/data plan or does it have to be one number per plan? Also how do I separate contacts for personal/business on my phone once both numbers are activated? Thanks in advance for the help, cheers.-G-

I have easy roam and it isnt working (in France). I removed it and added it again.I also reset my network settings, turned off and on my phone many times, tried to text 7626, etc.How can it be fixed?

Hi there,I received the same offer via text as this person had... and I am having the exact same problem, but it sounds like you were able to fix it for them. I’m hoping I can get the same help?@Bernard Koodo Thanks