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Plans & Add-ons

All discussions about Koodo plans and add-ons.

1,152 Topics
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Art_VandelayBeginner

asked in Plans & Add-ons

Why? 45 day wait period to add a new line to new account

For my own curiosity, can anyone explain why there is a 45-day wait period to add a new line online? I just switched from Virgin where my phone and my wife’s phone are on the same account. When I attempted to add a line through Koodo self-serve for my wife I was told I can’t do it for 45 days.I find this frustrating and a little confusing.Any insights as to why the 45-day wait period would be greatly appreciated.

1 year ago

matsamuelBeginner

asked in Plans & Add-ons

Already have SIM card

I would like to sign up with a Koodo prepaid plan so I went out and bought a SIM card from a kiosk. I then started the on-line plan purchase process but early on (and before completing the process) I found out that I will have to purchase another SIM card (even though I already have this new one). If I had realized this before I certainly wouldn’t have bought a SIM card at the kiosk. So I’m wondering how to proceed because I’d like to sign-up for Koodo prepaid but I’d like to do so with the SIM card that I have already purchased (if that is the correct way to do so).

1 year ago

misuBeginner

asked in Plans & Add-ons

Does the $0 add-ons mean free data, calls and messages in the US?

I have 50GB data and Unlimited call, message plan.Does this add-ons mean free data, calls and messages in the US?

1 year ago

Jay-JayBeginner

asked in Plans & Add-ons

Re-Activated Phone from Seasonal Hold on March 11, phone does not have data till today March 13

Any idea on why after re-activating my phone from a seasonal hold last Sat March 11, I still cannot get data on my phone? I can see that the system already started billing me immediately after i completed the transaction. That is from March 11 thru end of March, including the advanced payment for April.Is there anything i am missing that i forgot to do?

1 year ago

jokoodoConnector

asked in Plans & Add-ons

Pay-per-use roaming in the US

I'll be in the states for 9 days, and expect to use only texting and a small amount of data. It appears that pay-per-use roaming is the better way to go. I've removed US Easy Roam from my add-ons, but I'm not sure what else I need to do to ensure I have no Easy Roam and no other surprises. This is what my add-ons look like. Can someone confirm that I've done what needs to be done? Also, since I expect to use some data in addition to texts, I gather that I have to leave Mobile Data and Data Roaming set to on on my phone - is this correct?My add-ons$0 Call Control$0International Data Roaming$0Pay-Per-Use Intl Long Distance$0Koodo VoLTE Access$0International Voice Roaming$0Total add-ons per month$0

1 year ago

ChloevBeginner

asked in Plans & Add-ons

new plan

Hello, i just changed my plan from 65$ 20GB to the new plan 65$ 30GB data and it says in my data usage that only 19 is available. why is that?

1 year ago

NH34Beginner

asked in Plans & Add-ons

Downgrading a Postpaid Plan

Is it possible to change my plan so I am paying less? I have way too much data that I will ever use. Currently on $55 50 GB plan postpaid. Thanks in advance.

1 year ago

Graham WhiteConnector

asked in Plans & Add-ons

Can Someone please clarify international pay per use data usage allotments?

Hello:As per most mobile providers the international pay per use data fees are as clear as mud.For the examples below are the data allotments per bill cycle (as SMS is clearly spelled out or per text) or for a 24hr period like some other providers?In other words if I am in the USA for 14 days during my bill cycle and use only 40MB of data in total will I only be charged $10 as its under the 50MB cap? I ask as iPhones appear to have data leakage issues irrespective of cell data and roaming being off. Example being 0.7kb in system services to find a new time zone and I’m tired of being charged 12-16$ for roam like home services when this leakage happens. Taking the SIM out or using Airplane mode is not an option as I have an elderly mother and I may have an emergency call. I also can’t access any Banking Info that requires sending two step SMS codes!!In other words its bloody frustrating. Any help appreciated.ThanksG Data USA→ $10/50 MB, charged on the first KB of usage up to 40

1 year ago

guyrochBeginner

asked in Plans & Add-ons

ADES71Connector

asked in Plans & Add-ons

Additional phone with no sim or line

Hi everyone, I would like to get a phone for my daughter, but I want to keep mine, I don’t want to change. I would give her the new one and keep my old one. Can I don this, just get the phone without a sim card or new phone number? She will use it as a @ipod@…. no text or anything, just internet. Thank you!

1 year ago

DukezBeginner

asked in Plans & Add-ons

Canada to USA travel

I’m travelling from Canada to the USA in a few weeks, I am a monthly user.Does anyone know if and how much you get charged for sending a text while in the USA? Would you suggest getting easy roam? Thanks!

1 year ago

Oscar_RoBeginner

asked in Plans & Add-ons

Question

I need to cancel a plan, how do I do it?

1 year ago

fahimkBeginner

asked in Plans & Add-ons

Checking Easy Roam usage

How can I check how many days in this billing cycle I’ve used Easy Roam? Trying to figure out whether it’s worth it to get a local SIM card for the rest of my trip or, just use Easy Roam. Thanks

1 year ago

Jeff LewisConnector

asked in Plans & Add-ons

If I change my plan, so I keep my number?

I currently have a Koodo plan but would like to change to a new plan.I would like to confirm that my number won’t change if I do this.

1 year ago

draconusBeginner

asked in Plans & Add-ons

Stream+ for 28$?

Did anyone else receive an email from Koodo notifying you that the Stream+ will now cost 28$ instead of 25$?

1 year ago

AsiaM53Coach

asked in Plans & Add-ons

Stream+

It seems alot of people are having issues with the add on of Stream+. Not sure I want to add the hassle, but I have another question... what of you wanted to add Stream+ but dont want apple TV? Do you have to take it as part of the bundle? I hate apple and apple os and products. Would not be worth taking a service ( whether or not it is available , as so many users are having issues with it anyway) when I don't want that part. Will you be fixing this Stream+ service unavailable issues soon? And by then, will you also offer the bundle without having to have appletv as well?

1 year ago

hikerlarryBeginner

asked in Plans & Add-ons

password sharing on Netflix

I am wondering if it is possible to add another family member and pay the password sharing fee through the Koodo streaming service?

1 year ago

Les23Rockstar

asked in Plans & Add-ons

Texting and Long Distance

Greetings,I have a phone and data plan with the following addons: 1000 Intl LD min Bonus V2 Pay-Per-Use Intl Long Distance Koodo VoLTE AccessI can text the US w/o being charged but I don’t know if I can text Austraiia and Europe. How can find out what my plan allows. This info does not appear to be findable from witihin my account.Thanks in advance.

1 year ago

randallcracknellBeginner

asked in Plans & Add-ons

Stream+ activation with current Netflix and Apple+ subscriptions

I recently signed up for the stream+.I currently subscribe to Netflix and Apple+.Will these accounts be automatically rolled into Stream+?I want to avoid paying twice each month for these subscriptions.

1 year ago

GreyBeginner

asked in Plans & Add-ons

$3 charge for international free minutes add-on

We, too, were surprised to see the $3.00 charge on our February invoice. Looking back to our January invoice I did see the notification about this on the last page. Never did receive an email about this though! Looked at “Manage Add-Ons” and it looks as if once this feature is cancelled, it will cost $5/month to reinstate? Is that correct?

1 year ago

StaceyPorterBeginner

asked in Plans & Add-ons

Buying SIM instore and activating online

I don’t want to wait for the SIM to be shipped but don’t want to pay the $50 activation. Can I buy it in store and activate through self-serve online? Is it still $5 for the SIM in store?

1 year ago

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