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Plans & Add-ons

All discussions about Koodo plans and add-ons.

  • 1,099 Topics
  • 3,963 Replies
1099 Topics
L
lorraine prudenceBeginner
asked in Plans & Add-ons
billing for international

Added international call to my plan before calling abroad. Now have a huge Bill and I can see they never added it to my request online?  What do I do I can’t afford this bill?

1006
Mayumi
1 year ago
S
Sue MAmbassador
asked in Plans & Add-ons
Cost of extra min over and above my plan

Hi all,My monthly plan allows me 60 min a month. Can anyone tell me how much per min Koodo charges if you go over your minutes? I am only calling local in Toronto, not long distance. Thank you,Sue

23914
S
1 year ago
L
LongtimeuserofkoodoBeginner
asked in Plans & Add-ons
telus TV+ app

I got stream+ yesterday added onto my Koodo account and it said that Telus TV+ was included. I got all of the other apps downloaded and activated which include Netflix, apple TV, discovery+. But when I go to log in the Telus TV+ app it won't allow me to. How can I log into the Telus TV+ app ? 

9351
Allan M
1 year ago
Corilynne Cooper
Corilynne CooperBeginner
asked in Plans & Add-ons
Telus TV Plus in Ontario

Why is there extremely limited access to the TelusTV if youre in Ontario? I can watch maybe 50 low budget TV shows and thats it. All the features shown on the app before you log in are not available (Live TV, On Demand, access to over 300 channels. Kind of seems silly to say you offer this service when you really dont.Will there ever be full access to TelusTV in Ontario?

8541
Allan M
1 year ago
Q
qyulBeginner
asked in Plans & Add-ons
not able to call back to canada in china with intl easy roam, voice roam, and data roam

i’m in China with intl easy roam, intl voice roam and intl data roam, not able to make calls to the numbers in canada

572
Q
1 year ago
E
EdNicholsonBeginner
asked in Plans & Add-ons
Device care complete poor for lost device

Phone has about $300 left on tab when was lost/stolen.  Device Care Complete (Asurion) wants $400 replacement fee.  Fee not based on my cell at all as it was a refurbished model now several years old.  Based instead on a new model of same type, yet they are still only going to replace it with a similarly old model. How foolish of me to pay the $15 each month for this useless insurance scam.   Any suggestions?  I tried calling Asurion twice but got the same hard line. (Take it or leave it.)  If I had known how little goodness there was for me in this insurance, I would have been a fool to buy it.  Pass that on!

5313
Allan M
1 year ago
M
MichaelRockstar
asked in Plans & Add-ons
1-800 Numbers count towards 100mins

Hi,I have a prepaid plan with 100 Canada-wide minutes.If I make calls to 1-800 numbers (or toll free calls) - do these calls count towards the 100 mins that is available in my Prepaid Plan?Thanks. 

2801
Allan M
1 year ago
B
BazdarBeginner
asked in Plans & Add-ons
Issue  with Stream+ and can’t activate any of my streams

I am having the issue  with Stream+ and can’t activate any of my streams that I signed up for! Getting the same service unavailable. Thank you for your help 

1012
B
1 year ago
C
ConfusedcustomerBeginner
asked in Plans & Add-ons
Home Phone pricing

I am interested in the home phone. On the Koodo site Legal Stuff it says $5.. for first year per month and $20. on the 14 month . I s this still current???????

651
G
1 year ago
Dusty Trail
Dusty TrailBeginner
asked in Plans & Add-ons
New plan offer

I was offered a new plan but I have 2 phones on my plan and it only shows the upgrade on 1 line

692
D
1 year ago
C
Canadiancal30Beginner
asked in Plans & Add-ons
CDN Long distance vs Pay per use

I just recently upgraded my phone but not my plan as it’s grandfathered. I have a plan that has Unlimited Canadian minutes incl long distance. HOWEVER in my service plan, reminder I did NOT change my plan with the upgrade, it does acknowledge the Unlimited Canada wide, but in the section “Included Services with your Monthly Rate plan” it has Canadian LD rate and Pay per Use Access CND LD. I’m just looking to confirm all is still okay with the original plan and I’m  not paying for LD in Canada. I do understand, I do have to pay the pay per use rate for International (which I never need so it’s no loss). Thanks in advance. 

3472
C
1 year ago
J
JohnnyboiBeginner
asked in Plans & Add-ons
Question about calling from Mexico

Hey, I’ve been through the ad ons and I can’t find anything that will apply. I am on vacation in Mexico looking to make calls to Canada. The easy roam option seems to be the only thing they have and it’s way too expensive. Is there any other options that anyone knows of? Cheers

782
J
1 year ago
Jolrome Joly
Jolrome JolyBeginner
asked in Plans & Add-ons
Telus versus Koodo

Is the Telus better than Koodo as far as connections? 

921
D
1 year ago
L
LoriLeeCoach
asked in Plans & Add-ons
Plan Change

Hello,Both my son and I are on my billing.  My son has accepted a temporary position overseas and I would like to suspend his account but want to ensure he has the same number when he returns.  How do I do this?  I am not able to select a reduced plan on the account, only upgrades.  Please advise.Lori Lee

1003
G
1 year ago
K
Koodouser456789Beginner
asked in Plans & Add-ons
$15 prepaid

How do I switch to the prepaid $15 plan? I’ve been with koodo for years but mostly use another phone now so I’m just looking to keep my number activated.

842
BobTheElectrician
1 year ago
J
jayrattOrganizer
asked in Plans & Add-ons
How do I clear my voicemail out of country?

As the question says, I'm outside Canada and I have a local SIM so no need or desire to use roaming. When I was troubleshooting a swap to esim, Koodo customer service left me a voicemail so now I have the notification. I don't plan to use voicemail as it is, but how can I get rid of this voicemail so I don't have the continual notification? Not only is it annoying as I can't remove it from my screen, but if I mistakenly tap it, it's likely going to try calling and perhaps trigger the daily roaming fee.Any advice on this is appreciated. Thanks! 

29712
J
1 year ago
W
WendyGuiBeginner
asked in Plans & Add-ons
Text messaging phone number incorrect

When I send a text messge, the number that appears on the receiver end is not mine.  The receiver can respond to that text and it comes back to my correct number.  However, if they try to call that incorrect number they get a message that the number is not in service.  Any ideas how to fix that?

412
W
1 year ago
K
kmlConnector
asked in Plans & Add-ons
250 MB Bonus

Is this bonus still available on the pre-paid automatic top-up. It shows as available when I”m not logged in but once I log-in it doesn’t.

1215
D
1 year ago
K
Kathy BirdAdvisor
asked in Plans & Add-ons
starting a new tab

Can I purchase a new phone with a tab (pre owned) for $1 a month for 24 months and get my plan elsewhere?

993
Toronto_koodo
1 year ago
W
whit17645Beginner
asked in Plans & Add-ons
canceled my device care

I canceled my phone device care, will the bill change during the phone bill cycle or do I still pay for it? Then the next bill cycle will reflect the phone device care being dropped?

531
Toronto_koodo
1 year ago
K
Kathy BirdAdvisor
posted in Plans & Add-ons
what is the $666 tab bonus they are talking about with a mid size tab?

It is showing gently pre-owned mid size tab $1 for 24 months plus $60 - starting at Plan Fee They mention a $666 tab bonus, what does this apply to

331
Allan M
1 year ago
X
Xuryhae
asked in Plans & Add-ons
Keep Phone with Tab Plus or Tab Mid?

Hello, I have been trying to get a new phone and plan recently. However, I am confused on Koodo’s “Tabs” phone prices.I was hoping to get the Google Pixel 7, and saw that I’d only need to pay $9.00/month for 24 months with $0 down, but I was wondering if I would be able to keep the phone at the end of those 24 months, or if this is like a “bring it back” deal (sort of like a rental phone, where you’d have to return it by the end of 24 months). If their Tab Plus or Tab Mid phone plans are rental plans, how do you keep the phone? Would Tab Basic let you keep it?Sorry I am a bit confused on the whole Tabs plan, any explanations would be greatly appreciated!

4664
K
1 year ago
M
mokoodo
asked in Plans & Add-ons
Unable to remove Pay-Per-Use Intl Long Distance

I am trying to remove the Pay-Per-Use Intl Long Distance add-on from my account to avoid accidental charges, but the self serve says “some add-ons cannot be removed”.Please assist.

1874
M
1 year ago
G
Gen AcostaBeginner
asked in Plans & Add-ons
How to downgrade my koodoo plan?

Hi Koodoo Community! I have $55 plan for 6GB. I want to downgrade my plan and get a cheaper plan because I don’t need extra data anymore. When I try to change my plan in the website, the options only include plan that has higher cost (55, 60, 65 postpaid plan).  

11964
D
1 year ago
J
JachsenBeginner
asked in Plans & Add-ons
can't get the same plan

Both my wife and I are on a single account with two lines and there was an option to upgrade a plan a few months ago. But it was only on her phone line. It wasn't offered on my phone line. I can't find if there is a way to change mine. She gets two and a half times the amount of data for the same price I do. She is the secondary line on the account, time finding it weird that the upgrade was an offered to me as well. Unlike most people not able to find anything on the kudo website. Not that I need 25 gigs of data, however being able to access that plan would be nice. On a separate question is kudo 5g as her plan specifies that her 25 gigs is on 4G.Thanks in advance

861
G
1 year ago

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