Just wanted to share a pretty disappointing experience so you can plan ahead when Adding Lines to Koodo.

During the Cyber Monday  Deal in 2022, there was a promo for Free Pixel Bids with purchase of a Pixel 7 on a New Activation. 

I added and activated 2 two new lines on the existing Koodo account but did not receive the Pixel Buds.

Called in and support told me that I do not qualify for the Free Pixel Buds because it is for New Account Activations where Add a Line is excluded.

This was news to me because I was always told New Activations = New Customer or New Line. But that was not the case and New Activations in this case is only for new accounts. 

The justification was because I get discounts from Add a Line so it is one or the other. That is fair, I was not expecting a discount so I chose not to split my accounts to get the Pixel Buds and instead opt for the discount instead.

A month later when I got the 2nd month bill I did not have an Add a Line discount. 

Called in again and was told I am not eligible for the Add a Line discount because it is only for BYOD. So overall a very frustrating experience. 

In summary, there is no benefit to Add a Line in my situation.

Having 3 separate accounts would have netted me more value.

I would have done so if the Koodo agent told me I would not be getting any Add a Line discounts or benefits for adding a line but they told me I would.

I made decisions to moved a line from Fido and Shaw based on Koodo's misinformation and very questionable advertising. 

I moved my main line away from Koodo once because of something similar but decided to give them another try. Now I am just waiting for the right opportunity to leave with all 3 lines and never look back. 

​​​​​The only offer given by their friendly staff was $50 on the two lines. Which is still half the value of what I would have gotten if I was not misinformed by Koodo plus hours invested into helping Koodo identify the farce of their marketing.

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