Plans & Add-ons

Koodo monthly member, why do I need to buy a SIM card to change my plan?

I have seen advice to check your plan details to see if you have 4G/LTE or 5G support. My plan (pictured below) is quite old and does not state this information. How do I know what I am paying for? 

I travel around the world a it and signed up for AloSIM. However when I try to install the sim on iPhone pro max 13 I get an error that the device does not support esim technology. Any ideas?thanks

On my on-line Koodo account page, the total number of phone minutes showing under the tab View Usage is 441 / 901.  What do the 2 numbers represent?  How is it determined and what does it mean?

what is the difference between Premium voicemail and regular voicemail

I can't seem to get VoLTE setup on self-serve. Can someone help me activate that on my phone so ai can use WiFi calling?   I am getting an error that says it "doesn't recognize my number" when I try to enter it.  ThanksCam T

I received a few weeks ago but was moving so just unboxed last night.   No sim card.  This was a call to sell to me.   Said would ready to go. I have torn the box apart.  Absolutely No sim card.    What an I suppose to do?    Help appreciated 

I just Managed My Add Ons and added $0 Easy Roam Add On.  Do I still need to pay $14/day to use my plan data and minutes while abroad?

I want to cuminicate

Hi..I just noticed that Freedom mobile is offering a Canada/USA for 50 dollars a month with 40 GB of data included...would love to see koodo adopt this as well as 12 dollars a day to roam  just isn't competitive anymore… Thanks D

I have two plans, but no longer need the old one and it’s a worse deal, what’s the process to transfer the number from one plan to another and then remove the old account? Both are with Kodoo under my account.

At https://www.koodomobile.com/en/help/easy-roam it says: “To access pay-per-use rates outside the U.S., you'll need to add the International Voice Roaming and International Data Roaming add-ons to your account if you want your phone to work abroad. If you're using Easy Roam while travelling abroad, you don't need to do this.”BUT, as I manage my add-ons the description of the International Data Roaming add-on says: “Your Koodo phone needs this free feature to use data when roaming outside of Canada and the United States. Make sure it's on your account before you leave, even if you've added Easy Roam.”Which one is correct?

I have a monthly, postpaid account with Koodo. My daughter has a prepaid account also with Koodo. How can I switch it over to add her phone as another line on my account without losing her phone number? 

Hi there, I am living in Europe for one year but am returning to Canada for a couple weeks. I need to reactivate my paused phone number for this time, or buy a short term solution in order to use my phone when I am back in the country. Can someone please advise the best way to go about this? 🙏 💛 

I currently have 2 different phone numbers with Koodoo, and on one I see lots of offers to change my plan to (specifically $55 for 50g), but on my other number I do not have the same offers. Can I get the same for both?Ideally I would like the $39 for 20g for both, but I can seem to find that deal on either number. I do not want any new phones, I want to use what we have. 

Recently, I switched from my previous plan to a reduced speed but 75 Gig plan. It included 2 perks (international minutes, which I had before and which are super important to me, but would cost another 10 bucks if I  lost them).  I am thinking of switching phones. The only one on Koodo’s website that I am half interested in (Why is the new Motorola Edge not available????) is the Samsung Galaxy 23 (although I am so done with this annoying Samsung A52). At first every attempt that I made of buying a phone on Koodo’s website with tab resulted in a ‘you can’t keep your plan with this offer’ message. Now it says I can keep my plan, but ‘you can buy perks after purchase’ … To me that sounds like I will be loosing my perks, which I consider part of my plan.(BTW the number of phones available has markedly decreased or am I seeing this wrong? Do they really want us to sign up with TELUS? Is that it?)

BONUS8GBX6M - does this promotion work on prepaid plans?  We can not seem to get it working.  Thanks

If I change to this plan will I still get charged for raoming fee when I’m in the US and calling US phone number or Canadian phone number ?

Hi all. I’m a pre-paid customer and I received a text offering 12GB per month for $30 on a post-pay plan. I was given a promo code too. But then I saw the dreaded “Conditions apply”. I can figure out how to activate the new plan, but I can’t see the conditions. It looks like I’d have to activate the plan BEFORE I can see the conditions. The plan is not listed as a standard plan.

I recently switched to Koodo and have been trying to set up a second line to my account online to transfer my daughter over to Koodo and keep getting stuck.  I get as far as them sending me a verification code and when I enter that the screen goes white and nothing happens.  I want to do this online so I can avoid the extra charge in store to get a SIM card.  What could I be doing wrong?

I am Just wondering how many lines can be added to my account ? I have 5 right now and wanted to add one for my elderly mother but it is saying online i can not  add anymore lines 

I have someone coming from Europe with an iphone 14I want to get them a prepaid Koodo account and a Canadian phone number.I cannot figure out how to do it  online.  Is it possible  ?Thank You, Rob

When is koodo going to have 5G public mobile now has it Virgin has it even freedom? Let's get it together here guys

 Two days ago I get this offer for $39 25gb data and switch to this plan asap(from a 3gb plan). And I receive shockfree message within a day and i see my usage shows i only have 2.5gb instead of 25gb. I schedule a call back with an agent however he said everything is correct it is just a display error from gb to mb?Because i need data so i instantly add an 3gb afd-pack, it shows i have 5.5gb now. Is there a bug for this new propotion plan???need help and what to know what happened! thank you guys!

Hey!Due to family and mirrage reason, I have to live outside Canada, however I really dont want to lose my phone number. So to keep it minimum, My current plan is $35/mon for 3gb data, And I will be back to Canada for 2 months, however currently for change my plan the only options are from $50 - $60. So I guess after I change my plan to $50 for following two months, however will no longer have $35 plan. $50/mon for just keep the number seems a lot. I acknowledge the sesional hold, however I may be outside Canada for more than 12 months. Pleasse give me any suggestion!!! Thank you everyone!