Plans & Add-ons

Travelling to France and Italy for two weeks.Want best add in plan.

This plan advertised for bring your own phone customers which I am, yet it is unavailable on my self serve section where I’ve changed plans a million times. False advertising or just a glitch? How can I fix it 

I am the main account holder for our family of four. Today, I received a text message offering an 18gb add-on for $3.00/month. As instructed, I replied yes and it added to my line. How do I add it to other lines on my account? No other lines received the text, and i don't see the option in self-serve. My teenagers could really use it :)

Any bundle deals with mobility, Stream+ & Internet package via Altimatel?

Looking if my account eligible for any promotions

Hello everyone I have a samsung galaxy s8 I bought a long time ago my current rate plan is : $55 - 75 GB data tab medium $9/mo. for my pixel 7 128GB that I got on a black friday promo offer in Nov 2022. I don’t like this pixel 7 anymore it doesn’t have things that I could do with samsung. Therefore, I want to return this pixel 7 and get a galaxy s23 instead. What’s the process and how much do I have to pay ? I don’t mind switching to tab plus. What’s the best way to keep cost at a minimum ?Thanks!

Trying for days to change plan for 75 GB data but been charged 4 times for just 4 GB if I could have changed my plan my bill would be half is there a way to change my plan and refund the 4 purchased GB and upgrade once I ran out of data the only way I had to try to change my plan was purchase more data but it was try again in an hour everytime, I live in a tent at the moment and I need as much data as possible but I've seen I've been charged $25×4 when all I want d was to switch plans and upgrade my data amount, if it can get help please I don't know what to do now I've doubled my bill when I just wanted a plan change, can I change my plan and have that refunded or am I stuck having to switch when you're system allows and still pay for the gigs I would have gotten with my change?

Hi,My plan includes the free perk “International Texting”. Do I receive SMS sent from Canada for free, given that it is sent from Canada (particularly those “verification messages”)?  FYI I won’t have to reply to those messages!thank you for your help!

I purchased some US roaming add ons before travelling to the US, but immediately I crossed the boarder the add ons were defective they weren't working, till now (I'm still in the US).  I even went to my account to check what was wrong but there was nothing wrong, the add ons were still there on used. Someone please tell me what's going on, because I can't be wasting all that money for nothing. I'm this close to switching sides because why have I been having so much trouble with koodo lately SMH.

I searched everywhere and I can't find the list of the full 28 countries listed on the drop-down under manager perks. I would like to know what all the countries are please? 

Hi,I am just wondering about U.S roaming data booster service.Am I able to use data in Hawaii if I added on U.S roaming data booster in my phone?It worked in Seattle trip last year but I am not sure I can still use it in Hawaii or it is better to buy USIM card in Hawaii instead? any advice will be helpful.     

Hi I signed up for what I thought was prepaid but it is showing next months amount due. I did deactivate automatic top up but is there nothing I can do to just have my phone active when I pay for the monthly amount and inactive when I don’t pay. I don’t understand base plan

Hey community,I’m going abroad in a couple of weeks and want to be sure everything will work there. Do I need to activate the Pay-Per-Use add-on or everything is supposed to be activated by default? I’m not going to use Easy Roam over there, just want to keep ability to receive texts to my Canadian number. Thank you!

I am an international student and I want to know which is the best plan for me and if I can get the plan before going to Canada

What is the best way to talk to a live person about my current plan? Is there a phone number? Do I need to find a local Koodo store? 

Hello, when I try and change my plan and perk the page goes to a loading screen and just stays blank and doesn't proceed past that point. Is there a way I can get past this? I've tried on several devices and my home computer with no luck. Any help would be appreciated.

how long does it take to receive the new account number from Koodo in order to load our SIM card on I set up everything with telus over the phone with a rep a week ago and we received our SIM cards and called Koodo and they said we needed a Koodo account number so just wondering how long that takes to come 

My New iPhone 14 PRO Max was purchased in the US and does NOT have a physical SIM. I just signed up with Koodo today. I was told by the guy at the mobile store I was going to get an email from Koodo containing a SIM that I could just scan with my phone. Hasn’t happened.  I went back to the store as I was told on the phone I needed to get a voucher from the store. The guy at the store said I should just set up my account on line and call again he did not have any voucher for me. HELP.

I received a text message offer today for extra data, 1GB for $1 per month, 10 GB for $2 per month, etc. and to reply to add it to my account. I am currently content with my data plan with my phone, however, I have another phone on my koodo account for a family member and this offer would be useful but they did not get the text message offer. I was wondering if the offer is limited to my phone number or is there a way to apply it to the other phone number on my account.

I was told by the sales rep in the store that the $5 1000 minutes includes Pakistan, even though it’s not listed.  Is this correct???

Hello! I’m not sure why but my account now says that I’ve opted not to receive notification of shock-free data. I called but was told it was disabled because it’s an old account? But when I look up my account details it clearly says shock-free data and I’d still like it back please (and not be pressured into a new plan which I was when I called). Thanks so much! 

I purchased a new prepaid plan which stated it was for 30 days.  (This evening (the 15th) at 7pm)After purchasing, the new plan says it plan is from the 14th to the 13th of next month. That’s 29 days. I want my 30th day please and thank you. 

Why is my data paused on easy roam in Germany ?

Hi all, This is my current plan: 20 gb on 4g speed for 75 dollars.  I have 0 GB left from this plan but a 5 gb promo has just started. ​I added 75 dollar as funds via 2 vouchers. How can i renew my current plan with it? Via change plan i could only find the 70 dollar plan with 3g and not with 4g or the 15 gb option..

I paid off the remaining outstanding in my Tab today in the hopes that I could change to plans that were not available due to the restrictions on the Tab. I am not seeing these options available yet.When will I be able to change to plans, particularly to cheaper ones, that were unavailable to me because of the Tab now that it is paid off? Will I have to wait a period of hours, days, or perhaps until the billing cycle goes through with the charge for payment of remaining Tab balance?Thank you!