Phones & Devices

I’m on the IP login page, under authorization it says Username:Password:do I just enter the wifi name for the username?do I use the regular password or the admin password?

I am travelling to Europe soon and purchased an eSIM card with data, talk and text. I could remove the existing Koodo SIM card, but would like to continue to receive texts and WhatsApps. I see advice to turn off data roaming, but my eSIM specifically requires enabling data roaming.  Any advice?

Hi,For the past week my iPhone says TELUS. Everyone else I know who is on Koodo their iphones says Koodo. I know Telus owns Koodo but still. On the network selection I only have Telus, Bell and Videotron.How do I fix this?Thanks!

So I had just received my new phone with a new SIM card and I went to start the change over it went to take my number over to SIM card than I lost power and had no wifi and my number got taken from my old SIM card and not get put onto the new one now I have no phone and it won’t let me get an activation code to my email at all. I don’t know what to do now

As the title states, I cannot connect my PS Portal to my ps5 because my mobile hotspot is NAT type 3, i have a Samsung Galaxy S24. At home my PS Portal connects to my PS5 no problem over Wi-Fi, but once I try to connect through my mobile hotspot it won't connect as Playstation requires NAT Type 2 to do anything. I have tried using my fiancé's mobile hotspot who is using a Galaxy S22 also on koodo and it worked fine on hers, hers was NAT Type 2, her plan isnt a 5G plan though, only 4G/LTE. I have tried using my iPhone 13 with my Sim and it was NAT type 3 and wouldn't work. I have also tried an older Galaxy S8 with my Sim card and it was fine, connected no issues NAT type 2. So what gives? Is it the 5G? I am disappointed as I cannot use my Portal away from home. I travel alot in the summer for sports and that's the main reason I got the Portal. Now it feels like a waste!

Hello,Description:In the past 2 weeks, my phone no longer is able to receive images via MMS from iPhone users.  I get the “One or more media attachments were removed” message.Specifics:I’m using a TCL Android phone and the default Google Messages It used to work fine a couple weeks ago and there was no problems to receive images via MMS from iPhone users Now when I click on the attachment to download and open it displays “One or more media attachments were removed” I’ve tried rebooting, taking out the SIM card, re-adding SIM card Resetting the APNAny ideas on how I can once again receive images via MMS from iPhone users?Thx!

Is it possible for me to start with the Internet Service before the Internet activation date? I need to use it ASAP please and can't wait util the date provided to me. Thanks

Hello, I’m all of a sudden having issues with my phone connecting to my condo intercom system so I can allow visitors into the building. When I select my name on the intercom system, I get the message “Line not connected please check line or try again”. I have put a service request in to fix it, but I was also told it could be something on Koodo end? It did connect to the phone successfully near the end of last month (June 27)  

Hello, I recently ordered a pre-owned phone from Koodo online. I haven’t received a SIM card, though there is a SIM number listed on my service agreement. I transferred from another provider. How do I get a SIM card to finish setting up with Koodo?

I am looking at purchasing an unlocked Xiaomi 14 Ultra but before I did, I wanted to make sure it would work on the Koodo network. A quick search on kimovil says 2/3 of the 5G bands are compatible and 3/4 of the 4G bands are. This leads me to think it would be. I wanted to double check whether the phone would be supported but also see if anyone has this phone and how they like it so far. 

How can I put a data curfew on my son's phone?

My mobile phones are Redmi Note 12s and Redmi Note 13 Inserting the Koodo SIM card does not have VoLTE and Wifi calling functions. How to enable it?

I am an existing customer and looking to upgrade my cell phone. When I go and look for phones there are none that are $0 down. When I don't sign into my account, almost every phone is $0 down. I am really noticing that koodo doesn't care about their existing customers. 

I Recently Purchased an OnePlus open and the default message app is Google messages. For some reason I could not get MMS to work receive or send it would just be a loading symbol... I did these steps to fix mine and photos and group chats now work 👍 Steps.- Go to settings - Mobile network- Sim card- Access point names (APN)- Add APN ( + top right corner)  name it different Now with Koodo they list the APN settings you just straight copy and paste the settings link below.                           ↓                   ↓https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phoneNext you will have two APN's delete the first one that came on your phone and use the second APN you just created with the new settings, restart your phone and now google messages should send and receive MMS Photos below cheers 👍  

Why am I not receiving a sound notification when I receive a text msg..? All other sounds are coming in and all text sounds are enabled.. I check my phone and I have new text but the phone didn't notify me.. I get notification for email, calls, everything else, just not text and text sounds are on full blast..? Please help!!

I Recently Purchased an OnePlus open and the default message app is Google messages. For some reason I could not get MMS to work receive or send it would just be a loading symbol... I did these steps to fix mine and photos and group chats now work 👍 Steps.- Go to settings - Mobile network- Sim card- Access point names (APN)- Add APN ( + top right corner)  name it different Now with Koodo they list the APN settings you just straight copy and paste the settings link below.                           ↓                   ↓https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phoneNext you will have two APN's delete the first one that came on your phone and use the second APN you just created with the new settings, restart your phone and now google messages should send and receive MMS Photos below cheers 👍  

I am trying to track down a strange phenomenon. There are 4 adults that live in this household. Amongst us we use 3 cell phones through Koodo and when moving our internet from Shaw also moved the "landline" phone to TekSavvy. A few times now we have received calls from businesses on the landline that say their phone systems are showing our landline number on their phones when they receive a call from one of our cell phones. For my doctor's office - I had them remove the landline from their database but their automated reminder call was made to the landline number - although the receptionist says they do not have that number anywhere on their records for me. I am also asking Teksavvy if they know what is happening - we'd really like to correct this problem. Thank you!

Hello, Current Koodo customer and i would like to buy a new phone but keep my same line.Do i just go into shop, buy a new phone for myself under my number, and it will be auto transferred to the new phone?Please advise I have about a week before I must leave for an extended period. thank you.  

Hi, I recently purchased a Pixel 8 Pro via the webstore and would like to return it. I am within my 30 day policy  The phone has been used for voice and data. However, there are issues with the wireless and data connection on the phone. I have other devices with Koodo that do not exhibit the same behavior. Google is not helpful and I don't want to return the phone for repair with Google, to be provided with a reconditioned unit.It continually drops from data/wifi networks. Inside and outside my home.  I work with my local ISP. I'm familiar with troubleshooting and have never encountered anything as vexing as this phone. I have a family plan with Koodo  - 3 other mobile phones. The Pixel 8 Pro is the only one to continually drop.  Please advise on the options available to me and how to return the device. Thank you,

Very recently, over the past couple of weeks, I've noticed that very often when someone calls me on the ZTe mobile landline unit I get three tones being repeatedly played throughout the call. I end up having to hang up and call the person back. I am not sure why this is happening and wondered if anyone has had this and what the solution for this problem is. Thanks for any ideas

I am not in Canada since the 18th of May. most probably I am not coming back again. so stop my sim card stop making a bill. if I come back then I will inform. 

Hi there,On May 7, 2024 I paid for Stream + and a charge of approximately 36.00$ was put onto my credit card.  On May 14th, I received an email from Koodo saying I haven’t yet activated my Prime account so I activated it.  I was then charged a 1 year subscription for Amazon Prime on May 14th for approximately 110.00$ (on top of what I was charged on May 7).I contacted Koodo via a phone call on May 17th to talk about the charge, and they couldn’t refund me and suggested I contact Amazon.  On the same day, I called Amazon and they tried to refund me the money, but the refund never showed up on my credit card.  I called Amazon again at the end of May, as well as on June 4.  Both times, Amazon tried to refund me the money.Finally, on June 10, I talked with an Amazon rep again and they said they can’t refund me the money because it’s Koodo who has subscribed to the plan, and it is managed by them.I then called Koodo again, and they said they can’t refund me the money because it’s Amazon.  I

Of course the police called me back to ask if I needed assistance and gave me crap for tying up a 911 line but...I never dialed them.  My phone says that I rapidly pressed the side button 5 times but I did not.  Also Siri frequently gets activated for no reason.  I’ve had my phone for 2.5 years and have only started having these issues the last couple of months.  

Im ordering a new phone and changing the plan with it.Will my current, old phone stay active while I wait for the new one to be delivered?Or once the new one is activated, will I have a window of no phone?

Customer care team has called me and created an order on May 28th, converting my sim from prepay to monthly. Till now i have not received sim card. Order Number 20250705304. Last update is on May 31st that order is shipped via Canada Post regular mail. How many days it will take for delivery to Halifax,NS?