Phones & Devices

Hello, Current Koodo customer and i would like to buy a new phone but keep my same line.Do i just go into shop, buy a new phone for myself under my number, and it will be auto transferred to the new phone?Please advise I have about a week before I must leave for an extended period. thank you.  

Hi, I recently purchased a Pixel 8 Pro via the webstore and would like to return it. I am within my 30 day policy  The phone has been used for voice and data. However, there are issues with the wireless and data connection on the phone. I have other devices with Koodo that do not exhibit the same behavior. Google is not helpful and I don't want to return the phone for repair with Google, to be provided with a reconditioned unit.It continually drops from data/wifi networks. Inside and outside my home.  I work with my local ISP. I'm familiar with troubleshooting and have never encountered anything as vexing as this phone. I have a family plan with Koodo  - 3 other mobile phones. The Pixel 8 Pro is the only one to continually drop.  Please advise on the options available to me and how to return the device. Thank you,

Very recently, over the past couple of weeks, I've noticed that very often when someone calls me on the ZTe mobile landline unit I get three tones being repeatedly played throughout the call. I end up having to hang up and call the person back. I am not sure why this is happening and wondered if anyone has had this and what the solution for this problem is. Thanks for any ideas

I am not in Canada since the 18th of May. most probably I am not coming back again. so stop my sim card stop making a bill. if I come back then I will inform. 

Hi there,On May 7, 2024 I paid for Stream + and a charge of approximately 36.00$ was put onto my credit card.  On May 14th, I received an email from Koodo saying I haven’t yet activated my Prime account so I activated it.  I was then charged a 1 year subscription for Amazon Prime on May 14th for approximately 110.00$ (on top of what I was charged on May 7).I contacted Koodo via a phone call on May 17th to talk about the charge, and they couldn’t refund me and suggested I contact Amazon.  On the same day, I called Amazon and they tried to refund me the money, but the refund never showed up on my credit card.  I called Amazon again at the end of May, as well as on June 4.  Both times, Amazon tried to refund me the money.Finally, on June 10, I talked with an Amazon rep again and they said they can’t refund me the money because it’s Koodo who has subscribed to the plan, and it is managed by them.I then called Koodo again, and they said they can’t refund me th

Of course the police called me back to ask if I needed assistance and gave me crap for tying up a 911 line but...I never dialed them.  My phone says that I rapidly pressed the side button 5 times but I did not.  Also Siri frequently gets activated for no reason.  I’ve had my phone for 2.5 years and have only started having these issues the last couple of months.  

Im ordering a new phone and changing the plan with it.Will my current, old phone stay active while I wait for the new one to be delivered?Or once the new one is activated, will I have a window of no phone?

Customer care team has called me and created an order on May 28th, converting my sim from prepay to monthly. Till now i have not received sim card. Order Number 20250705304. Last update is on May 31st that order is shipped via Canada Post regular mail. How many days it will take for delivery to Halifax,NS?

How come I cannot call my Healthcare provider 1 833 Lumenus (586 3687) from my Koodoo phone, but can from Bell Mobility and  any landline

I migrated a Pixel 4a and a Pixel 7 to Koodo on May 8th.  I added Premium Voicemnail as a feature following https://www.koodomobile.com/en/help/visual-voicemail and successfully tested it - I get voicemails delivered as audio files via MMS.  However, I cannot  access the list of voicemails that should be available via the Android Phone app under Voicemail On both devices, I get “Can’t activate visual voicemail”.   If I click on “Retry”, I get "Activating visual voicemail" with something about Syncing and then get “Can’t activate ...” again.  Under Phone / Settings / Voicemail,  “Change PIN” is greyed out because “Visual voicemail is not activated yet, please try again later.”  I have tried clearing the Phone cache without success.  Are there special requirements for this Android Phone feature?    I can clear the messages by calling the Voicemail num

Every single day, my koodo internet "updates" for countless hours. According to the troubleshooting page, when the LAN is blinking green, that means the internet is updating, why does it take so long? It says not to touch it so I don't but then it takes forever and hours later I end up unplugging it and plugging it back in when I get frustrated. I'm tired of not having internet all night/morning and I'm genuinely considering switching providers because of this. Does it have to update every night? Can it not just work after its done? I don't understand. And why don't they have a number we can call? Just ridiculous  

Does anyone have instructions on how to use NordVPN (or any other VPN) with the Telus router?

How do I set this up or is it even possible? Note: my home hub handset doesn’t seem to be functioning. Currently I cannot call out but can retrieve voicemail by calling my home hub number from my cell and entering my passcode.TIA,Neal

...and all I did was install whatsapp and make one phone call. 

Is there a way to stop a nuisance call that goes direct to voicemail? I suspect I may have blocked the caller, and now I have to clear a message from the same number on a daily basis. So frustrating.

I just got the Koodo wifi with the modem and wifi router 6 and set it all up according to the setup email I got from koodo. I waited till the activation date (today, May 20) but once everything was connected the light on the router turned red. I’ve tried plugging out and in a few times (waiting the 30 sec in between as recommended) and it still doesn’t work. I’ve factory reset both the modem and router but still a red light. But when I go to my wifi settings on my phone I see my wifi and I get connected but it says no internet connection. I’ve looked online and it seems none has ever had this problem and I’ve tried the ai chat on koodo but nothing and I can’t get someone to call me from koodo because it’s a holiday today. I don’t know what to do or what is wrong with it. Does anyone know anything I don’t lol? 

Signal coverage is significantly different outside and inside of my house. The coverage is average outside of the house, 2-3 signal bars, normal data speed connection. The moment I step inside of the house get sudenly 1 signal bar and data speed conection drasticaly drop that it is imposible to browser even basic websites. Any idea hos to solve this?

I have contacted Koodo many times in the past 6 months.   I live along the border and having roaming off.  Also have only connect to koodo network set in settings.  What else can I do?  I am tired of arguing with the people on the other end.  I have not and never will be going to the states.  

Just received a new iphone 15 pro. Data transfer went smoothly but it is not connecting to the Koodo network. What do I need to do?

I just subscribed to Stream+  When I click the link in the email from Koodo to activate Disney+ and Amazon, it brings me to my subscription page, but no subscriptions show up. I was able to activate Netflix because Netflix sent a email separately from Koodo to link my account.  I see this isn’t a unique situation so if anyone has any tips, I’d appreciate it!

I am visiting Canada and five days ago purchased a Koodo SIM so I would have phone service and internet access. The agent installed the SIM for me and everything worked fine for five days. Yesterday I was unable to make calls - I get a code 11B1. I need to get the service I have paid for. Help, please!

I restart my rooter and my modern. nothing help i try to unplug and replug all stuff and nothing red light in my modem and deux green light on my rooter (lan and power)

I have Koodo account and I want to buy an IPhone from Apple and trade this out for my other phone. How do I do this and what are the fees if I do not purchase the phone from Koodo? k 

Koodo sent my phone to a random address not on my file. Do to not being able to talk to someone and having to wait for call back they were too late to rectify. I was told Canada post would correct it and it would be delivered 4 days ago. I have received no confirmation emails of updated address or correction. I placed a call back request with chat 5 honours ago and the call dropped do the poor network and now I have to wait another 3 hours for a callback. Beyond frustrated with this service. 

Hello, i signed up for a new phone and it says it got delivered today, i cant find it anywhere. UPS needs Koodo to reach out or i need to reach out to koodoo so they can find it but its very hard to contact koodoo. How can i contact koodoo regarding lost phone in mail?