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Why won't the intercom in my condo building connect to my phone?

  • Jul 17, 2024 5:21 AM UTC
  • 4 replies
  • 341 views

Hello,

 

I’m all of a sudden having issues with my phone connecting to my condo intercom system so I can allow visitors into the building. When I select my name on the intercom system, I get the message “Line not connected please check line or try again”. I have put a service request in to fix it, but I was also told it could be something on Koodo end? It did connect to the phone successfully near the end of last month (June 27)  

Best answer by Dennis

Sounds like an intercom issue since the intercom is just calling your phone and your phone is confirmed to work with calls. 

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4 replies

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  • Mobile Master
  • Jul 17, 2024 6:04 AM UTC

Can receive normal calls to your phone successfully? 


  • Author
  • Member
  • Jul 17, 2024 6:09 AM UTC

Yes I can receive calls and texts normally. I don’t understand why the intercom will not connect to my phone. I just noticed this issue yesterday when someone had to call my phone directly because they couldn’t get the intercom to connect to me


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  • Mobile Master
  • Answer
  • Jul 17, 2024 6:10 AM UTC

Sounds like an intercom issue since the intercom is just calling your phone and your phone is confirmed to work with calls. 


  • Author
  • Member
  • Jul 17, 2024 10:50 PM UTC

It is working now, the condo board had it fixed