Phones & Devices

If I upgrade my phone, can I use my old phone as a pay as you go for one of my family members?

I am going for a week in the US… My husband will have a US plan of is compagny cellphone.  I checked for the add-ons for the us for my phone and my kids ( so 3 phones with koodo)But with 3 phone at 15$ a day if use for a week it’s a  big number at the end! Koodo seem to tell that if I put the phone on airplane mode and use only the wi-fi on site that i will not have charge on my phone.  But I want to make sure of it! So did someone try it during one of their trip?  I am ok for the week on airplane mode and just using wi-fi on site or I am better to close the 3 phones for the week? thanks 

I Am New To This Phone And Cell Phones. How Do I Find Out If My Phone Has A Passcode. Where Do I Look ? 

I have a Samsung Galaxy S20 fe 5g phone. I have been having trouble with texts not sending. I seem to be able to receive texts no problem. 

I dropped my phone and the phone is non responsive. I have a new phone on the account but need to install certain apps like facebook and google. They are sending recovery text codes to my old number. I cannot access these aps without these codes. How can I forward my texts from broken phone to new phone

How does call waiting and conference calls work?

Hi, I have seen others posting about having problems while trying to buy a new phone online. I tried via my phone and via a computer and two different browsers and the it gives me an error message before or right after entering the confirmation code. I know my card isn’t the problem.   I wonder if this problem is solvable online. There is a deal right now until July 4th and I’m afraid I'll miss it. I’m not going to be able to go in person at koodo before then. It is a little frustrating.  Thank you! 

Can I pick up a phone I ordered online?   or do I have to have it delivered. 

I have not been able to receive calls lately, calls come in, I answered but I can't hear anyone and no one can hear me. I call back and it is all good so my out going calls are working. What is going on?

Hi, I have purchased a new Samsung Galaxy S21 5G mobile from Koodo, and within 2 months the device stopped working with abrupt behavior. The mobile is getting switched off and when I am trying to switch it on by pressing power button the screen get appear with “SAMSUNG Galaxy secured by Knox Powered by android” (start screen) and this initial message remains on the screen till the mobile battery get drain off and finally it's getting switch off. I have tried these several times but am facing the same issue and can not proceed further.

I am trying to receive an OTP on SMS from a company in Israel. I received OTPs from them before but now it stopped working and the company is saying that the problem is on my mobile provider side ( I am also sure of this). How do I fix this? Thanks,Danny

I recently added a new line to my account for my sister’s new phone. We confirmed the new number and she is able to send and receive texts and calls.  The issue is another line is directing calls to her number. Her number is completely different than the other number and she has been texting the person the calls are supposed are directed to, but if some one phones him, she gets the call.Anyone else understand the issue? i could change her number but I’m not sure if the would fix the internal issue within Koodo.Thanks

I am using koodo sim card with tablet plan on 3d party xioami tablet. I can’t uninstall Phone app on the tablet - disable option is unavailable. However I have some strangers calling me from time to time on koodo tablet sim card (I never gave sim card number to anybody) and somebody from my family from time to time is answering a call. Call barring option is not implemented by koodo. How can I block incoming calls (and potentially all calls) permanently?Thank you

Hi there,  I just arrived in Canada and tomorrow I'll open my bank account. So now i am wondering if i can already get a Sim Card today since i dont have a Canadian bank account yet.  Thanks for the help in advance!  Anna 

Recently I got my samsung tab s8+, I try to use the call and text feature with my Samsung S8+ phone on the same network. No luck that I only see the feature on my tab, though not on my phone,. I chat with Samsung,  they were saying that Koodo disable the function. Just wanted to know, how to get that call & text feature on my Samsung S8+ phone.Tim Chow

Hi,At the cottage - the cell signal is pretty weak.  We’re surrounded byI currently have a cell phone signal booster made for cars/trucks.  It works sometimes and other times it doesn’t.  It seems to be a random thing or if I’m lucky. Without the booster - there is no service at all.  With the booster - I can (sometimes) get “two bars” and make calls and send text messages.   The calls do sometimes get dropped - and other times we can talk for 30min and more.  This car/truck booster uses a “omni-directional” antennae.I’m considering getting another cell signal booster that’s made for home/cottage use.  It comes with a Yagi antennae.I read that Yagi (directional) antennae are better at picking up weak signals - BUT it has to be aimed directly at the cell tower. Does anyone have experience with cell phone signal boosters?  - using a directional “Yagi” antennae?Thanks.mjl  

I recently received a Galaxy 7 Lite Tablet through a promotion on Koodo, however I wish to return it as I am not happy with it. I was told by the Customer Service associate that I had 15 days to return it. Can you please tell me where to send it.

I Need to get in contact with a Koodo Rep. I need a puk code for my sim card, and don’t have an available call back number.please help

Just switched from Telus with my existing phone and number. Fellow at mobile Shop said that it would work. Registered the phone for wifi calling and all was good. Now I’m home and tried to call and the ‘network is not available’.*UPDATE: Fixed with reboot.

I bought a prepaid 60$ plan at a Koodo booth Then lost my sim I bought a new one the next day but I haven’t made a self serve account yet how do I make one if I can’t access the account phone number and 

Hi I’m a koodo customer who is using data plans only. My phone is already prepaid from other country so I added data plans only. And because of that, I had no acess to use tab ( monthly paying phone plans). Finally, Koodo verified me as a monthly customer so I get to make a tab plans for phone too. I tried to buy Iphone13 but it take 2 weeks to ship. There is only 3 Koodo shops in Toronto. Should I visit Koodo shop to see if there is phone left in inventory? Or can I visit Telus since Koodo is belong to Telus? I don’t want to change data plans. I only have to get a new phone with tab plans. Can Telus workers change plans for the Koodo customers? 

I ordered a new phone on June 16th.  My tab balance has changed and in self serve it says that I have ordered the phone.  I never received an email with a confirmation so I cant track the order.  I did check junk.  When I try to use the chat it asks if I received the email, I say no, it says if your order went through you will have received an email, check your junk.  If I try to respond to that message it acts like it is a new question assuming that for sure answered my problem.

I cannot call from my phone any Canadian number. It says "You cannot make outgoing calls while call barring is on."I have roaming on, barring is off for all options. Easy roaming turned on. I have data and can even call Icelandic numbers. I am on a monthly plan.Please help.

When people phone me they have to put in one digit,  as prompted by an automated voice,  before the call will get through to me.  I don't want this feature and have no idea how to remove it.  I am missing very important calls as a result,  please help me. 

Hi,I can't call and receive my phone for a week.I tried everything you told me to do, but I can't fix itWhen I call someone, A voice message is coming out “You’re network is not activate.”And I can't receive call and text.My friend said to me “It’s a number that you can’t call”I'm so uncomfortable. I hope you can fix it immediately!