Phones & Devices

Hi, I stopped my Koodo service and with a negative credit balance before, this month I received the bill and the balance is zero, I guess it been refunded. But I did not set up any pre-authorize payment and I moved out from the previous address. Can I get that cheque? Thank you. 

my husband and i just switched to koodo and now i cannot call him and he cannot call me but we can receive and make calls to other people.  does anyone know why?  and how to fix it?

While I was visiting the states over new years my airliner lost my bag.They then gave me a card with their phone numbers one being a toll free line.I called multiple times to try to get through but I kept just waiting for a few hours.Im just checking my monthly phone bill and it’s nearly $500. I was under the assumption toll free lines are free. Am I wrong?

I bought a prepaid SIM card in the US since I will be here for 2 months.  It won’t connect.  They tell me there are restrictions on my phone when they checked my IMEI.  Why is this? Is it because I still have a tab on my phone?  Do I have to pay this off before I can use a temporary US SIM?

I have two koodo phones - one is an iPhone XR (~3 years old) and the second on is a new iPhone 14 (2 months old).  I use the XR, my daughter uses the 14.  We have noticed that the signal on the 14 is significantly worse - we can be sitting right next to each other in the car and I have service and she does not.  Likewise in buildings - many times she has no service and I do,  Is there any explanation for this, is there some setting that could be causing this.  I thought a newer phone would be better than my older one, but apparently not.

I have no internet without WI-FI. It worked fine for 3 years suddenly stopped  this month with no reason.  Usage for Feb 2023 is 0, my account is  in good standing there was no changes to my phone or account. Help!!!!

Hi,Looking for the specific RFC IP ports required to properly configure a firewall to allow WIFI Calling. My research shows that there are some common standards but each carrier might have some distinct ones for their implementation. Could you document those for me please? Common RFC port assignments - UDP 500, UDP 4500, TCP 143Others I have seen - UDP 5060, 5061 - TCP 5060, 5061And any specific DNS/IP addresses if necessaryI have to provide this to the corporate security team to allow access as they have the network locked tight.Thanks 

Hi! I’ve recently cancelled my Koodo account and moved out of Canada (back home to Denmark). I can see that I have a credit left of $89 on my Koodo account. I have not registrered for pre-authorized payment. How can I receive the CAD 89, when I’ve moved out of Canada? I wont be able to receive a cheque. Is there anywhere I can submit my Danish bank details for an international transfer from Koodo? /Emilie 

I work at a process plant, we have an an alarm system that sends sms messages automatically when certain process conditions happen.My problem is that I do not receive all messages. I know the system works because I receive most messages and my colleagues with Bell receive all messages. I believe it’s some spam filter from Koodo but can’t be sure.Messages are sent from an email address to (my number)@msg.koodomobile.com and contain around 120 characters.

Woke up this morning to cell phone (iPhone XR) telling me I had cellular issues, no service. Have latest software installed, tried restart, sim removal, network system reset. Second iPhone in house is fine, both have same carrier number, Koodo 53. Have mid-afternoon appointment with Apple, but am open to ideas.

I purchased a new phone from the Webstore and returned it the day after receiving it as it didn't have the functionality I needed. After waiting  5 weeks (the web estimate for returns is 4 weeks) I emailed help and they told me to keep waiting as they've been busy.  I checked in with the Canda Post tracking number and says its still in transit so I called them and they verified delivery was confirmed at 10 days after it was sent. I waited 2 more weeks and there's still nothing,  so I booked a call back. They gave me the "just keep waiting" runaround, l until I got upset that they weren't even listening to what I was asking and support then confirmed it was never logged as received by the warehouse.  I now have to wait for a claim to be filed with Canada Post. I ship things for a living so I know this is another circle of nobody assuming responsibility. This is really an issue between Koodo and Canada Post but I'm stuck in the middle paying for a tab I'm not using, therfore making it

I was just sold a tablet on the phone yesterday, and after further review of my finances I realize I won’t be able to afford it. I emailed the web store and they’re saying it could take days to see the email. I was wondering is there a faster way to cancel the order? I just don’t want for it to get here and then have to go through the process of returning it in store. Thanks!

Here’s the band support info of the phone I‘ve found LTE/LTE-A：4×4 MIMO；Band1/3/38/40/41 4×4 MIMO; 其他 Band：2×2 MIMOBands supported：2G: GSM 850/900/1800MHz2G: CDMA BC0（ 800MHz ）3G: UMTS(WCDMA) bands 1/4/5/84G: TD-LTE bands 34/38/39/40/41 4G: FDD-LTE bands 1/3/4/5/8/28A5G: NR:n1/n3/n5/n8/n28A/n40/n41/n77/n78 Any advise on if the above spec will result in solid signals in Canada would be greatly appreciated. Thanks in advance.

I have just received a new physical SIM card in the mail for my new Koodo plan, but I cannot find information on how to transfer my old number to Koodo if the old number is on an eSIM.  I am not able to follow the provided instructions from Koodo’s tutorials, as I do not have a physical SIM from the previous provider to remove. Please advise on how to proceed with the transfer. (I.e. do I need to use the “Delete eSIM” button in the iOS Cellular settings for the transfer to take place?

Recieved SIM card but still haven’t recieved the account activation email yet. Order#HFO34962451

Due to service and network outages in the Okanagan with severe snow storms - I lost service and network for almost 3 weeks. I have just gotten a full monthly bill, but only used one week of service. Am I entitled to a refund or a credit for services? How would I go about that, as when I’ve gone in store - I was told no help via Koodo in person - only online..

Hi, I need to turn off the feature where people put in a number to reach me. How do I turn it off and on?

When I am traveling with my kids I create a hotspot for them so they can access the internet with their tablets and phones.  YouTube is the only app that does not work, it says it is unavailable in my area.  Can someone at Koodo help resolve this?

I’m gonna start off by saying please don’t ever purchase a Certified Pre-Owned phone from Koodo. Also, please bear with me as this is a really long post but I feel the backstory is important to my frustration. TL;DR: I’ve received 3 broken Certified Pre-Owned iPhone 11 Pros from Koodo and I’m at a loss at what to do. Any help on how to handle this would be greatly appreciated. In 2021 I upgraded to a Certified Pre-Owned iPhone XS and it had no issues! It’s been a great phone, but on Christmas Eve 2022 I smashed the screen and decided I would look at what I could upgrade during their winter sale. Even though my portion of the phone had been paid off I still had to pay off the “Tab Bonus”, so I bit the bullet and paid it off and went through the process of upgrading to a Certified Pre-Owned iPhone 11 Pro. Wow!! What a mistake. First iPhone 11 Pro shows up with a warning saying the screen is either not Apple certified, or i

I’ve tried several times to purchase online an iphone and keep my old plan and everything is fine until i get to the last step it gets an error message “something went wrong”

I changed the plan last Nov and should receive a new iphone 11 64GB with my new plan but this just never happened. There’s no order or history that I can check using the self-serve portal. I’m just wondering where is my phone since this took long enough now. If you forgot my phone could you please just send it out now and give me a tracking number? I’m out of the country now so if there’s any info you need to double check with me please leave an email to communicate.Thanks in advance. 

I can't seen to make phone calls or receive phone calls!! Tried restarting phones and Sim card out. Happening with my husband phone as well. Both Samsung galaxy note 10+

On my Account, I, Have (3)Separate Lines….(1) - Main, Mobile Line(2) - Tablet  **this Tablet has Been 100% Paid off…(3) - MY, New ZPAD Tablet.The Question I, Have is :Should I, use the same SIM Card, from my 1st Tablet, in my NEW Tablet or Should I, use the SIM Card that is Provided, with the NEW Tablet?**my Old & New Tablet, Have Separate Phone Numbers, BUT, they are on the Same Account.ADVICE??

Hello!I have unlimited Canada-wide calling and have an airtime charge of $47.78. I looked it up on my bill and it says the overage is for an incoming call from 7057923728 from Ontario Since it’s a Canadian number, and given my unlimited minutes plan, why am I being charged?The odd thing is as well, I checked call log and I have no record of outgoing or incoming calls from this number on my phone, but this number has shown up on my bill quite a few times. What does that mean? Thank you!

I lost my phone and had to get a new sim card. Is there a way to see not just my call history but my attempted call history between when I lost it and when I got my new sim card?Thanks!