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Phones & Devices

The place to ask all of your phone related questions

1198 Topics

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Newest first

MarydwBeginner

asked in Tips, Tricks & Troubleshooting

No Pin Provided with new phone

Hi there, I can't get through to a real person via the chat box, so I'll ask here.My new phone (S22ultra) came in the mail without a pin or box. How am I able to insert my new Sim card without the pin? I feel lost and frustrated as I currently can't do text or calls. Thank you for your help!

282

7 days ago

Delamorag10Beginner

asked in Tips, Tricks & Troubleshooting

Home Internet Connection

I got my Internet device 2 weeks ago. my activation date was December 9I set up everything properly, including COAX connection. The black modem has: DS flashing green light, US and Online are off. LAN is solid amber. The Wifi6 router has 2 solid green lights and the Internet one is flashing green. I’ve tried restoring and unplugging the devices, nothing works. waiting for the technician to come but it’s been forever so I’m trying to see if I can resolve the issue myself.

824

7 days ago

FrancelAdvocate

asked in Tips, Tricks & Troubleshooting

I can't calls or received a call !!! no 3g network...

Hi Koodo, could you help me, during 1 week I can't make any call or receive. I don't have 3g network, I already tried every solution with troubleshoot... But nothing. I receive messages, I've 4g network but I can't call. Thank you

7322

7 days ago

IBaltaBeginner

asked in Tips, Tricks & Troubleshooting

homeinternet connection issues

Hi! I received my modem and router yesterday and followed all the instructions Koodo provided to set it up. Yesterday (Dec 16) was also the confirmed activation date of my internet by Koodo. My internet does not work. I proceeded to call Koodo and we did basic trouble shooting, after which it still did not work. I was then told to wait until today (Dec 17) and re-do all the basic troubleshooting. I just finished all the basic trouble shooting again and my router is still just showing the DS light as flashing (and the other three lights are off). Where am I going wrong here?

402

8 days ago

Sandro LiliBeginner

asked in Tips, Tricks & Troubleshooting

sms issues

I'm having issues sending amazon shortcuts from the app (when I share link) in sms (not rcs, not blue bubbles, just regular text messages). For example, this linkhttps://a.co/d/82S75jzwhen I send it, it's not delivered. For example, if I remove one last letter from the link, it goes and delivers too. If the link is classic (amazon.ca), there are no issues, only with a.co shortcuts. Is it koodo messages gateway or something like that?

556

8 days ago

WellllllllConnector

asked in Tips, Tricks & Troubleshooting

need help asap please

I need help I need a puk code for my phone and I only have 3 trys left

585

8 days ago

User name EthanBeginner

asked in Tips, Tricks & Troubleshooting

old iphone wont transfer sim to esim on new iPhone

How do I transfer sim from iPhone 7 to esim on iPhone 14 says to contact Koodo. What do I do

241

8 days ago

Emily nicholsonBeginner

asked in Purchases & Returns

Unable to transfer phone number to new iphone

I have been trying to set up my new iPhone 16 but each time I try to transfer my number I receive an error message that they are unable to transfer my number. The message says to contact ‘webbing’. Even though it says that the number cannot be transferred the phone number no longer works on my original phone so I now have no functional phone and I have not been able to contact Koodo for any support. Suggestions?

162

8 days ago

Sylvester62Beginner

asked in Tips, Tricks & Troubleshooting

Wireless Home Phone and existing phone jacks

Is it possible to connect the WHP hub in such a way that I can also use all the existing wall jacks in my home? I know this is possible with Bell’s home phone modem/hub and perhaps Rogers’ as well.

384

8 days ago

AshleySBeginner

asked in Purchases & Returns

Can't update address from PO Box to street address

I’ve been trying to purchase a new phone and since I have a PO Box, I am trying to update my address to my street address. When I do, I can see that it says “Success. Give it a few minutes to update”. The address box goes blank, then reverts to my PO box. I’ve tried refreshing the page, new browser, doing it on my phone vs the computer. It doesn’t update. It shouldn’t be this hard to update an address.

9 days ago

Lindsay GrahamBeginner

asked in Tips, Tricks & Troubleshooting

why does my email for Netflix keep changing after signing up my existing account

Twice now the email that was for my existing Netflix account has changed I don’t find this out until I’m booted out of what ever device I try on. When I log into Koodo to check the stream+ section and launch the Netflix tab a random email pops up. I don’t have access to this email or know the password for it as the existing password does not work. Why does this keep happening? Every time it happens I have to call Netflix to change the email back. Our account is not being used I do not get any emails stating logins I am unaware of. I have not shared any passwords outside of the devices on our network.

151

9 days ago

Hali_MarkRockstar

asked in Purchases & Returns

Replacement phone supposedly shipped, no info yet

I received a CPO iPhone on Dec 4th that I wasn’t happy with and submitted a request for a return. I received an email Dec 7th stating that a replacement was shipped and return instructions were provided for Canada Post. I haven’t received the phone yet, nor any further email with shipping details. Is the phone really on the way? The first one arrived via UPS so I don’t think there is a delay due to Canada Post.

444

10 days ago

TheRockBeginner

asked in Tips, Tricks & Troubleshooting

koodo Internet - Terrible high ping

273

10 days ago

CallimicoOrganizer

asked in Tips, Tricks & Troubleshooting

wi-Fi calling on Huawei

Hi,Wi-Fi calling has been reinstated on my Samsung F20. Thank you. I have a second phone on my account with a Huawei device for my son. The prefered network is set to LTE/WCDMA/GSM, and VoLTE calls is activated, but on the phone settings, I do not see the toggle for WiFi calling. I know it is possible for this device since that's how I used it back when it was my main phone with another provider. Can someone at Koodoo assist me in activating it? There is no reliable network where we live so wi-fi calling is the only way to make calling and text when we are home.Thank you for your assistance.

9112

10 days ago

TiannaCBeginner

asked in Tips, Tricks & Troubleshooting

Unable to Transfer eSim to New Phone

I was using an eSIM on my old phone. I recently switched to a Tab plan and received a new phone with a new SIM card. However, when I insert the SIM card into my new phone, it cannot be detected. I also tried transferring the eSIM to my new phone, but that didn’t work either. Now I’m stuck using my old phone, as the eSIM is still functioning on it.What should I do next?

452

11 days ago

AFracekBeginner

asked in Purchases & Returns

Phone being shipped to the wrong address

Hi I moved recently and didn’t change the address on my account. When I purchased the phone in my local mall on black Friday I was told that I will receive an email with all the order details and there will be instructions on how to change the shipping address. All I got was the email with the tracking number. I emailed koodo.webstore@koodomobile.com on Dec 6th but got no response yet.Now Purolator’s website says that they failed to deliver and address correction is required. Purolator will not let me change the address as per Telus instructions and directs me to Telus customer service. I tried calling the number I got from Purolator for Telus customer help but they will not help me because my phone service is not with Telus.I’m lost as far as what my steps should be at this point.

424

11 days ago

D.LAdvocate

asked in Purchases & Returns

Multiple phones to return. Is each prepaid label specific to a phone?

I’ve got 8 phones to return under one account. I received 8 individual prepaid labels by email, each one with the same return address but different RMA number.Do these individual labels need to match a specific phone, or will the receiver be able to tell by the address which phone has been returned?The reason I ask is because I have no idea which label is for which phone and I don’t want Koodo telling me later on that I sent the wrong package.

361

11 days ago

sabyBeginner

asked in Purchases & Returns

Scheduled a Call back and after answering it auto cancels and asks me to reschedule

I have scheduled multiple callbacks through your chat service. However, each time I answer the call, it automatically cancels and prompts me to reschedule. This has happened twice, and it is causing significant inconvenience. and i dont know what to do

151

12 days ago

RV CanadaBeginner

asked in Purchases & Returns

Order not fulfilled

I ordered an upgraded phone which shipped Dec 5 and was supposed to be delivered Dec 9. It is now Dec 13 and it has not arrived. Inquiries about the Purolator tracking number says it is delayed because of "weather delay" but the weather is fine. How can I find out when the order will actually arrive? Has anyone else experienced this and actually received their order?

311

12 days ago

JmdvernBeginner

asked in Tips, Tricks & Troubleshooting

router lights

All lights green but lan light flashing red

381

12 days ago

ontario1992Beginner

asked in Tips, Tricks & Troubleshooting

wifi calling stopped working ipone 11

WIFI calling stopped working, restarted phone, toggled off the wifi calling button, reset wifi, reset network, even updated to IOS 18.2 - will not come back on - also says CONTACT KOODO for personal hotspot that worked fine before, not sure if its related

12 days ago

CallimicoOrganizer

asked in Tips, Tricks & Troubleshooting

wi-fi calling on Samsung S20 stopped working

We have poor network signal where I live so always use Wi-Fi calling. I received a call earlier today so I know it was working, but for some reason, it isn't now and I am unable to get it to work. Data is set to LTE/WCDMA/GSM. Don't see VolT though I believe it use to be there... wi-fi calling is correctly set on the phone settings. Tried putting on airplane mode and then turning off. Also tried restarting the phone but still no success. Any tips?

553

12 days ago

ceeeBeginner

asked in Purchases & Returns

Google Pixel 8a promotion plan tab basic. Can I keep my plan if it's under $40?

My current plan is under $40. Does that mean I can't buy a Google Pixel 8a phone with the promotion tab basic as it states that the offer includes a special plan starting at $40. (Tab Basic $ 464 .00 today then $10/mo for 24 months)

182

12 days ago

Nat_56Beginner

posted in Purchases & Returns

Return process during Canada Post

Just want to express my frustration with the return process during the Canada Post Strike. As a company, it is their obligation to ensure that their processes are still effective even in unwarranted situations such as this. Why are we not utilizing other shipping companies where we can bring the return while Canada Post is on strike? Having to hold on to and pay a tab on a phone that I’m not even using until Canada Post ends its strike is absurd. I have no problem paying for my monthly service plan, however the tab is toward a phone I will not be keeping. I truly hope that I will be getting a credit for the tab paid when the phone is returned, otherwise that is theft. We have no idea how long this strike will be going for, and I can’t get an exchange for a different phone until the phone is returned, and who knows how long that will be at this point. It is truly not right. I have always had such a great experience with Koodo, and have always recommended them to family and friends. I

423

12 days ago

migmig18Beginner

asked in Tips, Tricks & Troubleshooting

wifi calling

i can not enable my wifi calling, when i try its saying (to allow wifi calling on this acount, contact Koodo)

241

12 days ago

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