Phones & Devices

It started when my phones camera and flashlight stopped working. I went to the kiosk I purchased my pre-owned iPhone 14 at. It was less than a year ago and still under warranty. The representative at the kiosk informed me they could not assist and set me up with a call back from a Koodo Representative. That person told me to go to a website to verify my phone was still under warranty and to take a screen shot. They then advised me to go to a Telus store and show them the screenshot and they could help. The representative at Telus told me he could not help and to go to the Mobile Klinic in Lethbridge where repairs are done. The representative at Mobile Klinic told me he could not help without a work order from Telus. I returned to the Telus store I was previously at. They tried to send me a text to set up a claim. The text did not come through despite numerous tries. The Telus representative told me he could not help and to phone the insurance company directly. I did. The insurance comp

I am very new to Kudoos. About two hours ago I updated my plan. When I tries to make a phone call I get this message. "Not registered on nerwork,"Can someone please help me out.Thank you

Trying to set up wifi calling and it keeps saying "The number entered doesn't match our records. Please re-enter your number."  Can anyone help with this 

Why was I able to talk to a live agent on Sunday, but today all I can do is Koodo Assist, which is not helpful in the least.

I signed up for Koodo from Public mobile and ported my number with YES but i didn’t receive any E sim or QR code for Koodo. I tried to get a replacement e sim and it says my email was too new to get a verification code someone please help**post edited by moderator to hide personal information (Email address shown in the image)

I have the 100mb-down unlimited internet home plan.everything working fine.what wireless router models can I use to replace the dm1000 or b6l wifi boost? thx.

I have a Canada/US plan, but I am in the US but have zero service. Is there something I can do to get this working as I am in the US for work for the day. Thanks

My phone got stolen 3 hours before and I want to talk to Koodo right away or within an hour from current time. Please let me know asap so that I can give my friend’s contact number here. Thanks. 

I’m trying to get an E sim for my new phone but can figure out how.  i have a monthly billing plan with tab, my old phone had a physical sim card in it, i lost it in the ocean. its gone.i went online and used my tab to get a new phone, it was mailed to me.  now i need to activate it but i cant because i don’t have my old physical sim, (old phone pixel 8, new phone pixel 10) so i want to get an Esim for my number but it seems i cant figure it out since i don’t have my old sim any more. Thanks

New iPhone 17 from April 2026 is constantly dropping calls in the past 3 weeks. Not sure what’s happening and I’ve done the recommended steps of airplane mode, turning phone off/restarting, and turning off Wi-fi calling. It was working fine until up to a few weeks ago!

I don’t understand why I am charged although I returned the modem. Can you please tell me what the charge is for?

I started with Kudos 6 days ago. I have my phone and account number. I can't make calls or text message. I been trying to chat with some now for 6 days, no luck. I been to the Kudos in town, they couldn't help me.  I need someone from coustmer service to get back to me ASAP,  Please 

About 3 months ago I stopped receiving 2fa codes from a financial services supplier of mine in the US.  I engaged with their support and went through my setup with them and couldn’t find any problems.  Their support suggested talking to Koodo.I updated my 2fa profile entry with my supplier to use my wife’s Koodo mobile number and I received 2fa codes every time.  What’s going on?  Does Koodo block certain 2fa codes?Thanks for any experience of ideas you can share. 

Do I need a cable from the wall to connect to the router in order for the wifi to work?

I purchased a brand new iPhone 17 Pro Max and have experienced ongoing issues since receiving it. Over the course of 1.5 months, Koodo sent me two faulty devices before finally replacing it with a third phone. During that time, I was repeatedly directed to different Koodo locations, Jump+ stores, and Apple Stores, spending countless hours (1-2 hour at a time i believe 6 times) trying to resolve issues that should have been handled much more efficiently as visitintg all those stores did nothing but cost me time, money and frustration.Unfortunately, the customer service experience throughout this process was extremely disappointing. I spent hours on frustrating calls where I felt dismissed, brushed off, and disrespected. At one point, a representative actually laughed at me while I was trying to escalate my concerns and then placed me on hold for 30 minutes after repeatedly giving me the same scripted response because I refused to accept it as an answer without speaking to someone elseNo

What can be done? Outside my apartment building in downtown Almonte ON K0A 1A0 I get no signal. Can’t use maps to plan my route until I drive around the block. Inside downtown restaurant “Joe’s Italian” no signal (not unexpected). Walk outside, walk 20 metres away, still no signal. Koodo customer service suggests changing SIM card (Google Pixel 6a) so I did it. No improvement whatsoever. Time to seek out a new provider?My wife the same with her iPhone 12 mini.

I just bought a 30 day Europe pass and plan to activate on June 15/26 when I land and turn on data roaming, per the instructions. The Koodo site says the pass needs to be used by June 20th so I assumed that meant ACTIVATED by June 20th. I’m also reading comments here that say people are being charged over and above the $60 paid for the pass. I also got an email and text saying I added more data that can be used before the end of my billing cycle (which is three days from now). Koodo makes it all sound so simple.  I tried the agent chat and the connection keeps disconnecting and I’m not getting an answer. Frustrating.  Is the pass I just bought actually going to work on June 15 when I land in Europe and am I going to be charged over and above the $60 I paid assuming I don’t go over my monthly data plan? I have loads of monthly data. Thanks!  

I've been billed by busuu for a subscription that was not authorized.I'm following up with busuu but in the meantime can koodo stop all third party billing on my account so this doesn't happen again.

Hi, I am a prepaid customer and I want to cancel my prepaid service. The issue is that I am unable to log into my Self Serve account properly. When I try to log in, it shows that I either have no number linked or asks me to activate my account again, even though I already activated it earlier.I’m stuck in a long activation process and cannot access my account. I also haven’t been able to find a way to directly contact a customer service representative.Could someone please help me access my account or guide me on how to cancel my prepaid service? Thank you.

So sick of the circular firing Squad from Koodo Can’t get my questions answered, can't get a rep. Wasting hours with this BS

Can’t add a perk for a new line. Requested a call back from CSR (twice) but no response. Getting ready to look for another service provider 

Im trying to set up wifi calling on my phone. My phone number is not recognized by the koodo site when I enter it. My device appears to be VoLTE compatible. 

Headed to Balkans, plan to get an esim. Can I receive texts to my Koodo number with Koodo data turned off and not risk Koodo roaming charges?

First line - port from Rogers, no problem, done and got a welcome text in 30 mins.  second line- port from telus, reply yes, confirmed, no welcome text from Koodo. Waited all night and but still no text. Checked self serve online and both phone lines say that the numbers were ported successfully though.  But as the Koodo website says “you’ll know the transfer is done when you receive a welcome text". I’m not on the koodoo network and cannot call or text or use data. 

I just bought a CPO Iphone 15 and from my understanding from the description it says they function like new. one of the first things I did when I got the phone was check the battery health and it is 85% and has been cycled 347 times with a first use in Dec 2023. Is this normal that the batteries arent replaced? The phones works fine just curious if this is normal or if the battery shouldve been replaced during the refurb process