Phones & Devices

I borrowed a friend’s older Samsung device (Galaxy S23-FE) to test an app. It hadn’t been wiped so he could sell it, so it still has his accounts on it.  I took the Koodo SIM out of my iPhone and put it in the Samsung.  It sees a cell signal but doesn’t connect to Koodo, so I can’t do anything.  The phone isn’t blacklisted (check device.ca) and being Canadian I don’t think it can be locked to a carrier.  How can I confirm that?  Anyone know what step I’m missing?  Thanks

I have a Pixel 8a, which supposed to have a 5G capability. Unfortunately, the only network available is LTE+. I tried the network reset and phone restarts. Unfortunately, nothing worked. 

My phone will not allow me to make phone calls or receive phone calls.   iPhone.   Phone is not hooking up to Koodo- says no service.

I have been looking to get the Pixel 10 Pro Fold but it went out of stock and then has disappeared from the Koodo page. It remains on the Telus page and since then the Google Store has had it come back in stock. I was wondering if anyone knew if Koodo would be getting it back. The 11 Pro Fold is still not out til October. I so very much wish the Motorola Razr Fold wasn’t a Rogers exclusive - it’s the one I really want but I’m not going to Rogers/Fido.

Does anyone know if there has been any update on the availability of the Home phone receivers? If they are now available whats the best way to get one? Thanks

I just switched back to Koodo and am staying in an area with bad cell coverage but good wifi. I've been trying to set up my wifi calling but keep getting the error "The number entered doesn't match our records. Please re-enter your number."  Please help! I need to be able to use my phone for work and can't figure out how to get it working. 

I am Koodo phone user.  I recently received a tablet that has  wifi and 5G connection as a present.  Can I get a data only plan thru Koodo for a tablet I didn't buy thru them?   If so, How do I go about activating it??

How do I get rid of getting Amr for voicemails without getting rid of the preuim voicemail?  

I just activated and ported my phone number to a new activation on Koodo. I didn't receive a push notification or email with QR code which means I can't receive call/text. 

So I came back to Koodo after everything on my account fixed now my call display plus doesn’t work anytime anyone who’s a rogers customer has there name customized always used to show there. Now it’s just say the province and the phone number why does Koodo have so many problems like ugh. i miss when Koodo was just a simple easy to use company now it’s just difficult. all my friends have caller id setup to show there names but this crap is annoying man Telus seriously fix it I have already missed like 3 calls from a bylaw officer. now I don’t know the persons name who is calling most of the time.

Don’t know why the past 3 months only my data is getting all used up and phone paused 

I am trying to enable VoLTE/Wi-Fi calling on my Galaxy S24, but the portal gives me the error message that my number doesn't match records. Can a rep please pull up my line and reset my backend VoLTE Access add-on?

Do I need a cable from the wall to connect to the router in order for the wifi to work?

I purchased a brand new iPhone 17 Pro Max and have experienced ongoing issues since receiving it. Over the course of 1.5 months, Koodo sent me two faulty devices before finally replacing it with a third phone. During that time, I was repeatedly directed to different Koodo locations, Jump+ stores, and Apple Stores, spending countless hours (1-2 hour at a time i believe 6 times) trying to resolve issues that should have been handled much more efficiently as visitintg all those stores did nothing but cost me time, money and frustration.Unfortunately, the customer service experience throughout this process was extremely disappointing. I spent hours on frustrating calls where I felt dismissed, brushed off, and disrespected. At one point, a representative actually laughed at me while I was trying to escalate my concerns and then placed me on hold for 30 minutes after repeatedly giving me the same scripted response because I refused to accept it as an answer without speaking to someone elseNo

What can be done? Outside my apartment building in downtown Almonte ON K0A 1A0 I get no signal. Can’t use maps to plan my route until I drive around the block. Inside downtown restaurant “Joe’s Italian” no signal (not unexpected). Walk outside, walk 20 metres away, still no signal. Koodo customer service suggests changing SIM card (Google Pixel 6a) so I did it. No improvement whatsoever. Time to seek out a new provider?My wife the same with her iPhone 12 mini.

I just bought a 30 day Europe pass and plan to activate on June 15/26 when I land and turn on data roaming, per the instructions. The Koodo site says the pass needs to be used by June 20th so I assumed that meant ACTIVATED by June 20th. I’m also reading comments here that say people are being charged over and above the $60 paid for the pass. I also got an email and text saying I added more data that can be used before the end of my billing cycle (which is three days from now). Koodo makes it all sound so simple.  I tried the agent chat and the connection keeps disconnecting and I’m not getting an answer. Frustrating.  Is the pass I just bought actually going to work on June 15 when I land in Europe and am I going to be charged over and above the $60 I paid assuming I don’t go over my monthly data plan? I have loads of monthly data. Thanks!  

I've been billed by busuu for a subscription that was not authorized.I'm following up with busuu but in the meantime can koodo stop all third party billing on my account so this doesn't happen again.

Hi, I am a prepaid customer and I want to cancel my prepaid service. The issue is that I am unable to log into my Self Serve account properly. When I try to log in, it shows that I either have no number linked or asks me to activate my account again, even though I already activated it earlier.I’m stuck in a long activation process and cannot access my account. I also haven’t been able to find a way to directly contact a customer service representative.Could someone please help me access my account or guide me on how to cancel my prepaid service? Thank you.

So sick of the circular firing Squad from Koodo Can’t get my questions answered, can't get a rep. Wasting hours with this BS

Can’t add a perk for a new line. Requested a call back from CSR (twice) but no response. Getting ready to look for another service provider 

Im trying to set up wifi calling on my phone. My phone number is not recognized by the koodo site when I enter it. My device appears to be VoLTE compatible. 

Headed to Balkans, plan to get an esim. Can I receive texts to my Koodo number with Koodo data turned off and not risk Koodo roaming charges?

First line - port from Rogers, no problem, done and got a welcome text in 30 mins.  second line- port from telus, reply yes, confirmed, no welcome text from Koodo. Waited all night and but still no text. Checked self serve online and both phone lines say that the numbers were ported successfully though.  But as the Koodo website says “you’ll know the transfer is done when you receive a welcome text". I’m not on the koodoo network and cannot call or text or use data. 

I just bought a CPO Iphone 15 and from my understanding from the description it says they function like new. one of the first things I did when I got the phone was check the battery health and it is 85% and has been cycled 347 times with a first use in Dec 2023. Is this normal that the batteries arent replaced? The phones works fine just curious if this is normal or if the battery shouldve been replaced during the refurb process

Hello, trying to add a line to an account I already have. Also, I have the physical SIM sitting in front of me when I try to add, trying to add a line to an account I already have. Also I have the physical SIM sitting in front of me when I try to add a new account there’s no option to use a physical SIM that I currently