Phones & Devices

Hello Community I am having one heck of a time as a new Koodo prepaid customer.  Firstly, I could not  even login to this community to post with my account.  It just kept sending me in circles and asking me to login over and over and over so I had to use my Facebook login. My main beef, though, is with the supposed call forwarding.  Signed up for 365 prepaid  plan.  Said it included call forwarding.  As soon as I switched from Public Mobile, my number starts getting spammed with junk calls.  I immediately go into the phone and try to send them to a fax number like I had previous only to find out that I can’t do conditional call forward on prepaid!  Talk about false advertising!   So I’ve basically been duped, I’m locked in for a year, and here I am with a business phone getting spam calls constantly cluttering up my voicemail.  To say I am not impressed is the understatement of the year. Any solutions for this??  Surely, I cannot be the only one with these issues.

Is anyone else having a hard time reaching a rep? For a week now I’ve been directed to the chat, but keep getting the message “Let's get you back to the conversationJust need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes.” I’m not sure what to do now. I can’t reach Koodo by phone either. 

Almost a month ago after switching back from vacation mode, I found my number cannot be used to call or receive calls or texts anymore.  I arranged a call back from self-service, but never received a call. I assume it is because my number cannot be used. Is there anyway to reach Koodo other than your own number? Has anybody else experienced something like this after switching back from vacation mode?

I had previously put a phone into my shopping cart, but no longer want it. I see no way of emptying the shopping cart so that I am able to look at new phones. It won’t let me. Anyone know how to fix this? 

I like messing around with generic modems and I am wondering if koodo allows these modems to call after the 3g network shutdown?

We have been with Koodo for about 3 years. My phone is a Motorola. For some odd reason my network keeps switching from Koodo to Telus and it really buggers my phone up for texting. No one can seem to figure it out and it will randomly switch back. One of the weirdest things is that it won't even download any pictures from Koodo texts when they send deals.

Hello,I would like to file a formal complaint regarding a misleading Internet offer sold to us by a Koodo door-to-door sales representative named Ruben D. on January 7, 2026 in Brossard, Quebec.The representative offered us a high-speed Internet plan for approximately $50/month. During the visit, he even called his manager by phone and confirmed the promotional offer in front of us. Based on those verbal representations, we agreed to subscribe to the service.After several months, we discovered that the actual contract price was $79/month plus taxes, and our monthly bills have been around $90/month. We never knowingly agreed to this pricing and feel that the service was clearly misrepresented during the sales process.We contacted the representative directly and he informed us that he no longer works for the company and is “not responsible anymore.”This situation is unacceptable. We are requesting:A formal investigation into this sales incident Reimbursement for the overcharged amounts s

When do i get my modem? Cause they already charged me for my first bill last May 12 2026. 

I was not provided a simcard for my new phone upgrade. My old phone has an older sim card that will not fit. 

I have swapped from Koodoo prepaid to postpaid via the online portal. everything seems to have gone through but I have no service, I am using an esim.I do have a voicemail from Koodo but no way to listen to it.Obviously want to get connected soon, don’t know if it just takes hours to properly change or there is an issue.Self serve portal says everything is fine.

I purchased a brand new iPhone 17 Pro Max and have experienced ongoing issues since receiving it. Over the course of 1.5 months, Koodo sent me two faulty devices before finally replacing it with a third phone. During that time, I was repeatedly directed to different Koodo locations, Jump+ stores, and Apple Stores, spending countless hours (1-2 hour at a time i believe 6 times) trying to resolve issues that should have been handled much more efficiently as visitintg all those stores did nothing but cost me time, money and frustration.Unfortunately, the customer service experience throughout this process was extremely disappointing. I spent hours on frustrating calls where I felt dismissed, brushed off, and disrespected. At one point, a representative actually laughed at me while I was trying to escalate my concerns and then placed me on hold for 30 minutes after repeatedly giving me the same scripted response because I refused to accept it as an answer without speaking to someone elseNo

I was shipped a Google Pixel when I ordered a refurbished iPhone 14.. We went to a store the same day when we realized it wasn’t the right phone, the store told us we had to call customer service and wouldn’t help us, then after 2 hours on the phone with customer service we were told they need to launch an investigation and we would get an update within 3-5 days. It’s now been 6 days with not a single update, I’ve just been received my bill for the month and I'm being charged for the phone we never received and we’ve been given no direction about what to do with the phone we didn’t order and don’t want. I’ll call, again, tomorrow, to fix this problem we didn’t cause, but has anyone encountered this before? 

I've been billed by busuu for a subscription that was not authorized.I've emailed them and they have not provided proper evidence of this subscription, and will not remove the $15 charge.Is there anything Koodo can do, seeing this is clearly a scam.

What can be done? Outside my apartment building in downtown Almonte ON K0A 1A0 I get no signal. Can’t use maps to plan my route until I drive around the block. Inside downtown restaurant “Joe’s Italian” no signal (not unexpected). Walk outside, walk 20 metres away, still no signal. Koodo customer service suggests changing SIM card (Google Pixel 6a) so I did it. No improvement whatsoever. Time to seek out a new provider?My wife the same with her iPhone 12 mini.

I am with Koodo but my Internt provider is Telus.Koodo does not seem to have a parental control app, but Telus does enable parental control via its Telus Connect mobile app.However, in order to login to the Telus Connect mobile app, I need a Telus account. I tried logging in using my Koodo email and password and that didn’t work. I tried registering a new Telus account, but it prompted me for my Telus account number, and providing my Koodo account number did not work.Any help is appreciated.

I just bought a 30 day Europe pass and plan to activate on June 15/26 when I land and turn on data roaming, per the instructions. The Koodo site says the pass needs to be used by June 20th so I assumed that meant ACTIVATED by June 20th. I’m also reading comments here that say people are being charged over and above the $60 paid for the pass. I also got an email and text saying I added more data that can be used before the end of my billing cycle (which is three days from now). Koodo makes it all sound so simple.  I tried the agent chat and the connection keeps disconnecting and I’m not getting an answer. Frustrating.  Is the pass I just bought actually going to work on June 15 when I land in Europe and am I going to be charged over and above the $60 I paid assuming I don’t go over my monthly data plan? I have loads of monthly data. Thanks!  

I've been billed by busuu for a subscription that was not authorized.I'm following up with busuu but in the meantime can koodo stop all third party billing on my account so this doesn't happen again.

Hi, I am a prepaid customer and I want to cancel my prepaid service. The issue is that I am unable to log into my Self Serve account properly. When I try to log in, it shows that I either have no number linked or asks me to activate my account again, even though I already activated it earlier.I’m stuck in a long activation process and cannot access my account. I also haven’t been able to find a way to directly contact a customer service representative.Could someone please help me access my account or guide me on how to cancel my prepaid service? Thank you.

So sick of the circular firing Squad from Koodo Can’t get my questions answered, can't get a rep. Wasting hours with this BS

Can’t add a perk for a new line. Requested a call back from CSR (twice) but no response. Getting ready to look for another service provider 

Im trying to set up wifi calling on my phone. My phone number is not recognized by the koodo site when I enter it. My device appears to be VoLTE compatible. 

Headed to Balkans, plan to get an esim. Can I receive texts to my Koodo number with Koodo data turned off and not risk Koodo roaming charges?

First line - port from Rogers, no problem, done and got a welcome text in 30 mins.  second line- port from telus, reply yes, confirmed, no welcome text from Koodo. Waited all night and but still no text. Checked self serve online and both phone lines say that the numbers were ported successfully though.  But as the Koodo website says “you’ll know the transfer is done when you receive a welcome text". I’m not on the koodoo network and cannot call or text or use data. 

I just bought a CPO Iphone 15 and from my understanding from the description it says they function like new. one of the first things I did when I got the phone was check the battery health and it is 85% and has been cycled 347 times with a first use in Dec 2023. Is this normal that the batteries arent replaced? The phones works fine just curious if this is normal or if the battery shouldve been replaced during the refurb process

Hello, trying to add a line to an account I already have. Also, I have the physical SIM sitting in front of me when I try to add, trying to add a line to an account I already have. Also I have the physical SIM sitting in front of me when I try to add a new account there’s no option to use a physical SIM that I currently