Phones & Devices

I received calls from someone who claimed to be a Koodo representative. He said that because I had payed my bills on time for so long, I was getting a promotion. He said my bill for the next 12 months would be I think 35% off and I would get a free tablet. He walked me through ordering a tablet and said I would get a confirmation call from a Koodo rep. I did but I hung up because I was confused by conflicting information. Now whoever I talked with on the phone has account info and other info I don't give to just anyone.  I'm not sure what to do now!🤷‍♀️

Hello, trying to add a line to an account I already have. Also, I have the physical SIM sitting in front of me when I try to add, trying to add a line to an account I already have. Also I have the physical SIM sitting in front of me when I try to add a new account there’s no option to use a physical SIM that I currently 

I logged into my account and got a message that my password may have been compromised. I have tried changing it through my profile and the site won’t load properly. I have tried on my phone and computer, using 3 different browsers, incognito mode, clearing browsing history, and on data and wifi. Once I hit change password the page just reloads and doesn’t actually change the password. I tried hitting forgot password and resetting it through the email link. Same thing happens. How do I change my password? 

I just purchased the Sonim XP3 plus 5g through Koodo. The phone was delivered 2 days ago. I took the Koodo sim from my iPhone 15pro and put it into the Sonim. We live rurally with no cell service, wifi calling is all we use at the house.When I go to toggle on the wifi calling where it says "off” it just bumps me back to the settings menu and doesn't change anything. I've tried this while connected to wifi and lte at the same time. Didn't work, went into the local Telus/koodo store today and she couldn't figure it out. She told me to call Koodo. After an hour on the phone I was told the Sonim XP3 plus 5g phone does not support wifi calling? Surely the agent was mistaken. I'd rather not send in this brand new phone if I've been ill advised. Can someone please advise whether this phone should support wifi calling? It does on other networks and the option is in the settings menu. Thanks for any help.  

Page won’t load under manage in subscriptions.  

after transfer to Koodo from Bell, the website showed that the lines were successfully transferred to Koodo, problem is there still no signal!What’s up with Koodo??? For Iphone, I did reset network per guide online, but it didn’t work!!!!!!!!!!!!!!!!!

Put on hold many times for total of over 2 hours.  Unacceptable.  

Please help me get my puk for my esim I. Really need my phone tonight or I will lose my place please helppp 

Hello everyone,My phone plan was cancelled recently but i managed to pay it off in full within a month. Just wondering if there is anyway to re-activate it, since my service isn’t coming back. And fyi i tried scheduling a callback but they said they were to busy, plus my phone can’t even call #227 for help.

Hello, I just wanted to make sure that i am no longer with you as provider as before you guys activated my plan i switched to another company as i was not happy with waiting too long for call for activation. Just making sure that you guys do not charge any single panni from my account as i did not used at all.  

Hello, you have an active ad on social media saying your $27.5 plan includes usage across Canada, US, and Mexico. After signing up I realized this is not the case and a lie. i would like an immedia cancellation and refund of the esim since there was false ads , consumer rights. 

I transferred my number to my new koodo account but the number i see on my new sim is completely different from either the original number or the one transferred. It’s an esim and the self serve portal says the correct number but if i call its a random number 

Please Help! I’ve accidentally locked my SIM card in my Google Pixel 7 Phone and it says I need a PUK Code to use it again. I don’t have anyway to contact my family - including my children - please help asap!~Tiffany

It’s very frustrated. I have been trying to call and cancel my internet plan but in return , I’ve been left on hold for more than an hour, several times. Is there any possible alternative way to cancel it ? Thanks so much for any help!

Hi, I am a new Koodo customer. I sales representative helped me set up a new account and I received an order confirmation for the new plan and an e-sim. I registered online and tried to transfer my current number to Koodo. Every time I try to transfer it whether by the account number or the IMEI number, I get an error message that says “Failed to submit port in request”. I am not able to get any help from the chat rep. Can you please help?

Hello:I got e-mail at the address I use for Koodo, saying that someone activated roaming on my account in France, and that I have ordered a separate plan for a new person on my account.I logged in to Koodo self serve and see a new name and different phone number, as well as my own name and phone number.This is their transaction:=====================March 8, Equipment swapType  1RTT / 1RTTNetwork state ACTIVATEDSerial no. 8912230200246778514Equipment type KOODO ESIM=====================How do I get rid of this person.I did not share my password with anyone, and I don’t know this person.Thanks.

Is their anyway for the caller that you place on hold to listen to music while they wait for you to uphold them.Random question but someone's enquired if it's possible for koodo

I was in Mexico from February 7 to February 15 and was charged on the 12th for a roaming charge when I had data turned off. Also have a second phone on my bill and it was charged six out of the eight days we were gone and it as well had data turned off and roaming as well. How do I dispute these charges as we did not use the roaming feature?

I am thinking of upgrading from the samsung s22 ultra to one of the upcoming s26 phones. But I do have questions.  Right now I have a physical Sim card In my phone, do I have to switch to an e Sim card, or can I stick with the physical Sim card? I prefer the physical card if possible.  If I pre order from koodo,  can I just take my Sim card out of my current phin, put it in the new phone and transfer everything over and I'm good to go, koodo will automatically know new phone is active? I assume my phone number will be the same, regardless of e Sim or physical Sim card.  What are the differences between the the 3 new phone types? Thanks in advance 

I still had my old address, on the account, without realizing it. The delivery was canceled when they tried to drop it off. I've since updated my account but now need to know how to get my phone. Thank you.

Can I pause call control? 

Hello I have a capital one credit card secured and I would like to have a new plan as a new customer and also a new device iphone 17npro max but I was wondering if your system accept capital one credit card because when I want to apply but doesn't want tk affect my credit score by applying and after when they ask for credit and i try using my capital one is wont work to purchase phone and Sim card 

I recently purchased a phone from Koodo using tab. I went to self-serve and clicked on tab to see if I can find my invoice. All I can see is a monthly summary of what was paid in the balance but no invoice or receipt for the purchase of the phone. I am assuming that I didn't purchase a phone and Telys just the Financial agreement. Thank youJohn

I subscribed to Stream+ Premium and was able to set up Netflix and Prime but the activation link for Disney+ seems to be broken I just keep getting an error that says the activation page is unavilable and it redirects me to sign up and pay for Disney+ Anyone else have this issue and how do I fix it?

i have an iPhone 6 need to unlock someone please help me