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My SIM card is damaged so I need to replace it. I’m with Koodo Prepaid already; nothing’s changing except the card. The instructions that I got via FB Messenger (eventually, after waiting days) tell me to:Select the Phone Services tab Select the Change SIM Card tabBut there IS NO phone services tab and I can’t find the option to just change SIM card anywhere, even by searching. I’m linking the page. I’m leaving on a trip tomorrow and it’s really frustrating that my kids won’t be able to easily get hold of me.https://www.koodomobile.com/en/help/prepaid-sim-cards

Question:  I read the instructions on how to install Koodo internet, It says connect the modem to the coaxial o the wall. I have internet through Accesscomm right now and that is the only coaxial I have. Koodo Internet requires coaxial to work ? It doesnt work via cell towers. How can it work using my Access coaxial input. I know maybe strange question but they are not clear when you call.

I took advantage of the Stream+ bundle with Netflix, Prime, Disney Plus, Telus Films and Series. For some reason we cannot access Telus Films and Series. Has anyone else had this problem? How do you get access? I tried to activate it

Does Koodo have a list of International calling rates for calls originating in Canada?

is 1-866-558-4150 legit or scam? Got offer from koodo for new mobile plan from this number

I’m trying to configure a service with “Jane App” that uses “Stripe” to his “Payement Solution”.I’ve already opened a ticket to Jane App and Stripe support teams.I’ve tested in 2 separated phones and numbers, iPhone and Android. They are both from Koodo and I can receive messages from another services and phones normally.I also tried uninstalling the updates in my message app and it didn’t work.Could you help-me, please? 

Hi, I followed all the steps for number porting but I did not receive the Koodo welcome message and unable to make any calls or use 4G data. I can only receive calls and send and receive text messages. what is the fix as its been more than 12 hours since I ported. I see my correct phone number in self serve account.

I signed up to the Koodo Community in 2018 and made a number of posts, questions and replies. I haven’t been on in a few years. I logged on today to ask another question and I’ve noticed that all of my previous history of posts are gone. It’s no big deal I guess, but what gives?

For a while now,  ever since Koodo dropped support except for phones they sell, I don’t get Pics with images any more. If that’s not annoying enough, now they send multi-copies (see image below). of the same thing every day.This happens even if I disable the mobile and WiFi. They come in when I enable both. If I leave both WiFi and Mobile on, they come in - in the morning around 0900. If I take the battery out, wait 15 seconds and plug it back in (refresh).  The still come in. I tested this with friends: Using the same 80kB jpeg. Telus: Sent Text w/ pic - waited it doesn't come in and, he just text and the text comes in. Rogers: Same tests - same results. Koodo: Same tests. ONE w/ pic, the other a plain text. They come as “You received an MMS, but it expires on: 2024-06-07-20:10 18 minutes ago. I had turned the phone on 1024 that’s A.M.  “20:10 is 10:10 P.M. That wasn’t 18 minutes!           Please, this is not about the part where Koodo won’t allow MMS on year-old non Koodo phones. I

Please disable all texting on my phone. I don’t wish to receive any text messages from anyone.I only need my Koodo phone for voice calls. I want to disable SMS completely.This phone is only for me to call with my elderly mother, and the constant barrage of dangerous scam text messages are driving her crazy.

I am setting up my internet, its finally all hooked up but I was told by the installer to call in and ask for the password. I have requested a callback MULTIPLE TIMES, each time they call me and say HIT 1 to speak with a rep, it says , “sorry, we did not get that” I am about to lose my F***** mind. I already have had a hellish time with this company just to get a guy to come in and install the needed cables to my place. And that took a week…..this is idiotic.

I have Unlimited International Texting as a perk, but am concerned about unnecessarily invoking Easy Roam.  

I am wondering if i would be able to get text transcripts from Koodo ?

Hi everyone. I got a new sim today and I haven't given anyone my number. I've gotten 2 calls from debt collectors on a space of 2 hours. They're mentioning a name I don't know. How do i stop this from happening? Or do I just change my number?

I left Canada for four months and removed my Koodo Sim during that time. I continued to pay my phone bill, but when I returned, I received no texts or voicemail from the time I was gone. I know people had sent e messages, but they did not arrive.Are those messages gone forever, or is there a way to retrieve them? If I remove my sim card, does that mean that any texts sent to me in that time disappear?Thanks

 This is the description of what. The AI is saying   The given information appears to be a log or output related to the physical channel configuration of an LTE network connection. Here are the key points:It shows details of multiple component carriers (CCs) or cells that the device is connected to.The primary serving cell has a downlink bandwidth of 5 MHz and uplink bandwidth of 5 MHz on Band 13 (753.5 MHz downlink frequency).There are three secondary serving cells:20 MHz downlink, 14 MHz uplink on Band 2 (1955 MHz downlink frequency)20 MHz downlink, 14 MHz uplink on Band 7 (2630 MHz downlink frequency)20 MHz downlink, 10 MHz uplink on Band 66 (2180.04 MHz downlink/uplink frequency) for 5G NR   Then  I asked if it was normal  No, the provided LTE physical channel configuration details do not seem normal or typical. Here are a few reasons why:It shows an extremely high number of component carriers (4 CCs) being aggregated, which is uncommon even for LTE-Advanced Pro networks. Most devi

Hi!I briefly switched to another provider only to find out that I clearly prefer Koodo. Is there any way of reactivating my cancelled koodo account so that I can choose a plan and switch back?  Thank you!

I have had Koodoo internet for my home for almost two years with no issues for my job I use a Cisco VPN daily. I have never had an issue connecting. The other night I noticed our wifi dropped once it came back on my VPN would not connect anymore. I have tired everything restarting, shutting down my computer. Restarting the router multiple times. I factory re set the modem. The internet is working fine on my phone and boyfriends work computer but no matter what I do ever since the outage my VPN will not connect. I keep getting the error message Internet connectivity. My IT guys are saying it’s the internet but I called Koodo and they say the internet is fine. I have been going back and forth all day. I had to bring my computer to my parents house and once on their wifi my VPN worked again. Please help how to i connect to my VPN at home again ?

So, I just got my upgrade phone, put the new SIM in and it says “Emergency Calls Only” and “your phone isn’t registered”, even though Koodo sent it to me.  Now I’m without cell service.  How can I fix this???? 

I am in Japan and I closed my account through chat bot on the website.However, I am somehow still in a subscription plan and getting charged even though I am not using Koodo service.I tried to call but the only way to reach out to them is using call back which you can set up through chatbot. But you have to have Canadian phone number since chatbot only let you input Canadian phone number.So I am getting charged for nothing but there is no way for me to call and even send the email to make a request.Those are the reasons why I am writing this post here and hopefully Koodo stuff read this and solve this problem.

We currently have fibre optic connection through Bell. previously our internet connection was via cable (Roger’s owned). If we switched to Koodo internet which of the two sources would be used to make the connection? Not really interested in going back to the cable supply. Thanks

I signed up for the premium package at the higher price only to get commercials on Prime and lost all the extra channels I had with Disney +. How was this such a great deal?? Prime is 9.99 a month, which is what we paid prior to signing up and was ad free. Why were we subject to ads and channel line up loss? 

I am travelling to Grand Manan island in New Brunswick. I will need reliable internet for a week. Will I have signal for my cell data? Is the island within network coverage? Thank you!

Is Koodo ashamed to give out their phone number so some one can talk to a live rep for information?

I am on Easy Roam - not in the USA - I can receive texts but not send. Please help!