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If I am in Europe with the EU14PASS enabled, can I call or text home to Canada without charge?Can I receive calls or texts from Canada without charge?How do I dial the Canadian number or text to it from Europe?

I came back from another country where I used another SIM. When I got back to Canada a few days ago, I put my Koodo SIM back to my phone and turned on “Cellular Data” and put  my “Primary” data network with Koodo on. I can use my phone but I cannot use my cellular data. When I tried to use email or Safari, the sign “Could not activate cellular data network: Turn on cellular data or use Wi-Fi to access data” comes up on the screen. What should I do?

Hi there, I received a text from 4719 stating: (IM503) This number is inactive.I’m wondering if this is Koodo reaching out to me? Should I be concerned?Any help is much appreciated. Thanks.

Why can I not get over 25 MB per second? Have been on 5G for probably 8 months and I live on South Vancouver Island. The coverage map here shows 5G all around me. I don't think koodo may have changed my cap when I switch from LTE plan to 5G how do I get this looked at and changed?

I’m looking for guidance on how to extract important text messages from my ZTE Cymbal 2 flip phone. These texts are crucial for an ongoing legal case, but the device is not a smartphone, and traditional methods like Google Drive aren’t available. I’ve already contacted ZTE without success. Can anyone offer advice or tools that might help with this? Your support would be greatly appreciated!

Hi!What is the process to change the name on an account? We would like to take advantage of the streaming deal but the Koodo account is under one name and the streaming accounts are all under another... We'd like to try and change the Koodo account name so it then reflects the same details as the streaming accounts.Thanks!

Hello,I recently received a 12month free Apple TV+  offer. So I was able to redeem the code and followed the instruction in the email to activate the subscription.  however, when I tried to search movies that I wanted to watch on Apple TV app, it was showing rent or buy option and I could not watch almost a lot of shows and movies.  Is this normal?  

I need help porting my number. I am in a foreign country and I started a request to port my phone number to http://voip.ms. I was told the request would be completed by 8 AM EST today but I have received no update.

I recently came across the Stream+ bundle through Koodo, and I’m interested in subscribing. Currently, I have monthly subscriptions to Amazon Prime, Netflix (Standard with ads), and Disney+ (Standard with ads). If I subscribe to Stream+, what will happen to these existing charges? Is there anything I need to do to avoid being billed separately for these services as well as through Koodo?

I downloaded disney plus app on my tv. When i logged in, it is just for hotstar and its all Indian movies. How can i watch english movies?

I bought this sim for 3-4 months and received many phone calls, texts and messages to my number. They tried to connect with Ms.MELLISA HURLEY, who may be the previous owner with my same phone number. Even Amazon's address was under her address. It bothered me a lot. How can I fix this trouble?  

For privacy issues, is it possible to have your home address blocked from other service providers such as Yellow Pages? 

The Amber Alert should be upgraded to remove the anoying sound and just display a message box that needs to be acknowledged like in the Unitedstates.This way people that are awake have no other choice than to see the message and can act accordingly.  It does not make any sense to wake up the hole country in the middle of the night at 3AM with the end of the world ringing!The kids are having panic attack every time and cannot go back to sleep.  This is a major stress-anxiety generator for everybody! Canada please do something!Jonathan

I have been receiving voicemail messages from a phone number I’ve already blocked. They continue to call me every day and I’ve not been able to find a solution to block their voicemails. Can you please let me know if there is a solution to this? 

Hi everyone!I keep getting these calls where someone with an accent calls me Ma'am. (I'm a guy tho)They say they're from Rogers with a great deal, and I've been saying I'm not interested and to put me on their no call list.Today they called me and I let the guy talk, and he inquired which provider I'm with. (He asked me Bell? Rogers? Virgin?)When I said "None of those, I'm with Koodo", the phone call hung up abruptly.I've blocked this number before, but they keep calling from different numbers (all staring with 514, which seems legit)I'm concerned now that this may have been a scammer who hung up as soon as they got what they wanted. So this leads to my question:What can a scammer do if they know my phone number and provider? And what steps can I take to protect myself?Any insight or suggestions would be appreciated!

Hi, apologies I tried to find this answer reading other questions. I understand that with Stream + the Netflix rule against multiple households accessing it would still apply and not work. But I’m wondering if you’re still able to have multiple households access Prime and Disney Plus  (and set up multiple profiles) through the same login? Thanks!

My SIM card is damaged so I need to replace it. I’m with Koodo Prepaid already; nothing’s changing except the card. The instructions that I got via FB Messenger (eventually, after waiting days) tell me to:Select the Phone Services tab Select the Change SIM Card tabBut there IS NO phone services tab and I can’t find the option to just change SIM card anywhere, even by searching. I’m linking the page. I’m leaving on a trip tomorrow and it’s really frustrating that my kids won’t be able to easily get hold of me.https://www.koodomobile.com/en/help/prepaid-sim-cards

Question:  I read the instructions on how to install Koodo internet, It says connect the modem to the coaxial o the wall. I have internet through Accesscomm right now and that is the only coaxial I have. Koodo Internet requires coaxial to work ? It doesnt work via cell towers. How can it work using my Access coaxial input. I know maybe strange question but they are not clear when you call.

I took advantage of the Stream+ bundle with Netflix, Prime, Disney Plus, Telus Films and Series. For some reason we cannot access Telus Films and Series. Has anyone else had this problem? How do you get access? I tried to activate it

Does Koodo have a list of International calling rates for calls originating in Canada?

is 1-866-558-4150 legit or scam? Got offer from koodo for new mobile plan from this number

I’m trying to configure a service with “Jane App” that uses “Stripe” to his “Payement Solution”.I’ve already opened a ticket to Jane App and Stripe support teams.I’ve tested in 2 separated phones and numbers, iPhone and Android. They are both from Koodo and I can receive messages from another services and phones normally.I also tried uninstalling the updates in my message app and it didn’t work.Could you help-me, please? 

Hi, I followed all the steps for number porting but I did not receive the Koodo welcome message and unable to make any calls or use 4G data. I can only receive calls and send and receive text messages. what is the fix as its been more than 12 hours since I ported. I see my correct phone number in self serve account.

I signed up to the Koodo Community in 2018 and made a number of posts, questions and replies. I haven’t been on in a few years. I logged on today to ask another question and I’ve noticed that all of my previous history of posts are gone. It’s no big deal I guess, but what gives?

For a while now,  ever since Koodo dropped support except for phones they sell, I don’t get Pics with images any more. If that’s not annoying enough, now they send multi-copies (see image below). of the same thing every day.This happens even if I disable the mobile and WiFi. They come in when I enable both. If I leave both WiFi and Mobile on, they come in - in the morning around 0900. If I take the battery out, wait 15 seconds and plug it back in (refresh).  The still come in. I tested this with friends: Using the same 80kB jpeg. Telus: Sent Text w/ pic - waited it doesn't come in and, he just text and the text comes in. Rogers: Same tests - same results. Koodo: Same tests. ONE w/ pic, the other a plain text. They come as “You received an MMS, but it expires on: 2024-06-07-20:10 18 minutes ago. I had turned the phone on 1024 that’s A.M.  “20:10 is 10:10 P.M. That wasn’t 18 minutes!           Please, this is not about the part where Koodo won’t allow MMS on year-old non Koodo phones. I