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984 Topics
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984 Topics

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MarrkenConnector

asked in Other

is there an internet outage in the Brampton area?

I have no internet service this morning. I am using my cell phone to report this using cell data. your website is all mobility focused with no real indication that you offer internet services at all. it would be nice to have an internet status page like other providers and a dedicated portal for internet users. I don’t even know what all of my contact options are.

2 months ago

LC81Beginner

asked in Other

Transfer ON phone number on QC account?

Hello,I currently have 2 accounts with Koodo, 1 monthly and one prepaid. My prepaid account has an Ontario number and the monthly account holds 2 Quebec number. I would like to transfer my prepaid number to my monthly account (and only deal with 1 invoice per month).I was wondering if a Quebec account can have an Ontario number associated with it? (example: I would have 2 numbers with 819 area codes (QC) and 1 number with a 613 area code (ON) on the same account). Thank you kindly,

2 months ago

hashm026Beginner

asked in Other

No Incoming Calls or Voicemails

Hello, I was hoping someone could help me with the following issue. I am not receiving any incoming calls or voicemails, despite callers notifying me (via e-mail) that they have tried to call and been re-directed straight to voicemail. My phone gives me no notification of any incoming/missed call or left voicemail despite full network bands. I have an Iphone 12 mini which is updated to the latest iOS (so I suspect this is unrelated to the recent MMS compatibility message which was sent out). My husband is having the same issue with his Android phone on the Koodo network. For reference we recently moved from the US so our phones are purchased from outside Canada. Not sure how to proceed, as we are missing out on important calls. Would appreciate any advice on how to fix this! Thanks in advance.

2 months ago

Becs_83Beginner

asked in Other

GM267Beginner

asked in Other

US travel

if I remove my sim card and use a US one while travelling there, I won't incur any charges with Koodo, will I?

2 months ago

rltanOrganizer

asked in Other

Unlimited Long Distance PERK. Philippines

Hi, Does this include both Landline and mobile? Are there number or area codes that not included?

2 months ago

KScott242Organizer

asked in Other

1GB internet not getting even half the speed

Hello, I’m new internet subscription started today, installing the modem and getting online went smoothly, however I’m only getting less than half of the 1GB ( around 400Mbps give or take ). My old service was faster than this and I only paid for 500mb with them.

2 months ago

CireMBeginner

asked in Other

Do I need to cancel and resubscribe to my internet plan if I plan on moving out?

I’m planning to move out soon and I could not find any resources about changing your address and how it will affect your internet connection. Do I just need to connect my modem to another coax cable in the new apartment and update my address on Self Serve? Or do I need to cancel the plan, return the devices, and order a new plan + devices to the new address? The new address is still within the same province.

2 months ago

DonkeyKong80Connector

asked in Other

apple tv for my stream package

I can't hook up my apple tv it's bin over a year now and I pay for it pls help

3 months ago

CrankyscotBeginner

asked in Other

no on cell phone

I was asked to change my sim card back to the new one sent with my Refurbished I Phone 12As i had ended up with two numbers on my bill the bill seems to have been corrected but after 3 hours I still have no service on my phone

3 months ago

hsitas560Organizer

asked in Other

Change in activation date posible ?

I choose activation date as 25 Jan 2024 when making order, assuming it takes time to receive modem and router.I just received them. Can I change the date of activation for tomorrow (18 Jan 2024) ?If yes how ?

3 months ago

Tanzila Azad NowreenOrganizer

asked in Other

data not working

Hello, i am a new koodo user, my mobile data stopped working. First I thought it’s because of i have to pay bill but even after paying bill it’s not working. Then I realised it’s not because of the bill. Something is wrong

3 months ago

AfdhelBeginner

asked in Other

vacation mode or sleep mode

I just wanted to talk with a real assistant no robot because my incuiry was about to put my number on sleep mode or vacation mode, so I don’t wanna pay 43 dollar for 2 months that I won’t use your services.

3 months ago

GenTbBeginner

asked in Other

Koodo internet doesn’t work

My Koodo internet doesn’t work for more than 8 hours, when will it be up?

3 months ago

RasfriplenBeginner

asked in Other

Wrongly account cancellation

HelloI have 3 lines (mine, my wife’s and my daughter’s). Last Saturday I scheduled a callback for this morning at 9:00 am to cancel my daughter’s account who lost her phone. the lady clearly said that that to make sure which number to be cancelled and not to cancel another number she repeatewd the number *** *** *206 immediately afterwords the conversation was cut off and later i found out all the three lines were cancelled.! Is this a joke or what. Whast is going on. I explained why I wanted to cancel that line and she understood so I thought. Update: The phone is found so please restore my daughter’s phone as well as the other two *** *** *49 and *** *** *560. Hope to hear from you soon.Regardas Raffi

3 months ago

mclyonsBeginner

posted in Other

APN type on my Asus mobile phone

Not able to change the APN on my Asus mobile phone. There is an error message the says “Carrier does not allow adding APNs of type*

3 months ago

czg416Advisor

asked in Other

Koodo Internet promo for postpaid users only?

Koodo is currently advertising $20 off home Internet packages for existing mobile customers. I am a prepaid user but when I click the promo link to sign into self serve, it only goes to the regular prepaid self-serve page and doesn't offer anything further. Can someone confirm whether this promotion applies only to postpaid accounts? Even without the promo, this is about the same as what I was paying Fido for home Internet before they increased the price and stopped offering it to new customers.

3 months ago

Lou

asked in Other

Another 5G Question

According to Telus I am in a purple 5G area, but I have been running Speed Tests on and off and my numbers are barely 4G never mind 5G.I have a 6 month old Koodo iPhone 14 Plus and I am on the $60 5G Can-US plan. I have tried different troubleshooting like resetting Network settings, taking the SIM card out, etcHere are some Speed Test numbers which are mostly dismal - but what throws me is every now and then (but not often) there is a decent number. The 180 is the best I have seen. Any suggestions?

3 months ago

sburbanjungleBeginner

asked in Other

Daily calls from number claiming to be Telus - spam or real?

I have been getting repeated calls (around twice a day on business days) from the number 1-888-338-1487. I usually don’t pick up, but when I do it either hangs up or on the one time I made it in time they asked for my father who is no longer the owner of my account.I had called back and it said it was Telus and brought me through the automatic menu and I eventually told the customer service person that picked up that I would like to be taken off their call list.However, I still get calls from them. I don’t want to block a real Telus/Koodo number in case they need to reach me but I don’t know if this is a legitimate number they use.

3 months ago

PenzionerBeginner

asked in Other

Promotional text messages

Hello, I have account with 3 lines of which I am the owner and yet all promotional text messages are being texted to my wife’s number, they’re addressed to me but sent to her number. How do I make a change to have them sent to my number instead. Thank you in advance for your help.

3 months ago

Dani5465Organizer

asked in Other

hotspot easy roam?

Can I share my data with someone who hotspots from my phone while I’m on easy roam in the US?

3 months ago

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