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1,022 Topics
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SmithMarBeginner

asked in Other

Moved to Austrlia - why won't Koodo let me transfer my number to another provider?

I moved to Australia in December so I need to transfer my phone number to another provider, and I have been trying to do that since January.Whenever my new provider sends a port request, Koodo rejects the request with the reason being “did not approve confirmation request”. Well out of 10+ port requests I have received only three approval text messages. The first message said I did not need to reply, which was obviously false. The second and third messages arrived at 1:15 AM and 3:15 AM when I was sleeping. Since there is only a 90 minute window to reply, I was not able to approve the transfer at those times. I have not received a transfer approval text since February 2nd, despite repeated transfer requests.I have tried phoning Koodo, and of course it is impossible to talk to a human being. The customer service line just redirects you to the digital rep. The digital rep is useless for this problem. I have tried scheduling a callback multiple times, but Koodo will not call me, just send

1 year ago

ACCABeginner

asked in Other

Tishie1Connector

asked in Other

can I switch to public mobile?

I just bought a phone locked to koodo. I get unlimited calling for $25 but not enough data to use Google maps. I had public mobile before and I got all that for $23 plus lots of free data Can I switch back?

1 year ago

WycliffecymroConnector

asked in Other

What is [myphonenumber]@msg.koodomobile.com?

When I get a message from [myphonenumber]@msg.koodomobile.comsaying "You've received a message from a Koodo Mobile Customer," is this for real or a scam?

1 year ago

cmokBeginner

asked in Other

Spam call that changes phone number every time

Recently, I have been receiving tremendous amount of spam calls. I have to tried to block the number each time, but it seems like the phone number changes slightly (see the last four digits) each time. Is there something I or Koodo can do? The call control function is not an option because I do have to work with my phone all day.me source changes in every call (see attached)

1 year ago

PixieeBeginner

asked in Other

moving koodo phone number to a new koodo account

I currently have phone service with Koodo under a post paid account. That account is in my now ex's name. There is no tab for the phone. I own it outright.How do I go about setting up a service account in my name. What is required to bring my own phone to a new post paid account? Is a credit check required or is that only to purchase a new phone?Would I require a new SIM card? Can I keep my same phone number? Any information would be most appreciated. Thank you

1 year ago

KevinGBeginner

asked in Other

When will the TCL 20 pro 5g receive the android 12 update?

Title

1 year ago

Taylor-Lee BrochuBeginner

asked in Other

How does pay-per-use work?

I would like some clarification on how pay-per-use works. I am Canadian travelling to the states for a few weeks and will have wi-fi most of the time. I am not interested in calling or sending SMS (and I don’t want to pay for Easy Roam), but would still like to receive any missed messages. If I take my phone off of airplane mode, are there any charges? Am I charged to receive text messages? Or are the pay-per-use charges only if I make calls, turn on my data or send SMS messages myself? I want to ensure there are no unexpected fees over the course of my trip. So, if I take my phone off airplane mode but don’t send out anything or use data, will I be charged in any way?

1 year ago

SRAK03Beginner

posted in Other

Not receiving short codes from banks, facebook, skipthedishes, etc.

I ported my phone number from Zoomer to Koodo yesterday and since then I am not receiving some short codes from my bank, facebook, and a few other companies. I am able to receive private text messages and some short codes from different companies like Urban Planet and Costco Opticals. I have called Koodo, reset my network, restarted my phone and turned on/off airplane mode but nothing seems to be working. What is the problem? Does it normally take some time for short codes to work again? If so, how long will it take? It’s been 24 hours so far.

1 year ago

Khalil PersicaBeginner

asked in Other

unlocked iPhone

I already left left the Koodo and my contract finished and my tab is paid off but I realized my iPhone remained locked. I have no access to my Koodo profile anymore, how can I unlock the phone?

1 year ago

eric.aBeginner

asked in Other

spam number? +1 (833) 348-3589

+1 (833) 348-3589 Is This a legitimate Koodo sales number?

1 year ago

MathiasBeginner

asked in Other

WhatsApp verification code

Hello everyone, I traveled overseas abroad with my phone and koodo number. My phone was broken and to install WhatsApp on a new one it is necessary to receive an SMS with the verification code. Because I am not in Canada now I cannot receive said SMS. Is there any way that Koodo can send me the code that I will receive from WhatsApp?Thank you.

1 year ago

Giorgio111Connector

asked in Other

Urgent! The phone lost! To save the number

Good afternoon! As you can see from the title I lost my phone with the Koodo sim in it. I have lots of important contacts connected to my phone number, as well as Viber, Whatsapp, etc.What should I do in this situation? I need this phone number! Thank you in advance! Best regards,Giorgio

1 year ago

cocotteBeginner

asked in Other

confidentiel

puis-je changer mon numéro de téléphone en numéro confidentiel …

1 year ago

jhenleyBeginner

asked in Other

Questions about moving from Telus to Koodo

I am a Telus customer but I want to switch to Koodo. My contract with Telus is up in May. If I cancel now do I need to pay out my contract with Telus? Since Koodo is owned by Telus, I am curious if I can switch over or if I need to pay out my contract with Telus. I know I will have to pay out my phone balance, but I will be brining that phone to Koodo.Do I need to cancel with Telus before I signup with Koodo?I also have an Apple Watch, is it possible to use this with Koodo?

1 year ago

MGWYOWBeginner

asked in Other

Access Text Records?

I’m a former Koodo customer (April 2019-August 2021) and need a copy of my text records for when I was a Koodo customer, specifically from the period of May 2019-December 2019. I’m engaged in a dispute with my car dealership over promises made to me by the sales rep, and require access to text conversations he and I had in order to prove to the dealership what was promised to me at the time of sale. I have repeatedly called the customer service phone number for Koodo (1-866-995-6636) but cannot for the life of me get through to a customer service representative for assistance. Every time I call, I get directed to a series of pre-recorded messages and then get disconnected.

1 year ago

CindyCBeginner

asked in Other

Customer Service/Porting number away from Koodo

I am a Koodo Customer. I am currently out of the country and would like to pre-authorize my phone number port-out (leaving Koodo), since I do not have access to my Canada phone service. I am told that I need to complete an EID quiz (extended credit quiz) to pre-authorize number port out.My issue here is that I would like to talk to a customer/support agent while out of country, but it seems to be impossible because the digital system keeps insisting on a call-back, and I do not have a Canadian number anymore. What can I do in this situation? Is there a way I can speak to an agent over the phone without a Canadian number? Thank you.

1 year ago

REENIEBeginner

posted in Other

suspend service

If insuspend service to my phone, can I reactivate it later?

1 year ago

wolfeyes55Beginner

asked in Other

Voicemail Access

I check two different voicemail accounts (attached to two different phone numbers and two different people). Both are accessible using Koodo’s access number 902-580-4001. Problem is, when I call from my cell phone, the system only allows me to check my own voicemail, and not the other account. Does anyone know if there is way to call from my Koodo cell and enter the mailbox and password of the account I am trying to access, without the system assuming I am always only checking my own voicemail?Thanks!

1 year ago

NalbertAdvisor

asked in Other

I need to change my email for koodo access. And I need to access my telus account- but that email is dead

So long story short I was cyber attacked. And my main email compromised so much I am not even going to attempt to recover it. I am logging into Koodo using it still but need to change it. As I am literally not getting anything going to that email. And with my internet, which is telus, I can’t access That at all with my dead email… somehow I need to change that too. Because I am still securing my router and need to use the telus app to finish the last bit but can’t without the app apparently (tried in the router itself but can’t find the setting I need). And I need to set up secure emails-- again telus ones would work for that. Sort of in a hurry to secure these things. Not to mention I have no idea what my bills will be.

1 year ago

Nga NguyenBeginner

asked in Other

Can't open Koodo account due to unknown collection

I’m trying to open Koodo account today and Rep said that i have collection with Koodo. How do I contact Koodo to clear this out? I haven’t used Koodo before My credit report shows no collection

1 year ago

Raelle LoweBeginner

asked in Other

tab balance

I'm currently in Loathe with my current cell phone and am counting down the day until I can buy a new one. I'm down to 150$ on my tab balance and it's all that's holding me back. I get some extra money in a couple days and want to just pay it all off right then and there and go immediately buy a new phone but my bf has just mentioned that I may have to wait for the tab balance I just paid to show up on my monthly bill. Do I? Or can I pay off the tab on Tuesday and on Wednesday go buy a new phone?

1 year ago

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