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I do not get cell reception in northern Ontario. Can I use easy roam to connect to other cell towers? Folks with Rogers or Bell seem to get good reception.

I came across my old phone that had broken a couple years ago and I would like to retrieve my old phone number and use it again, how can I get my old phone number back?

Whenever I call from my cell phone to a land line, say a help desk that is not remote and using agents on cell phones, my calls are garbled and unintelligible. I tried with Wifi on and off. I have tested on my own land line and I can replicate the problem. This is a rather large inconvenience and evidence of a shoddy network, to say the least.I would like to know how to leave Koodo and get a better provider, not that we have much choice in Canada. There appears to be no actual support for the crappy product I have received from Koodo, so I reckon my only choice is to leave to another provider that might actually provide support.Thank you.Jiggus

Dropped my phone and screen is cracked now. Brand New on the TAB. What are my options? seems there’s no one to talk to at Koodo/

Hello Koodo community,  Already have Bell Physical sim in iPhone 12, - business/Job line. Personal line is Koodo - trying to add via e-sim to avoid carrying two phones.Got an voucher yesterday, made a mistake of adding directly to add a cellular line in iPhone 12. it got added as a data plan but could not made a call. Then came across the article of first switching the sim online, removed line from the iPhone - switched Sim number online, got confirmation that in 15 minute it should work. more then an hour and the error I am getting is “Unable to Complete Cellular Plan Change - Your cellular plan could not be set up. Try again later”  Any idea how to complete this successfully? 

Couldnt enable wifi calling on my TCL 20 PRO, anyone else faced similar issues. How can i resolve it?

Reference: BackgroundPS my pixel 3a is running android V 10.I’m back in Canada now and it’s successfully running VoLTE and preferred network type LTE.Per BobTheE I ran my phone IMEI on the T-Mobile Bring Your Own Phone (for the US) eligibility page and it was successful, details in my post above link.QuestionI’m a late adopter to upgrade operating system(s).And I’m thinking the android V 12 upgrade might give me some improvements to 4G to increase my confidence when I’m in the US in December.https://en.wikipedia.org/wiki/Android_version_history#OverviewAre you thinking I should just upgrade to V12 now, or wait until October-November 2022 when’s it’s more patched?Thanks,Bob

Dropping calls and never did this before. Telus and Koodo have changed something in my area and now i no longer get decent service. Will have to change service providers to get proper reception? Started 3 months ago for me, and don’t tell me its the phone cause it’s not. No tech support here either. WHy should we have to help each other out when we pay for a service and don’t receive it,

My son is moving to the states for 7 months. We just got a new phone, can I pause the plan or switch to an American provider?

does koodo have any phones with gps built in????????????????????????????????

I don’t have the privilege of visiting any shop for physical verification due to where I reside. So I ordered S22 online. But frankly, the ad I watched showed that Gal S22 has stylus pen. I came to love the S pen so much having used the Note 5 for so long. It’s a very handy way to scribble quick notes for reference. The previous ads ( videos) I watched or read and the pictures seemed to suggest the S22 has the S Pen but I am at a loss now. The online phone I ordered got delivered and my joy is kind of short lived:1. the S22 phone is too small than I envisaged (the Note 5 size is really preferable) and then2., no stylus pen Am I the only one with the wrong notion or understanding that the S22 come with Stylus pen?Did the tech writers ( marketers) hoodwink us ?What am I to do at this point now? Can I return the phone due to the deception?Quite confused at the moment.  

Hello Community,I am changing my phone Galaxy Note 5 for S22. Truth is the Note 5 has worked for me perfectly fine for about 7 years now but since it is built with 3G technology, I cannot install some apps at the moment.   I went for S22 and about to change but will still keep my Note 5 handy 😍  So my issue is, after registering the S22 with my current SIM, assuming I want to reuse the Note 5, would that be possible?Any opinion is welcome. And thanks  in advance for your help.

My Google pixel 3a settings are indicating VoLTE and ‘preferred network type’ as LTE. (My understanding is LTE is a variation of 4G.) AND the phone works fine. Separately Koodo on June 28 sent me a text msg: “our US partners will no longer support 3G mobile devices. You’re currently using a 3G phone that connects to 3G networks. To stay connected in the US you need to replace your phone with a 4G or 5G capable phone. Could someone pls reconcile the conflict: LTE is working fine and ‘need to replace your phone’. Thank you, Bob.

Hi everyone, So, yesterday I met a long lost family friend on the subway and got her number. I was super excited because we lost touch for a long time. Without thinking I called the number to save it while I was going out of the subway, The call failed since I didn’t have signal and I lost the number! I’m really devastated because I really need that number. Thus, do you know if failed calls also get recorded in Koodo’s database?  Thank you.

I have an Iphone 12.  When I get calls from my contacts the phone rings.  If it’s an 800 or 866 number, there is no ring and it goes straight to voicemail.  I don’t have do not disturb on and silence unknown calls is off. Anyone else had this problem.  Is Koodo down? 

In the past week all of the sudden there are some large data uses on my phone.  I normally wouldn't even check but got the notification that I've somehow used 50% of my data after nine days.  Nothing has changed, no new apps.  Numerous 100mb, some 300mb and even a 500mb block at a time when I was driving to work so wasn't even on my phone.  What the heck is going on?

i just upgraded my plan last night to include 20GB data, under my account my current plan shows $65/month and the 20GB i was expecting yet when i check my usage,  it’s showing me i’ve used 1 out of 2 GB (my old plan) up under current billing cycle which ends tomorrow on the 6th of July… can anyone explain the discrepancy between my current plan and the useage sections on my account??  

I can’t make phone calls right now, how do I cancel through just email or something?

Hi there! My work has setup that my extension from the business number is redirected to my cell number. If I’m available to pick up, the call goes through no problem, if I don’t pick up it won’t go to my cell voicemail. They are using a Rogers Unison system and I am on Koodo. Any thoughts? I’m not even sure how to ask the question! Thank you!Miranda

My data disappeared this morning and I can’t understand what happened. I received a text this morning that I’d used 50% of my data for the month. My billing cycle rolls over on July 16 so this is quite early for me to get this notification as I have 12GB of data and only use about half of it per billing cycle. About 20 minutes later, I received another next saying that I have used 90% of my data. Two minutes after that, I received a third text saying I’ve used all of my data and my data was now shut off. I was working when I received these texts and sending a few messages via facebook messenger; there’s no way I used up 6GB of data in this time frame. I’ve tried reaching out to koodo assist and I’ve tried calling the number but I’ve gotten no responses. I don’t want to pay extra for data unless I actually used that much data this month. I don’t use data to stream anything and I’m connected to wifi most of the time. 

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Does Koodo have plans to offer watch plan since competitor Virgin has started offering one? I have an Apple Watch and would gladly switch if it’s offered.

I'm waiting for my new phone it's being delivered by UPS and all of the sudden now the tracking says this. Does anyone know what this means? 

My Cell is with Koodo, but I also have a landline with Telus. I used to be able to call my cell from the landline when I couldn’t find my phone. (I live by myself) But now it goes straight to voicemail on cell, doesn’t even ring. I spent some time with Telus tech support and both phones are in working order. Telus says the problem is with the cell. So after spending 40 mins on hold ( unable to stay on hold at the time) the tech I was talking to said that the phone needs to be reset and he was going to put me on hold with a different tech, who could reset the phone. So I am wondering if there is a simple solution or get another call back from Koodo? Thanks,Wendylea

Hi - I got a text saying my phone (Samsung Note 9) will not work with US partners after July 1st. This phone is 4G / LTE  so why did I receive this text?