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I have been following the instruction to move my number over and it wont work.  It keeps saying that my account number is wrong and it is not and i cant call to speak to someone only call back.  Getting frustrated. 

hi, im out of the country and tried to call 8669956636. But i was not able to connect. My question is that I want to suspend my service while i am abroad. awaiting for response

Please tell me how to check the account balance and internet balance on my phone. Thanks)

I recently jumped ship from Public Mobile to Koodoo because PM wouldn't handle voLTE , due to Telus installing a new tower 2 KM from my place.  I couldn't make or receive any calls anymore . So got the new Koodoo sim and wow , initiated voLTE on my Galaxy S7 and wow , still cant or receive any calls . Hmmm , so maybe my S7 is long in the tooth so I buy a brand new Samsung phone . Get er up and running , wow , STILL cant make or receive any calls lmao .  When that new tower went online , the old S7 worked wonderful for about a month , until one morning  2 weeks ago and that's when all the above happened.  Odd part now is Cellmapper doesn't show that new tower and my old tower , that had the beam to our place now shows offline or not in service .  Like who do you call here to get someone who really knows what's going on with towers  ? Self serve thing is like banging a hammer on your head .  Anyone in the know , help :)   I’ve dropped a lot of money now and still cant call out or get any

I rec’d an email from Koodo yesterday warning that my account was being used for roaming in the USA. I’m at home, not there. Is someone else using my account?

I just moved to a different part of town on central Vancouver Island and only have reliable calls when using Wi-Fi calling. I am considering changing service providers, as Rogers and others seem to have better coverage in my area of residence. An easier option would be to switch from Koodo to Telus, but I’m not confident that will resolve reception issues. Can anyone advise?

I switched to Koodo last month and there was no contract when I signed up. However the sales representative told me I had to use Koodo for at least 4 months before switching. I saw a really good deal today so I wanted to switch to another company, but what would happen if I cancel my Koodo plan within 4 months?

HelloThis is my first time with Koodo, I can’t understand where all my data goes. Before ending the bill cycle I got a message that I have used my 100% data and it was an emergency that time which made me purchase 500 MB for $17.00 and after 3-4 days again I got the same message of 100% used. Infact, I have used my data just for messages. Can you please help me the place I’m working doesn’t have a wifi. I can only see the updates when reaching home this is a big problem for me and I can’t purchase the data again. Additionally, it won’t allow me to send any text message even my package says it’s unlimited. Thank you!  

I can call all numbers except for somebody on a freedom mobile network. Has anyone else had this problem? And how do I resolve it as a call somebody on freedom regularly?

how long does it take to receive my sim card that i bought online, it was send july 22 and i still didn’t get it.

Hello,I am wondering if Koodo reps call customers with new promotions? I have had my current phone for a while now and had a phone call today from a Koodo rep talking about new promotions. I am just making sure it is no scam. Thanks!  

I have roughly seven months left to my contract.Is there a possibility of waiving Tab Bonus to upgrade after twelve months? 

Is  there anway I can talk to someone online?? I dont have a phone and I need one for work and right now I have no way of going into a store as I am working constantly and when I am done work everything is closed!!! I am open to any ideas thank you! 

I just got a used Samsung s20 + 5g about 1 month ago  from koodohad it in a case from day one  had never dropped it i was cleaning it the other night and i noticed a crack on the back side i have the device care complete  what i pay 15 extra a month so i went and started the warrantygot to the end and it says to fix the phone i have to pay $200 or i can get another phone of the same kind for $400  so the phone cost  $800 im paying so much a month  now on top of that there going to charge me more to get it fixed or replaced what f in good is this device care crap sorry just mad and every time i use the camera it say clean the lens  i can clean it a 100 time and it still says it 

EasyRoam and International Data Romaing are added. Can you help? Thank you!

According to the phone specs, the Poco F4 GT supports:Supports 5G* / 4G / 3G / 2G5G: Supports NSA + SA5G: n1 / 3 / 5 / 7 / 8 / 20 / 28 / 38 / 40 / 41 / 77 / 784G: LTE FDD: Band 1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 17 / 18 / 19 / 20 / 26 / 284G: LTE TDD: Band 38 / 40 / 413G: WCDMA: Band 1 / 2 / 4 / 5 / 6 / 8 / 192G: GSM: Band 2 / 3 / 5 / 8These bands are defined here, https://www.4g-lte.net/about/lte-frequency-bands/fdd/Problem is Koodo only declares they support 4G LTE and 4G LTE Advanced, and the frequencies they reportedly comply with don’t align with the FDD bands that I linked to.Thanks.

I do not get cell reception in northern Ontario. Can I use easy roam to connect to other cell towers? Folks with Rogers or Bell seem to get good reception.

I came across my old phone that had broken a couple years ago and I would like to retrieve my old phone number and use it again, how can I get my old phone number back?

Whenever I call from my cell phone to a land line, say a help desk that is not remote and using agents on cell phones, my calls are garbled and unintelligible. I tried with Wifi on and off. I have tested on my own land line and I can replicate the problem. This is a rather large inconvenience and evidence of a shoddy network, to say the least.I would like to know how to leave Koodo and get a better provider, not that we have much choice in Canada. There appears to be no actual support for the crappy product I have received from Koodo, so I reckon my only choice is to leave to another provider that might actually provide support.Thank you.Jiggus

Dropped my phone and screen is cracked now. Brand New on the TAB. What are my options? seems there’s no one to talk to at Koodo/

Hello Koodo community,  Already have Bell Physical sim in iPhone 12, - business/Job line. Personal line is Koodo - trying to add via e-sim to avoid carrying two phones.Got an voucher yesterday, made a mistake of adding directly to add a cellular line in iPhone 12. it got added as a data plan but could not made a call. Then came across the article of first switching the sim online, removed line from the iPhone - switched Sim number online, got confirmation that in 15 minute it should work. more then an hour and the error I am getting is “Unable to Complete Cellular Plan Change - Your cellular plan could not be set up. Try again later”  Any idea how to complete this successfully? 

Couldnt enable wifi calling on my TCL 20 PRO, anyone else faced similar issues. How can i resolve it?

Reference: BackgroundPS my pixel 3a is running android V 10.I’m back in Canada now and it’s successfully running VoLTE and preferred network type LTE.Per BobTheE I ran my phone IMEI on the T-Mobile Bring Your Own Phone (for the US) eligibility page and it was successful, details in my post above link.QuestionI’m a late adopter to upgrade operating system(s).And I’m thinking the android V 12 upgrade might give me some improvements to 4G to increase my confidence when I’m in the US in December.https://en.wikipedia.org/wiki/Android_version_history#OverviewAre you thinking I should just upgrade to V12 now, or wait until October-November 2022 when’s it’s more patched?Thanks,Bob

Dropping calls and never did this before. Telus and Koodo have changed something in my area and now i no longer get decent service. Will have to change service providers to get proper reception? Started 3 months ago for me, and don’t tell me its the phone cause it’s not. No tech support here either. WHy should we have to help each other out when we pay for a service and don’t receive it,

My son is moving to the states for 7 months. We just got a new phone, can I pause the plan or switch to an American provider?