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Question

Travelling and Unlocking phone


I am travelling overseas and I want to cancel my plan with Koodo temporarily for a month. After I unlock my phone and insert a new SIM card can Koodo hold my phone number and plan once I get back to Canada and if yes, will I have to pay a fee? 


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Userlevel 7
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I am travelling overseas and I want to cancel my plan with Koodo temporarily for a month. After I unlock my phone and insert a new SIM card can Koodo hold my phone number and plan once I get back to Canada and if yes, will I have to pay a fee? 

Do you mean putting on a Seasonal Hold plan? There is a $15 fee for that and you will lose your current plan. Once you reinstate your service upon your return to Canada, you will need to choose an in-market plan. https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling

Userlevel 7
Badge +4

Phone since Dec. 2017 come carrier unlocked as per the wireless code. When did you buy your koodo phone?