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How do I reactivate an old phone number while outside of Canada?

N

Hello Guys,

Thank you for your time!

I was a koodo customer until not long ago. I came to China and so suspended my phone number. Now I saw that the suspension is already expired so I lost my phone number as well as my self-service account. I am still in China, which means I don’t have a valid Canada phone number to schedule a callback. I don’t have a valid self-service account anymore neither. How do I get back my old phone number and start re-subscribing? I really need the number, I filled all documents using that number. 

I cannot schedule a callback as I am in China without a valid Canada phone number right now. I cannot find the email address for koodo customer service either (believe they do not have one). What should I do?

I am so desperate, thank you so much for your help.

By the way, I will return to Canada soon. But I need to get my number back before that for many reasons. 

Thank you!

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Best answer by Dennis 5 June 2022, 07:09

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3 replies

D
Userlevel 7
Badge +4

Did you put your phone in a seasonal hold for $15/month?

When did you leave Canada? 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Boa_Guy Koodo
Userlevel 7
Badge +4

Hi there @Nan Jiang !  Unfortunately, since your account has been cancelled for more than 90 days, it will not be possible to reactive your old phone number. You will need to activate a new account with a new number once you return. You may do so online or at any Koodo store. 

Note: You will save the $50 connection fee if you process your activation online. 

N

Hi there @Nan Jiang !  Unfortunately, since your account has been cancelled for more than 90 days, it will not be possible to reactive your old phone number. You will need to activate a new account with a new number once you return. You may do so online or at any Koodo store. 

Note: You will save the $50 connection fee if you process your activation online. 

Hello,

Can I still activate a new account with the old phone number? Your agent told me that if the number is still available then I can still buy it as a new number when I suspended my number. Thank you so much.

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