Other

It just doesn’t work, ctExcel is missing for the list of telecom companies to port from, and when I chose telus (the network that ctExcel uses), I wait for 2.5 hours and nothing happens.I try the customer support call back, the calls get instantly missed, ALL 3 OF THEM, instantly goes to missed calls WITHOUT ANY SOUND OR NOTIFICATION.Why is it so hard to talk to a real person here? Please help.

Hello, I have one problem, when I'm using mobile internet, i can use only Telegram, because it's only one what downloads

I lost network connection about an hour ago and have not been able to reconnect. I've reset my network connection settings, and restarted my phone to no avail. I have no overdue payments and am in good standing. Is there a network outage? Thanks!

I upgraded OS X to Ventura over the weekend and now, when I try to login to my account, this is the message I get!!!I don’t have thisproblem on my Windows laptop.What gives???

I'm currently out of the country but I made a mistake getting a prepaid sim from Koodo. I can't use the service while away and therefore need to port it to a voip provider. I talked to their prepaid rep and I was told I need to reply to the text message to approve the port (the voip provider initiated the transfer but got rejected for this reason). I asked if I could preapprove the port and I was told there's no way to do that and the responsibility to process the port falls on the new service provider. I'm wondering if anyone here knows another way for me to port my Koodo number to a new service provider? Is there a way to get around the text message thingy? Is there really no way for me to preauthorize a port? I can't reply to the text because I can't use my prepaid number in the country where I'm staying. The service rep told me I could courier my phone to a family member/friend in Canada but I'm hoping for a more cost effective option. The next best option for me is to get someone

*Spelling error FIX**** Like the title says i’ve switched to a 4G plan a few months back but it is still showing on my phone that i’m on 3G for my data. I have an Iphone XR.Fully updated. 

Are there any cancellation fee if I transfer to other service provider? I am currently using bring my own phone plan with Koodo.

Can someone from koodo please disable the function of receiving emails by text on my phone? I'm tired of having to delete every single day spam text messages coming from emails. I get them 2 to 3 times per day. Please help thanks.

I've been looking at a few stores now and can't seem to be able to find an eSIM. Where do I need to go to get one?

I don’t understand why they would turn on a feature that I needed to wait over a week to disable and only after posting on this forum, how long is this going to take now to resolve?! Someone at Koodo enabled voicemail feature on my phone.

how do I connect my pc through my phone?

I was called by a koodo rep today (showed telus). At first the rep was courteous and asked how I have been doing. Then he tried to sell me home security, which I promptly turned down. He was uncomfortably insistent. I had to turn him down 4 times, each time explicitly stating that my decision is final. I told him I am not interested in extra services and I will only proceed if he has a promotion regarding my existing service. He then tried to sell me new services twice more. At this point I am frustrated and told him enough is enough. He immediately hung up on me. I have been koodo customer for 4 years and what a bizarre experience and a terrible business model. I had politer calls from chimney sweep scammers.  Do this happen to others?

Would like to cancel  one of my cell phone numbers on my account and cancel insurance for this number as well. That cellphone and sim card physically doesn’t exist anymore. Online assist trying to arrange the rep’s call back on this number.  What the way to reach the real person? Or ask rep to call on another number?Thanks!

Hi All,Please i need help activating call forwarding remotely. I travelled out of Canada without activating it and currently need to do so now. Is this possible? or do i have to be in canada to activate it?

I noticed a Mobile Master here addressing user as “Odd Person”  for reporting defects with their iPhone. I wasn’t sure what Odd Person meant. So, I googled it….This is what google suggested: Basically the user is exhibiting odd behavior because they have an issue that they identified with their iPhone? Because they have pointed out that CPO iPhone have fake parts and does not meet what Koodo claims. That’s odd behavior?Here is a link to the post: What are the phone conditions like on a Great quality CPO?and screenshot:  Also found this: Koodo Community and Social Media Guidelines 

When I get a voicemail, I do not get a notification. When I click on the phone icon, on my iPhone, it shows no red dot or notification on the voicemail icon. Is this a glitch or is this expected? The only way I know if I have a voicemail now is from me going in and checking after I get a phone call

Hi!Every year I will be out of Canada for 4 months and I will use another sim card for my phone when I’m not here. So can I cancel my Koodo mobile in those 4 months and buy a new sim card when I return to Canada? Because I just don’t want to pay $50/month for the thing I don’t use. Thank you for supporting me :)!

Is there a way to send calls directly to voicemail?  I know and have used the code to specify the number of seconds before a call goes to voicemail but the minimum is 5 seconds.  We are new to Koodo and have maybe an unusual situation.  We live in a fairly remote part of the Yukon Territory with very limited cell sevice at home--we can get texts but not voice calls.  Right now when people dial our number, they hear either silence or a busy signal and it never goes to voicemail.  If I bring the phone to the nearest community with cell service, voicemail works fine, kicking in after the 15 seconds I’ve specified.  We don’t need voicemail when we’re away from home with the phone in a sevice area though--we can just answer the phone.  We need it when we’re at home and out of service.  We had this same issue when we were with Bell.  Our fix ended up being specifying that all calls went directly to voicemail.  This worked but it was annoying to have it go to voicemail when we were in a servi

I am a new Koodo member and  I am trying to transfer my phone number from Telus to Koodo. I tried last night and today to transfer my number and it keeps telling me my account number is incorrect (which it isn’t). I also tried putting in the Device serial number (IMEI) and it still comes back with the same message “Heads up ! The account number you've entered is incorrect. Please try again”Koodo assist is useless. Anyone who how to fix the issue or how to contact Koodo to speak to an actual person? 

I got a call from 866 448 8030, they said I had a offer from koodo as someone who left the service a year ago. When i agreed to the plan they asked for my name, address,  DOB and my FULL SIN number. Before i gave them information i asked them to verify they were koodo and they sent me a “How to transfer sim card” email using the email koodo@e.koodomobile.com to my perrsonal email - was this a phishing call? I ended up giving my SIN number to them thinking they were Koodo but now I am not sure. Please help.

Hi,I ported my number over to koodo and my VoLTE is not active and is not showing up on the self serve. Also, I'm unable to enable wifi calling on my Pixel 7. Please advice.

Most links I click like an article on Facebook comes up as an error that says “Connection timed out”. When I switch to wifi, it works fine. I get this issue only on data.

I have recently lost my iPhone abroad in Switzerland. I was thinking of buying a new iPhone (unlocked) here in Switzerland and bringing it back with me. I will also be getting a new SIM card as well, will I be able to use the phone back in Canada with a new SIM card or will it have problems?

I updated my phone number roughly 24 hours ago, and I am experiencing a weird issue. I was using a temp number with Koodo for a few days while my original number was being released from another provider. Once the number was released, I transferred the number to my Koodo account via Self Serve, tested it out and it appeared to be working properly. Sooo, the issue I later found out is that when I message or call my contacts who use iPhone my number is showing up as expected (the proper number which I transferred to my account), however, when I message or call my contacts who use Android it is not coming through as my proper number, it is coming through as the temp number which Koodo supplied – for context, I am using a Google Pixel 7 Pro. I have scheduled a callback with Koodo but hoping this can get resolved quicker than waiting for the callback.   

I'm trying to upgrade my phone but the website shows an error. Is it down? Does anyone know