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The place to ask all of your Koodo related questions

4057 Topics
S
Sonic777Beginner
asked in Self Serve
Looking to upgrade phone online with Koodo?

So I have a iPhone 8 looking to upgrade online to a Samsung Galaxy S23 Ultra.I have a few questions.Will it ship to me in the mail or to a local Koodo store? How do I activate the new phone when I get it? Will I keep my same number going from iphone to samsung?

2994
J
1 year ago
M
mb1952Ambassador
asked in Plans & Add-ons
call forwarding to us

can I forward calls to the US at no charge if I have us calling and call forwarding?

641
Dinh
1 year ago
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km-smayer97Leader
asked in Prepaid
Why does VoLTE show up on my PREPAID TELUS account but NOT on Koodo PREPAID

I am in the process of transferring from my Telus Prepaid to Koodo Prepaid. Both accounts are still active (for another day or so).I notice that I have VoLTE active when I use my Telus Prepaid SIM but when I switch to the Koodo SIM I lose VoLTE and if I switch back I get it back. And that is even though Telus advertises that VoLTE is NOT available for Prepaid on either Telus or Koodo. So why do I have access to VoLTE on Telus Prepaid and NOT on Koodo? The answer that VoLTE is NOT available for Prepaid seems artificial. Anyone have an answer?

33811
K
1 year ago
E
emmDeeConnector
asked in Billing & Payments
mobile services charge

I have an old plan. $29 for unlimited text, a tiny bit of data and 300 anytime minutes. I pay a fee to block the data so I don't accidentally turn it on. I noticed I often go over the 300 minutes so occasionally I add-on $20 for unlimited minutes for that month. I turned that on and yet my bill still says I'm owing $90 in mobile service charges. I'm so confused... what is that $90 for? 

1238
L
1 year ago
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km-smayer97Leader
asked in Prepaid
Does it take up minutes to call voicemail on limited Prepaid account?

I have limited outgoing minutes. 

1703
K
1 year ago
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LittleFatsoBeginner
asked in Billing & Payments
Paying Quebec sales tax as a non-Quebec resident

I moved from Quebec to Alberta nearly 2 years ago have just noticed that I have been paying Quebec sales tax despite the update to my address on my file when I moved. Is there anyone specific I can talk to about this?Thank you in advance!   

752
BobTheElectrician
1 year ago
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PKS104Beginner
asked in Plans & Add-ons
Data offer

I just received an offer by text for data. $1 - 5 Gb$2 - 10Gb$3 - 25Gb It is a great deal, but I don’t need the extra data as I have enough on my plan. There are 2 other phone numbers on my account. They did not receive the offer by text. Can I transfer the offer to one of them? 

1121
Sophia
1 year ago
H
hkoeBeginner
asked in Other
Received a notification of an unknown phone part

I just received my new phone purchased from Koodo, it is a pre-owned phone. In settings I have a notification that says my phone has an unknown part and that it is unable to determine if my iPhone display is a genuine apple part, and that this could be because it is a non-genuine, not functioning as expected or the installation is incomplete. I am struggling to contact Koodo and ask for help, the chat is not helpful. Has anyone experienced this?

4635
Toronto_koodo
1 year ago
S
Scott LeeAdvocate
asked in Plans & Add-ons
No VoLTE Add-on available for newest line

On the newest line I just added to my account (same email address used for this account), VoLTE is not an active or available add-on. The phone being used for that account is a hand-me-down Pixel 4XL I gave my daughter, which was originally purchased through Koodo. I’ve seen a few threads here where a rep was able to add VoLTE to accounts with a similar problem. If that could be done for us, I’d really appreciate it. Thank you 😀

842
S
1 year ago
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Backer5Beginner
asked in Other
No service in Northern Alberta

Both my phone and husbands phone service not working.  We live in Grande Prairie, AB.  Is there an network issue in our area? 

1171
D
1 year ago
S
Shuxu JianOrganizer
asked in Other
for help!

hello, everyone!  first i am sorry to you for my poor english. i bought this koodo card on Jan 28 at victoria city BC province。i need to pay 15 dollar per month。i‘d like to  pay through the online self-service yesterday everning。i suddenly found my email is wrong and i also did not know my passport so that i could not get my passport by the wrong email。so i have to be here for your help。 

28713
S
1 year ago
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dangylinConnector
asked in Self Serve
Message Attachments

Finally had to take my phone (Galaxy S7 Edge) to the shop and have them activate it on the Koodo network. Tech support finally got it working (new activation).Now, I can’t get any attachments to download to my phone in Messages. Size doesn’t matter. They show in Messages as Download icons, but won’t download to my phone. Anyone have experience with this? Suggestions or an actual fix?Cheers

1953
D
1 year ago
F
feliperochaBeginner
asked in Plans & Add-ons
I need to receive texts while outside of Canada for 2FA with prepaid SIM

Hi I have a prepaid SIM from Koodo, I’m currently in Brazil for 3 weeks and I need to receive Text message from some services that require 2FA, but I’m not receiving any message when I try to login in those services.What I need to do in order to receive those messages? Please it’s really urgent!Thank you!

3284
Allan M
1 year ago
W
Willie53Connector
asked in Billing & Payments
International Calling Charge

I cancelled international calling as I do not use it, yet I was charged for it on my last bill despite the cancellation.

762
Dinh
1 year ago
S
SinrConnector
posted in Plans & Add-ons
False Advertising?

Just wanted to share a pretty disappointing experience so you can plan ahead when Adding Lines to Koodo. During the Cyber Monday  Deal in 2022, there was a promo for Free Pixel Bids with purchase of a Pixel 7 on a New Activation.  I added and activated 2 two new lines on the existing Koodo account but did not receive the Pixel Buds. Called in and support told me that I do not qualify for the Free Pixel Buds because it is for New Account Activations where Add a Line is excluded.This was news to me because I was always told New Activations = New Customer or New Line. But that was not the case and New Activations in this case is only for new accounts. The justification was because I get discounts from Add a Line so it is one or the other. That is fair, I was not expecting a discount so I chose not to split my accounts to get the Pixel Buds and instead opt for the discount instead. A month later when I got the 2nd month bill I did not have an Add a Line discount. Called in again and was to

2976
Mayumi
1 year ago
H
HoytBeginner
asked in Billing & Payments
once I acive Easy Roam and start travel, will be charged every day until I come back,even I do not turn on my cell phone some days?

How easy roam is charged?

2988
J
1 year ago
A
AmandaLeader
asked in Plans & Add-ons
canada to US # text

How much does it cost to text a US number from my Canadian # while in Canada? My plan only has unlimited Canadian text, and I don’t have an add on (and don’t want one). 

1783
A
1 year ago
D
DG999Coach
asked in Billing & Payments
North America ?

What does Koodo consider North America  with regards to telephone and text services ?

19311
Flo Koodo
1 year ago
K
KennyJBeginner
asked in Billing & Payments
Bill Discrepancy

I'm a new customer to Koodo and I was told by the workers there that being a new customer, I will be paying 55$ a month for 15g not the regular 65$. Well I got my bills and I am getting charged 65$ and it states on my acount that it's 65$. I don't know what to do, that wasn't what I agreed on. 

823
Bernard Koodo
1 year ago
K
koodouser1007Connector
asked in Self Serve
Reactivate Account - Effective Starting Time

On Prepaid: I stopped paying for a prepaid phone number as I was away from home for more than a month. It’s not over 90th day yet, so I can still see the option to Reactivate Account.If I make the payment now, how much will I be charged. I see the balance $15 dollars but then if I pay it, I am not sure I will have to pay for the 2nd month and 3rd month (current period) or not. Please let me know if someone was in similar situation before. Thank you.

1192
K
1 year ago
R
rmi50Beginner
asked in Self Serve
want to lock lost sim card or lock phone. Please advise on how to protect myself.

I’m travelling in Mexico for 6 weeks. Upon arrival I switched out Koodo sim for a local Telcel sim. During the procedure, the Koodo sim was lost. I want to cancel Koodo sim, continue to use Telcel sim and upon return to Toronto, purchase a replacement sim from Koodo. I am on a 2 year plan and realize I will continue to pay my monthly bill I am concerned that if I report the phone lost (as it appears there is no lost sim option) and and use the Telcel sim until I return, that this might render the phone inoperable. So can I report phone stolen and continue to use phone successfully with the Telcel card until I get back to Canada? I need to protect myself from having stranger use my old sim and placing calls which I'd be responsible for.please advise.thank you,Michael Irvine    

1931
D
1 year ago
T
tsdoggettBeginner
asked in Plans & Add-ons
Pooled data

If I add a line to my account will the data be pooled between my two lines?  

481
G
1 year ago
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NlapBeginner
asked in Other
Data Roaming in Mexico

When traveling (Mexico in this case), does “data roaming” need to be turned on in order to activate easy roam? There will not be additional charges, on top of the $12/day, correct? Thanks!!

10821
D
1 year ago
S
Shane KimAdvocate
asked in Billing & Payments
Question about phone bill receipts again

Hello guys. I asked you before phone bill receipts. Some people answered me, thank you. I remember your answered invoice, I asking you again about Phone bill receipts because I have to tax return. I need to get a refund on the tax on the phone bill. In that case, is it okay to invoice?They said receipts. And should I print out those whole invoices during last year?  

1263
Dinh
1 year ago
J
Johnjr PalogOrganizer
asked in Self Serve
Unlocking Phone

I have a Samsung phone given to me by my relatives living in Canada that I want to use here in my country, but it is locked, and I have no idea what network they used before or how to unlock it. I'm hoping someone here can give any tips. thank you in advance😊 

3628
Dinh
1 year ago

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