Managing your Services

My wife has a Koodo Service on her phone. When see calls me (also a Kood Service), the calls go directly to Voice Mail. Calls from my land line and other Mobile phones do not go to Voice Mail. Why are only calls from her phone going to Voicemail?

I have my Koodo Tab payed off for about 5 months now, but the website still states I have a tab on the plan selection page.  Is there any means to correct this?

I need to cancel a plan, how do I do it?

I have not received my SIM Card and I have not Activated my phone. How can I speak to someone?

How can I check how many days in this billing cycle I’ve used Easy Roam? Trying to figure out whether it’s worth it to get a local SIM card for the rest of my trip or, just use Easy Roam. Thanks

I was pretty bagged, so I decided to catch 20 winks during the lunch hour.  Of all the times I would get a call about Amazon charging me $99 and pressing whatever number to speak to a representative, they chose this time to call.  I was very angry at having the rest of my day tanked, so I called back the caller's number a few times until it was redirected to voicemail.  It was a Koodo voicemail service.Afterward, it occurred to me that spam callers might spoof the numbers of others.  Google confirms that this is common.  So I unintentionally became an evil harasser, and a rather primitive one at.  It seems that there is no way to escape phone scammers.  Blocking spoofed numbers doesn't seem to be useful.

I got dinged for a US roaming charge on Feb 19 and 20. I did go into US on Feb 18 and used roaming data. However, I was at the hotel and kept using their wifi. I even disabled roaming once I got to the hotel on Feb 18. I would like a customer support personnel to take a closer look if possible. Thanks.

I often take the ferry from Vancouver to Vancouver Island and occasionally get charged for US roaming because it thinks I'm traveling in America. This is super annoying. How can I fix this?

I get this error message when I try to reset my password: Error 404--Not Found From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1: 10.4.5 404 Not Found The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent. If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.  

Hello, I deactivated my account in January. There's a refund credit of - $53.42 showing in my account. On the bill, it send it will be mailed to me as a check but I don't live at that address anymore. And i don't see any options to change my address. What should I do? Thank you

Hey all, im trying to upgrade my phone as my tab has been completely paid off and I’m trying to access one of the online only offers with the phone and plan (iphone SE 2nd gen upgrading to iPhone 12 with the new spring deal of $60 a month plus 20GB, unlimited calling/texting, etc ). Anyways, when I do it through self serve and click on “who is this for” and click my name and number and choose the new phone, it switches to say “** in store only”. However, my mother who is on a different account still with Koodo was able to complete her purchase online through self serve for the exact same phone & plan. Her tab is also fully paid off. I’m a little bit confused on how she was able to complete this purchase but I wasn’t.  I’ve also tried, out of general curiosity, to choose “add a new line” instead of choosing my name and number and it allowed me to add to cart and I could have completed the purchase.  would that be the best route to take? Or does anyone know of another solution to thi

Hello:I signed up for a Koodo Account through an authorized dealer.  I am trying to register for self serve, but it is not recognizing my information.  I am thinking the dealer may have mistyped some of my information? 

I am in the US and have  a US roaming bundle. I also have a Canada wide talk bundle. My prepaid monthly talk is used up. I cannot make or receive calls on my phone. I tried to set up a call back, but I end up in an endless loop on the Koodo assist, I enter my number, then am asked to log in, even though I am already logged in. I log in again, then start the Koodo assist process again, and am asked to log in. I have been a Koodo customer for almost 10 years, and always found the service outstanding, but am now thinking of leaving! Plus, on top of this, the data included with my plan has been dropped. I need a human.

HiI was a Koodo customer until last fall and just realized now that I need my past bills from that year for my invoices. Is there anyway to retrieve that information or bill statements since I'm no longer a koodo customer? and will it provide me a breakdown of how much I spent on data pro rate per use?

I'm sick & tired of getting a message saying my bill is $42.92 but by the time I pay it it's gone up 2 $54😡🤯 I'm on a TIGHT budget and this ISN'T helping 

I am currently a Koodo customer with a monthly plan and I’m wondering if it’s possible to keep my phone number but switch to a Koodo prepaid plan. I’ve seen the help articles about bring phone numbers from other carriers, but I’m unclear on whether I can bring a phone number from one type of Koodo plan (monthly) to another (prepaid). Thanks!

Back in December I was out of data so I agreed to buy another 1G. A few days later I got a text offering me 25G for a better price, so I agreed and cancelled the 1G.  Then Koodo sent an offer 50G a month for $3 more then my current plan. So I cancelled my previous purchases and upgrade my accounts to the 50G. When I received my bill for the month, it was $30 more than usual. How do I speak with someone about these charges? thank you,Emma     

I saw this topic on a closed topic.Wondering why they added the LD 1000 min without my authorisation we don’t have anyone or know in other countries and never call abroad.Been a koodo post paid customer for 10 years they could have notified me but they didn’t. Anyhow I cancelled the stupid extra charge. I noticed as my bill changed.  

Why did my PLAN go up 5$ without being notified or anything?

Why is March's bill already up when I just paid  February's? 

I was trying to pay my bill using credit card, it always shows it didnt go through , either start it over or use different method. ive tried couple times, its still not working.

I have an “application charge” on my most recent bill but didn’t use any other application. I also can’t find the name of the application in order to cancel or dispute it. How do I dispute this? 

After a promotional phone call on Friday,  my account now has two phone numbers.   Could someone explain why?   I’m awaiting a new Tablet as part of a promotion .  Would that have anything to do with the 2nd number?   Just guessing.  I’m really confused right now.  

Hello,I used Easy Roam for the first 2 days of a trip to Europe and was charged  $15 for Easy Roam for each day (2 x $15)  and also  charged for ER/VC  ROAM/VOY in ‘Airtime details’  also exactly 2 x $15 on the 2 days I used Easy Roam.2x15 Easy Roam2x15 ER/VC ROAM/VOY for the same 24 hour periodsI have just chatted with the Bot on Koodo Assist who says  that with Easy Roam a user will not incur pay-per use charges. How do I get a refund for being charged twice?  I have now got an eSIM set up, removed Easy Roman and should not have any further issues. In addition 1 single text I sent at 16:06 CET time today (has been charged as 5 separate texts resulting in a total charge of $3.00 instead of 60 cents. How do I get these charges removed from my bill? I am abroad I cannot schedule a callback about these charges - double, quadruple billing. What options are available. Thank you.

I paid 50 dollars/month for many years, and didn’t change my plan to more expensive one, yet this February I received a 5$ increase not including tax. What is it? Can someone please explain.What does expires mean? I didn’t have any tab plans or other time-limited contracts.In addition to that, my plan now doesn’t show any relevant info in dropdown:I compared Jan and Feb bill and they differ only in 50/55 number, that’s it.How to revert it back?Thanks.