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The place to ask all of your Koodo related questions

4002 Topics
J
joshrasBeginner
asked in Plans & Add-ons
How do i activate international calling

How do i activate international calling? i have the international call package and have looked in the manage add on tab for the option as per the chat bot but its not there. i need to contact family back home and cant wait a day for a call back

1952
Boa_Guy Koodo
1 year ago
L
leducaBeginner
asked in Self Serve
transfer main phone number

What happens to the remaining phone numbers on my account if the primary account transfers to Public mobile?

261
Dinh
1 year ago
C
CalxierBeginner
asked in Plans & Add-ons
Can I transfer my koodo number to koodo?

The summer sale plans are only available to new sign-ups which requires purchasing a new sim. Can I do that then transfer my existing number to the plan?

2133
Mayumi
1 year ago
L
LEO KIMBeginner
asked in Plans & Add-ons
How can i change my plan on internet?

Hi, i have used plan about 50 dollars. I wanna change my plan from this to a plan between 20 dollars and 30 dollars but i can't find the fee of plans on self-service. please tell me the way.

1703
Darius Koodo
1 year ago
B
Bananas519Connector
asked in Billing & Payments
i was charged for old and new plan

I was charged for my old plan and new me, I’m guessing because I changed it on the first day of the month. I tried requesting a callback before and never received one. I just want this fixed and it’s seems so complicated to get this resolved. 

1437
Boa_Guy Koodo
1 year ago
N
Naren LadBeginner
asked in Billing & Payments
Does Koodo allow multiple pre-authorized bill payees?

Hi, I was wondering if Koodo accepts multiple pre-authorized bill payees. I want to pay a portion of my family’s bill (say $50 of the total). Will Koodo charge me $50 and then the rest to the other payee or treat me as the lone payee and charge me the whole bill?Any clarity if greatly appreciated!

723
N
1 year ago
B
BeckyFunkConnector
asked in Plans & Add-ons
Can't receive callback - it goes straight to voicemail

My phone doesn’t register a call when Koodo callback phones me - it just goes straight to voicemail. This doesn’t happen with any other number, including other callback systems.In another forum, I saw Fongo recommended but I am unable to access my account - I have one registered but it won’t let me sign in and when trying to reset the password, the email never went through (even after verifying the correct spelling).Is there a number or email that I can use to connect with Koodo? Feels like a frustrating chase. Thanks for your advice.

5806
B
1 year ago
Ghali Berrada
Ghali BerradaBeginner
asked in Other
Moving to canada / Activating a SIM

Hey guys, I have a quick question for the community ! I am a student currently based in Paris. I am planning to move to Canada, more precisely to Ontario city.  I will be in the need to remain reachable at all time in order to stay in touch with my parents. Do you think/or know if KOODO is able to deliver me a SIM card outsite of Canada (in Paris) so that I can activate it once I arrive in Canada?and how can they help me if I have troubles activating my line once in Canada ?Thank you in advance for your answer you all !!!!

1232
D
1 year ago
K
KojonotsukiBeginner
asked in Plans & Add-ons
long distance perk

I added long distance perk on my plan but when tried using it, voice mssg that it is not activated and has to call *611, and has to schedule a call back.  Cant it be done without calling back as it for obvious reason that it was included in the plan? (Just a suggestion) thanks

1253
K
1 year ago
G
greenhornet003Advisor
asked in Self Serve
entering self serve information before got offical email

Registered for self serve after I got my new Koodo sim card loaded. Now when the official email came though a day later I could not finish registration on self service, cause I did it on a previous email asking to register. How do I fix this?

537
G
1 year ago
M
mattgokooBeginner
asked in Billing & Payments
When is billing supposed to start

Hello everyone. I ordered my SIM card from Koodo and it took about a week to receive it. I did not activate and transfer my number yet. I just got the first invoice by email. I understand the first bill includes a pro-rated monthly fee, but the thing is that I did not use the SIM card yet, and the first pro-rated billing period is from May 18 to 28. Will it adjust automatically when I transfer my number and activate my plan? It's May 30 now and I did not use the SIM card yet. 

1222
Flo Koodo
1 year ago
Q
QuickQuestionBeginner
posted in Plans & Add-ons
Error 13h1, unable to use the newly added Unlimited long distance pack

Error 13h1, unable to use the newly added Unlimited long distance pack

785
Bernard Koodo
1 year ago
S
Sang-gye BuschmannLeader
asked in Plans & Add-ons
What does 'applicable to Tab Basic (or Tab Plus)' mean (shopping for new plan, only)

I am checking to see if I can get a better deal for my partner, who’s phone has been paid off for a while. His Plan only includes  The offer I am seeing is:$55  for 40GB with one free perk.Unfortunately the perks here don’t include the international minutes, which the old plan includes (1000 minutes) AND it says “Applicable on Tab Basic”, does that mean I have to pay $10 each months ‘towards a new phone’. I choose ‘shop for plans’, only - so why am I already faced with the decision about a new phone?What do I need to consider here?Very confusing, Koodo!

5882
D
1 year ago
J
Jane532Beginner
asked in Other
unable to reach a customer representative

I have tried to reach a Koodo customer representative since yesterday. I scheduled a callback for several times. However, each time, after I pick up the callback phone, said “hello”, and pressed “1”, I was told that no choices was made. Then the phone was automatic hung up. What can I do to reach a customer representative?

1794
J
1 year ago
F
F_AmoahConnector
asked in Plans & Add-ons
International long distance saver ad on

How can i remove subscription to the international long distance saver add-on?

1096
F
1 year ago
E
Evy22Beginner
asked in Self Serve
Adding New Line

I added a new line for a family member to my account but it’s not showing up in my self serve online. I got a plan for BYOD and just purchased the sim card online. The sim has shipped and I was wondering if the line should have appeared in my self serve by now?Or do I have to wait until inserting the sim card in the phone for it to show up in self serve?

1872
E
1 year ago
G
GwangBeginner
asked in Billing & Payments
(pre-paid user) Pre-authorized payment from my Chequing account

I am prepaid user.Can I setup pre-authorized debit payments from my chequing account for my koodo account?I sae the link but I cannot find "Payment section and beside Pre-authorized payments, select Manage."https://www.koodomobile.com/en/help/setting-pre-authorized-payments

311
D
1 year ago
J
jodha23Advocate
asked in Billing & Payments
Bill is very high, discounts taken out?

I have been with koodo for almost 2 yrs now and pay 100cad for mine and my wife’s bill. Current bill is 115.64cad dont understand why and dont see any discounts applied which usually keeps bill to 100. I am feeling being overcharged for being a loyal customer and would like to know my options.

15211
D
1 year ago
D
dayonghan
asked in Other
How can I cancell voicemail?

How can I cancel voicemail?

1311
G
1 year ago
J
JessicaOrganizer
asked in Self Serve
SIM Card

Why do I need a new SIM card if I am updating my plan and not getting a new phone? 

1346
Timo Tuokkola
1 year ago
S
SashaBBeginner
asked in Plans & Add-ons
I want to change my plan but am only given the option to add a line.

I want to change my plan but am only given the option to add a line. It's an all around better plan. Right now I only get 16GB for $50 and the new plan is the limited time 20GB for $39, but in order to get it I need to add it as a line to my current account.If I add the new line, am I stuck paying for two lines? Or can I cancel the old $50 one and proceed with the $39?

2262
S
1 year ago
G
geoffhart1962Beginner
asked in Self Serve
Two-factor authentication not working

I tried logging into my account (prepaid) a couple days ago, and was asked to use two-factor authentication. I’m pretty sure I didn’t activate that feature, but I don’t object to it… except that it doesn’t work. I’ve tried for 2 days now to log in, and the Web site is not sending me either an SMS code or an e-mail containing a code. I tried the chatbot, and it’s appallingly bad. Completely useless. I tried booking a callback; no phone call. And there doesn’t seem to be any way to reach an actual human. I’ll try Facebook and see what happens, but these problems need to be fixed.

1684
G
1 year ago
N
Nana777Beginner
asked in Plans & Add-ons
i paid off my tab long time ago, but i cant chnage to a lower cost plan?

I got a phone for my mom with my koodo account, and now I am stuck with the 50 dollar monthly plan.However I am not In Canada now and I don’t need to use the 50 dollar plan, I just need to keep my number for text message that’s all.so i paid off the tab and I had no tab, but it seems like I can’t change my plan, do I have to stick with this plan forever? is there a way to change the plan?

691
Sophia
1 year ago
J
Jade O'RileyBeginner
asked in Billing & Payments
HELP!! i can't get in to my account to pay my bill

HELP!! i can't get in to my account to pay my bill

481
Sophia
1 year ago
L
lesterg77Beginner
asked in Billing & Payments
easy roam charge

I was in the US on two different days during my last billing cycle.I live in a border town so I go across regularly.I didn’t use my phone while away and was charged $28 for Easy Roam!!!!!!!!!!Trying to get a hold of customer service is an absolute joke!HELP!

261
Allan M
1 year ago

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