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3894 Topics
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RichardB76Beginner
asked in Other
How to pre-emptively avoid roaming fees?

I want to preemtively avoid roaming fees, I am travelling to a part of Ontario (Pelee Island) that is close to the American border, last time I was at this location the phone thought it was in Ohio. What can I do?

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Rylan 292928Organizer
asked in Other
device care complete i need help

Hey so I broke my iPhone 14 plus and as far as I know it’s just my screen, I saw somewhere it said it was 39$ to replace my screen, and now I can’t find that can anyone from Koodo please help me find that page?.thank you

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Allan M
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AMKBeginner
asked in Plans & Add-ons
2 phone numbers sharing same plan

I was wondering if there is a way to have 2 phone numbers and 2 SIM cards sharing the same 1 plan and account. So 2 phones can share the data between each other.

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nousername123Beginner
asked in Plans & Add-ons
How do I get on the new $39 20 GB plan

How do I get on this plan as an existing Koodo customer?

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SabretoothBeginner
asked in Other
phone not connected to network

My bill is paid but I cannot connect to network and there is no way to contact a rep! 

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AngryHulkBeginner
asked in Plans & Add-ons
Plan Change

Hey My current plan is 12 GB internet for $50. But I get Walmart employee discount for around 30% then it become $35. If I change the plan to 50 GB for $55, the discount applied or not.  Also like I purchased a phone too with the plan for additional $15 per month. Can I pay remaining tab balance and add new phone to my account or notAny help appreciated Thanks

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OllairsoBeginner
asked in Self Serve
Incomplete number transfer

I recently switched from Telus to Koodo. I received a new phone number from Koodo which got replaced after I ported my old telus number onto Koodo. The issue I am facing is that my outgoing texts are still being sent from the koodo number instead of the Telus number I ported over. When I go on self serve it says phone number transfer completed successfully. Anyone else have this issue?

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Stephen MacLeodBeginner
asked in Self Serve
Locked out of account

Problem solved

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Bernard Koodo
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lcapsonBeginner
asked in Plans & Add-ons
How do I talk to a human being to cancel a number port?

I’m trying to transfer my accounts to Public Mobile to get the 15GB for $40 plan. My first number ported fine but my second one failed.I’m speaking to a human with Public that’s telling me I need to have Koodo cancel that failed number port attempt, so they can start a new port.How do I get a human being at Koodo to cancel that failed number port?

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Allan M
Kassandra Brown
Kassandra BrownBeginner
asked in Billing & Payments
Changement de titulaire du compte

Bonjour, ma mère a un compte koodo et j'ai une ligne sur son compte à elle, j'aimerais savoir si je peux seulement transférer ma ligne à mon nom en gardant ma balance et mon forfait ou est-ce que je dois canceller ma ligne sur le compte de ma mère et payer la balance pour ouvrir un compte à mon nom. Merci 

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Cadence Howse
Cadence HowseBeginner
asked in Other
saved voice mail disappearing

Hi,I had an important saved voice mail and when I checked if it was saved after a week, it was gone? How do I get it back? 

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Mayumi
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BoxerMomBeginner
asked in Plans & Add-ons
Upgrade phone keep current plan with black friday credits

During black friday, I signed up for the $55 plan with black friday credits of $25.   I signed up for the plan only with my own device.   Now I need to replace my phone and I am looking at a Certified Pre-Owned phone on a basic tab.   I was going to order it online, and it allowed me to keep my $55 plan, but then I started thinking about whether it would mess up the credits or not.  I just wanted to understand this before proceeding.  Thanks.

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DkdkdkdkdBeginner
asked in Plans & Add-ons
Delay activation of new plan

Hello, I would like to refer a friend to take advantage of the $39 for 20GB promotion, but my friend’s current contract doesn’t expire till June. Is it possible to open the plan now, but pause/delay activation for a month?

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Allan M
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SummerSunAdvocate
asked in Plans & Add-ons
Download speeds i should be seeing after upgrading plan?

I just updated my plan from 6GB UL Can mins SFD  to 50GB UL Can min SFD (4G Speed) . What kind of download speeds should i realistically expect after switching plans? 1Mbps?

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MaybeMaybeBeginner
asked in Plans & Add-ons
$39/20GB

I’m looking to switch to a new cell provider (hopefully Koodo), and I noticed Virgin, Fido and Freedom all offer a new $39/20GB of data plan. Just wondering if anyone has heard if Koodo will be offering the same plan. Thanks!

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mokoodo
asked in Other
Is there a way to change the username on the forum?

Is there a way to change the username on the forum?

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Dinh
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Rylan 292928Organizer
asked in Other
i need help pleaee

Hey so my phone I have a iPhone 14 plus it cracked and screen wont work I can’t use my SIM card in my iPhone 12 so I can’t make a claim so what am I supposed to do 

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KingmrrglConnector
asked in Self Serve
No account activation email received

So i signed up with Koodo yesterday for a mobile plan and i think the Email system was not acting right. it took hours to receive the activation email for this forum and i am still waiting to receive the account verification email for signing up with Koodo.Right now i can not finish signing up for my self serve account because i did not receive a verification email.By the way , i checked the spam folder , nothing there.What do i need to do to get the ball rolling.The chatbot is not programmed to resend another verification Email.  Certainly something that needs to be added to it , considering that this is not a first time occurrence of this issue. 

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smveeeBeginner
asked in Plans & Add-ons
$5 international LD plan details, where can i find

I cant find the details of this plan. I am looking is UK cell phone included in the 1000m plan?

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Chow ChowBeginner
asked in Plans & Add-ons
Feature drop after renewal

This morning, I schedule a callback as I want to confirm what happened if I were renew.  I was specific to the point.  I ask about the 1000 international LD min and my $3 for 25GB data add on.  The rep told me I will not lose them.  I was going to renew online to save the $50 connection fee but the rep said he can do it without the charge so I ask him again if I will lose these two add-ons and was told no.  After the renewal, I got an email listing what I lose and both add-ons were on the list.  The rep said don’t worry and a few min later the LD add-on is back on but not my $3 with 25GB.  What do I do now?  Can I cancel the renewal and go back to where I was?  I have done by part to ask specific question and was told don’t worry but now I am missing that data add-on.

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Dave709
Dave709Beginner
asked in Self Serve
Trying to register for self serve

I want to switch from Telus to Koodo. I purchased a SIM card from a local store and went online to begin the process of porting my number from Telus to Koodo. I called Koodo, and the message told me the process of porting my number now began with Koodo Assist. In order to use Koodo Assist, I need to register for self serve. In order to register for self serve, I need a Koodo account number or phone number. Does anyone have any suggestions, other than paying $50 for the to activate in store? 

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leafsfan5Beginner
asked in Other
Credit for joining Koodo when you know a Koodo customer

Hello,Recently, a friend of mine joined Koodo and purchased a plan. When they were checking out, their Koodo representative informed them that if they know someone who wants to join Koodo, they along with the person they know will get a $50 credit.My friend told me about this and I found a plan I would like to switch over to. My question is what information do I need to know about my friend when I tell the Koodo representative about the credit offer? Is knowing their name and number fine? Or will I also require their account number? Thank you for the help!

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Allan M
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RonnygBeginner
asked in Plans & Add-ons
wifi calling

Does koodo support wifi calling with the Motorola moto edge 2022??

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Caleb902Organizer
asked in Other
Why does Kodoo Loyalty call me but always hang up?

Kodoo Loyalty from a recognized number 866-448-8030 has called me March 28th at 3:50, April 6th 7:00pm, Apr 17th 5:24pm and again today at 4:09pm. Everytime I pick up first ring I hear them just hang up on me. What is the point of this?This is getting ridiculous. 

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Ronaldo e Silva Vieira
Ronaldo e Silva VieiraRockstar
asked in Prepaid
No service after activation of prepaid card

Hi!I bought a Koodo prepaid SIM card, and completed all the steps of the activation process, including the payment. Three hours have passed, and I still get no service on my cellphone. I also get a notification saying “SIM not provisioned”. In my self-serve page, it says that the SIM card is active.I tried rebooting the phone, removing the SIM card, putting it on another slot, trying it on another device, but no luck.In the FAQ of the Activating your prepaid phone page, question 4 states that I should have received an “Welcome” email confirmating the activation, but I have not.What can I do?PS: I paid with a debit card, and my online banking page says that the transaction was pre-approved, but is still pending. Can this be the reason? Thanks,Ronaldo

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Ronaldo e Silva Vieira

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