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I’ve been overcharged by $5 for an extra data charge on June 15th. I did not request that extra data. I did request extra data (100 mb) on June 11th which I received but I did NOT request extra data on June 15h, though I have been charged for this. - Michael Maser 

I’ve been overcharged by $5 for an extra data charge on June 15th. I did not request that extra data. I did request extra data (100 mb) on June 11th which I received but I did NOT request extra data on June 15h, though I have been charged for this. - Michael Maser 

Let me flag a rep to help you out. 

While waiting for a rep. Can you log into your self-serve and download the pdf bill? Could you check the page 3 and 4 of it to see the reasons for "$5 overcharged"? I wonder if there was something else.

Hi @maser 

Upon checking, we can see that Pay per use data has been added for $5/100MB. When you opt for pay per use data, data remains unpaused until the end of the current bill cycle, as per the text message you received when you opted for using pay per use data.

 

I have sent you a private message with more details, please check it out when you get the chance,

 

 

 

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