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Well, for the past two days now, I have been trying to get in touch with Koodo to discuss a payment arrangement for my account. 

First, I don't know if anyone has had the hellish time, like I have been having, JUST TRYING TO GET A CALLBACK!!!  I've spent most of my time going on to Help, selecting schedule call back, and after today's short conversation with a representative, I asked to speak with a supervisor, because I'm trying to pay over the required amount due to not suspend my account, on Friday, but she said she could not guarantee me that the phones will not be cut off on Thursday (SERIOUSLY ???) ... One day, and I have medical issues (deeming it VERY NECESSARY) to not get disconnected. 

So, I found it weird, to say the least, when I asked to speak to a supervisor, then 2 seconds after... "Click", I'm talking to myself

I'll have to see how tomorrows call back goes... How long I'll be on the line when I politely (as I did today) as to speak to a supervisor!!! My oh my, what an interesting week, HAH, wait, it's only Tuesday

Sheesh, it's going to be a LONG ONE. 

Hope to update this, after talking with them tomorrow. 

Well, for the past two days now, I have been trying to get in touch with Koodo to discuss a payment arrangement for my account. 

First, I don't know if anyone has had the hellish time, like I have been having, JUST TRYING TO GET A CALLBACK!!!  I've spent most of my time going on to Help, selecting schedule call back, and after today's short conversation with a representative, I asked to speak with a supervisor, because I'm trying to pay over the required amount due to not suspend my account, on Friday, but she said she could not guarantee me that the phones will not be cut off on Thursday (SERIOUSLY ???) ... One day, and I have medical issues (deeming it VERY NECESSARY) to not get disconnected. 

So, I found it weird, to say the least, when I asked to speak to a supervisor, then 2 seconds after... "Click", I'm talking to myself

I'll have to see how tomorrows call back goes... How long I'll be on the line when I politely (as I did today) as to speak to a supervisor!!! My oh my, what an interesting week, HAH, wait, it's only Tuesday

Sheesh, it's going to be a LONG ONE. 

Hope to update this, after talking with them tomorrow. 

Did you try calling #227 to speak with the billing department?

Koodo's policy regarding payment arrangements is pretty clear. 

Pay as per the payment arrangement at the date agreed to or risk getting your account suspended. 

 

https://www.koodomobile.com/help/past-due-bill

 

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