Managing your Services

I received a text message offer today for extra data, 1GB for $1 per month, 10 GB for $2 per month, etc. and to reply to add it to my account. I am currently content with my data plan with my phone, however, I have another phone on my koodo account for a family member and this offer would be useful but they did not get the text message offer. I was wondering if the offer is limited to my phone number or is there a way to apply it to the other phone number on my account.

I was told by the sales rep in the store that the $5 1000 minutes includes Pakistan, even though it’s not listed.  Is this correct???

I am trying to join Koodo online. I have a phone but I don’t have a phone number to enter. I can’t proceed just entering my email. What do I do?

I canceled the koodo service and received negative value bill while the address was no longer valid for me. Just wondering if I can change to address to get the cheque for refund. Thank you!

My current phone, Android, is nearly dying and I can’t afford to get a brand new phone rn so I was looking through the Certified Pre-Owned phones available at the moment and I’m now considering switching to Apple since there are some “affordable” options. I have some questions though. Is it worth it getting a CPO iPhone here? Has anyone had any regrets with their purchase before? Can I pay off my tab balance in advance or would I be penalized for not going through with the 24 months payment plan?  Would I need to pay the Tab Bonus if I do so, or is that only necessary if I cancel or upgrade? Any other advice on getting a CPO for the first time?Thanks!

Hello! I’m not sure why but my account now says that I’ve opted not to receive notification of shock-free data. I called but was told it was disabled because it’s an old account? But when I look up my account details it clearly says shock-free data and I’d still like it back please (and not be pressured into a new plan which I was when I called). Thanks so much! 

I removed my SIM from the phone, tested the sim with a phone originally from another provider (which didn't work) and when I put the card back in it’s native phone, the phone didn’t recognize any sim was present

I have to say my new activation experience with the system was not great. I didn’t receive my SIM card for two whole weeks only to find out it was sent back to Koodo. I had my newly activated account closed by Koodo with a bunch of charges put on it, while the entire time I wasn’t even using the service.I only received the feedback form a month later and I wanted to be sure the recognition to the call center representative was properly captured since the survey wasn’t capable of separating my actual activation experience and the customer service after the fact. I wanted to give a HUGE shout out to Katherine from out west. She called me back on three separate days to deal with removing the charges on the closed account, creating a new account, facilitating me getting my hands on a SIM card and answering all my questions. She was super professional, patient and persistent in getting me up and running with Koodo. Thanks so much Katherine!

Good day, I just found out my tax exemption has been approved, however I've been a koodo customer since 2019 and I've been paying taxes ever since then, will my tax be credited through my koodo account?Thanks Gabriel 

Hi,I recently unsubscribed from Koodo’s automatic emails and newsletter by clicking the unsubscribe link and was surprised to find that my account has been deactivated as a result. My phone is displaying the message Invalid SIM/Insert SIM and I can no longer login to my self-serve account also. I find this situation quite ridiculous! I don’t understand why Koodo would link my account status to their newsletter subscription. And why would they let us deactivate our account with an email link. Such thing should only be feasible by login into our account. It took me a couple of days to noticed that I wasn’t receiving any messages, and it was only after reading the email inquiring about why I stopped using their service that I made the connection. On top of that, I had just added a full month of service to my account.Could you please provide some suggestions on how I can reactivate my account? i appreciate your assistance in resolving this matter.Thanks.

I have been in Mexico for a week, I’ve turned off data roaming. I have not enabled easy roam (I don’t want it). It’s my understanding that receiving texts is no-charge. Anything outbound is charged (or answering a voice call) how can I confirm there aren’t any unexpected roaming charges being accumulated?  I don’t see anything in my account for “current usage” (which is expected) - I just want to confirm that there won’t be some huge surprise next billing cycle. 

I purchased a new prepaid plan which stated it was for 30 days.  (This evening (the 15th) at 7pm)After purchasing, the new plan says it plan is from the 14th to the 13th of next month. That’s 29 days. I want my 30th day please and thank you. 

I have 2 numbers on my account, say 1234 & 4321, account texts, alerts, and bill gets texted to 4321.  How can I have them sent to 1234?

Why is my data paused on easy roam in Germany ?

Just wondering what the average wait time for the refer a friend credit to kick in is. I've only been with Koodo a month and used my friend's referral, and I know it says 4 to 8 weeks to confirm in the fine print. That seems like a long time though... What are other people's experience with the referral program? When I started creating this post it showed me a similar post where it said the person was 3 months in and still waiting. I haven't even received confirmation that the refer-a-friend application was approved yet.

J'ai terminé de payer mon téléphone à l'aide de la balance koodo. Sauf que ce mois ci il est quand même chargé le même montant sur ma facture, alors que ma balance affiche bien 0$. Pourquoi ? Et comment y remédier ? 

I'm currently out of the country and had my sim card in an old phone that I was using just for navigation. That phone has been stolen and I'd like to suspend the sim card but not blacklist my current phone that I'm still using that's associated with that sim card. I can't figure out how to do this online? The help chat tried to schedule a callback but I don't have access to a phone number where I'm traveling. 

Hello, my name is Jeremy and I’m hoping this is the right place to post this.  I just want to thank Katherine for everything she did for me today. Very fast and efficient. Gave me my one and only option (which is was excellent of course), while also being respectable and understanding.  It should be said that even if I didn’t get my service back, I’d still be appreciative of her efforts and absolutely superb customer service skills. I know a lot of people are only thankful when they get something out of a service but even if she told me I was out of luck, I’d be very understanding. I hope she sees this and gets some sort of accommodation. To her manager; you’ve got a good one :)

Hi all, This is my current plan: 20 gb on 4g speed for 75 dollars.  I have 0 GB left from this plan but a 5 gb promo has just started. ​I added 75 dollar as funds via 2 vouchers. How can i renew my current plan with it? Via change plan i could only find the 70 dollar plan with 3g and not with 4g or the 15 gb option..

Hi, As I am travelling abroad, I want to execute a seasonal hold for 2 months period starting from 14-Jul-2023 to 10-Sep-2023. Any suggestions it could be done faster?Could you please help on this?Thanks.Dharmendra Muthu

I have had trouble today making and receiving calls on my s22 ultra. Recently it's been slow in sending texts. I can't even start a new conversation in texting. Has koodo/telus had issues l today? In fact, I have a coworker who has had trouble today as well as her son.  I need to be able to make and receive calls as I have several family members with life threatening health conditions.  I can't even access my voice mail

iPhone 14 Pro w/ esim New client from Bell on 17-AprCallers keep not hearing me - “Are you there?  Hello? I can’t hear you? Click - They hang up”This has been happening indoors, in a standard home in a room where I’m 3’ from a window. I’ve been running outside, which I don’t wish to do, to keep the call “up”. Now I’m starting to have the same issues while standing outside on my driveway. Naturally I can’t do this in the winter, nor do I want to do it EVER.I see so many similar issues - is this just the way it is now?!?!?!?!I moved from Bell to Koodo on 17-Apr and presume I’m under contract (my phone). Can I exit the contract to rejoin, GASP, Bell since I’ve only started with Koodo April 17th? Bell pricing wasn’t great but calls always worked.Phone service with these call issues is not acceptable in 2023.I’ve power cycled my phone.

I am currently abroad and was not aware of koodos roaming charges. I was charged $16 for switching off airplane mode for 5 seconds which I think is unfair and unjust. I would like to speak to someone for a refund but cannot do a callback due to being abroad and can’t source an email address or WhatsApp alternative.

I paid off the remaining outstanding in my Tab today in the hopes that I could change to plans that were not available due to the restrictions on the Tab. I am not seeing these options available yet.When will I be able to change to plans, particularly to cheaper ones, that were unavailable to me because of the Tab now that it is paid off? Will I have to wait a period of hours, days, or perhaps until the billing cycle goes through with the charge for payment of remaining Tab balance?Thank you!

I am going to go abroad for vacation.If I turn off data and then turn on Airplane mode and WIFI at the same time then I won’t be worried about the roaming fee, am I right? Also I can use the apps in my phone without being charged including sending back text message or (RCS message)?