Koodo Community

- - Knowledge base
Updates
Ideas

Community
Managing your Services

Managing your Services

The place to ask all of your Koodo related questions

3957 Topics

paimonAdvisor

How do I activate a sim card?

I bought 4 lines with the plan “$39 20GB UL Can Min SFD (4G Speed) Price per month: $39.00”and one of the sims I recived in the mail doesn’t actually work it is “8912230000552111643” is it possible to have a random number assigned to this sim or do I need to go into a store to get the line that should already be active to actually work?

am.1992Beginner

I have 8gb in my phone settings it says I've only used 4.3 gb and it sends me a text that I used it all? I paid my phone bill now it should reset right? I need my data for my roadtrip and navigation.

481

1 year ago

JWongBeginner

asked in Billing & Payments

Dispute for Roaming

Here to complain that I am unsatisfied with Koodo’s customer service as I had called to dispute a roaming charge that I did not use. They proceeded to let me know that they see on their end 1 MB of usage which can due to background data leakage or anything unrelated to me. My roaming is off and they proceed to negotiate $1 credit from the $16 roaming charge. They refuse to refund me the charge when I have explicitly explained that I did not use it and my data roaming is off for my phone. I am disappointed that there was no one else she could direct me to dispute this rather but to take the minimal credit they kindly offered. This has happened to me from other service providers and they would immediately take off the charge as it is understandable. I would recommend everyone to not use Koodo as I am now force to pay for data that I did not use.

1031

1 year ago

DavidOrganizer

asked in Billing & Payments

trading in iphone with tab bonus

Hi, I got an iPhone 13 last Black Friday (~10 months ago) with a tab of $20 a month and tab bonus of $25 a month. I’m looking to continue Koodo service until at least the 2 year period (November 2024)if I pay off the tab balance now, can i trade in the phone to the Apple Store? While still having the tab bonus being paid off by Koodo over the next year and a bit

1354

1 year ago

dffdl3Beginner

asked in Billing & Payments

Koodo can't find my address

Hi all,I’ve tried searching the forum but can’t find a post that relates to my situation exactly.I’m trying to update my billing info and my current address can’t be found. Searching by postcode or street yields no result. This is not a new street - the street is old and is located in an old town. There are 6 houses on this street and none of them are searchable. It’s like the street doesn’t exist. I am not making any typos! Any help? Thanks

NattiasBeginner

I’m wanting to purchase an iPhone 15 but I am wondering if I should wait until black Friday. I know there's lots of different deals on Black Friday but I’m wondering if anyone thinks there will be any deals on the iPhone 15 Plus, or if I should buy it before then.

2991

1 year ago

Tao ZhuBeginner

asked in Billing & Payments

connection charge

When I opened my account, I was told that there was no connection charge, but unfortunately, I saw this charge in my bill. I also saw on the Internet that your online application does not have this fee, so why should I apply in the store? Please refund this connection charge to my account immediately.

531

1 year ago

cyclone-3meBeginner

asked in Self Serve

Cancel the current plans

I’m currently cutting the budget for my network service. I need to cancel my plan for Koodo right now. Does anyone know that there is a way to reach the custom service and tell them to terminate my plan?

1141

1 year ago

Dawit GulumaConnector

asked in Self Serve

getting my old phone number

I would like appreciate if get my old phone number back? which was 4038667695

1716

1 year ago

ESO hornyBeginner

asked in Other

disabling text alerts for voice mail messages

Hello Koodo group. According to Apple I have to turn off these alerts from my service provider. Can one of you fine folks please give me direction on this? Thank you edit...Iphone 14

782

1 year ago

paimonAdvisor

asked in Other

Is it possible to avoid multiple credit checks?

This offer from koodo “$39.00per month 20 GB 4G speed” is significantly better and cheaper then the offers I was able to get from telus while part of the enterprise partner program. I didn’t have koodo account so I just provided the same information 4 times to open up 4 lines immediately.Is it possible to avoid getting 4 credit checks?

1503

1 year ago

naragamBeginner

asked in Billing & Payments

Black friday bill credits after plan change?

So I had the $65 50GB UL Can min SFD (4G Speed) $65.00 plan from Black Friday that came with a 24 month $20 credit, and in my finite wisdom, decided to change to the $65 75GB (5G speed) plan without checking with anyone if my credits would fall off, and now I can’t seem to figure it out where to check on my self service.The Facebook chat doesn’t seem to be responding today either.Would anyone know if my credits will fall off? And if so, any way to have my plan reverted or credits reinstated?

4127

1 year ago

Iain LockhartBeginner

asked in Self Serve

Just got back home - Network data not working

Two weeks ago, I returned to Canada after being abroad for 4 months. During this time, I used prepaid SIM cards for mobile service on my iPhone 13. After getting home, I put in the original Koodo SIM card, and it half-works. Normal texting and calling work fine. Even stranger, the top of my phone interface still reads ‘Koodo - LTE/3G’ with the bar reliably showing weaker/stronger connections depending on my location. Visually, nothing would imply that I wouldn’t be getting service. Yet whenever I switch off Wifi or try to use data outside, nothing connects. Search engines like Google, social media apps, everything: nothing works. I’ve looked through my settings a dozen times and it all seems to be in order. It recognises Koodo as my carrier, I’ve got roaming data turned on, and my APN settings seem to be filled in as suggested (just the APN at sp.koodo.com, user/password fields blank). I even reset my phone’s network settings to no avail. I’m lost on how to remedy the issue, since th

1993

1 year ago

RoxydangerBeginner

asked in Plans & Add-ons

upgraded to half speed internet, wtf?

I just upped my gigs and now internet lags and my streaming shows buffer. UGH!! Has anyone else gone from the 4gig for 45/mnth to the 40gigs andexperienced really spotty connection when using 5g? I have my own phone and no tab left (woohoo!!) if that matters at all

573

1 year ago

Sue MeggsBeginner

asked in Self Serve

Can't log into Self Serve

I cannot log into self serve. It says: "You've exceeded the maximum number of unsuccessful attempts and your online access to Self Serve has now been locked. To prevent unauthorized account access, we limit the number of login attempts. To regain access, please try again in one hour." I have tried again and again after waiting more than an hour.What next?

2625

1 year ago

landoozunaBeginner

asked in Plans & Add-ons

They scam people

I used prepaid chatr, and at the Filipino party in Calgary in Canada there was a Koodo provider and they told me that if I switched with them they would give me 40GB and unlimited international minutes, I just received my bill for more than 300 CAD

782

1 year ago

Ramesh PonneriBeginner

asked in Billing & Payments

Question About my current Khoodo phone *** *** **34

I am going on vacation to my country India want to block my phone from sept 1st to October 31 st until I come back please call me at my phone number *** *** **34 to acknowledge my request

883

1 year ago

Laurie DebattistaConnector

asked in Self Serve

Can't Log into Self Serve

I can’t log into Koodo?? I could only get here on Community was by logging in through my Facebook account which doesn’t allow me to go into Self Serve.Every time I try to log in I get “You've exceeded the maximum number of unsuccessful attempts and your online access to Self Serve has now been locked. To prevent unauthorized account access, we limit the number of login attempts. To regain access, please try again in one hour.”When I try to reset my password I get “This service is unavailable right now. Please refresh the page, or try again in 1 hour by clicking the link in the registration email you received.” But then no email arrives with a link.When I try to forget username / email I get “Your account has been locked. Please try again in an hour.”

96111

1 year ago

ac3101Beginner

asked in Plans & Add-ons

Device Protection for a non-Koodo device

Is there a way for me to purchase Koodo device protection (or whatever it’s called) for a non-koodo device? If so, how.

292

1 year ago

Don WhyteAdvocate

asked in Plans & Add-ons

sharing data when adding a line

I’m on a minimalist plan of 3 GB data/month at $35/month. Looking at adding a line and a phone to the account. The plans I can choose include for instance 60 GB/month. Will this be shared data for both phones or each phone or what?

5733

1 year ago

KVRBeginner

asked in Billing & Payments

Charged 117 in Koodo Airtime but I have unlimited Canada-Wide Minutes

I was charged 117 overage for calling minutes, but I have the unlimited Canada wide-calling on my plan and I have not left the country since I started my plan. Why was I incorrectly charged this amount? I need this to be resolved asap!!!

1363

1 year ago

kaminsk5Beginner

asked in Other

Cannot update SIM card

I was supposed to receive a SIM card in the mail but never did so had to purchase another one in store. When I’m trying to setup my account, the new SIM number isn’t attached to my account but I can’t change it as I can’t receive the verification code via text as my phone’s in SOS mode. And the email verification codes aren’t coming through either.

1281

1 year ago

spddAdvisor

asked in Other

Removing service and delivered text message

I recently cancelled another phone number on my account. Immediately previous to the cancellation I sent a text and it said delivered. Will the person with the cancelled number be able to read that text on their phone as it was delivered prior to shutdown of service, Thanks, just wondering

koen4224Beginner

I want my number changed to one that hasn't yet been assigned to anyone yet. It won't show up in the number Pool. I called it and it's not in service. Example. 204-300-0287 show up but I want 204-300-0300 and it's not showing as an option. How can someone manually give me this number on my Koodo prepaid account.

1742

1 year ago

Kevan BAmbassador

asked in Plans & Add-ons

Block calls TO USA

I was calling an amazon call center the other day and it turns out my call was to Seattle. I just got my bill today and there was a charge for $37 for this call. Is there any way to block outgoing calls to other countries, or at least provide a warning ahead of the call?

1342

1 year ago

Page 38 / 159

Leaderboard

Terms & Conditions

Sign up

Already have an account? Login

Username *

E-mail address *

City

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Koodo Community