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Managing your Services

The place to ask all of your Koodo related questions

3920 Topics

ssbyshiiBeginner

Someone else using phone number?

I got two text messages from a Koodo number the other day giving me the number of a PIN. I wasn’t sure about it and thought it was just a scam so I ignored it. But that same day I got an email from Koodo asking to rate my recent customer service experience, even though I never contacted anybody. I was wondering if this could all just be a mistake/scam, or could somebody else actually be using my phone number? I went on my account and double-checked my bills and whatnot and everything looks normal to me. Is it something I should worry about or just ignore?

CADConnector

How do I get the Information or URL for the free Apple TV that came with new phone

2674

3 years ago

Laurie Redding-LewisBeginner

posted in Other

14 day warranty

Bought a new Samsung $1,200 phone. Had issues from the start. Went into store to return/exchange after 28 days having the phone. Was told only 14 day Warranty and that could send out for repair. Called Koodo and was told the same. It's a LEMON why would I want a new phone repaired. Koodo has lost a valued customer. Bye bye Koodo, your customer service is pathetic.

1233

3 years ago

NancylbBeginner

asked in Other

Texts from some contacts received only when connected to WiFi, why is this?

I have a few contacts that I get their texts from only when I am connected to WiFi.This only happens with a few of my contacts, and I can’t figure out why…Further to that instead of green speech bubbles, when I send they appear in blue periodically…It’s frustrating because from these few people there are times I only get their texts days after sending, as I am not always connected to WiFiI have a $25. per month no data plan with Koodo.My phone is a Galaxy Note 9.I’ve been trying to figure this out for some time now, with no success.Any input would be GREATLY appreciated.Thanks in advance

2592

3 years ago

Koodo agents AWOLBeginner

asked in Self Serve

Stolen phone and no way to activate new SIM

Incredible waste of time. trying to get my new SIM card operational after my phone was stolen. Unable to get verification code to register new SIM. Koodo won’t allow me to get it by email due to email account not being active 48 hours? (I’ve had the email years). So choosing the “text” option, nothing arrives. There is no way to resolve this at the kiosk level either as the agent said it had to be done from home. And as we all know, Koodo agents are few and far behind and no way to get a call back either (as you have to use a mobile phone, which I currently don’t have as the phone was stolen! No land line or email option is available. Who invents this maze of run around? It’s clearly intentional because you are locked into a contract and they don’t give a rip. I’m so pissed off I want to just kick Koodo to the curb and get a company that actually has customer service personnel rather than the maze of going nowhere. What am I paying for anyway?! I’ve done everything, reactiva

7634

3 years ago

SACMGPConnector

asked in Self Serve

Current usage not available

When I log into self serve and try to look up my current usage (data, messaging and airtime) I keep getting a message it's not available and to try again later.I've been trying all evening with the same message.

5276

3 years ago

cabanesBeginner

asked in Plans & Add-ons

Call Forwarding add-on (one question and one issue)

Hi,I would like to setup conditional call forwarding. I have two questions:1 - The “call forwarding” add-on is not listed under the “manage add-ons” page. Why is the add-on not available? Also, I did try setting up call fwd by dialing *61* *62* and *67* codes, but I get an error message (perhaps because the add-on is not active on my account?)2 - Is the call forwarding add-on required in order to setup conditional forwarding? Maybe it’s just required for unconditional forwarding? Thank you

4453

3 years ago

AnshulBeginner

asked in Other

Koodo Sim Card not working in India

My Koodo sim is not working after I reached India. Tried few things suggested in the forum but not luck.I need it to access few services from Canada.Help me to resolve this issue.Thanks

2762

3 years ago

SNZBeginner

posted in Self Serve

My Sim suddenly stopped working, is the network down in Ontario? The online koodoo rep isnt available as well

561

3 years ago

BullwinkleConnector

asked in Plans & Add-ons

incoming international text and pictures

I have family in Australia who want to communicate using texts as well as send pictures. I have "unlimited" international messaging (text and pictures) but I'm not sure what that actually means. Can I receive texts and pictures from Australia for free or does it cost me? And can I send texts and pics to Australia from Canada for free?

181210

3 years ago

RaivoJBeginner

posted in Other

unable login in my account

it shows that i still waiting for approval, but when i tried access with account owner information, i got error for login in since email is wrong? looking to get chat or phone assistance from real koodo customer service person and not robot.

33211

3 years ago

Amber Dawn CharltonBeginner

asked in Prepaid

can i use a prepaid sim in an iphone 5

Can I use a koodo prepaid sim with an iPhone 5

781

3 years ago

WellnessMoiraBeginner

asked in Self Serve

Moving to Newfoundland

I am moving to the Burin area, Newfoundland from Burnstown, Ontario and would like to keep my existing phone number and plan… is this acceptable and do I need to do anything (i.e. calling Koodo or visiting a kiosk)?

2055

3 years ago

HeidiVSLPBeginner

asked in Plans & Add-ons

Purchased an iPad, would like to use Koodo plan without buying a tablet

Recently purchased an iPad Pro, and was surprised to go to the Koodo store and be told that I cannot get a tablet plan without purchasing a tablet from Koodo on top of the iPad I already have. Am I missing something? Is there any way to get a tablet plan added to my existing postpaid Koodo account? Very disappointed!

8284

3 years ago

jeevesbondBeginner

asked in Self Serve

'Sorry, this information is unavailable right now. Please refresh the page' error

Error message where plans should be. I’m trying to change my plan, but where the plans would normally be is the error message shown above.I have tried refreshing multiple times, waiting a few days and coming back, using different devices such as mobile and desktop, and different browsers (Chrome and Firefox). Nothing works, I always get the above error.Also, other phone numbers are tied to this account and viewing / changing plans on those works fine.Can this be fixed, can I change my plan?

90318

3 years ago

MoogieGuardian

posted in Other

YIKES! data usage freaky - something is wrong (data usage is higher than usual)

What’s going on???I got a “50% of your data is used up” just a few days into the cycle. But the data is weird! I rarely use more than 3-5 gb per cycle *total* (of 10gb), but the past 3 days shows some really unusual “usage” blips that I can’t figure out.I do not tether my wifi , so it’s not that.I have not made big video calls at those times.And the numbers are just way too clean - perfect round numbers.How can I tell what is causing this data usage leak?I have most settings set to help data (no background refresh etc)I think something is stealing data????Thanks! Concerned I’ll run out when it’s not my doing!l examples: Oct 31:100.0000 mb 7:42 pm300.0000 mb 8:58 pm100.0000 mb 10:35 pm(its usually #s like 27.2031, or 5.5238 or 0.0068…)Nov 2:1,300.0000 mb 5:38 pm (!!!??????)seriously most whole days (for years now) is just average 80.0000 mb to max (hi use) of 269.0000

134617

3 years ago

Dylan.xiabBeginner

asked in Other

how can I get back to service outside of North America?

I cancelled my koodo service two days ago before I left Canada, and now I found that I need my service back asap. I am currently in China and I have the old sim card. How can I solve this? Thank you very much.

DWDonnieBeginner

Hi There; I have an older Motorola Moto G Play android and I don’t ever remember setting up a voicemail. I would like voicemail now but all the advice I get from the internet has not worked. Please help me, do I have to contact a Koodo tech rep?

Veenstra25Organizer

Data will work for some apps but for other apps the data will not load. For example google maps will load but google search will not load.

RS_22Beginner

I am currently with rogers and would like to buy a phone online and sign up for a plan online - how do I port my existing cell phone number to Koodo? Do I do this before or after purchasing my phone / SIM card from the website? When do I cancel my existing service

Ltd7033Beginner

Is there a phone number to contact Koodo?

16261

3 years ago

AjayBeginner

asked in Plans & Add-ons

Unable to Unlock Phone while Travelling Overseas

Hello Expert,I’m trying to unlock my Contract phone from Koodo for use in Overseas (India) through Self Serve but always getting below error - Please suggest why it is so & help to resolve this.Does the phone need Koodo SIM to be present inside for this unlocking to work? Currently, it has been kept in other phone.

3387

3 years ago

Markus GallantisBeginner

asked in Plans & Add-ons

Plan was downgraded without telling me

I had a 9 gig plan that was downgraded to 4 gig without notification. This is really bad. I am considering switching providers.

1204

3 years ago

HuddersfieldBeginner

asked in Self Serve

Cannot activate call control

I’m looking for some assistance in activating call control for my new Koodo number. I am able to navigate to the call control page on Self-Serve, but every time I click the “Start Using Call Control” button the page shows the standard loading animation and then drops me back on the same page prompting me to “Start Using Call Control”.My browser console shows the following error:So far I have tried:Clearing my cache and cookies. Different browsers. Different computers. Over a VPN and not. Swapping between LTE and WiFi.None of these have worked.Others seem to be reporting this problem also: I have also tried to speak to a representative by arranging a callback through the Koodo Assist Digital Rep to see if I could get it sorted that way. I arranged it for 1pm Friday, received no phone call or text message, and then on Saturday morning at just before 7am I get a “Heads up!” text and 3 missed calls… as I was asleep and my phone was on do not disturb.So far I am not very impressed with my e

5175

3 years ago

SmartSnoopyBeginner

asked in Plans & Add-ons

smart call blocking or call control

Not on my phone how come

1712

3 years ago

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