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Managing your Services

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Kay DuBeginner

asked in Prepaid

Claim remaining balance

I was a Koodo prepaid self serve customer and I switched my phone to Fido last month. Is it possible to claim back my balance of my original account?I switched my phone right after I had paid for the koodo base plan so can I claim that money back as well?Who I should go to for help if I want to solve these problems? Thank you.

941

2 years ago

EverTwinsBeginner

asked in Plans & Add-ons

What is the limit for the Refer-a-friend discount?

I have 2 refer a friend discounts. Each reference is 5 dollars each. How many times can I receive the discount?My bill is cheap becuase of this, but if there is a limit to this I would like to change to the cheaper plan that are coming out this black friday.

2061

2 years ago

Pamela HBeginner

asked in Billing & Payments

Pre-Authorized payment returned?

Hi, My pre-authorized payment came out on November 16th and was returned as the funds weren’t available in the account. The money is now there so will the money be deducted again now or do I have to make the payment myself?

532

2 years ago

Dan CooperstockBeginner

asked in Other

Slow connection to Koodo network after out of service range

After my Moto 4G Plus phone has lost connection to the network (for instance, after riding in the Toronto subway) when I come back into service range at street level, it takes several minutes before it connects to Koodo again and I can make or receive texts, make phone calls etc. Any suggestions?

681

2 years ago

JVANBeginner

asked in Other

blocking scam callers

When will Koodo/Telus start implementing the blocking of scam callers. I get a message daily from a number that is clearly not a legitimate phone number V11907400300048. I understand that you have been mandated to implement this technology!

AMuccBeginner

How do I call koodo? The callback bs goes straight to voicemail. I need to speak with someone cause my phone is not working.

Amanda1Beginner

Does anyone have the number to call Koodo and speak with a rep?

1131

2 years ago

BritCanuckRockstar

asked in Plans & Add-ons

Unable to make international calls from Europe?

My daughter is currently in Europe and is unable to make any calls on her phone. She has an iphone 11, with international roaming enabled. She has pulled the sim card and rebooted the phone, but no luck. She’s on our family postpaid plan.Koodoo support are bloody useless, we struggle to understand each other, all they want to do is sell me their roaming plan. She should be able to make international calls at standards rates, but call attempts are failing with the message she’s unable to make international calls.Any ideas? thanks.

5547

2 years ago

Karen _MBeginner

posted in Other

how do i get phone records from may 12 to nov 2021

I am looking to gather phone records that occurred from may 15th to the present day. Currently I can only see October and November 2021.

4611

2 years ago

TroyLaporteBeginner

asked in Billing & Payments

Payment arrangements affecting credit score

Has anyone else had an issue with this? I recently set up a payment arrangement to pay by Dec 8th, 2021. I made this arrangement before Nov 16, and got notified that Koodo has processed a missed payment on Nov 17/18th affecting my credit score to drop. This was a pretty big drop and is the only 1 of 2 open items on my credit. I was under the impression having a payment arrangement would not impact credit as long as it's paid by the agreement date.

5692

2 years ago

XCalypsoXBeginner

asked in Billing & Payments

PAP Question (When will the payment be taken from my account?)

Long story short, I have my parents on my account to ensure things get paid. I let them know, monthly, how much their bill is and they pay it through online banking bill payments. My first question is: if I sign up for pre-authorized payments - do they take the money out of my account on the due date or when the bill is sent to me? If it’s withdrawn on the bill due date, my second question is: If my parents send their money at the beginning of the month, and the PAP is removed on the bill due date, will it only take the balance left oweing? Thanks!

ddeBeginner

i am trying to change my sim card because koodo flagged my account as fraud and the people at the mobile shop told me i can fix it here, but there is no “mobile services” under the drop down menu it tells me to go to, how can i access this menu? i would like to find out soon because i have a 100$ bill for a service i cannot use.

2382

2 years ago

daled.robinsonBeginner

asked in Plans & Add-ons

Does US unlmited add on include calls to/from Canada when in US?

Does unlimited US add on include calls to /from Canada when in the US?

3701

2 years ago

nicolejo99Beginner

asked in Billing & Payments

Why am I getting charged extra for a FaceTime Audio call to the U.S.?

Recently I made a FaceTime Audio call to a friend of mine from the U.S. On my most recent phone bill it says I made a long distance phone call, even though it wasn’t a phone call but a FaceTime Audio call. I did not have my data on and was connected to a stable wifi connection. This is not the first time I’ve heard of this happening, is there a reason why? Or is there a way I can change something in my settings to prevent from something happening like that again?

8071

2 years ago

Ehsan_GhassemlouBeginner

asked in Other

I need access to my old text messages for legal purposes

this is really frustrating no one can answer a very obvious question I need access to my old text messages for legal purposes ! how can I connect you? where is your damn email address to communicate!?

12701

2 years ago

abdelrahmanBeginner

asked in Self Serve

How can I cancel the plan for one month only?

I’m travelling for one month so I wanted to stop my plan for this month. How can I do it?

3262

2 years ago

BillieBobBeginner

asked in Billing & Payments

what is the number to call to pay a bill?

I have tried to pay my final bill online several times and keep getting an error message. So I want to pay by phone. What is the phone number, when you are no longer a KOODO client?

39933

2 years ago

Glenda PinaultBeginner

asked in Billing & Payments

Phone service cut though bill was paid. Anyway to get in touch with a live person?

Ipaid my bill on the first of the month. Today it was disconnected without any warning. Any way I could speak with someone about it?

2511

2 years ago

chrism05Beginner

asked in Other

No network service in Mexico

Hello community,I’ll create a fresh post for this as well. My Pixel 3 is not connecting to any network in Mexico and I need some help! I can confirm the following:Airplane Mode is off Data roaming is on EasyRoam is enabled I cannot manually connect to any local networks. TelCel and Movistar are listed as “forbidden” and the only remaining networks are AT&T which will also not connect.All I need to do is be able to receive an SMS for an MFA login for my work VPN. Any help appreciated!

6662

2 years ago

JVNBeginner

asked in Billing & Payments

My tab balance is $0 but Koodo still has charged me on my next bill $15 for my tab. Please explain this.

9155

2 years ago

Harry21Connector

asked in Plans & Add-ons

Easy Roam misinformation on Koodo website

I enabled Easy Roam for a trip to the UK thinking I could use it on a day where I need lots of data.To avoid unexpected charges, I checked the website (https://www.koodomobile.com/easyroam) to see what activates it. It states the following: “The daily Easy Roam fee is valid for 24 hours, and applies when you make or pick up a call and send a text or use data abroad”.On my return, I discovered extra charges on $117, despite only actually turning my roaming on for ONE day to use the Easy Roam. It appears that Easy Roam was activated almost every day I was away. My roaming was OFF for the entire duration apart from one day.Having followed this up with Koodo, they said the charge can be activated even if you receive a text message or call without answering it. This is different to what the site above says, and the guy on the phone even admitted this appears to be a discrepancy to what the website says and what is actually the case. Despite admitting the website information is wrong, he co

18008

2 years ago

jaeman19Connector

asked in Other

Voice mail message waiting.

My voicemail; message waiting message will not reset. It constantly says that there's a new message, When there are none. AnySuggestions would be welcome. Thanks.

8786

2 years ago

KS_HamiltonBeginner

asked in Other

Koodo trade in program and Certified Pre Owned phones

Can I use Koodo’s trade in program on Certified Pre Owned phones? And if I have to go into the store for this transaction, does that mean I have to pay the $50 connection fee that I wouldn’t if I purchase online?

6113

3 years ago

Ingrid_27Beginner

asked in Self Serve

Transfer of ownership

Hi there Koodo community,I am trying to find some answers regarding doing a transfer of ownership to my daughter (as she is old enough now to handle her own bills). I understand that both the old and new account holder needs to be present. But for our situation, I am currently in Hong Kong and due to the pandemic +work reasons I am not able to fly over to Canada and do the transfer of ownership. Just wanting to know if we could perhaps do a 3 way call with the koodo rep and proceed with the transfer of ownership?Thank you

dpederBeginner

Can we expect Koodo to have hotspots anywhere? If we were switched from Telus Mobility, can we use theirs?

5341

3 years ago

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