Managing your Services

I payed the bill, it already shows payment payed on my bank account. Why am I still being told its due by Jan 5th 

I’m wondering if there is a way to convert my U.S. Roaming Data Booster into regular data booster (Canada)?I expected that when I run out of Canadian data boosters that the U.S. data booster would be used. But it’s not. I know that boosters don’t expire as long as I have my account. But I don’t expect to travel to the U.S. anyway.Thanks for your help.

I purchased a 50$ koodo voucher to top up my daughters prepaid account. I tried dialing *611 and it always drops and says call failed. I tried taking out the Sim and it still would not connect. This method is how we have topped up her account in the past. When I try to set up a self serve account it ways the phone number is invalid or already has an email signed up. Neither my partner or I remembers ever setting this up. Any ideas on what we can try?

So my mom is the main account holder of my phone plan in which her name is displayed for all the transactions. The thing is she will be living outside Canada from now on and  I would like to become the main account holder. How do I do this? 

Hey folks, So my mother is now a Koodo monthly customer; she has a cell with a number already. But now wants to transfer the house landline to the cell phone, as she no longer wants the landline, but wants to keep that number. What is the process in doing that? I saw the docs on transferring from another carrier, but not sure if that is the same process?Cheers 

I am wondering why outgoing texts are billed as minutes but incoming texts are billed as SMS?  Why are outgoing texts not also SMS?  I am a prepaid monthly subscriber, and these charges are clearly visible in my booster/add-on usage history.

I upgraded my Offspring’s phone from a flip for the holidays. We received a new sim card however we cannot get it to activate for service. -- Ask a rep feature isn’t loading for me on my laptop? Heeeeeeelppppp! :) 

Hello I recently purchased a brand new IPhone 12 64 GB Black and opted for the $15/month Device Care Complete add-on. This warranty claims to include “Unlimited storage for photos and videos “ but I am unsure how to utilize this feature I’m paying for. Is the feature tied to Apple Photos, the iCloud suite of plans or another app altogether. iCloud is Apple’s service separate from Koodo so that makes no sense. Any help ? 

HelloI have question...Im outside Canada...and I need extended phone suspend...any advice...Please and Thank U for answers

I received a phone call from a Private Number and I want to find out who called me. Is there any way within Koodo’s services I can accomplish this?

I registered an account in Kudu in the following services, but I am waiting for approval from another email so that I can use the services and view invoices. What is that email? 

Purchase a new phone with a Koodo plan and the voicemail is in french. I cannot set it up or change the language

I get this message of error once I submit the request to transfer my old phone number to my new koodo account. Tried twice, got the same result twice. Ugh! 

Easy roam but no service - already turned phone on/off multiple times and tried setting up network mannually.

Je viens de répondre accidentellement à un appel qui me semble frauduleux. Le numéro est le +16478120568.Vous est-il possible de bloquer tout tentative quelconque en lien avec ce numéro?Merci beaucoup

I invited a friend to join Koodo. She already has her own phone and does not want a new one, but she’d like to become a Koodo customer for the reasonable monthly fees.Problem: When she clicks on the link she received from Koodo (when I invited her), it seems like the Koodo website will not let her on board unless she buys a new phone, Is there really no work around this issue?

Why do I get busy signals when I call using my Koodo home line even though it should not be busy?  It is also the same thing when someone tries to call me...it’s a busy signal for the caller even though it shouldn’t…?

Hello I just paid for a BYOD plan with phone number transfer request, but it appears that I will get a koodo phone number anyway, its still an optional whether I transfer or not, is that true? I think my koodo number is pretty good :)

Hello Folks, I need a help with below query. I purchased a plan for Koodo mobile from their door campaigner.I never received SIM card but have received service agreement email and they have started generating monthly bills. I have not even received the SIM nor have activated it. When I try to call sales representative, he does not pick the call nor responds to messages. I tried calling Koodo customer care and It does not connect me to representative but just rout me to computer generated responses which does not help me much. Any idea how do I cancel my service with Koodo? Thank you in advance. Regards,Amit 

I have bought 2 identical phones (with all features) but my tab balances are different, why?  

I got a call a couple months ago from koodo saying that for my loyalty I could get a Samsung Galaxy a7 lite tablet at a discounted rate and just have it payed little by little with my monthly pay.I thought that I needed it so I agreed and I hardly use it because I realized I have zero use for it. Is it possible for me to return this? I literally never use it and it’s just making me pay an extra amount on my plan that I don’t think I’ll even be able to afford. Any help would be greatly appreciated!

Hi, I have two  phones  - amsung galaxy 7 lte & galaxy A90 5gAre these phones possible to use Koodo service? which phone is available for lower price?I use less than 100min for voicecall, less than 100text msgs.limitless data with slowest speed is preferred.Thank you

does Koodo support xplora x5 play smart watch?

Hi! How do I add data to a plan for one month only? I can find how to top up a prepaid account, and how to increase the ongoing data of my plan. I need more data for one month only, I don't want to increase the data on my plan. Thanks!

I am an international students, not Canadian citizen, don’t have driving license, and haven’t got a SIN yet. Can I get a regular plan (not prepaid) and transfer my number at Koodo store? If yes, what document do I need to bring? Study permit? Passport? And what else?